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Added 1 min ago
WD
Hardware Development Engineering
Western Digital
San Jose, CA
- $106,600 to $142,100 USD / year
Western Digital is seeking a motivated Early Career Photolithography Process Engineer to join our wafer manufacturing team. This role is ideal for engineers who are passionate about…
Added 1 min ago
Mechanical Engineer
ArcelorMittal
Portland · PORTLAND, TX
The Mechanical Engineer is responsible for supporting the safe, reliable, and efficient operation of plant equipment and production processes through the application of sound engineering…
Added 1 min ago
Environmental Engineer Intern
CHS Inc.
Laurel, MT
CHS Inc. has an exciting opportunity at our Laurel, MT refinery for an Environmental Engineer Intern for the Summer of 2027 . The successful applicant will work with our Environmental staff…
Added 1 min ago
Mechanical Engineer
ArcelorMittal
PORTLAND, TX
The Mechanical Engineer is responsible for supporting the safe, reliable, and efficient operation of plant equipment and production processes through the application of sound engineering…
Added 1 min ago
Engineer II, Software Development
S&P Global
Raleigh, NC
Job Duties: Markit North America, Inc. seeks an Engineer II, Software Development in Raleigh, NC to design, develop, and enhance database/back-end components supporting an internal…
Added 1 min ago
Software Engineer - Product (Technical Leadership)
Meta
Helena, MT
Software Engineer - Product (Technical Leadership) Responsibilities:
Added 1 min ago
Senior Platform Engineer - NBA
Humana
Helena, MT
The Senior Platform Engineer keeps the entire NBA platform healthy, reliable, and maintainable for the long term. You develop a working understanding of every layer of the technology stack…
Added 1 min ago
Senior Full Stack Engineer - NBA
Humana
Helena, MT
The Senior Full Stack Engineer builds and evolves the NBA platform's Action Library and Command Center experience, the operational system used by business and program teams to create,…
Added 2 mins ago
Sr. Application Security Engineer
American Express Global Business Travel
Helena, MT
We are seeking an experienced Senior Application Security Engineer to join our team in the corporate travel industry. This remote position requires a unique blend of application development…
Added 2 mins ago
Senior Decision Intelligence Engineer
Humana
Helena, MT
The Senior Machine Learning Engineer, Decision Intelligence is a hands-on individual contributor responsible for building, deploying, and operating ML and decisioning pipelines for the NBA…
Added 2 mins ago
Software Engineer, Systems ML
Meta
Helena, MT
Meta is seeking a principal-level Software Engineer to drive technical strategy and execution across our Systems ML Engineering organization. In this role, you will define the architectural…
Added 2 mins ago
Tester (Remote)
GovCIO
Helena, MT
GovCIO is currently hiring a Software Development Engineer in Test (SDET), Test Engineer, to join cross-functional product teams building and modernizing federal digital services on AWS…
Added 2 mins ago
Telecom Engineer IV
Ryder System
Helena, MT
The Telecom Engineer IV will provide Tier 3 and 4 support, engineering / design, testing and deployment in all areas of responsibility of the Enterprise Voice Team; Voice Facilities, UCaaS…
Added 2 mins ago
Security Engineer
Meta
Helena, MT
Added 2 mins ago
Project Engineer
Knife River - MT
Missoula, MT
Knife River is looking for a dependable Project Engineer to join our team!
Added 2 mins ago
EG
Senior Data Engineer
Eliassen Group
Helena, MT
- $101,000 to $161,800 USD / year
Our client seeks a Senior Data Engineer to own the governed transformation layer end-to-end. The role will design and build Snowflake transformation layers, migrate legacy SQL views and…
Added 2 mins ago
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Sr. Quality Engineer – Dolls
Mattel
El Segundo, CA
- $100,000 to $120,000 USD / year
Mattel is currently seeking a Sr. Quality Engineer in El Segundo, CA. This role is a key member of the corporate Quality Engineering leadership team, reporting to the Sr. Manager of Quality…
Added 2 mins ago
Manufacturing Test Engineer
Dynetics Tech Sol, Inc
Huntsville, AL
As a Manufacturing Test Engineer you will be overseeing and optimizing the production process, from raw materials to finished products, to ensure efficiency and quality. The type of…
Added 2 mins ago
Cyber Security Engineer (Microsoft)
LEIDOS, INC.
Tampa, FL
Leidos is seeking a Journeyman Cyber Security Engineer (Microsoft) to support the U.S. Special Operations Command (USSOCOM) Enterprise Development, Application and Training (EDAT) Zero…
Added 2 mins ago
W
Process Engineer III
Werfen
Bedford, MA
- $90,000 to $120,000 USD / year
We are seeking a motivated and detail-oriented Process Engineer to join our On-Market Sustaining Engineering team. In this role, you will support both proactive and reactive product…
Added 3 mins ago
Software Engineer, C++
Path Robotics
Columbus, OH
Added 3 mins ago
Principal/Sr. Principal Electronics Engineer
CORP-Corporate Office
United States
We are looking for you to join our team as a Principal or Sr Principal Electronics Engineer based out of Baltimore (Linthicum), MD. This is a full time onsite position that offers the 9/80…
Added 3 mins ago
Field Engineer 3 - Space AHT
CORP-Corporate Office
United States
Northrop Grumman Space Systems – Launch and Missile Defense Systems are seeking Principal Field Engineer in multiple locations supporting the Ground Based Midcourse Defense (GMD)…
Added 3 mins ago
Guidance Navigation Control (GNC) Engineer
CORP-Corporate Office
United States
Northrop Grumman Aeronautic Systems has an opening for a Guidance Navigation Control (GNC) Engineer to join our team of qualified diverse individuals. This position will be located in San…
Added 3 mins ago
Principal Mechanical Ground Support Equipment (MGSE) Engineer (Level 3)
CORP-Corporate Office
United States
…for a Principal Mechanical Ground Support Equipment (MGSE) Engineer (Level 3) to join our team of highly qualified and diverse individuals. MGSE is non-flight hardware used to support the…

