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Added 13 mins ago
Program Manager | Active Secret clearance
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Program Manager at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 17 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Phoenix, AZ
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an…
Added 18 mins ago
SR
Principal/Staff Technical Program Manager, Engineering
Simbe Robotics
United States
- $165,000 to $230,000 USD / year
We're hiring a Technical Program Manager to be the connective tissue across this system: the person who can see the full dependency graph, from a hardware decision through the robot's…
Added 21 mins ago
Strategic Accounts Sales Manager
Jobgether
Remote, United States
…steps. Our partner is looking for a Strategic Accounts Sales Manager based in the United…
Added 21 mins ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program.
Added 21 mins ago
J
Project Manager 1 - Substation (STATCOM)
Jobgether
Remote, United States
- $100,019 to $152,807 USD / year
…applications and next steps. Our partner is looking for a Project Manager 1 - Substation (STATCOM) based in the United…
Added 21 mins ago
Offer Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Offer Manager based in the United States.
Added 21 mins ago
External Audit Consultant
Jobgether
Remote, United States
Cross-reference SOX Risk Control Matrices against information security program standards and procedures, documenting findings and recommendations.
Added 21 mins ago
J
Director, Employee Relations
Jobgether
Remote, United States
- $155,000 to $175,000 USD / year
Lead, coach, and develop a team of five professionals, including a Senior Employee Relations Case Manager, Employee Relations Case Managers, and an ER Intake Coordinator.
Added 23 mins ago
Mechanical Engineer II or III
Integrated Production Systems, Inc
ARLINGTON, TX
Support program scheduling and works to ensure engineering deliverables meet established program milestones and timelines
Added 25 mins ago
Senior Manager Informatics, Salesforce Analytics- Aetna Commercial
CVS Health
Jefferson City, MO
…business requirements into scalable dashboards, reports, and data…
Added 42 mins ago
Sr. Product Manager AI Platform
Hays
Orlando, FL
Our client is seeking a Sr. Product Manager AI Platform in Orlando, FL
Added 48 mins ago
Oracle HCM Platform Manager
QualityAI
Santa Clara, CA
We are looking for a Oracle HCM Platform Manager to join our growing team in United States!
Added 53 mins ago
O
Senior Manager, Systems Software Engineering
Oracle
United States
- $146,300 to $306,400 USD / year
We are seeking a Senior Manager, Systems Software Engineering to lead the strategy, delivery, and operational excellence of enterprise device-management systems and services. This role owns…
Added 1 hour ago
Advisor, IT Network Operations
Enbridge Employee Services Inc
Remote, United States
Strong expertise in network protocols and technologies such as BGP, OSPF, EIGRP, MPLS, VXLAN, VPC, and modern data center networking architectures.
Added 1 hour ago
J
SENIOR NETWORK SECURITY ENGINEER
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
Design and optimize granular security policies covering application segmentation, URL filtering, SSL/TLS inspection, cloud firewall, sandboxing, and Data Loss Prevention (DLP).
Added 1 hour ago
Meeting Manager
BCD
United States
If you love turning complex plans into seamless experiences, this Meeting Manager role might be your sweet spot. You’ll lead meetings and events from kickoff to closeout, partnering with…
Added 1 hour ago
Corporate Meetings and Events Sourcing & Service Delivery Manager
BCD
United States
…sustainability opportunities and a successful employee recognition…
Added 1 hour ago
Senior Designer, Loyalty
Fanatics Betting & Gaming
NY
…holding that ecosystem together is great design, a great loyalty program and single identity: a coherent, trustworthy, delightful experience that feels like one Fanatics regardless of where…
Added 1 hour ago
A
Clinical Site Manager
Actalent
Pasadena, MD
- $45 to $70 USD / hour
The Clinical Research Site Manager oversees the daily operations of a clinical research site and ensures the successful execution of multiple clinical trials. This role provides strong…
Added 1 hour ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Northrop Grumman’s Chief Information and Digital Office (CIDO) is seeking an Information Technology Manager (M3) to lead the CIDO Engineering Digital Solutions organization in support of…
Added 1 hour ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Provide executive leadership for CIDO activities at the Blue Ridge Advanced Manufacturing Center (BRAMC) in Waynesboro, VA, with the on-site CIDO program manager reporting directly to you.
Added 1 hour ago
T
Senior Engagement Manager
TEKsystems
Hanover, MD
- $115,000 to $165,000 USD / year
…customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms…
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Annapolis, MD
- $55 to $65 USD / hour
5+ years as a project manager delivering IT, data, or audit/compliance projects.
Added 1 hour ago
Accenture Edge - Senior SAP Production Planning (PP) Manager
Accenture LLP Company
NY
Seasoned SAP PP Manager with hands-on expertise across multiple industries and manufacturing models and who operates at the intersection of solution architecture, client advisory, and…

