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Added 2 mins ago
Project Manager - Scrum Master
GD Information Technology, Inc.
Remote, United States
Turn complexity into clarity and deliver innovative applications as a Project Manager - Scrum Master supporting a Program Management Office (PMO) on a large, complex Centers for Medicare &…
Added 2 mins ago
Program Manager | Active Secret clearance
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Program Manager at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 2 mins ago
Business Operations Manager (PMO Lead)
GD Information Technology, Inc.
Remote, United States
…management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with…
Added 5 mins ago
Manager, CAM Business Operations Lead
CVS Health
Phoenix, AZ
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 5 mins ago
Senior Digital Product Manager, Guest Engagement
Choice Hotels
Scottsdale, AZ
…departure. As we continue to build a best-in-class customer care program built for the future, we are looking for a product manager to evolve the tools, platforms, and digital experiences…
Added 6 mins ago
Marketing Manager - Early Detection
Caris Life Sciences
Tempe, AZ
This is a highly collaborative and execution-focused role. The Marketing Manager will coordinate initiatives across healthcare professional and patient consumer audiences, manage day-to-day…
Added 6 mins ago
Confluent - Senior Product Manager, Monetization (Billing Platform & Marketplaces)
IBM
TUCSON, AZ
As a Senior Product Manager in Pricing & Monetization, you'll own pricing and packaging fora set of Confluent offerings, along with the billing platform and marketplaces that turn them into…
Added 6 mins ago
O
Principal Program Manager - OCI Product Marketing
Oracle
Phoenix, AZ
- $90,100 to $209,500 USD / year
We are looking for a strategic Program Manager (IC4) to establish and run the operating model for business-critical OCI Web and Oracle AI World programs. This role brings sustained…
Added 6 mins ago
Territory Executive - Illinois
PagerDuty
Phoenix, AZ
…career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and…
Added 6 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Phoenix, AZ
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 6 mins ago
Construction Manager, Retail
Meta
Phoenix, AZ
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 6 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Phoenix, AZ
…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
Added 6 mins ago
Advanced Mechanical Design Engineer
Honeywell Aerospace
Phoenix, AZ
You will report to our Senior Engineering Manager and you'll work out of our Phoenix, AZ location on a hybrid work schedule.
Added 6 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Phoenix, AZ
- $70 to $80 USD / hour
…execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create structure around priorities, connect…
Added 7 mins ago
SR
Principal/Staff Technical Program Manager, Engineering
Simbe Robotics
United States
- $165,000 to $230,000 USD / year
We're hiring a Technical Program Manager to be the connective tissue across this system: the person who can see the full dependency graph, from a hardware decision through the robot's…
Added 10 mins ago
Strategic Accounts Sales Manager
Jobgether
Remote, United States
…steps. Our partner is looking for a Strategic Accounts Sales Manager based in the United…
Added 10 mins ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program.
Added 10 mins ago
J
Project Manager 1 - Substation (STATCOM)
Jobgether
Remote, United States
- $100,019 to $152,807 USD / year
…applications and next steps. Our partner is looking for a Project Manager 1 - Substation (STATCOM) based in the United…
Added 10 mins ago
Offer Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Offer Manager based in the United States.
Added 10 mins ago
External Audit Consultant
Jobgether
Remote, United States
Cross-reference SOX Risk Control Matrices against information security program standards and procedures, documenting findings and recommendations.
Added 10 mins ago
J
Director, Employee Relations
Jobgether
Remote, United States
- $155,000 to $175,000 USD / year
Lead, coach, and develop a team of five professionals, including a Senior Employee Relations Case Manager, Employee Relations Case Managers, and an ER Intake Coordinator.
Added 12 mins ago
Mechanical Engineer II or III
Integrated Production Systems, Inc
ARLINGTON, TX
Support program scheduling and works to ensure engineering deliverables meet established program milestones and timelines
Added 14 mins ago
Senior Manager Informatics, Salesforce Analytics- Aetna Commercial
CVS Health
Jefferson City, MO
…for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award…
Added 19 mins ago
Director Product Manager, Cloud Infrastructure and AI Networking
Hewlett Packard Enterprise
Sunnyvale, CA · Roseville, CA
Drive the Cloud Customer segment platforms strategy, product definition, and program execution.
Added 31 mins ago
Sr. Product Manager AI Platform
Hays
Orlando, FL
Our client is seeking a Sr. Product Manager AI Platform in Orlando, FL

Jobgether

Sr. Software Technical Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United States.

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program. In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations. You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes. Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks. You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement. This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems. Accountabilities

You will serve as a senior technical resource for the Program Management team, helping coordinate software initiatives, manage technical dependencies, and ensure operational stability. Your responsibilities will include:

• Oversee and support the entire Software Development Life Cycle (SDLC), from planning and development through implementation, maintenance, and production support.

• Manage technical projects from assignment through implementation, ensuring milestones and delivery objectives are achieved.

• Monitor system performance and proactively identify, assess, and mitigate technical and operational risks.

• Support program leadership with change management activities, dependency assessments, and Critical Path Method (CPM) planning.

• Develop and maintain risk burndown charts to track dependencies, mitigation strategies, and project readiness.

• Identify technical requirements, system impacts, and integration dependencies during early software planning stages.

• Coordinate development readiness assessments, technical discovery, and requirements reviews.

• Support production incidents, performance issues, defect resolution, and ongoing software maintenance activities.

• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

• Collaborate with multiple technical teams to manage system dependencies and resolve complex cross-platform challenges.

• Coordinate technical resources during high-priority production incidents to support timely resolution.

• Monitor team velocity and contribute to capacity planning and resource allocation.

• Recommend and implement process improvements to strengthen software delivery, operational efficiency, and technical performance.

• Communicate technical risks, project status, and recommendations clearly to Program Managers and other stakeholders.

Requirements

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

• Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

• At least 8 years of experience in an enterprise software development environment.

• At least 3 years of hands-on computer programming experience, including developing complex web applications.

• Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

•

At least one of the following certifications:

• SAFe Release Train Engineer (RTE).

• SAFe Architect.

• PMI Agile Certified Practitioner (PMI-ACP).

• Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

• Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

• Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

• Experience working across multiple technical teams, platforms, and system integrations.

• Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

• Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

• Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

• Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

• Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

• Strong analytical, troubleshooting, documentation, and problem-solving skills.

• Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

• Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

• Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).

• Must be eligible to obtain Public Trust security clearance.

• Must have resided in the United States continuously for the past five years.

• Must not have spent more than six months traveling outside the United States during the past five years. Military service is excluded from this restriction.

• Candidates without the required clearance will be subject to a Federal Government background investigation.

Benefits

• Contract-to-hire employment opportunity.

• Onsite position based in Merrifield, Virginia.

• Opportunity to support a critical Federal Government technology program.

• Exposure to complex enterprise software systems, cloud technologies, APIs, and modern containerization environments.

• Opportunity to contribute to strategic software planning, technical risk management, and large-scale system improvements.

• Collaboration with experienced technical teams and Program Management professionals.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Leadership
Software development
Change management
Forecasting
Process improvement
Program management
Monitor system performance
Computer programming
Docker
Kubernetes
CI/CD
Agile
Paramedic
Industrial software
Troubleshoot
Microsoft Windows
Linux
SQL
GitHub
Microsoft Office
Collaboration
Zoom
Troubleshooting
Documentation
Problem solving
Communication skills
Stakeholder management
Time management
Budget management
Risk management
Adaptability
Teamwork

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