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Added 34 mins ago
Product Manager, Claims Automation & Integrations , On-Road Incident Management (ORIM)
Amazon
Tempe, AZ
We are seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation capabilities across our incident and claims ecosystem. This role…
Added 34 mins ago
Territory Executive - Illinois
PagerDuty
Phoenix, AZ
…AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the…
Added 38 mins ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program.
Added 1 hour ago
Sr. Product Manager AI Platform
Hays
Orlando, FL
Our client is seeking a Sr. Product Manager AI Platform in Orlando, FL
Added 1 hour ago
Oracle HCM Platform Manager
QualityAI
Santa Clara, CA
We are looking for a Oracle HCM Platform Manager to join our growing team in United States!
Added 1 hour ago
O
Senior Manager, Systems Software Engineering
Oracle
United States
- $146,300 to $306,400 USD / year
We are seeking a Senior Manager, Systems Software Engineering to lead the strategy, delivery, and operational excellence of enterprise device-management systems and services. This role owns…
Added 1 hour ago
Product Manager, Identity
Tailscale
Remote, United States
We are seeking a Product Manager to own Tailscale's Identity ecosystem - the bridge between our "Zero Trust" networking philosophy and the existing identity infrastructure our customers…
Added 1 hour ago
Product Manager, Identity
Tailscale
Remote, United States
We are seeking a Product Manager to own Tailscale's Identity ecosystem - the bridge between our "Zero Trust" networking philosophy and the existing identity infrastructure our customers…
Added 2 hours ago
Assoc. Manager, Application Management, Data Management, Global EPM Cloud Systems COE
Henry Schein, Inc.
Remote, United States
The Manager, Data Management Coordinates the governance, integrity, and operational execution of Henry Schein’s Enterprise Performance Management (EPM) environment to ensure accurate,…
Added 3 hours ago
TW
Manager, Software Engineering
The Walt Disney Company
Celebration, FL
- $165,900 to $222,400 USD / year
The Manager, Software Engineering leads multiple agile engineering teams responsible for delivering scalable digital products, enterprise platforms, integrations, and operational systems…
Added 3 hours ago
FA
Banking Platforms Technology Manager
Farmers and Merchants Bank of Long Beach
Seal Beach, CA
- $129,584 to $240,656 USD / year
The Banking Platforms Technology Manager is an experienced technology leader who reports directly to the Chief Information Officer (CIO). This role provides strategic and operational…
Added 4 hours ago
PMC: Payroll Manager
Penske Media Corp.
CA
Penske Media Corporation is continuing to expand its payroll team with the addition of a Payroll Manager position based in Los Angeles. Reporting to the Senior Director, Payroll, this is an…
Added 4 hours ago
AC
Accounting Manager
Aston Carter
Tualatin, OR
- $49.03 to $62.5 USD / hour
…variance analysis, and operational reporting. The Accounting Manager partners closely with Manufacturing and Operations to improve financial processes, strengthen internal controls, enhance…
Added 5 hours ago
Cloud Marketplace Operations Program Manager
NetApp
Morrisville, NC
NetApp is looking for an experienced Cloud Marketplace Operations Program Manager to help operate and scale our business across AWS Marketplace, Microsoft Azure Marketplace, and Google…
Added 5 hours ago
Human Resources Technology Consultant
Regions Bank
Charlotte, NC
Design, build, and maintain Workday integrations using tools such as:
Added 5 hours ago
T
Program Manager
TEKsystems
Fairfield, CA
- $80 USD / hour
Added 5 hours ago
HRIS & People Analytics Specialist
Stanley Martin Homes, LLC
Reston, VA
Maintain data integrity, security, integrations, and file transmissions through ongoing monitoring, audits, and issue resolution.
Added 5 hours ago
GI
AI Product Manager
Globality, Inc.
Palo Alto, CA
- $150,000 to $250,000 USD / year
As an AI Product Manager, you will own the agent and AI layer of Glo, including the product decisions behind how it is designed and implemented, from agent architecture and orchestration to…
Added 5 hours ago
C
Senior Product Manager, Community & Campaigns
CreatorIQ
Remote, United States
- $121,000 to $145,000 USD / year
We’re looking for a Senior Product Manager to own the part of CreatorIQ where the work actually happens. Community is the creator CRM: the roster, the relationships, the lifecycle, the…
Added 5 hours ago
PW
Strategic Sourcing Manager, Travel and Fleet
Pacific West Site Services, Inc.
Sacramento, CA
- $85,000 to $95,000 USD / year
NOW HIRING: Strategic Sourcing Manager, Travel & Fleet
Added 5 hours ago
IT Solutions Designer (US)
TD Bank, N.A.
Mount Laurel, NJ · Fort Lauderdale, FL
Typically reports to an IT Development Manager or above
Added 5 hours ago
ServiceNow Administrator/Developer
Koniag Government Services
Nashville, TN
…individual will work closely with the Call Center Operations Manager, program leadership, and end users to gather requirements, design and implement platform solutions, and ensure the…
Added 5 hours ago
Service Level/Capacity Manager
Koniag Government Services
Washington, DC
The Service Level & Capacity Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the Program Manager, Incident…
Added 5 hours ago
Network Engineer T4 (Lead)
Koniag Government Services
Washington, DC
…Network Engineer T4 (Lead) works closely with the Contractor Program Manager, NOC/Service Desk Manager, and government stakeholders to ensure a stable, secure, and well-integrated…
Added 5 hours ago
Principal Cloud Architect
Koniag Government Services
Washington, DC
…HashiCorp Terraform, AWS CloudFormation, Google Cloud Deployment Manager, and/or Azure Resource Manager (ARM) across non-containerized and containerized…