Jobgether

Sr. Software Technical Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United States.

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program. In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations. You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes. Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks. You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement. This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems. Accountabilities

You will serve as a senior technical resource for the Program Management team, helping coordinate software initiatives, manage technical dependencies, and ensure operational stability. Your responsibilities will include:

• Oversee and support the entire Software Development Life Cycle (SDLC), from planning and development through implementation, maintenance, and production support.

• Manage technical projects from assignment through implementation, ensuring milestones and delivery objectives are achieved.

• Monitor system performance and proactively identify, assess, and mitigate technical and operational risks.

• Support program leadership with change management activities, dependency assessments, and Critical Path Method (CPM) planning.

• Develop and maintain risk burndown charts to track dependencies, mitigation strategies, and project readiness.

• Identify technical requirements, system impacts, and integration dependencies during early software planning stages.

• Coordinate development readiness assessments, technical discovery, and requirements reviews.

• Support production incidents, performance issues, defect resolution, and ongoing software maintenance activities.

• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

• Collaborate with multiple technical teams to manage system dependencies and resolve complex cross-platform challenges.

• Coordinate technical resources during high-priority production incidents to support timely resolution.

• Monitor team velocity and contribute to capacity planning and resource allocation.

• Recommend and implement process improvements to strengthen software delivery, operational efficiency, and technical performance.

• Communicate technical risks, project status, and recommendations clearly to Program Managers and other stakeholders.

Requirements

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

• Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

• At least 8 years of experience in an enterprise software development environment.

• At least 3 years of hands-on computer programming experience, including developing complex web applications.

• Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

•

At least one of the following certifications:

• SAFe Release Train Engineer (RTE).

• SAFe Architect.

• PMI Agile Certified Practitioner (PMI-ACP).

• Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

• Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

• Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

• Experience working across multiple technical teams, platforms, and system integrations.

• Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

• Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

• Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

• Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

• Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

• Strong analytical, troubleshooting, documentation, and problem-solving skills.

• Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

• Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

• Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).

• Must be eligible to obtain Public Trust security clearance.

• Must have resided in the United States continuously for the past five years.

• Must not have spent more than six months traveling outside the United States during the past five years. Military service is excluded from this restriction.

• Candidates without the required clearance will be subject to a Federal Government background investigation.

Benefits

• Contract-to-hire employment opportunity.

• Onsite position based in Merrifield, Virginia.

• Opportunity to support a critical Federal Government technology program.

• Exposure to complex enterprise software systems, cloud technologies, APIs, and modern containerization environments.

• Opportunity to contribute to strategic software planning, technical risk management, and large-scale system improvements.

• Collaboration with experienced technical teams and Program Management professionals.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Leadership
Software development
Change management
Forecasting
Process improvement
Program management
Monitor system performance
Computer programming
Docker
Kubernetes
CI/CD
Agile
Paramedic
Industrial software
Troubleshoot
Microsoft Windows
Linux
SQL
GitHub
Microsoft Office
Collaboration
Zoom
Troubleshooting
Documentation
Problem solving
Communication skills
Stakeholder management
Time management
Budget management
Risk management
Adaptability
Teamwork

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