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Added 5 mins ago
SI
Electrical Engineer
SimVentions, Inc
Dahlgren, VA
- $106,000 to $146,000 USD / year
…are seeking a highly skilled and detail-oriented Electrical Engineer to join our engineering team. This role is focused on the design and development of rugged, high-performance electronics…
Added 11 mins ago
T
Data Platform Engineer
TEKsystems
Rochester, NY
- $70 to $85 USD / hour
We are seeking a Data Platform Engineer / Snowflake Administrator to support a large-scale data modernization initiative. This role will be responsible for the administration, security,…
Added 11 mins ago
Security Engineer II (Endpoint Security)
The College Board
NEW YORK, NY
…measurable risk reduction through automation, disciplined platform operations, and continuous improvement. About the Opportunity As a Security Engineer II, Endpoint Security, you will own…
Added 12 mins ago
Manufacturing Engineer
HII
Syracuse, NY
HII-Mission Technologies is looking for a motivated individual to fill the role of Multi-Functional Manufacturing Engineer for their Syracuse, NY Manufacturing Operations. Under the…
Added 12 mins ago
AI Transformation Engineer
Yext
NY
…30 to 60 day transformation sprints. As an AI Transformation Engineer, you build the production systems that make that real: retrieval, answer drafting, routing and evaluation on live data,…
Added 22 mins ago
J
DevOps/Cloud Engineer
Jobgether
Remote, United States
- $120,000 to $132,000 USD / year
As a DevOps/Cloud Engineer, you will design, develop, and maintain automated deployment pipelines supporting a federal healthcare program. You will play a key role in improving software…
Added 28 mins ago
Data Center Technician II (Third Shift)
Google
New Albany, OH
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As…
Added 33 mins ago
Senior Systems Security Engineer
KBR
Beavercreek, OH
…people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added…
Added 36 mins ago
AI
Defensive Cyber Engineer
Allyon, Inc.
Aurora, CO
- $130,000 to $145,000 USD / year
This Defensive Cyber Engineer role matters because it strengthens the United States Air and Space Force's ability to defend critical systems against advanced cyber threats. By leading…
Added 1 hour ago
FTS Network Services - Network Product Engineer
Fiserv
Greenwood Village, CO
You will engineer, implement, automate, validate, and optimize complex enterprise network infrastructure and network services. You will work across data center, campus, WAN, security,…
Added 1 hour ago
T
Tools And Automation Engineer
TEKsystems
Broomfield, CO
- $138,700 to $190,700 USD / year
…and data analytics solutions, is seeking a Tools & Automation Engineer to support the development, production, and testing of advanced GPS receiver technology. This role sits within a team…
Added 1 hour ago
DevOps Senior RF Systems Engineer
ViaSat, Inc.
Englewood, CO
Added 1 hour ago
Engineer II-Software (ET-SM)
Microchip Technologi
Colorado Springs, CO
Added 1 hour ago
Software Program Manager
USU RESEARCH FOUNDATION
DENVER, CO
…sustainment of complex software systems supporting satellite ground operations in our Strategic & Military Space Division. This role bridges technical leadership, stakeholder communication,…
Added 1 hour ago
CO
Control Systems Engineer (SCADA)
City of Westminster, CO
Westminster, CO
- $55.48 to $69.35 USD / hour
The Control Systems Engineer (SCADA – Supervisory Control and Data Acquisition) is a professional, technical position in the Department of Public Works and Utilities, Utilities Operations…
Added 1 hour ago
IC Practical Engineer
NVIDIA Corporation
North District, IL
NVIDIA Networking business unit is looking for Lab practical engineer for IC product engineering group, who will work in NVIDIA R&D labs in Yokneam. As an IC test practical engineer…
Added 1 hour ago
T
Sr. Palo Alto Network Engineer
TEKsystems
Fort Wayne, IN
- $50 to $65 USD / hour
Our client, is seeking an experienced Senior Network Engineer to support and maintain critical network infrastructure that connects hospitals, imaging centers, datacenters, and remote…
Added 1 hour ago
**QC Inspector- MC
Dwyer Instruments, Inc.
Michigan City, IN
Inspect incoming parts to prints, specifications and industrial standards, variety of test devices and measuring instruments.?
Added 2 hours ago
A
Mechanical Assembly III #6158
Aerotek
Memphis, TN
- $23.32 USD / hour
Why Work Here?We offer excellent career growth opportunities, as demonstrated by our VP of Operations who started as an SMT Operator and our CEO who began as an entry-level Industrial…
Added 2 hours ago
T
Mid-level Enterprise Systems Engineer
TEKsystems
Mason, MI
- $45 to $55 USD / hour
Plan, design, test, implement, troubleshoot enterprise server and storage systems
Added 2 hours ago
Infrastructure Engineer II
AF Group
Kalamazoo, MI
SUMMARY:nnThe Infrastructure Engineer II role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for…
Added 2 hours ago
Design Release Engineer - Exhaust & Boosting
General Motors
Warren, MI
· Thorough knowledge of design development and test engineering, manufacturing and assembly operations, engineering processes and procedures.
Added 2 hours ago
Battery Lab Test Systems Engineer
General Motors
Warren, MI
An engineer seeking end-to-end ownership of the software backbone that keeps more than 100 battery test beds running across GBSL, WBCIC, and the RWC will be well-matched to this position.…
Added 2 hours ago
T
Azure Cloud Engineer (W2 Only, 4 Days/week On-site)
TEKsystems
Ann Arbor, MI
- $55 to $70 USD / hour
This team is more of true engineering/some light architecture rather than operations, but they do partner closely with the SRE team that supports these services once they're in place.
Added 2 hours ago
CrowdStrike Platform Resident Consultant- Government
CrowdStrike, Inc.
Remote, United States
Understand customer security operations workflows, use cases, and business objectives

Jobgether

Senior Technical Support Engineer - Overnight Shift (PST)

Remote, United States

$86,000 to $115,000 USD / year

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Job details

Pay: $86,000 to $115,000 USD / year
Experience: At least 2 years of experience serving as a senior technical escalation resource or team lead.
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer – Overnight Shift (PST) based in the United States.

