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Added 3 mins ago
Staff Data Engineer, Trust and Safety Tech and Data Enablement
Google
Washington, DC · Atlanta, GA · Austin, TX
As a Staff Data Engineer supporting the Legal Content Policy and Standards (LCPS) team, you will lead the design and development of Google’s foundational, AI-ready data infrastructure to…
Added 6 mins ago
Lead Platform Automation Engineer
T. Rowe Price
Owings Mills, MD
The Lead Platform Automation Engineer designs, builds, and continuously improves automation capabilities that enable application and platform teams to provision and manage enterprise…
Added 7 mins ago
Senior Manager Network Planning
Lumen
Madison, WI
The Senior Manager, Network Planning provides enterprise-level leadership for network capacity, investment, and deployment planning across assigned technologies, markets, or programs. This…
Added 8 mins ago
Senior Data Engineer Architect
J H FINDORFF & SON INC
MILWAUKEE, WI
…lakehouses, and cloud-based data solutions Advanced expertise in SQL, Python, data modeling, relational databases, and modern integration practices Experience building and maintaining…
Added 8 mins ago
Director - Portfolio Analytics & Reporting
New York Life Insurance Co
New York, NY
Director / Senior Director – Portfolio Analytics & Reporting
Added 21 mins ago
Associate Solutions Architect
HTP Solutions
United States
You will work with senior solutions architects, service delivery managers, and engineers across the full engagement: technical discovery, solution design support, hands-on implementation,…
Added 25 mins ago
Senior Software Systems Engineer
Huntington Ingalls Industries
Oklahoma City, OK
HII Mission Technologies is looking for a Senior Systems/Software Engineer to support a classified position located at Tinker AFB, Oklahoma. Must have a TS/SCI clearance. This individuall…
Added 26 mins ago
K
Manager F5 & Application Delivery Operations
Kforce
Englewood, CO
- $60 to $79 USD / hour
The client is looking for a Manager, F5 and Application Delivery Operations to lead the team responsible for the availability, performance, and security of enterprise application delivery…
Added 27 mins ago
Mid, AI Product Manager
Red Ventures
NC · 1101 Red Ventures Drive Fort Mill, SC · NY
This role carries high visibility across the industry group. You'll partner with senior product leads while working cross-functionally across your delivery team and our Central Technology…
Added 30 mins ago
Space Systems Modeling & Simulation Specialist
The Aerospace Corporation
Chantilly, VA
Familiarity with software tools that can be used to assess performance satellite systems (STK, SOAP, Matlab, Python, AFSIM, etc)
Added 33 mins ago
Director - Portfolio Analytics & Reporting
New York Life
New York
Director / Senior Director – Portfolio Analytics & Reporting
Added 34 mins ago
O
Lead Principal Data Systems Software Engineer
Oracle
Pleasanton, CA · Redwood City, CA
- $122,800 to $306,400 USD / year
…and availability to run variety of workloads. We are hiring senior developers for this exciting team to build the service to power Autonomous database offerings in Oracle Cloud and Cloud at…
Added 37 mins ago
Senior Full Stack Engineer
Bond OpCo, LLC
Fort Lauderdale, FL
The role You'll be a hands-on senior engineer and technical lead, working side by side with the operations teams who use what you build. You'll own operational systems end to end, from data…
Added 38 mins ago
CF
Business Insights Sr Analyst
Citizens Financial Group, Inc.
Johnston, RI
- $106,000 to $130,000 USD / year
As a Senior Business Insights Analyst, you will transform complex data into actionable insights that support critical business decisions and drive positive customer and business outcomes. A…
Added 43 mins ago
Data Scientist Lead - Business Banking Lending - Vice President
JPMC page
Columbus, OH
As a Data Scientist Lead - Business Banking Lending - Vice President, you’ll partner closely with business stakeholders to design and deliver analytics that senior leaders can act on;…
Added 43 mins ago
Senior Machine Learning Engineer
Qualtrics
Seattle, WA
Lead and engage in design reviews, architectural discussions, requirement definitions and other technical activities in diverse capacity
Added 44 mins ago
IT Infrastructure Intern (Summer 2027)
Axiom Space
United States
…principal provider of commercial human spaceflight services and developer of advanced spacesuits for the Moon and beyond. For more information about Axiom Space, visit…
Added 45 mins ago
VI
Senior Data Engineer, Data Products & Platforms
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
Design and build scalable data ingestion, transformation, and delivery pipelines using Databricks, Apache Spark, Python, and SQL.
Added 45 mins ago
BH
Senior Engineer, Advanced Engineering
Baker Hughes Energy
Boulder, CO
- $34,986 USD / year
As the Senior Engineer, Advanced Engineering, you will lead and support fitness-for-service (FFS), remaining-life, and asset integrity assessments of fixed, rotating, and pressure…
Added 45 mins ago
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Customer Success Lead Data Scientist - Energy Industry Expert
Cloud Software Group, Inc.
Denver, CO
- $128,001 to $192,001 USD / year
We are seeking a Customer Success Lead Data Scientist with Energy Industry expertise to join our team in the NAM region with preference for Houston, TX or Colorado. We will not consider…
Added 53 mins ago
Pricing Analyst
Wingstop Global Support Center
Dallas, TX
Build clear, decision-ready analyses and materials for Pricing leadership, senior management, and franchisee-facing conversations.
Added 54 mins ago
Senior Incident Response Analyst
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT
Added 1 hour ago
Senior Product Engineer, Mobile - Remote
Replika
Remote, United States
…sends you a poem, just because. The goal is conversations that lead somewhere real. Maybe it's a text you send to a long lost friend. A hobby you pick up again. A moment you show up for…
Added 1 hour ago
Lead Systems Engineer - NAVWAR
Safran
Rochester, NY
This Lead Systems Engineer will have a unique opportunity to develop a product line from a blank page. This engineer will join a motivated team and rapidly iterate and test multiple design…
Added 1 hour ago
Applications Developer VI
General Atomics
Poway, CA
As Senior Mendix Architect you will lead architectural and development Mendix efforts that will help GA ITS realize a transformation strategy for the business applications and development…

