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Added 14 mins ago
EC
Senior Sustaining Electrical Engineer
Eaton Corporation
Cleveland, TN · Gainesboro, TN
- $86,000 to $126,000 USD / year
Eaton’s IS AER FMC Aerospace division is currently seeking a Senior Sustaining Electrical Engineer.
Added 14 mins ago
THIS POSTING IS INTENDED FOR THOSE REGISTERED TO ATTEND THE 2026 AISES NATIONAL CONFERENCE, OCT 15 - 17th in Portland, OR
Medtronic
Memphis, TN
For Engineer I opportunities, we are looking for a minimum of a Bachelor's Degree, completed by May 2026, with 0+ years of experience.
Added 14 mins ago
Malware Reverse Engineer
Accenture
Nashville, TN
…practices. We are looking to add an experienced Malware Reverse Engineer to an already outstanding…
Added 14 mins ago
Lead Product Forward Deployed Engineer (pFDE) - Products & Platforms
Deloitte
Nashville, TN
We are looking for a highly skilled and client-facing Forward Deployed Engineer (FDE) to sit at the intersection of engineering excellence and customer partnership. In this role, you will…
Added 14 mins ago
Banking Product Forward Deployed Engineer - Products & Platforms
Deloitte
Nashville, TN
We are looking for a highly skilled and client-facing Forward Deployed Engineer (FDE) to sit at the intersection of engineering excellence and customer partnership. In this role, you will…
Added 14 mins ago
Lead UI Engineer - Products & Platforms
Deloitte
Nashville, TN
The BankingSuite team is looking is looking for a Lead UI Engineer with a passion for innovation and the experience to launch a high-quality digital banking product as part of a FinTech…
Added 14 mins ago
O
Senior Data Systems Software Engineer - Exadata Database
Oracle
Nashville, TN
- $85,400 to $209,500 USD / year
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of…
Added 14 mins ago
Quality Engineer
NWI Aerostructures
Nashville, TN
Quality Engineer Location: Nashville, TN Company: NWI Nashville, LLC Status: Full-time, on-site NWI Nashville engineers, manufactures, repairs and assembles a portfolio of aviation and…
Added 14 mins ago
Power BI Consulting Engineer
HCA Healthcare
Nashville, TN
…volunteering in our communities. As a(an) Consulting Application Engineer with HCA Healthcare you can be a part of an organization that is devoted to giving…
Added 40 mins ago
Senior QA Engineer
FacilityOS
Annapolis, MD
We're looking for a Senior QA Engineer to own the quality of our web, desktop, and mobile products. You'll combine hands-on manual testing with building and maintaining automated test…
Added 48 mins ago
Senior Staff Data Platform Software Engineer
ServiceNow
San Diego, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 55 mins ago
OT
Sales Engineer - System Design & Estimating
Onpoint Tech Systems
Delray Beach, FL
- $80,000 to $100,000 USD / year
We're looking for an experienced Sales Engineer who can turn a client conversation, a set of plans, and a budget into a complete, accurate, profitable system design and proposal. You will…
Added 1 hour ago
DT
Model Based Systems Engineer (Radar Focus) - Woburn, MA
Davidson Technologies, Inc.
Woburn, MA
- $110,000 to $170,000 USD / year
Davidson is seeking a Model Based Systems Engineer (Radar Focus) in Woburn, Massachusetts.
Added 1 hour ago
DT
Entry-Level Systems Engineer - Woburn, MA
Davidson Technologies, Inc.
Woburn, MA
- $86,000 to $110,000 USD / year
Davidson is seeking an Entry-Level Systems Engineer in Woburn, MA
Added 1 hour ago
DT
Junior Systems Engineer - Woburn, MA
Davidson Technologies, Inc.
Woburn, MA
- $106,000 to $120,000 USD / year
Davidson is seeking a Junior Systems Engineer in Woburn, MA
Added 1 hour ago
Electrical Engineer (Hybrid)
BAE Systems
Cedar Rapids, IA
BAE Systems is looking for an entry level Electrical Engineer with a passion for engineering and the desire to be part of an innovative, dedicated team responsible for designing,…
Added 1 hour ago
TI
Engineering Manager, Robotics Software
Tutor Intelligence
Watertown, MA
- $190,000 to $300,000 USD / year
You were a strong engineer before you managed, and you have run a team of several engineers
Added 1 hour ago
TI
Engineering Manager, Robotics Hardware
Tutor Intelligence
Watertown, MA
- $190,000 to $300,000 USD / year
You were a strong engineer before you managed, and you have run a team of several engineers
Added 1 hour ago
EHS Engineer I
Axcelis Technologies, Inc.
Beverly, MA
…technology. Chipmakers around the globe rely on our tools and process expertise to deliver the semiconductors that power modern life from smartphones and computers to cameras and…
Added 1 hour ago
C
Associate Field Engineer - Automated Logic (Waco, TX)
Carrier
Richardson, TX
- $35,500 to $71,500 USD / year
…who want a career, not just a shift. As an Associate Field Engineer, you are entering the industry on the ground floor with a clear path to becoming an expert. We are looking for people…
Added 1 hour ago
Principal Systems Engineer - Cloud & AI Engineering
CBRE
Richardson, TX
As a CBRE Principal Systems Engineer - Cloud & AI Engineering, you will serve as one of the most senior technical individual contributors within Cloud Platform Services. You will lead the…
Added 1 hour ago
Forward Deployed Engineer, AI Transformation -Senior Vice President
Citigroup
Irving, TX
We are seeking a highly motivated and innovative Forward Deployed Engineer to join our dynamic team. In this pivotal role, you will be at the forefront of our AI transformation journey,…
Added 1 hour ago
A
Principal Storage Engineer
AT&T
Plano, TX
- $155,400 to $261,100 USD / year
We are seeking a highly skilled and experienced Principal Storage Engineer to serve as a technical leader responsible for the design, engineering, automation, reliability, and lifecycle…
Added 1 hour ago
Supervisory Healthcare Engineer (Recruitment/Relocation Incentive)
Veterans Affairs, Veterans Health Administration
San Antonio, TX
Added 1 hour ago
A
Principal Storage Engineer
AT&T
Dallas, TX
- $155,400 to $261,100 USD / year
We are seeking a highly skilled and experienced Principal Storage Engineer to serve as a technical leader responsible for the design, engineering, automation, reliability, and lifecycle…

