Jobs in the United States

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Added 4 mins ago
Electric Propulsion Systems, Hardware Manager, Prime Air
Amazon.com Services LLC
Seattle, WA
…Electric Propulsion Systems team, responsible for the design, development, and production of key subsystems powering the Prime Air drone - including motors, batteries, charging…
Added 7 mins ago
Foodservice Sales Representative - Mays Landing, NJ
Military Spouse Jobs & VetJobs
United States
Must have a valid and active Drivers License · Must be based in or very near the territory the role is responsible for that
Added 8 mins ago
Talent Pipeline Lead
Jobgether
Remote, United States
Extensive experience in senior leadership or management roles within recruitment, talent acquisition, learning and development, workforce development, or talent operations.
Added 8 mins ago
Sr. Full-Stack Software Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Full-Stack Software Engineer based in United States.
Added 8 mins ago
SEO Outreach & Brand Marketing Specialist
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an SEO Outreach & Brand Marketing Specialist based in United…
Added 8 mins ago
Publisher Sales Manager
Jobgether
Remote, United States
Drive long-term publisher growth through revenue optimization, relationship development, partner retention, and ongoing commercial opportunities.
Added 8 mins ago
Engineering Manager - Realtime
Jobgether
Remote, United States
…You will shape the team's roadmap, support its professional development, and ensure effective collaboration across a remote-first environment. You will also play a key role in incident…
Added 8 mins ago
Engineering Manager - Pipelines
Jobgether
Remote, United States
…change data capture product. In this role, you will oversee the development and operation of systems that replicate data from PostgreSQL databases to analytical platforms and other…
Added 11 mins ago
SA
Staff DevOps Engineer (R6668)
Shield AI
United States
- $157,000 to $235,000 USD / year
…Developer Experience (DevEx) and speed up our software engineers' development…
Added 13 mins ago
Experience Manager
Ulta Beauty, Inc.
Grand Forks, ND
Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession…
Added 13 mins ago
Sales Manager
Ulta Beauty, Inc.
Fargo, ND
Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and deliver on sales and payroll goals.
Added 13 mins ago
UB
Experience Manager
Ulta Beauty, Inc.
Petaluma, CA
- $33 to $40 USD / hour
Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession…
Added 13 mins ago
Sales Manager
Ulta Beauty, Inc.
Midvale, UT
Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and deliver on sales and payroll goals.
Added 13 mins ago
Experience Manager
Ulta Beauty, Inc.
Ft Lauderdale, FL
Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession…
Added 14 mins ago
Head of Sourcing - Cloud and AI
Atlassian
San Francisco, CA
…across the hyperscaler and AI portfolios, directly with people management responsibilities. The role develops their capability, guides negotiation strategy and deal governance, steps into…
Added 21 mins ago
Construction Manager - Renovation & Multifamily Conversion
Residences at Metro Center LLC
Warwick, RI
Collaborate with development, facilities, and property management teams
Added 32 mins ago
AIDE - MH/BH 10:45pm -7:00am (FT)
UHS
ATLANTA, GA
…autism. A clinically skilled multidisciplinary team works to partner with the youth and family to accomplish their goals in a supportive and therapeutic…
Added 33 mins ago
DIR. INTAKE SERVICES - (REGISTERED NURSE)
UHS
FRANKLIN, TN
This position also oversees departmental budgeting, policy and procedure development, regulatory compliance, service excellence initiatives, and data management and analysis. As a member of…
Added 35 mins ago
Power Electronics Drone Propulsion Engineer, Prime Air
Amazon.com Services LLC
Seattle, WA
Define power electronics architecture, including topology selection, component specification, and thermal management strategy
Added 35 mins ago
Applied Scientist, Superconducting Digital and Cryogenic Control Electronics,Center for Quantum Computing, Physical Design and Simulation, Enabling Technologies
Amazon Development Center U.S., Inc.
San Francisco, CA
- Experience in professional software development
Added 38 mins ago
Operations Manager
VXI GLOBAL SOLUTIONS LLC
United States
Partner with Human Resources to co-manage all staff issues, including staffing and selection, goal setting, annual reviews, compensation planning, and career development.
Added 39 mins ago
Virtual Construction Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Virtual Construction Manager based in the United States.
Added 39 mins ago
Revenue Growth Operations Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Revenue Growth Operations Manager based in the United…
Added 39 mins ago
PRN Medical Consultant Reviewer Family Medicine
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a PRN Medical Consultant Reviewer – Family Medicine based in…
Added 39 mins ago
Enterprise Sales Director
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Sales Director based in the United States.

