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Added 22 mins ago
MS
Business Development Engineer (BDE), USSOCOM
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
…requirements, and Hyper-Enabled Operator/tactical edge network design goals, mapping operational needs to tactical radio…
Added 22 mins ago
TT
Director, Biologics CMC Technical Writing
Travere Therapeutics
Denver, CO
- $189,000 to $246,000 USD / year
Translate complex technical data into clear, concise, accurate, and regulator-ready narratives.
Added 22 mins ago
MI
Systems Engineer
Maxar Intelligence I
Westminster, CO
- $105,000 to $140,000 USD / year
Understanding of distributed software architectures, service interfaces, APIs, and data flows.
Added 22 mins ago
SC
Physical Substation Engineer
Stanley Consultants
Denver, CO
- $40,123 USD / year
We are seeking qualified candidates for a Mid Level Substation Physical Design Engineer with a strong background in high voltage substation design. Technical responsibilities will include…
Added 22 mins ago
SC
Protection & Controls Engineer
Stanley Consultants
Denver, CO
- $40,123 USD / year
…Engineer with a strong background in high voltage substation design. Technical responsibilities will include the design of any / all the following: high voltage substation protection…
Added 22 mins ago
SC
Principal Control Systems Engineer
Stanley Consultants
Denver, CO
- $40,123 USD / year
Lead technical responsibility for evaluation of existing systems and design of plant control and instrumentation systems for diverse industrial applications including Distributed Control…
Added 22 mins ago
MS
Executive Director of the FHLBank Topeka Affordable Housing Institute
Metropolitan State University
Denver, CO
- $40,123 USD / year
Added 24 mins ago
CE
Principal Architect - Data Centers
Colliers Engineering & Design
United States
- $125,000 to $200,000 USD / year
MG2, an affiliate of Colliers Engineering & Design is currently looking for a Principal Architect - Data Centers to join our Client Programs Market team in one of our CED offices located…
Added 28 mins ago
Asset Management, Senior Advisor Water (US)
GHD Inc.
RYE, NY
…programs across the asset management lifecycle, including asset data and criticality, condition/RUL modeling, risk registers, O&M/RCM optimization, CIP prioritization, resilience and…
Added 28 mins ago
Information Systems Security Compliance Manager
New York State Technology Enterprise Corporation
ROME, NY
…security officer (CISO) in administering the overall strategy, design, and implementation of information security initiatives on a company-wide basis. This position will interface with…
Added 28 mins ago
University Data Scientist
Booz Allen Hamilton Inc.
ROME, NY
Job Number: R0252610 University - Data ScientistThe Opportunity: As a Data Scientist, you will support analytics projects that help clients make dataadriven decisions. Youall apply…
Added 28 mins ago
Engineer Facilities Engineering UPW/W/WWT
GlobalFoundries
ROUND LAKE, NY
Added 28 mins ago
Senior Geotechnical Engineer
Tectonic Engineering & Surveying Consultants, PC
NEWBURGH, NY
…FUNCTIONS * Performing geotechnical computational analysis and design calculations in compliance with project and contract requirements, including monitoring of exploration programs, soil…
Added 28 mins ago
Director of Alumni Engagement and Executive Director of the Alumni Association
SUNY Oneonta
ONEONTA, NY
Added 28 mins ago
Oracle ERP Techno-Functional Analyst
Arrow Electronics
Melville, NY
Use SQL and data analysis to support root cause analysis and inform team decisions
Added 29 mins ago
Controls Engineer Deckorators (Buffalo, NY)
UFP New York, LLC
BUFFALO, NY
Added 29 mins ago
Senior Data Scientist (Report Developer)
Seneca Holdings
BUFFALO, NY
…to the members of the Seneca Nation.We are seeking a Report Developer to support a migration initiative moving reporting assets from SAP BusinessObjects (BO) to Qlik.This role combines…
Added 29 mins ago
Workforce Analytics Manager
KPMG LLP
ALBANY, NY
…join our Talent & Culture organization.Responsibilities: * Design, build, monitor, and optimize robust SQL- and SSIS-based data pipelines to ensure high data quality, reliability, and…
Added 29 mins ago
Regional Sales Manager, Channel (Northeast)
Vertiv Corporation
ALBANY, NY
…assigned territory. This role focuses on expanding rack share in data center, SLED, and enterprise environments while creating pull through for complementary Vertiv solutions including…
Added 29 mins ago
Field Service Technician New York, New York
Vertiv Corporation
ALBANY, NY
…CRC, Area/District Offices, and direct manager. At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers,…
Added 29 mins ago
Salesforce Financial Services Cloud Senior Consultant Enterprise
Slalom, Inc.
ALBANY, NY
…heart of Slalom's Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with…
Added 29 mins ago
Field Service Technician Albany, NY
Vertiv Corporation
ALBANY, NY
Job Description At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial…
Added 29 mins ago
Manager, Solutions Architect
KPMG LLP
ALBANY, NY
…ecosystem changes * Collaborate with stakeholders, developers, and data scientists to plan, design and implement AI experiments and solutions * Conduct hands on experimentation with various…
Added 29 mins ago
Head Start / ECE Center Director
Action for a Better Community, Inc.
Rochester, NY
…products including Word, Excel, and Outlook; experience in program design and data management systems preferred; knowledge of computerized information systems used in management…
Added 29 mins ago
Health Services Manager
Action for a Better Community, Inc.
Rochester, NY
Must be highly proficient in the use of Microsoft Office products, have experience in program design and data management systems, and have knowledge of computerized information systems used…

Jobgether

Senior Technical Support Engineer - Overnight Shift (PST)

Remote, United States

$86,000 to $115,000 USD / year

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Job details

Pay: $86,000 to $115,000 USD / year
Experience: At least 2 years of experience serving as a senior technical escalation resource or team lead.
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer – Overnight Shift (PST) based in the United States.

