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Added just now
Founding Technical Talent Partner – US
Chapter 2
New York
…end, this is your stage. You will lead technical hiring across engineering and product, and run go-to-market and support searches alongside…
Added just now
Senior Product Manager, Value-Based Care Platforms
TriEdge Investments
Remote, United States
…and deciding what gets built next alongside the business and Software…
Added 1 min ago
Associate, Quant Research
BlackRock
San Francisco, CA
…computer simulations. You will apply algorithmic development and software engineering capabilities to help translate quantitative research and investment ideas into robust technology…
Added 1 min ago
Associate, Technology Product Management
BlackRock
NY
Qualifications: Bachelor's degree in Computer Engineering, Information Technology, or closely related field, and 36 months of experience in job offered , or closely related role. Requires 3…
Added 1 min ago
Associate
BlackRock
NY
Job Duties: Provide application software development services. Develop program logic for new applications, analyze and modify logic in existing applications. Code, test, debug, document,…
Added 1 min ago
Vice President
BlackRock
NY
Qualifications: Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field and five (5) years of experience in the job offered or as an Associate, Analyst, Software…
Added 1 min ago
Java Developer, Software Engineering, Associate– Regulatory Reporting
BlackRock
50 Hudson Yards, NY
The Regulatory Reporting engineering team builds and supports enterprise-scale technology that enables accurate, timely, and compliant regulatory reporting. The team works across product,…
Added 1 min ago
Associate, Application Engineer III
BlackRock
San Francisco, CA
Qualifications: Bachelor’s degree in Electronic Engineering, Computer Science, or related field and three (3) years of experience in job offered or related occupation. Must have three (3)…
Added 1 min ago
Vice President
BlackRock
San Francisco, CA
Qualifications: Bachelor’s degree in Computer Engineering, Computer Science, or a related field and five (5) years of experience in the job offered or as an Application Engineer, Associate,…
Added 2 mins ago
CO
Supplemental Capital Construction Project Coordinator
City of Redmond
Redmond, WA
- $33.36 to $45.87 USD / hour
We are seeking a self-starter, ideally with experience in construction or the architecture/engineering fields. Public-sector experience is a plus. The successful candidate will be able to…
Added 2 mins ago
Research Partner - Frontier AI Sales
Turing
Palo Alto, CA · San Francisco, CA
…frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest…
Added 2 mins ago
Z
Test Infrastructure Engineer
Zoox
Foster City, CA
- $183,000 to $220,000 USD / year
…collaborate closely across the manufacturing, hardware, and software…
Added 3 mins ago
Enterprise Account Executives
KēSTA I.T.
Salt Lake City, UT
Working knowledge of how technology organizations hire across areas such as software engineering, cloud, cybersecurity, data, infrastructure, and enterprise systems.
Added 3 mins ago
TT
Founding Forward Deployed Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $230,000 USD / year
- Three to seven years of experience in customer-facing software engineering, forward deployed engineering, or solutions engineering.
Added 3 mins ago
TT
Forward Deployed AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $300,000 USD / year
- Three to six years of software engineering experience in forward deployed, implementation, solutions, or product engineering roles.
Added 3 mins ago
TT
Senior Platform Engineer
True Talent Solutions Partners
New York, NY
- $175,000 to $220,000 USD / year
- Five or more years of software engineering experience building and maintaining production systems, with experience owning systems through deployment and on-call operations.
Added 3 mins ago
Cloud Solutions Architect
Saliense LLC
Arlington, VA
AWS Cloud Engineering and Administration Hands-on expertise to architect, deploy and optimize AWS infrastructure.
Added 4 mins ago
Product Designer
Sustainment
Austin, TX
Company Overview: Sustainment is an AI-native software platform that helps US-based manufacturers easily find and work with the critical suppliers they need to build and manage their supply…
Added 4 mins ago
KC
Customer Engagement Applications Engineer - SWIFT
KLA Corporation
Hillsboro, OR
- $83,100 to $141,300 USD / year
Collaborates with software and systems engineering resolve hardware and software problems.
Added 4 mins ago
Mechanical Engineer
HEAPY
Raleigh, NC
Experience using various computer software packages and automated mechanical engineering and design equipment.
Added 4 mins ago
Mechanical Engineer III+
HEAPY
Indianapolis, IN
Experience using various computer software packages and automated mechanical engineering and design equipment.
Added 5 mins ago
Engineering Project Manager I
Mini-Circuits
Hialeah, FL
Bachelor’s degree in engineering (e.g., Electrical, Software, Mechanical, etc.) or a related technical field.
Added 5 mins ago
Senior Software Engineer
NE
Bachelor’s degree in computer science, Software Engineering, Computer Engineering or equivalent degee.
Added 5 mins ago
TP
IPv6 Network Engineer
TAD PGS, Inc.
Herndon, VA
- $65 USD / hour
Perform audits of hardware and software compatibility for IPv6 support, including IOS/IOS-XE feature validation.
Added 7 mins ago
Head of Developer Experience
Code Metal
Remote, United States
Code Metal is the leader in automated software engineering you can trust. As AI writes more of the world's code, the bottleneck in software has shifted from writing code to verifying it…

