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Remote jobs in the United States

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Added 3 mins ago
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Cybersecurity Platform Engineer
Netrio
Remote, United States
- $60,000 to $70,000 USD / year
Support API-based integrations and automation to improve operational efficiency.
Added 54 mins ago
Sr. Product Manager, L&I
Jobgether
Remote, United States
Experience building platform, API, connector, or integration products.
Added 54 mins ago
J
Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
- $135,000 to $160,000 USD / year
Design, develop, and execute automated API and service-level tests for .NET backend services, including contract testing and mocking downstream dependencies.
Added 54 mins ago
J
Director, Enterprise Architecture
Jobgether
Remote, United States
- $212,400 to $262,200 USD / year
…digital capabilities, while guiding modernization and technology integration. Working closely with product, operations, and customer experience teams, you will translate business priorities…
Added 1 hour ago
J
Senior Production Support Engineer
Jobgether
Remote, United States
- $90,000 to $110,000 USD / year
Troubleshoot complex production issues and API integration challenges involving authentication, connectivity, and configuration.
Added 1 hour ago
J
Middleware Engineer – Software AG Stack
Jobgether
Remote, United States
- $48 to $52 USD / hour
Administer, maintain, and support the Software AG webMethods Product Suite (version 10.x or higher), including Integration Server, Universal Messaging, My webMethods Server (MWS), and API…
Added 1 hour ago
J
Backend Software Engineer (Node.js) | LabArchives
Jobgether
Remote, United States
- $103,000 to $140,000 USD / year
Apply best practices in database development, API design, and software engineering.
Added 1 hour ago
AI Engineer
Awesome Motive
Remote, United States
You're comfortable owning the full stack of an AI project, from data exploration and model selection to the API, the interface, and deployment, and making sure it actually works in…
Added 1 hour ago
J
Senior Software Engineer, Secret Scanning
Jobgether
Remote, United States
- $127,800 to $339,000 USD / year
Familiarity with API development, system integration, and modern software development practices.
Added 1 hour ago
J
Senior Product Management Specialist - Commercial Modifications (Virtual)
Jobgether
Remote, United States
- $129,200 to $187,450 USD / year
Build, maintain, and optimize API-driven data pipelines and ETL (Extract, Transform, Load) processes to facilitate reliable data integration.
Added 2 hours ago
Sr. Director of Product Engineering
EDETEK
Remote, United States
…software products supporting eClinical, Clinical Informatics, data integration, review, analytics, and biometrics…
Added 2 hours ago
AI Engineer
Awesome Motive
Remote, United States
You're comfortable owning the full stack of an AI project, from data exploration and model selection to the API, the interface, and deployment, and making sure it actually works in…
Added 2 hours ago
Geospatial and Digital Innovation Development Leader
Jobgether
Remote, United States
Collaborate with multidisciplinary teams to assess existing workflows, identify opportunities for automation and spatial data integration, and prioritize technology development initiatives.
Added 2 hours ago
Director - Software Engineering
Jobgether
Remote, United States
Oversee the integration of application, data, API, and analytics architectures in partnership with Data Engineering and Analytics teams.
Added 3 hours ago
API Analyst - SARA Plus
DSI
Remote, United States
The ideal candidate has strong analytical skills, understands RESTful API’s and web services, and enjoys solving technical integration, challenges while improving the overall customer and…
Added 4 hours ago
Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
Opportunity to strengthen expertise in API testing, UI automation, and continuous integration practices.
Added 4 hours ago
Principal Product Manager
DomainTools
Remote, United States
…products that drive our threat intelligence solutions, with API-first delivery and integration into UI, AI and third-party experiences and workflows. This is a strategic role for the…
Added 4 hours ago
J
Senior QA/SDET
Jobgether
Remote, United States
- $180,000 to $210,000 USD / year
Define and own the platform-wide test strategy, combining unit, integration, API, end-to-end, and exploratory testing.
Added 4 hours ago
Lead Solutions Architect - ServiceNow & API Integration (Secret)
Jobgether
Remote, United States
…partner is looking for a Lead Solutions Architect - ServiceNow & API Integration (Secret) based in the United…
Added 8 hours ago
Senior Developer - Full Stack
Cydcor
Remote, United States
○ Integration / middleware platforms (MuleSoft, or similar iPaaS / API integration experience)
Added 8 hours ago
ServiceNow Engineer Principal
SAIC
Remote, United States
SAIC is looking for an experienced ServiceNow Developer with specialized focus on Discovery and Integrations, to join our team supporting the Department of Transportation (DOT).
Added 9 hours ago
AI Chat R&D Trainee - Full-Stack Engineer (Go Backend) - Bilingual Mandarin
CWILL
Remote, United States
Work on API integration between frontend and backend, data processing, business logic and UI improvements
Added 9 hours ago
AI SEO R&D Trainee - Full-Stack Engineer (Go Backend) - Bilingual Mandarin
CWILL
Remote, United States
Work on API integration between frontend and backend, data processing, business logic and UI improvements
Added 9 hours ago
Pop-Up & Email Marketing R&D Trainee - Full-Stack Engineer - Bilingual Mandarin
CWILL
Remote, United States
…gradually take on the full cycle: frontend, backend, database, API integration, testing and…
Added 10 hours ago
C
ServiceNow Architect
Credence
Remote, United States
- $170,000 to $200,000 USD / year
Familiarity with systems integration utilizing web services and other web-based technologies.