Jobgether

Senior Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer based in the United States.

Join a global engineering team developing and supporting advanced cloud infrastructure solutions for enterprise customers. As a Senior Technical Support Engineer, you will provide high-level technical assistance, troubleshoot complex infrastructure issues, and help maintain reliable and secure cloud platforms. You will work across multiple product lines, collaborating with engineers and technical specialists in an international environment. Your expertise will play a key role in protecting customer operations, meeting service commitments, and resolving critical incidents. Beyond day-to-day support, you will contribute to technical improvements, knowledge sharing, and the development of other engineers. This fully remote opportunity offers exposure to modern, open-source cloud technologies and the chance to make a meaningful impact on enterprise infrastructure. Accountabilities

In this role, you will deliver advanced technical support for cloud infrastructure products and operator platforms, ensuring customer environments remain stable, secure, and operational. Your responsibilities will include:

• Provide L2/L3 technical support for cloud infrastructure products and operator suites.

• Investigate, troubleshoot, and resolve complex technical issues involving networking, Linux systems, and cloud environments.

• Perform in-depth log debugging and analysis to identify root causes and recommend effective solutions.

• Monitor and support customer KPIs and service-level agreements (SLAs).

• Execute software upgrades, maintenance activities, and security patching.

• Lead emergency recovery efforts and coordinate technical responses during service outages.

• Maintain and support customer laboratory environments.

• Document troubleshooting procedures, technical solutions, and best practices in the knowledge base.

• Mentor and train other engineers, contributing to technical knowledge sharing across the team.

• Collaborate with engineers and technical specialists across multiple product lines and international locations.

Requirements

The ideal candidate combines strong technical troubleshooting capabilities with a customer-focused mindset and the ability to perform effectively in demanding support environments. You should bring:

• A Bachelor's degree in Computer Science, Engineering, or a related technical field.

• Previous experience in customer-facing technical support roles.

• Strong troubleshooting and problem-solving skills, particularly when handling complex technical issues.

• Solid L2/L3 networking knowledge, including network stacks, switching, routing, and firewalls.

• Practical experience working with Linux environments.

• Advanced written and verbal communication skills in English.

• The ability to manage and prioritize multiple customer issues in dynamic, high-pressure situations.

• Strong communication and collaboration skills when working with customers and distributed technical teams.

• U.S. citizenship is mandatory.

Additional experience that would be advantageous:

• Hands-on experience with Docker and Kubernetes.

• Familiarity with the ELK stack.

• Previous experience working with telecommunications providers.

Benefits

• Fully remote position based in the United States.

• Opportunity to work with cutting-edge cloud infrastructure technologies built on open-source platforms.

• Collaboration with international engineering and technical teams across the United States, Canada, China, Costa Rica, Romania, and other regions.

• Opportunities to innovate, share expertise, and contribute to complex technical projects.

• Professional growth opportunities within a global technical support organization.

• Possibility to mentor colleagues and strengthen technical leadership skills.

• An inclusive and respectful working environment that values diversity, equal opportunity, and individual contributions.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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