Jobgether

Senior Technical Support Engineer - Overnight Shift (PST)

Remote, United States

$86,000 to $115,000 USD / year

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Job details

Pay: $86,000 to $115,000 USD / year
Experience: At least 2 years of experience serving as a senior technical escalation resource or team lead.
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer – Overnight Shift (PST) based in the United States.

Take on a key technical leadership role supporting innovative AI-powered healthcare technology used by radiology teams and healthcare organizations. As a senior escalation point, you will resolve complex enterprise support challenges across clinical software, integrations, and customer IT environments. You will take ownership of critical incidents, guide customers through high-impact technical issues, and collaborate closely with Engineering, Product, and Implementation teams. Beyond resolving problems, you will help strengthen support operations through better processes, automation, documentation, and mentoring. This is an opportunity to make a meaningful contribution to technology that supports physicians and improves patient care. The position is fully remote and follows a Wednesday-to-Saturday overnight schedule aligned with Pacific Time.

Accountabilities

• Serve as the senior technical escalation resource for complex issues involving reporting platforms, HL7 integrations, speech recognition systems, and customer Windows and PACS environments, investigating problems through to root cause.

• Lead responses to high-priority customer incidents (P1/P2), coordinate with Engineering on-call teams, manage customer-facing incident bridges, and deliver timely root-cause analyses and post-incident reviews.

• Oversee technical support for enterprise go-lives, including readiness assessments, implementation coordination, hypercare support, and transitions into ongoing operations.

• Improve ticket quality and service-level agreement (SLA) performance by establishing triage standards, escalation criteria, and effective workflows across Zendesk and Linear.

• Identify recurring support issues and collaborate with Product and Engineering teams to address underlying causes and reduce ticket volume.

• Develop and maintain technical runbooks, troubleshooting documentation, and Help Center resources covering products and integrations.

• Mentor and coach support engineers through shadowing, ticket reviews, and knowledge-sharing initiatives to improve overall team capabilities.

• Collaborate with automation and AI teams to design, test, and implement intelligent triage, ticket classification, and self-service tools that reduce manual workload.

• Represent Technical Support in engineering triage, incident reviews, and release planning, providing customer-impact insights to guide prioritization.

• Participate in and help lead the on-call rotation, including occasional additional night and weekend coverage, while contributing to the development of scalable 24/7 support operations.

Requirements:

• 6+ years of experience in customer-facing technical roles, such as support engineering, technical account management, solutions engineering, or implementation engineering, supporting enterprise SaaS environments.

• At least 2 years of experience serving as a senior technical escalation resource or team lead.

• Availability to work overnight hours aligned with Pacific Standard Time, following a Wednesday-to-Saturday schedule that includes weekend coverage.

• Strong healthcare IT expertise, including hands-on experience with HL7 v2 messaging (ORU, ORM, ADT), interface engines, and PACS/RIS or clinical dictation workflows in hospital or radiology environments.

• Proven ability to troubleshoot web and desktop applications in complex Windows enterprise environments.

• Experience analyzing application logs and resolving network, VPN, single sign-on (SSO), and identity-related issues involving technologies such as SAML, Azure AD, Okta, and ADFS.

• Excellent communication skills and the ability to take ownership of customer-facing incidents while providing clear, timely updates to internal and external stakeholders.

• Experience mentoring or coaching technical support professionals and improving team performance without relying on direct management authority.

• Strong written and verbal communication skills, including the ability to work effectively with physicians, IT administrators, and executive stakeholders.

• Ability to remain composed and organized under pressure while managing a high volume of active issues.

• Adaptability and initiative in a fast-paced startup environment, with a proactive approach to documenting knowledge and building scalable processes.

• Experience with speech recognition or clinical documentation products is an advantage.

• Scripting or querying knowledge in SQL, Python, or PowerShell for log analysis, data extraction, and basic automation is a plus.

• Familiarity with workflow automation platforms such as n8n or Tray, and observability tools such as Better Stack or Datadog, is beneficial.

• Exposure to FHIR or Medplum is desirable.

• Advanced knowledge of Zendesk features, including triggers, SLAs, views, and reporting, as well as Linear or equivalent ticket management tools, is advantageous.

• Previous experience in radiology practices, teleradiology groups, healthcare software, or similar clinical technology environments is a plus.

• Experience supporting multi-site enterprise healthcare deployments or working alongside Implementation and Professional Services teams is highly desirable.

Benefits:

• Annual salary range of $86,000–$115,000, depending on experience, training, geographic location, and market conditions.

• Comprehensive medical, dental, and vision insurance.

• Life insurance coverage.

• Health Savings Account (HSA) with employer matching.

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA).

• 401(k) retirement plan.

• 11 paid company holidays annually.

• Flexible paid time off (PTO) policy.

• Annual company-wide offsite and periodic team offsites.

• Annual equipment stipend.

• Fully remote working arrangement for eligible candidates located anywhere in the United States.

• Opportunity to contribute to innovative AI solutions supporting healthcare professionals and patient care.

• Collaborative environment with opportunities to influence technical support processes, automation, and team development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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