Take on a key technical leadership role supporting innovative AI-powered healthcare technology used by radiology teams and healthcare organizations. As a senior escalation point, you will resolve complex enterprise support challenges across clinical software, integrations, and customer IT environments. You will take ownership of critical incidents, guide customers through high-impact technical issues, and collaborate closely with Engineering, Product, and Implementation teams. Beyond resolving problems, you will help strengthen support operations through better processes, automation, documentation, and mentoring. This is an opportunity to make a meaningful contribution to technology that supports physicians and improves patient care. The position is fully remote and follows a Wednesday-to-Saturday overnight schedule aligned with Pacific Time.

Accountabilities

• Serve as the senior technical escalation resource for complex issues involving reporting platforms, HL7 integrations, speech recognition systems, and customer Windows and PACS environments, investigating problems through to root cause.

• Lead responses to high-priority customer incidents (P1/P2), coordinate with Engineering on-call teams, manage customer-facing incident bridges, and deliver timely root-cause analyses and post-incident reviews.

• Oversee technical support for enterprise go-lives, including readiness assessments, implementation coordination, hypercare support, and transitions into ongoing operations.

• Improve ticket quality and service-level agreement (SLA) performance by establishing triage standards, escalation criteria, and effective workflows across Zendesk and Linear.

• Identify recurring support issues and collaborate with Product and Engineering teams to address underlying causes and reduce ticket volume.

• Develop and maintain technical runbooks, troubleshooting documentation, and Help Center resources covering products and integrations.

• Mentor and coach support engineers through shadowing, ticket reviews, and knowledge-sharing initiatives to improve overall team capabilities.

• Collaborate with automation and AI teams to design, test, and implement intelligent triage, ticket classification, and self-service tools that reduce manual workload.

• Represent Technical Support in engineering triage, incident reviews, and release planning, providing customer-impact insights to guide prioritization.

• Participate in and help lead the on-call rotation, including occasional additional night and weekend coverage, while contributing to the development of scalable 24/7 support operations.

Requirements:

• 6+ years of experience in customer-facing technical roles, such as support engineering, technical account management, solutions engineering, or implementation engineering, supporting enterprise SaaS environments.

• At least 2 years of experience serving as a senior technical escalation resource or team lead.

• Availability to work overnight hours aligned with Pacific Standard Time, following a Wednesday-to-Saturday schedule that includes weekend coverage.

• Strong healthcare IT expertise, including hands-on experience with HL7 v2 messaging (ORU, ORM, ADT), interface engines, and PACS/RIS or clinical dictation workflows in hospital or radiology environments.

• Proven ability to troubleshoot web and desktop applications in complex Windows enterprise environments.

• Experience analyzing application logs and resolving network, VPN, single sign-on (SSO), and identity-related issues involving technologies such as SAML, Azure AD, Okta, and ADFS.

• Excellent communication skills and the ability to take ownership of customer-facing incidents while providing clear, timely updates to internal and external stakeholders.

• Experience mentoring or coaching technical support professionals and improving team performance without relying on direct management authority.

• Strong written and verbal communication skills, including the ability to work effectively with physicians, IT administrators, and executive stakeholders.

• Ability to remain composed and organized under pressure while managing a high volume of active issues.

• Adaptability and initiative in a fast-paced startup environment, with a proactive approach to documenting knowledge and building scalable processes.

• Experience with speech recognition or clinical documentation products is an advantage.

• Scripting or querying knowledge in SQL, Python, or PowerShell for log analysis, data extraction, and basic automation is a plus.

• Familiarity with workflow automation platforms such as n8n or Tray, and observability tools such as Better Stack or Datadog, is beneficial.

• Exposure to FHIR or Medplum is desirable.

• Advanced knowledge of Zendesk features, including triggers, SLAs, views, and reporting, as well as Linear or equivalent ticket management tools, is advantageous.

• Previous experience in radiology practices, teleradiology groups, healthcare software, or similar clinical technology environments is a plus.

• Experience supporting multi-site enterprise healthcare deployments or working alongside Implementation and Professional Services teams is highly desirable.

Benefits:

• Annual salary range of $86,000–$115,000, depending on experience, training, geographic location, and market conditions.

• Comprehensive medical, dental, and vision insurance.

• Life insurance coverage.

• Health Savings Account (HSA) with employer matching.

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA).

• 401(k) retirement plan.

• 11 paid company holidays annually.

• Flexible paid time off (PTO) policy.

• Annual company-wide offsite and periodic team offsites.

• Annual equipment stipend.

• Fully remote working arrangement for eligible candidates located anywhere in the United States.

• Opportunity to contribute to innovative AI solutions supporting healthcare professionals and patient care.

• Collaborative environment with opportunities to influence technical support processes, automation, and team development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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