Take on a key technical leadership role supporting innovative AI-powered healthcare technology used by radiology teams and healthcare organizations. As a senior escalation point, you will resolve complex enterprise support challenges across clinical software, integrations, and customer IT environments. You will take ownership of critical incidents, guide customers through high-impact technical issues, and collaborate closely with Engineering, Product, and Implementation teams. Beyond resolving problems, you will help strengthen support operations through better processes, automation, documentation, and mentoring. This is an opportunity to make a meaningful contribution to technology that supports physicians and improves patient care. The position is fully remote and follows a Wednesday-to-Saturday overnight schedule aligned with Pacific Time.

Accountabilities

• Serve as the senior technical escalation resource for complex issues involving reporting platforms, HL7 integrations, speech recognition systems, and customer Windows and PACS environments, investigating problems through to root cause.

• Lead responses to high-priority customer incidents (P1/P2), coordinate with Engineering on-call teams, manage customer-facing incident bridges, and deliver timely root-cause analyses and post-incident reviews.

• Oversee technical support for enterprise go-lives, including readiness assessments, implementation coordination, hypercare support, and transitions into ongoing operations.

• Improve ticket quality and service-level agreement (SLA) performance by establishing triage standards, escalation criteria, and effective workflows across Zendesk and Linear.

• Identify recurring support issues and collaborate with Product and Engineering teams to address underlying causes and reduce ticket volume.

• Develop and maintain technical runbooks, troubleshooting documentation, and Help Center resources covering products and integrations.

• Mentor and coach support engineers through shadowing, ticket reviews, and knowledge-sharing initiatives to improve overall team capabilities.

• Collaborate with automation and AI teams to design, test, and implement intelligent triage, ticket classification, and self-service tools that reduce manual workload.

• Represent Technical Support in engineering triage, incident reviews, and release planning, providing customer-impact insights to guide prioritization.

• Participate in and help lead the on-call rotation, including occasional additional night and weekend coverage, while contributing to the development of scalable 24/7 support operations.

Requirements:

• 6+ years of experience in customer-facing technical roles, such as support engineering, technical account management, solutions engineering, or implementation engineering, supporting enterprise SaaS environments.

• At least 2 years of experience serving as a senior technical escalation resource or team lead.

• Availability to work overnight hours aligned with Pacific Standard Time, following a Wednesday-to-Saturday schedule that includes weekend coverage.

• Strong healthcare IT expertise, including hands-on experience with HL7 v2 messaging (ORU, ORM, ADT), interface engines, and PACS/RIS or clinical dictation workflows in hospital or radiology environments.

• Proven ability to troubleshoot web and desktop applications in complex Windows enterprise environments.

• Experience analyzing application logs and resolving network, VPN, single sign-on (SSO), and identity-related issues involving technologies such as SAML, Azure AD, Okta, and ADFS.

• Excellent communication skills and the ability to take ownership of customer-facing incidents while providing clear, timely updates to internal and external stakeholders.

• Experience mentoring or coaching technical support professionals and improving team performance without relying on direct management authority.

• Strong written and verbal communication skills, including the ability to work effectively with physicians, IT administrators, and executive stakeholders.

• Ability to remain composed and organized under pressure while managing a high volume of active issues.

• Adaptability and initiative in a fast-paced startup environment, with a proactive approach to documenting knowledge and building scalable processes.

• Experience with speech recognition or clinical documentation products is an advantage.

• Scripting or querying knowledge in SQL, Python, or PowerShell for log analysis, data extraction, and basic automation is a plus.

• Familiarity with workflow automation platforms such as n8n or Tray, and observability tools such as Better Stack or Datadog, is beneficial.

• Exposure to FHIR or Medplum is desirable.

• Advanced knowledge of Zendesk features, including triggers, SLAs, views, and reporting, as well as Linear or equivalent ticket management tools, is advantageous.

• Previous experience in radiology practices, teleradiology groups, healthcare software, or similar clinical technology environments is a plus.

• Experience supporting multi-site enterprise healthcare deployments or working alongside Implementation and Professional Services teams is highly desirable.

Benefits:

• Annual salary range of $86,000–$115,000, depending on experience, training, geographic location, and market conditions.

• Comprehensive medical, dental, and vision insurance.

• Life insurance coverage.

• Health Savings Account (HSA) with employer matching.

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA).

• 401(k) retirement plan.

• 11 paid company holidays annually.

• Flexible paid time off (PTO) policy.

• Annual company-wide offsite and periodic team offsites.

• Annual equipment stipend.

• Fully remote working arrangement for eligible candidates located anywhere in the United States.

• Opportunity to contribute to innovative AI solutions supporting healthcare professionals and patient care.

• Collaborative environment with opportunities to influence technical support processes, automation, and team development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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