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Added 1 min ago
Creative Product Marketing Lead
United Services Automobile Asn
Charlotte, NC
Leads the development and implementation of the creative and marketing communication strategy, campaign ideas, marketing communication plans and the development, creation, and optimization…
Added 1 min ago
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VP of Finances
Jobgether
Remote, United States
- $165,000 to $185,000 USD / year
The VP of Finance will lead the financial strategy and operations of a rapidly growing, nationwide franchise business.
Added 1 min ago
Director, Digital Experience & Web Strategy
Jobgether
Remote, United States
…and optimization initiatives. Working across Marketing, IT, Operations, Clinical Leadership, Legal, and external development partners, you will turn digital improvements into measurable…
Added 1 min ago
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Commercial Manager
Jobgether
Remote, United States
- $105,000 to $115,000 USD / year
Assess airport leases, commercial partnerships, and real estate development opportunities to maximize long-term revenue and economic value.
Added 1 min ago
BD Support Senior Manager
Jobgether
Remote, United States
Join a leading professional services environment as a senior operational leader within a central Business Development support function. In this role, you will manage and develop a team of…
Added 6 mins ago
Principal, Operational Strategy
Ares Operations LLC
NY
…Operational Strategy brings best-in-class execution discipline and program management rigor to the firm’s most critical transformation initiatives, including M&A integration master…
Added 7 mins ago
WF
Overnight Grocery Team Leader Trainee
Wegmans Food Markets
United States
- $21.75 to $23.25 USD / hour
…store, playing an integral part in the success of the overnight operations team, ensuring each team member is working towards replenishment of products to meet the daytime needs of our…
Added 17 mins ago
HT
GROUP LEADER
HANDS THAT MAKE A DIFFERENCE INC
NEW YORK, NY
- $17 to $25 USD / hour
…designated group of participants enrolled in the DYCD-funded COMPASS Program. The Group Leader serves as the primary point of contact for participants throughout the program day and plays a…
Added 17 mins ago
HT
DATA ADMISTRATIVE AIDE DYCD CONNECT PTS/EMS KNOWLEDGE
HANDS THAT MAKE A DIFFERENCE INC
NEW YORK, NY
- $17 to $20 USD / hour
Working closely with the Program Director and program staff, the Data Administrative Aide helps maintain efficient program operations, supports compliance with DYCD requirements, and…
Added 17 mins ago
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CONTENT SPECIALIST-CREATE LESSON PLANS FOR AFTER SCHOOL PROGRAM K-5
HANDS THAT MAKE A DIFFERENCE INC
NEW YORK, NY
- $20 to $25 USD / hour
The Content Specialist is responsible for supporting the development, implementation, and continuous improvement of high-quality youth development programming within the DYCD-funded COMPASS…
Added 17 mins ago
Assistant Store Manager
Marshalls of MA
Dyersburg, TN
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 18 mins ago
Dog Trainer
Petco Animal Supplies Stores, Inc.
Little Rock, AR
Attend and successfully pass Petco’s 6-week Dog Trainer Instructor Program led by a Petco Certified Dog Trainer Mentor/Academy Instructor.
Added 19 mins ago
Account Director
Drake Cooper
Remote, United States
…compete, bring strong financial judgment, and invest in the development of account talent. They will know what to watch, when to act, when to bring people together, and when to elevate a…
Added 19 mins ago
Substitute Support
State of Missouri
Kansas City, MO
- Follow food service skills development training plans for individual students.
Added 22 mins ago
Assistant Manager (Access Center) - Boynton Beach, Florida
NYU Langone Medical Center
Boynton Beach, FL
Work closely with the Practice Relations team to ensure integration with clinical operations and individual physician and practice schedules; provide leadership in accordance with NYU FGP…
Added 22 mins ago
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P_0000242831 (USA) Personal Shopper Lead - Sam's
Walmart
Panama City, FL
- $21 to $29 USD / hour
…tomanagementSupports the Sams Club ecommerce plan in the club by overseeing operations of the ecommerce programs for example Club Pick Up Ship FromClub etc auditing online customer feedback…
Added 22 mins ago
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Retail Stocking Team Supervisor - Full-Time
Burlington
Bradenton, FL
- $17 to $19 USD / hour
- Full-time
…Are you a self-starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and…
Added 22 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Bradenton, FL
- $17 to $19 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 22 mins ago
PeopleShores ATC - Business Architecture Associate – Columbus/Tampa - NAELFY27
Accenture
St. Petersburg, FL
Support multiple products within a platform, partnering with product, user experience, network operations, and software development teams
Added 22 mins ago
Sr Project Manager - AI Data Centers
Jacobs
North Miami Beach, FL · Orlando, FL
…infrastructure projects. This role is not focused on software development, enterprise IT programs, application implementation, network operations, cloud transformation, or technology…
Added 22 mins ago
Manufacturing Engineer II (2nd Shift, Onsite)
Collins Aerospace
Seminole, FL
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 22 mins ago
Senior Manager - Materials, Planning & SIOP (Onsite)
Collins Aerospace
Hollywood, FL
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 22 mins ago
Manufacturing Engineer II - Electronics (Onsite)
Collins Aerospace
Melbourne, FL
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 25 mins ago
Detection & Investigation Analyst Lead - Retail Bank Operations
PNC Bank NA
United States
…professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and…
Added 26 mins ago
CO
Departmental Information Systems Supervisor (M/C)
County of Humboldt
Eureka, CA
- $34.76 to $44.6 USD / hour
Administrative principles and methods, including goal setting, program development and implementation and employee supervision, team building practices and conflict resolution techniques.

