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Added 2 mins ago
AS
Non-Retail Certified Pharmacy Technician
Amber Specialty Pharmacy
Omaha, NE
- $21 to $24 USD / hour
Job Title: Specialty Pharmacy Dedicated Program Manager
Added 2 mins ago
Deputy Commissioner DRS - #ARS00171
Dept for Aging & Rehab Svcs
Henrico, VA
The Commonwealth is seeking a visionary, strategic, and collaborative executive to serve as the Deputy of the Division of Rehabilitative Services (DRS). This executive leadership position…
Added 3 mins ago
Retail Multi-Unit Manager
Dufry Careers
Orlando, FL
Referral program – refer a friend and earn a bonus
Added 3 mins ago
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, United States
This is a senior, client-facing delivery role, leading client integrations, conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding,…
Added 3 mins ago
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, United States
This is a senior, client-facing delivery role, leading client integrations, conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding,…
Added 3 mins ago
Senior Program Lead, Client Integration
G MASS
Remote, United States
…the firm's most complex client integrations, conversions and strategic programs. The Program Lead will own large, multi-workstream onboardings for alternative investment managers end to…
Added 3 mins ago
Senior Program Lead, Client Integration
G MASS
Remote, United States
…the firm's most complex client integrations, conversions and strategic programs. The Program Lead will own large, multi-workstream onboardings for alternative investment managers end to…
Added 4 mins ago
Donor Relations and Communication Specialist
HealthPartners
Saint Paul, MN
…assesses a comprehensive donor relations plan to support the strategic growth of the HealthPartners Foundations and programs. The scope of work includes promoting a culture of gratitude…
Added 4 mins ago
Program Manager (Offutt AFB)
Systems Planning and Analysis
Offutt Air Force Base, NE
The Strategic Division (SD) supports high-reliability organizations including Navy Strategic Systems Programs (SSP), US Strategic Command (USSTRATCOM), Air Force Nuclear Weapons Center, and…
Added 6 mins ago
TO Interim HR Manager
Saginaw Chippewa Indian Tribe
Mt Pleasant, MI
Under the supervision of the Sr. Human Resources Manager, plan, organize, and manage team member relations, performance assessment and management, professional development, and overall…
Added 7 mins ago
Program Manager, Transmission Business Development (hybrid schedule)
Eversource Energy Service Company
Hartford, CT · Westwood, MA · Hooksett, NH
Reporting to the Director of Strategic Transmission Initiatives, the Program Manager, Transmission Business Development will be a key member of the Eversource’s transmission team, assisting…
Added 8 mins ago
Clayton Homes Home Consultant - Elko, NV
CMH Homes Inc.
Elko, NV
Merchandising – assist manager by helping select inventory, decorate models and maintain appearance of the homes
Added 8 mins ago
Program Manager II, Brand Registry
Amazon.com Services LLC
Seattle, WA
We're looking for a Program Manager who thrives in ambiguity and can independently own the strategy and delivery of high-impact, cross-functional programs. You'll establish entirely new…
Added 8 mins ago
Sr. Systems Application Engineer, Amazon Robotics
Amazon.com Services LLC
North Reading, MA · Westborough, MA
…work side by side with our Senior Technical Lead and Product Manager, forming the core trio that drives our product from concept to…
Added 8 mins ago
PUBLIC HEALTH SERVICES MANAGER E-SES - 64028435
State of Florida
TALLAHASSEE, FL
Provide overall leadership and strategic direction for the Communicable Disease Division, ensuring coordinated, effective operations across four supervised program areas: Disease…
Added 8 mins ago
Manager, IT Audits
Liberty Utilities
Commerce, OK
Added 9 mins ago
Registered Nurse Manager
Veterans Affairs, Veterans Health Administration
Norman, OK
Added 9 mins ago
Sr Manager, Business Information Security Officer
DXC Technology
Tulsa, OK
DXC Technology is expanding its global cybersecurity program to further strengthen cyber governance, risk management, regulatory compliance, and operational resilience across its business…
Added 9 mins ago
Senior Manager - Cybersecurity Compliance
CVS Health
Oklahoma City, OK
The Senior Manager of Cybersecurity Compliance will lead and execute strategic initiatives related to Regulatory Compliance for CVS Health’s Enterprise Information Security team, guiding…
Added 9 mins ago
Production Network Manager, Backbone Engineering
Meta
Oklahoma City, OK
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 9 mins ago
Project Manager - Medicaid
Highmark Health
Oklahoma City, OK
The Project Manager is responsible for driving organization-wide project execution, audit readiness, and strategic compliance initiatives for complex health plan accreditation and…
Added 9 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Oklahoma City, OK
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 9 mins ago
Technical Lead, Analytics
Navitus Health Solutions, LLC
Remote, United States
…operations within the Analytics & Data. The Technical Lead will have strategic oversight of BI and data tools throughout the department. This role will additionally supervise changes and…
Added 10 mins ago
Regional Operations Facilities Manager
Goodwill Brand
Asheville, NC
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork;…
Added 14 mins ago
Field Sales Representative
The Pittsburgh Paints Company
King Of Prussia, PA
…the King of Prussia, PA territory and report to the Regional…

