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Added 2 mins ago
Software Engineering Lead and Application Architect - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Strong experience with web/API architecture, relational and non-relational data, integration, authentication/authorization, testing, observability, and production operations.
Added 2 mins ago
Software Engineer Senior
GD Information Technology, Inc.
United States
· Support data integration, transformation, semantic modeling, application development, and workflow automation.
Added 5 mins ago
Senior Digital Product Manager, Guest Engagement
Choice Hotels
Scottsdale, AZ
Added 6 mins ago
Data Platform Developer
Kimley-Horn
Phoenix, AZ
…business stakeholders to understand requirements, develop data integration solutions, and support reporting and analytics…
Added 6 mins ago
Senior Engineer
PwC
Phoenix, AZ
Building API, microservices, and enterprise integration solutions
Added 6 mins ago
Lead Engineer
PwC
Phoenix, AZ
Applying knowledge of microservices, API management, system integration, and software maintenance to solve complex technical issues
Added 9 mins ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.
Added 42 mins ago
O
Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
The OCI UXE team builds the shared UI framework and developer tools that OCI service teams use to deliver experiences in the Oracle Cloud Infrastructure Console. The bespoke UX framework…
Added 42 mins ago
O
Manager, Application Software Engineering
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
· Strong technical judgment and understanding of code reviews, automated testing, version control, continuous integration, release management, and application security.
Added 1 hour ago
I
eCommerce Website QA Lead
iSoftStone
United States
- $71 to $76 USD / hour
…oversees functional testing, regression testing, test automation, integration testing, and release validation while establishing consistent QA processes and quality standards across onshore…
Added 1 hour ago
Product Manager, Identity
Tailscale
Remote, United States
…Nearly every enterprise deployment begins with an identity integration, grows through complex multi-IdP setups, and increasingly depends on automated lifecycle management for production…
Added 1 hour ago
Product Manager, Identity
Tailscale
Remote, United States
…Nearly every enterprise deployment begins with an identity integration, grows through complex multi-IdP setups, and increasingly depends on automated lifecycle management for production…
Added 1 hour ago
Principal TPM - Partner Marketplace, Partner Tech
Amazon Advertising LLC
New York, NY
…agencies such as Pacvue, Quartile, Power Digital, and others) on integration standards, the developer enablement framework, API and MCP practices, free-trial integration, and the vetting…
Added 1 hour ago
Lead Software Engineer - Java, Microservices, MuleSoft & API Development (Remote)
CareFirst
Baltimore, MD
…responsible for software architecture, microservices development, API platform engineering, system integration, cloud adoption, DevSecOps practices, and mentoring software engineers. Based…
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Annapolis, MD
- $40 to $50 USD / hour
…applications. The role requires manual, automation, mobile, API, and database testing expertise, with a focus on early risk identification, cross-team collaboration, and improved test…
Added 1 hour ago
EG
Full Stack PHP Developer
Eliassen Group
Annapolis, MD
- $70 to $80 USD / hour
Our client seeks an experienced Full Stack Developer to join a modernization initiative supporting a customer-facing commercial mortgage platform. This is an opportunity to work on the…
Added 1 hour ago
Product Manager, Networking Features
Tailscale
Remote, United States
…configured by network engineers and IT admins in the admin console, API, and CLI, and the distance between "magical" and "unusable" is the object model, the defaults, and the error…
Added 1 hour ago
Product Manager, Networking Features
Tailscale
Remote, United States
…configured by network engineers and IT admins in the admin console, API, and CLI, and the distance between "magical" and "unusable" is the object model, the defaults, and the error…
Added 2 hours ago
Senior MuleSoft Engineer
Core4ce Careers
Remote, United States
7+ years of hands-on experience with MuleSoft Anypoint Platform or similar API-led integration platform designed to connect SaaS, on-premises, and cloud applications, data, and devices.
Added 2 hours ago
EG
Full Stack PHP Developer
Eliassen Group
Concord, NH
- $70 to $80 USD / hour
Our client seeks an experienced Full Stack Developer to join a modernization initiative supporting a customer-facing commercial mortgage platform. This is an opportunity to work on the…
Added 2 hours ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Concord, NH
- $40 to $50 USD / hour
…applications. The role requires manual, automation, mobile, API, and database testing expertise, with a focus on early risk identification, cross-team collaboration, and improved test…
Added 2 hours ago
Senior Engineering Manager
Accertify, Inc.
Itasca, IL
Drive integration architecture decisions - API contracts, authentication, webhooks, versioning, and resilience to third-party change
Added 2 hours ago
EG
Full Stack PHP Developer
Eliassen Group
Baton Rouge, LA
- $70 to $80 USD / hour
Our client seeks an experienced Full Stack Developer to join a modernization initiative supporting a customer-facing commercial mortgage platform. This is an opportunity to work on the…
Added 2 hours ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Baton Rouge, LA
- $40 to $50 USD / hour
…applications. The role requires manual, automation, mobile, API, and database testing expertise, with a focus on early risk identification, cross-team collaboration, and improved test…
Added 2 hours ago
REMOTE Senior Amazon Connect Engineer
Insight Global
Baltimore, MD
…individual will take ownership of the design, implementation, integration, optimization, and production support of enterprise-scale Amazon Connect solutions. The engineer will build and…