Jobgether

Specialist I, Client Success (Retention)

Remote, United States

$24.04 USD / hour

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Job details

Pay: $24.04 USD / hour
Experience: 1–3 years of experience in a people-facing role such as client success, care navigation, inside sales, or mental health services.
Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Specialist I, Client Success (Retention) based in the United States.

As a Specialist I, Client Success (Retention), you will help clients stay engaged in their mental healthcare journeys by providing empathetic, personalized support when appointments are missed, canceled, or clients are considering stepping away from care. You will connect with clients through live conversations, helping them overcome barriers, navigate provider options, and take meaningful next steps. Your guidance will make it easier for clients to rebook appointments, find a better provider match, and understand the tools and resources available to them. Using an autodialer for initial outreach, you can focus your time on meaningful conversations rather than unanswered calls and voicemails. You will collaborate with clinical, provider operations, support, and external partner teams to resolve issues and ensure smooth follow-ups. This is a fully remote, full-time opportunity in a fast-paced, mission-driven environment where empathy, clear communication, and measurable results contribute to improving access to quality mental healthcare. Accountabilities

• Reconnect with clients: Conduct empathetic, live conversations with clients who have canceled appointments, missed sessions, or become less engaged, helping them rebook, find another provider, or identify their next step in care.

• Guide client decisions: Explain platform features such as messaging, rescheduling, and provider rematching; address concerns and provide informed guidance on finding the right provider.

• Maintain accurate documentation: Record each interaction clearly to support effective handoffs to follow-up teams and help identify patterns across the client experience.

• Collaborate across teams: Work with Clinical, Provider Operations, Support, and external service partners to resolve client issues and coordinate escalated or complex cases.

• Navigate coverage programs: Develop an understanding of payor-specific requirements, including employee assistance program (EAP) session limits and referral processes, to help clients access available care.

• Improve the client experience: Identify recurring challenges and engagement barriers, advocate for client needs, and contribute insights to cross-functional improvement initiatives.

Requirements:

• 1–3 years of experience in a people-facing role such as client success, care navigation, inside sales, or mental health services.

• Strong verbal and written communication skills, with the ability to engage clients warmly and confidently over phone, SMS, and email.

• Ability to guide people through uncertainty, explain available options, address concerns, and help them feel confident about their next steps.

• A balance of empathy and operational discipline, including the ability to meet outreach and productivity goals while keeping interactions personal.

• Comfort handling back-to-back live conversations while maintaining energy, patience, and attentiveness throughout the workday.

• Ability to work with performance metrics, receive feedback, and use data to improve results.

• Adaptability and enthusiasm for working in a fast-paced, mission-driven environment.

• Genuine interest in improving access to affordable, high-quality mental healthcare.

Benefits:

• Compensation: $24.04 per hour in base pay, plus $18,000 in variable compensation.

• Employment: Full-time, non-exempt position.

• Remote work: Fully remote within the United States, with travel for approximately 2–3 company or department offsites per year.

• Health coverage: Comprehensive medical, dental, vision, life, and disability insurance.

• Mental healthcare: Complimentary access to therapy through the platform for eligible US employees.

• Financial benefits: Retirement savings programs and equity opportunities.

• Time off: Flexible paid time off, company-paid holidays, and a company-wide winter break.

• Parental support: Up to 18 weeks of paid parental leave and a stipend for a new child.

• Wellbeing: Dedicated weekly flexible time for personal care and an annual stipend for wellness and professional development.

• Remote-work support: Home office assistance and meal benefits, with offerings tailored to remote and hub-based employees.

• Additional perks: Wellness memberships, virtual care, pet insurance discounts where available, and global travel assistance.

• Commuter benefits: Pre-tax commuter support for employees working from hub locations.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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