Jobgether

Senior Technical Support Engineer - Overnight Shift (PST)

Remote, United States

$86,000 to $115,000 USD / year

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Job details

Pay: $86,000 to $115,000 USD / year
Experience: At least 2 years of experience serving as a senior technical escalation resource or team lead.
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer – Overnight Shift (PST) based in the United States.

Take on a key technical leadership role supporting innovative AI-powered healthcare technology used by radiology teams and healthcare organizations. As a senior escalation point, you will resolve complex enterprise support challenges across clinical software, integrations, and customer IT environments. You will take ownership of critical incidents, guide customers through high-impact technical issues, and collaborate closely with Engineering, Product, and Implementation teams. Beyond resolving problems, you will help strengthen support operations through better processes, automation, documentation, and mentoring. This is an opportunity to make a meaningful contribution to technology that supports physicians and improves patient care. The position is fully remote and follows a Wednesday-to-Saturday overnight schedule aligned with Pacific Time.

Accountabilities

• Serve as the senior technical escalation resource for complex issues involving reporting platforms, HL7 integrations, speech recognition systems, and customer Windows and PACS environments, investigating problems through to root cause.

• Lead responses to high-priority customer incidents (P1/P2), coordinate with Engineering on-call teams, manage customer-facing incident bridges, and deliver timely root-cause analyses and post-incident reviews.

• Oversee technical support for enterprise go-lives, including readiness assessments, implementation coordination, hypercare support, and transitions into ongoing operations.

• Improve ticket quality and service-level agreement (SLA) performance by establishing triage standards, escalation criteria, and effective workflows across Zendesk and Linear.

• Identify recurring support issues and collaborate with Product and Engineering teams to address underlying causes and reduce ticket volume.

• Develop and maintain technical runbooks, troubleshooting documentation, and Help Center resources covering products and integrations.

• Mentor and coach support engineers through shadowing, ticket reviews, and knowledge-sharing initiatives to improve overall team capabilities.

• Collaborate with automation and AI teams to design, test, and implement intelligent triage, ticket classification, and self-service tools that reduce manual workload.

• Represent Technical Support in engineering triage, incident reviews, and release planning, providing customer-impact insights to guide prioritization.

• Participate in and help lead the on-call rotation, including occasional additional night and weekend coverage, while contributing to the development of scalable 24/7 support operations.

Requirements:

• 6+ years of experience in customer-facing technical roles, such as support engineering, technical account management, solutions engineering, or implementation engineering, supporting enterprise SaaS environments.

• At least 2 years of experience serving as a senior technical escalation resource or team lead.

• Availability to work overnight hours aligned with Pacific Standard Time, following a Wednesday-to-Saturday schedule that includes weekend coverage.

• Strong healthcare IT expertise, including hands-on experience with HL7 v2 messaging (ORU, ORM, ADT), interface engines, and PACS/RIS or clinical dictation workflows in hospital or radiology environments.

• Proven ability to troubleshoot web and desktop applications in complex Windows enterprise environments.

• Experience analyzing application logs and resolving network, VPN, single sign-on (SSO), and identity-related issues involving technologies such as SAML, Azure AD, Okta, and ADFS.

• Excellent communication skills and the ability to take ownership of customer-facing incidents while providing clear, timely updates to internal and external stakeholders.

• Experience mentoring or coaching technical support professionals and improving team performance without relying on direct management authority.

• Strong written and verbal communication skills, including the ability to work effectively with physicians, IT administrators, and executive stakeholders.

• Ability to remain composed and organized under pressure while managing a high volume of active issues.

• Adaptability and initiative in a fast-paced startup environment, with a proactive approach to documenting knowledge and building scalable processes.

• Experience with speech recognition or clinical documentation products is an advantage.

• Scripting or querying knowledge in SQL, Python, or PowerShell for log analysis, data extraction, and basic automation is a plus.

• Familiarity with workflow automation platforms such as n8n or Tray, and observability tools such as Better Stack or Datadog, is beneficial.

• Exposure to FHIR or Medplum is desirable.

• Advanced knowledge of Zendesk features, including triggers, SLAs, views, and reporting, as well as Linear or equivalent ticket management tools, is advantageous.

• Previous experience in radiology practices, teleradiology groups, healthcare software, or similar clinical technology environments is a plus.

• Experience supporting multi-site enterprise healthcare deployments or working alongside Implementation and Professional Services teams is highly desirable.

Benefits:

• Annual salary range of $86,000–$115,000, depending on experience, training, geographic location, and market conditions.

• Comprehensive medical, dental, and vision insurance.

• Life insurance coverage.

• Health Savings Account (HSA) with employer matching.

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA).

• 401(k) retirement plan.

• 11 paid company holidays annually.

• Flexible paid time off (PTO) policy.

• Annual company-wide offsite and periodic team offsites.

• Annual equipment stipend.

• Fully remote working arrangement for eligible candidates located anywhere in the United States.

• Opportunity to contribute to innovative AI solutions supporting healthcare professionals and patient care.

• Collaborative environment with opportunities to influence technical support processes, automation, and team development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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