Jobgether

Sr. Software Technical Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United States.

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program. In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations. You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes. Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks. You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement. This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems. Accountabilities

You will serve as a senior technical resource for the Program Management team, helping coordinate software initiatives, manage technical dependencies, and ensure operational stability. Your responsibilities will include:

• Oversee and support the entire Software Development Life Cycle (SDLC), from planning and development through implementation, maintenance, and production support.

• Manage technical projects from assignment through implementation, ensuring milestones and delivery objectives are achieved.

• Monitor system performance and proactively identify, assess, and mitigate technical and operational risks.

• Support program leadership with change management activities, dependency assessments, and Critical Path Method (CPM) planning.

• Develop and maintain risk burndown charts to track dependencies, mitigation strategies, and project readiness.

• Identify technical requirements, system impacts, and integration dependencies during early software planning stages.

• Coordinate development readiness assessments, technical discovery, and requirements reviews.

• Support production incidents, performance issues, defect resolution, and ongoing software maintenance activities.

• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

• Collaborate with multiple technical teams to manage system dependencies and resolve complex cross-platform challenges.

• Coordinate technical resources during high-priority production incidents to support timely resolution.

• Monitor team velocity and contribute to capacity planning and resource allocation.

• Recommend and implement process improvements to strengthen software delivery, operational efficiency, and technical performance.

• Communicate technical risks, project status, and recommendations clearly to Program Managers and other stakeholders.

Requirements

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

• Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

• At least 8 years of experience in an enterprise software development environment.

• At least 3 years of hands-on computer programming experience, including developing complex web applications.

• Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

•

At least one of the following certifications:

• SAFe Release Train Engineer (RTE).

• SAFe Architect.

• PMI Agile Certified Practitioner (PMI-ACP).

• Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

• Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

• Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

• Experience working across multiple technical teams, platforms, and system integrations.

• Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

• Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

• Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

• Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

• Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

• Strong analytical, troubleshooting, documentation, and problem-solving skills.

• Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

• Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

• Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).

• Must be eligible to obtain Public Trust security clearance.

• Must have resided in the United States continuously for the past five years.

• Must not have spent more than six months traveling outside the United States during the past five years. Military service is excluded from this restriction.

• Candidates without the required clearance will be subject to a Federal Government background investigation.

Benefits

• Contract-to-hire employment opportunity.

• Onsite position based in Merrifield, Virginia.

• Opportunity to support a critical Federal Government technology program.

• Exposure to complex enterprise software systems, cloud technologies, APIs, and modern containerization environments.

• Opportunity to contribute to strategic software planning, technical risk management, and large-scale system improvements.

• Collaboration with experienced technical teams and Program Management professionals.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Leadership
Software development
Change management
Forecasting
Process improvement
Program management
Monitor system performance
Computer programming
Docker
Kubernetes
CI/CD
Agile
Paramedic
Industrial software
Troubleshoot
Microsoft Windows
Linux
SQL
GitHub
Microsoft Office
Collaboration
Zoom
Troubleshooting
Documentation
Problem solving
Communication skills
Stakeholder management
Time management
Budget management
Risk management
Adaptability
Teamwork

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