Jobgether

Senior Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer based in the United States.

Join a global engineering team developing and supporting advanced cloud infrastructure solutions for enterprise customers. As a Senior Technical Support Engineer, you will provide high-level technical assistance, troubleshoot complex infrastructure issues, and help maintain reliable and secure cloud platforms. You will work across multiple product lines, collaborating with engineers and technical specialists in an international environment. Your expertise will play a key role in protecting customer operations, meeting service commitments, and resolving critical incidents. Beyond day-to-day support, you will contribute to technical improvements, knowledge sharing, and the development of other engineers. This fully remote opportunity offers exposure to modern, open-source cloud technologies and the chance to make a meaningful impact on enterprise infrastructure. Accountabilities

In this role, you will deliver advanced technical support for cloud infrastructure products and operator platforms, ensuring customer environments remain stable, secure, and operational. Your responsibilities will include:

• Provide L2/L3 technical support for cloud infrastructure products and operator suites.

• Investigate, troubleshoot, and resolve complex technical issues involving networking, Linux systems, and cloud environments.

• Perform in-depth log debugging and analysis to identify root causes and recommend effective solutions.

• Monitor and support customer KPIs and service-level agreements (SLAs).

• Execute software upgrades, maintenance activities, and security patching.

• Lead emergency recovery efforts and coordinate technical responses during service outages.

• Maintain and support customer laboratory environments.

• Document troubleshooting procedures, technical solutions, and best practices in the knowledge base.

• Mentor and train other engineers, contributing to technical knowledge sharing across the team.

• Collaborate with engineers and technical specialists across multiple product lines and international locations.

Requirements

The ideal candidate combines strong technical troubleshooting capabilities with a customer-focused mindset and the ability to perform effectively in demanding support environments. You should bring:

• A Bachelor's degree in Computer Science, Engineering, or a related technical field.

• Previous experience in customer-facing technical support roles.

• Strong troubleshooting and problem-solving skills, particularly when handling complex technical issues.

• Solid L2/L3 networking knowledge, including network stacks, switching, routing, and firewalls.

• Practical experience working with Linux environments.

• Advanced written and verbal communication skills in English.

• The ability to manage and prioritize multiple customer issues in dynamic, high-pressure situations.

• Strong communication and collaboration skills when working with customers and distributed technical teams.

• U.S. citizenship is mandatory.

Additional experience that would be advantageous:

• Hands-on experience with Docker and Kubernetes.

• Familiarity with the ELK stack.

• Previous experience working with telecommunications providers.

Benefits

• Fully remote position based in the United States.

• Opportunity to work with cutting-edge cloud infrastructure technologies built on open-source platforms.

• Collaboration with international engineering and technical teams across the United States, Canada, China, Costa Rica, Romania, and other regions.

• Opportunities to innovate, share expertise, and contribute to complex technical projects.

• Professional growth opportunities within a global technical support organization.

• Possibility to mentor colleagues and strengthen technical leadership skills.

• An inclusive and respectful working environment that values diversity, equal opportunity, and individual contributions.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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