Jobgether

Senior Production Support Engineer

Remote, United States

$90,000 to $110,000 USD / year

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Job details

Pay: $90,000 to $110,000 USD / year
Experience: At least 7 years of experience in Production Support, Application Support, Technical Support Engineering, or a related field.
Posting language: English
Posted: Nov 9, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Production Support Engineer based in the United States.

This is an opportunity to join a remote-first technology environment focused on strengthening digital identity verification and protecting critical customer interactions. As a Senior Production Support Engineer, you will serve as a technical expert across a complex platform, with a particular emphasis on APIs, integrations, and production reliability. You will take ownership of critical technical escalations, investigate high-severity incidents, and drive effective resolutions that minimize disruption. Working closely with Engineering, Product, and Customer Success, you will help deliver dependable solutions and an exceptional customer experience. You will also contribute to continuous improvement by identifying recurring issues, enhancing support processes, and strengthening operational practices. This role is suited to an experienced, customer-oriented problem-solver who enjoys complex troubleshooting, knowledge sharing, and maintaining reliable production systems.

Accountabilities

You will take a leading role in resolving complex technical challenges, maintaining platform reliability, and improving production support practices. Your responsibilities will include:

• Serve as a subject matter expert on the platform, APIs, integrations, and customer environments.

• Troubleshoot complex production issues and API integration challenges involving authentication, connectivity, and configuration.

• Own critical technical escalations and lead investigations into Severity 1 (Sev1) incidents.

• Collaborate with Engineering, Product, and Customer Success teams to resolve issues and support successful deployments.

• Conduct root cause analyses, identify recurring problems, and recommend long-term corrective actions.

• Monitor production health and identify opportunities to improve tooling, automation, and support processes.

• Mentor other engineers and maintain technical documentation, runbooks, and troubleshooting guides.

• Participate in on-call rotations and provide after-hours support when required.

Requirements:

The ideal candidate combines extensive production support experience with strong technical troubleshooting capabilities and a customer-focused approach. You should bring:

• At least 7 years of experience in Production Support, Application Support, Technical Support Engineering, or a related field.

• Strong knowledge of RESTful APIs, API integrations, HTTP/HTTPS, authentication, and troubleshooting tools such as Postman or cURL.

• Experience working with cloud platforms such as AWS or GCP.

• Working knowledge of Linux, SQL, relational databases, and scripting.

• Experience investigating application logs, production incidents, and complex system behavior.

• Familiarity with monitoring, ticketing, and incident management tools.

• Demonstrated ability to independently troubleshoot complex technical issues and manage escalations.

• Strong analytical, problem-solving, communication, and documentation skills.

• A collaborative and customer-oriented mindset, with the ability to communicate effectively with both technical and non-technical stakeholders.

• Confidence handling high-pressure situations, alongside a proactive approach to accountability and continuous improvement.

• An interest in mentoring colleagues, sharing knowledge, and learning new technologies.

Additional experience that would be advantageous includes:

• Understanding of VoIP technologies and SIP.

• Knowledge of networking fundamentals, including TCP/IP, DNS, and TLS/SSL.

• Experience with monitoring, observability, or automation tools.

Benefits:

• Annual base salary ranging from $90,000 to $110,000 USD, depending on experience, skills, responsibilities, and business considerations.

• Equity opportunities available to all employees.

• Unlimited paid time off (PTO).

• Company-wide rest days and paid holidays.

• Comprehensive health and welfare plans, including an employer-paid employee-only coverage option.

• Employer contributions to a Health Savings Account (HSA).

• Vision and dental coverage for employees and their families.

• Employer-provided life and disability insurance.

• Paid parental leave with equal benefits for all parents.

• One year of diaper delivery for new parents.

• Identity protection through Norton LifeLock.

• Monthly phone and internet allowance.

• One-time home office allowance.

• Remote-first work environment.

• Annual professional development and learning stipend.

• Choice of Apple MacBook Pro.

• 401(k) retirement plan with a competitive company match.

• Wellness program, including an Employee Assistance Program (EAP) and 24/7 telemedicine access.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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