Jobgether

Sr. Software Technical Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United States.

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program. In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations. You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes. Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks. You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement. This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems. Accountabilities

You will serve as a senior technical resource for the Program Management team, helping coordinate software initiatives, manage technical dependencies, and ensure operational stability. Your responsibilities will include:

• Oversee and support the entire Software Development Life Cycle (SDLC), from planning and development through implementation, maintenance, and production support.

• Manage technical projects from assignment through implementation, ensuring milestones and delivery objectives are achieved.

• Monitor system performance and proactively identify, assess, and mitigate technical and operational risks.

• Support program leadership with change management activities, dependency assessments, and Critical Path Method (CPM) planning.

• Develop and maintain risk burndown charts to track dependencies, mitigation strategies, and project readiness.

• Identify technical requirements, system impacts, and integration dependencies during early software planning stages.

• Coordinate development readiness assessments, technical discovery, and requirements reviews.

• Support production incidents, performance issues, defect resolution, and ongoing software maintenance activities.

• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

• Collaborate with multiple technical teams to manage system dependencies and resolve complex cross-platform challenges.

• Coordinate technical resources during high-priority production incidents to support timely resolution.

• Monitor team velocity and contribute to capacity planning and resource allocation.

• Recommend and implement process improvements to strengthen software delivery, operational efficiency, and technical performance.

• Communicate technical risks, project status, and recommendations clearly to Program Managers and other stakeholders.

Requirements

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

• Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

• At least 8 years of experience in an enterprise software development environment.

• At least 3 years of hands-on computer programming experience, including developing complex web applications.

• Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

•

At least one of the following certifications:

• SAFe Release Train Engineer (RTE).

• SAFe Architect.

• PMI Agile Certified Practitioner (PMI-ACP).

• Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

• Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

• Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

• Experience working across multiple technical teams, platforms, and system integrations.

• Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

• Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

• Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

• Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

• Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

• Strong analytical, troubleshooting, documentation, and problem-solving skills.

• Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

• Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

• Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).

• Must be eligible to obtain Public Trust security clearance.

• Must have resided in the United States continuously for the past five years.

• Must not have spent more than six months traveling outside the United States during the past five years. Military service is excluded from this restriction.

• Candidates without the required clearance will be subject to a Federal Government background investigation.

Benefits

• Contract-to-hire employment opportunity.

• Onsite position based in Merrifield, Virginia.

• Opportunity to support a critical Federal Government technology program.

• Exposure to complex enterprise software systems, cloud technologies, APIs, and modern containerization environments.

• Opportunity to contribute to strategic software planning, technical risk management, and large-scale system improvements.

• Collaboration with experienced technical teams and Program Management professionals.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Leadership
Software development
Change management
Forecasting
Process improvement
Program management
Monitor system performance
Computer programming
Docker
Kubernetes
CI/CD
Agile
Paramedic
Industrial software
Troubleshoot
Microsoft Windows
Linux
SQL
GitHub
Microsoft Office
Collaboration
Zoom
Troubleshooting
Documentation
Problem solving
Communication skills
Stakeholder management
Time management
Budget management
Risk management
Adaptability
Teamwork

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