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Added 1 min ago
Process Integration Engineer
onsemi
Gresham, OR
The Process Integration and Technology Development Engineer defines, develops, and implements silicon process technology for the manufacture of integrated silicon devices. The successful…
Added 3 mins ago
AI Platform Engineer
Kimley-Horn
Dallas, TX
Building, testing, deploying, and supporting Copilot Studio agents and Power Automate flows with business teams, using separate development, test, and production environments
Added 3 mins ago
AI Engineer
Accuity
United States
Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement…
Added 4 mins ago
PN
Senior Research Engineer - Power Systems
Pacific Northwest National Laboratory
Little Rock, AR
- $148,000 USD / year
The Energy and Environment Directorate delivers science and technology solutions for the nation’s biggest energy and environmental challenges. Our more than 1,700 staff support the…
Added 4 mins ago
Tester (Remote)
GovCIO
Little Rock, AR
GovCIO is currently hiring a Software Development Engineer in Test (SDET), Test Engineer, to join cross-functional product teams building and modernizing federal digital services on AWS…
Added 4 mins ago
PN
Software Engineer 1
Pacific Northwest National Laboratory
Little Rock, AR
- $83,100 USD / year
This Software Engineer 1 role will support the development of the EMSL Science Central technology platform with a focus on backend services, data infrastructure, and platform reliability.…
Added 5 mins ago
Data & AI Engineer
THE CARLYLE GROUP EMPLOYEE CO., LLC
Washington, DC
The Data & AI Engineer sits within Carlyle’s Enterprise Technology & Data organization and supports firm-wide data and AI initiatives spanning investment platforms, portfolio operations,…
Added 9 mins ago
TS
Software Engineer I
Technology Service Corporation
Silver Spring, MD
- $83,000 to $108,000 USD / year
FALCATA has assembled a well-knit team of junior and senior system and software engineers that perform critical M&S development, execution, and analysis for US Navy and Missile Defense…
Added 9 mins ago
AI Engineer (Vertex AI)
Capgemini
New York, NY, NY
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 11 mins ago
Network Engineer III
University System of Georgia
GA
…compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and…
Added 12 mins ago
Mission Systems Software Chief Architect
The Boeing Company
Berkeley, MO
The team is looking to hire a senior software engineer defining and integrating processes and tooling paradigms to support critical architecture development and cadence software development…
Added 12 mins ago
Lead Software Engineer-Simulation
The Boeing Company
Berkeley, MO
The Boeing Company is currently seeking a Lead Software Engineer-Simulation (Level 5) to join the Flight Simulation | Labs team located in Berkeley, MO. Flight Simulation | Labs provides…
Added 12 mins ago
AI Engineer
Stefanini Group
DEARBORN, MI
Experience with Test-First or Test-Driven Development (TDD), MVP development, or evolutionary design.
Added 13 mins ago
PN
Senior Research Engineer - Power Systems
Pacific Northwest National Laboratory
Jefferson City, MO
- $148,000 USD / year
The Energy and Environment Directorate delivers science and technology solutions for the nation’s biggest energy and environmental challenges. Our more than 1,700 staff support the…
Added 13 mins ago
Tester (Remote)
GovCIO
Jefferson City, MO
GovCIO is currently hiring a Software Development Engineer in Test (SDET), Test Engineer, to join cross-functional product teams building and modernizing federal digital services on AWS…
Added 13 mins ago
PN
Software Engineer 1
Pacific Northwest National Laboratory
Jefferson City, MO
- $83,100 USD / year
This Software Engineer 1 role will support the development of the EMSL Science Central technology platform with a focus on backend services, data infrastructure, and platform reliability.…
Added 13 mins ago
Senior Forward Deployed Engineer, ServiceNow
Deloitte
St. Louis, MO · Kansas City, MO
…and parallel subagents for concurrent work such as feature development, test generation, and security…
Added 13 mins ago
Forward Deployed Engineer- ServiceNow
Deloitte
St. Louis, MO · Kansas City, MO
Hands-on experience using Claude Code as a development accelerator, driving its agentic loop to plan, implement, test, and refactor ServiceNow code
Added 13 mins ago
Associate VP Network Engineer
Deloitte
St. Louis, MO · Kansas City, MO
Experience directing the development of POC/test environments to validate solution recommendations
Added 13 mins ago
Lead Integration Engineer II
Deloitte
Kansas City, MO · St. Louis, MO
…You'll be responsible for leading teams who support the design, development and deployment of large-scale complex software solutions at an enterprise level using your Integration…
Added 14 mins ago
A
Principal Antenna/RF Engineer
Aerospace
Lansdale, PA
- $166,000 to $207,000 USD / year
As a Principal Wireless/ RF Engineer specializing in Antenna Technology at Honeywell Aerospace (HONA), your expertise and contributions will have a direct impact on business and technology.…
Added 14 mins ago
TS
Systems Engineer, Payload Electronics & Integration
Turion Space
Irvine, CA
- $125,000 to $175,000 USD / year
We are seeking a Mid-Level Systems Engineer, Payload Electronics & Integration with strong hardware to software systems focus on integrated electronic payloads to join our team in Irvine,…
Added 15 mins ago
S
Senior Flight Test Engineer - Software Automation
Skydio
San Mateo, CA
- $150,000 to $200,000 USD / year
We are looking for an experienced Software Automation Engineer to lead the Flight Test Automation Pod and scale how we validate autonomous flight. You will design and own automated test…
Added 16 mins ago
Enterprise - Senior Software Engineer - Linux, C/C++, Python
Erias Ventures, LLC
Annapolis Junction, MD
We are seeking a Software Engineer who develops, maintains, and enhances/ports complex and diverse software capabilities based upon Product Group and other mission stakeholder needs. Works…
Added 18 mins ago
Senior Network Services Engineer
Oracle
Nashville, TN
Oracle Health is seeking a Senior Network Services Engineer to operate and maintain network services supporting customers across data centers, Oracle Cloud Infrastructure (OCI), and Amazon…

Jobgether

Senior Technical Support Engineer - Overnight Shift (PST)

Remote, United States

$86,000 to $115,000 USD / year

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Job details

Pay: $86,000 to $115,000 USD / year
Experience: At least 2 years of experience serving as a senior technical escalation resource or team lead.
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer – Overnight Shift (PST) based in the United States.