Jobgether

Senior Production Support Engineer

Remote, United States

$90,000 to $110,000 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $110,000 USD / year
Experience: At least 7 years of experience in Production Support, Application Support, Technical Support Engineering, or a related field.
Posting language: English
Posted: Nov 9, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Production Support Engineer based in the United States.

This is an opportunity to join a remote-first technology environment focused on strengthening digital identity verification and protecting critical customer interactions. As a Senior Production Support Engineer, you will serve as a technical expert across a complex platform, with a particular emphasis on APIs, integrations, and production reliability. You will take ownership of critical technical escalations, investigate high-severity incidents, and drive effective resolutions that minimize disruption. Working closely with Engineering, Product, and Customer Success, you will help deliver dependable solutions and an exceptional customer experience. You will also contribute to continuous improvement by identifying recurring issues, enhancing support processes, and strengthening operational practices. This role is suited to an experienced, customer-oriented problem-solver who enjoys complex troubleshooting, knowledge sharing, and maintaining reliable production systems.

Accountabilities

You will take a leading role in resolving complex technical challenges, maintaining platform reliability, and improving production support practices. Your responsibilities will include:

• Serve as a subject matter expert on the platform, APIs, integrations, and customer environments.

• Troubleshoot complex production issues and API integration challenges involving authentication, connectivity, and configuration.

• Own critical technical escalations and lead investigations into Severity 1 (Sev1) incidents.

• Collaborate with Engineering, Product, and Customer Success teams to resolve issues and support successful deployments.

• Conduct root cause analyses, identify recurring problems, and recommend long-term corrective actions.

• Monitor production health and identify opportunities to improve tooling, automation, and support processes.

• Mentor other engineers and maintain technical documentation, runbooks, and troubleshooting guides.

• Participate in on-call rotations and provide after-hours support when required.

Requirements:

The ideal candidate combines extensive production support experience with strong technical troubleshooting capabilities and a customer-focused approach. You should bring:

• At least 7 years of experience in Production Support, Application Support, Technical Support Engineering, or a related field.

• Strong knowledge of RESTful APIs, API integrations, HTTP/HTTPS, authentication, and troubleshooting tools such as Postman or cURL.

• Experience working with cloud platforms such as AWS or GCP.

• Working knowledge of Linux, SQL, relational databases, and scripting.

• Experience investigating application logs, production incidents, and complex system behavior.

• Familiarity with monitoring, ticketing, and incident management tools.

• Demonstrated ability to independently troubleshoot complex technical issues and manage escalations.

• Strong analytical, problem-solving, communication, and documentation skills.

• A collaborative and customer-oriented mindset, with the ability to communicate effectively with both technical and non-technical stakeholders.

• Confidence handling high-pressure situations, alongside a proactive approach to accountability and continuous improvement.

• An interest in mentoring colleagues, sharing knowledge, and learning new technologies.

Additional experience that would be advantageous includes:

• Understanding of VoIP technologies and SIP.

• Knowledge of networking fundamentals, including TCP/IP, DNS, and TLS/SSL.

• Experience with monitoring, observability, or automation tools.

Benefits:

• Annual base salary ranging from $90,000 to $110,000 USD, depending on experience, skills, responsibilities, and business considerations.

• Equity opportunities available to all employees.

• Unlimited paid time off (PTO).

• Company-wide rest days and paid holidays.

• Comprehensive health and welfare plans, including an employer-paid employee-only coverage option.

• Employer contributions to a Health Savings Account (HSA).

• Vision and dental coverage for employees and their families.

• Employer-provided life and disability insurance.

• Paid parental leave with equal benefits for all parents.

• One year of diaper delivery for new parents.

• Identity protection through Norton LifeLock.

• Monthly phone and internet allowance.

• One-time home office allowance.

• Remote-first work environment.

• Annual professional development and learning stipend.

• Choice of Apple MacBook Pro.

• 401(k) retirement plan with a competitive company match.

• Wellness program, including an Employee Assistance Program (EAP) and 24/7 telemedicine access.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

More about this job

Skills

Customer experience
Process improvement
Troubleshooting
Troubleshoot
Documentation
Technical support
API development
Postman
AWS
Google Cloud
Linux
SQL
Problem solving
Communication skills
Coaching
SIP
DNS

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Work requirements

Jobs in the United States