Jobgether

Senior Manager, Customer Retention

Remote, United States

$150,000 to $175,000 USD / year

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Job details

Pay: $150,000 to $175,000 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Retention based in the United States.

The Senior Manager, Customer Retention will lead strategies that strengthen customer loyalty, improve renewal performance, and maximize lifetime value across a subscription-based membership portfolio. This senior leadership role combines strategic ownership of customer relationship management (CRM), lifecycle communications, segmentation, and retention analytics. You will oversee multi-channel campaigns and use customer behavior insights to reduce churn and increase recurring revenue. Working closely with senior leadership and teams across Product, Contact Center, and Business Insights, you will turn performance data and customer feedback into measurable improvements. You will also manage a team of retention marketers in a results-driven, collaborative environment. This remote opportunity offers the chance to shape customer experience and influence a key driver of business growth.

Accountabilities

• Own the overall customer retention strategy and revenue targets, with a focus on voluntary membership renewals and performance across web and call center channels.

• Lead CRM platform strategy, including customer segmentation, personalization, automation, and lifecycle communication planning.

• Use differences in customer behavior, lifecycle stages, and audience cohorts to refine segmentation strategies and improve campaign effectiveness.

• Direct the roadmap for CRM platform enhancements that strengthen engagement, personalization, and renewal performance.

• Analyze retention risk frameworks, customer health scores, cohort trends, and renewal performance data to develop actionable recommendations for leadership.

• Build and maintain forward-looking renewal revenue forecasts by channel, identifying performance gaps and implementing strategies to address them.

• Manage multi-channel retention campaigns across the full customer lifecycle, from onboarding and engagement through renewal and win-back initiatives.

• Analyze voice-of-customer feedback and collaborate with Product teams to improve member portal experiences and renewal journeys.

• Partner with Contact Center teams to enhance agent-facing retention scripts, renewal processes, and customer handling practices.

• Manage and develop a team of retention marketers, setting priorities and supporting strong execution against retention objectives.

Requirements:

• At least 10 years of marketing experience, including 5 or more years in customer retention or subscription marketing leadership.

• At least 5 years of people management experience, regardless of team size.

• Experience in direct-to-consumer (DTC) or business-to-consumer (B2C) environments.

• Bachelor's degree or equivalent qualification in a relevant discipline.

• Demonstrated, measurable success improving key retention metrics and/or customer lifetime value at scale.

• Strong analytical capabilities, with experience translating cohort analysis, customer segmentation, and health-scoring data into prioritized retention strategies.

• Solid knowledge of CRM platforms such as HubSpot or Salesforce, including segmentation, automation, and personalization capabilities.

• Strong communication, analytical, and organizational skills.

• Excellent presentation and public-speaking abilities, with confidence communicating recommendations to senior management and key stakeholders.

• Strong independent judgment, decision-making, analytical thinking, and problem-solving skills.

• Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.

• Additional assets: Fluency in subscription business models and mechanics, as well as a master's degree or equivalent qualification.

• Must be authorized to work in the United States without current or future employer-based visa sponsorship.

Benefits:

• Base salary: $150,000–$175,000 per year, depending on experience, skills, location, labor market conditions, and internal equity.

• Performance incentives: Eligibility for a target annual bonus, in addition to the stated base salary range.

• Work arrangement: Remote position within the United States, with up to 10% travel as needed.

• Healthcare coverage: Medical, dental, and vision insurance.

• Retirement savings: 401(k) plan with company matching.

• Paid time off: Paid time off and other applicable leave benefits.

• Family support: Paid parental leave.

• Health and well-being: Short-term disability coverage, work-life assistance resources, and access to wellness programs.

• Flexible spending options: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Professional development: Education benefits and access to a worldwide scholarship program.

• Additional opportunities: Volunteer programs and other employee resources.

• Benefits may vary depending on location and employment status.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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