Take on a key technical leadership role supporting innovative AI-powered healthcare technology used by radiology teams and healthcare organizations. As a senior escalation point, you will resolve complex enterprise support challenges across clinical software, integrations, and customer IT environments. You will take ownership of critical incidents, guide customers through high-impact technical issues, and collaborate closely with Engineering, Product, and Implementation teams. Beyond resolving problems, you will help strengthen support operations through better processes, automation, documentation, and mentoring. This is an opportunity to make a meaningful contribution to technology that supports physicians and improves patient care. The position is fully remote and follows a Wednesday-to-Saturday overnight schedule aligned with Pacific Time.

Accountabilities

• Serve as the senior technical escalation resource for complex issues involving reporting platforms, HL7 integrations, speech recognition systems, and customer Windows and PACS environments, investigating problems through to root cause.

• Lead responses to high-priority customer incidents (P1/P2), coordinate with Engineering on-call teams, manage customer-facing incident bridges, and deliver timely root-cause analyses and post-incident reviews.

• Oversee technical support for enterprise go-lives, including readiness assessments, implementation coordination, hypercare support, and transitions into ongoing operations.

• Improve ticket quality and service-level agreement (SLA) performance by establishing triage standards, escalation criteria, and effective workflows across Zendesk and Linear.

• Identify recurring support issues and collaborate with Product and Engineering teams to address underlying causes and reduce ticket volume.

• Develop and maintain technical runbooks, troubleshooting documentation, and Help Center resources covering products and integrations.

• Mentor and coach support engineers through shadowing, ticket reviews, and knowledge-sharing initiatives to improve overall team capabilities.

• Collaborate with automation and AI teams to design, test, and implement intelligent triage, ticket classification, and self-service tools that reduce manual workload.

• Represent Technical Support in engineering triage, incident reviews, and release planning, providing customer-impact insights to guide prioritization.

• Participate in and help lead the on-call rotation, including occasional additional night and weekend coverage, while contributing to the development of scalable 24/7 support operations.

Requirements:

• 6+ years of experience in customer-facing technical roles, such as support engineering, technical account management, solutions engineering, or implementation engineering, supporting enterprise SaaS environments.

• At least 2 years of experience serving as a senior technical escalation resource or team lead.

• Availability to work overnight hours aligned with Pacific Standard Time, following a Wednesday-to-Saturday schedule that includes weekend coverage.

• Strong healthcare IT expertise, including hands-on experience with HL7 v2 messaging (ORU, ORM, ADT), interface engines, and PACS/RIS or clinical dictation workflows in hospital or radiology environments.

• Proven ability to troubleshoot web and desktop applications in complex Windows enterprise environments.

• Experience analyzing application logs and resolving network, VPN, single sign-on (SSO), and identity-related issues involving technologies such as SAML, Azure AD, Okta, and ADFS.

• Excellent communication skills and the ability to take ownership of customer-facing incidents while providing clear, timely updates to internal and external stakeholders.

• Experience mentoring or coaching technical support professionals and improving team performance without relying on direct management authority.

• Strong written and verbal communication skills, including the ability to work effectively with physicians, IT administrators, and executive stakeholders.

• Ability to remain composed and organized under pressure while managing a high volume of active issues.

• Adaptability and initiative in a fast-paced startup environment, with a proactive approach to documenting knowledge and building scalable processes.

• Experience with speech recognition or clinical documentation products is an advantage.

• Scripting or querying knowledge in SQL, Python, or PowerShell for log analysis, data extraction, and basic automation is a plus.

• Familiarity with workflow automation platforms such as n8n or Tray, and observability tools such as Better Stack or Datadog, is beneficial.

• Exposure to FHIR or Medplum is desirable.

• Advanced knowledge of Zendesk features, including triggers, SLAs, views, and reporting, as well as Linear or equivalent ticket management tools, is advantageous.

• Previous experience in radiology practices, teleradiology groups, healthcare software, or similar clinical technology environments is a plus.

• Experience supporting multi-site enterprise healthcare deployments or working alongside Implementation and Professional Services teams is highly desirable.

Benefits:

• Annual salary range of $86,000–$115,000, depending on experience, training, geographic location, and market conditions.

• Comprehensive medical, dental, and vision insurance.

• Life insurance coverage.

• Health Savings Account (HSA) with employer matching.

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA).

• 401(k) retirement plan.

• 11 paid company holidays annually.

• Flexible paid time off (PTO) policy.

• Annual company-wide offsite and periodic team offsites.

• Annual equipment stipend.

• Fully remote working arrangement for eligible candidates located anywhere in the United States.

• Opportunity to contribute to innovative AI solutions supporting healthcare professionals and patient care.

• Collaborative environment with opportunities to influence technical support processes, automation, and team development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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