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AA
Manufacturing Engineer
ASSA ABLOY
Berlin, CT
- $85,000 to $105,000 USD / year
Basic computer proficiency in Microsoft Office applications
Added just now
GC
ECSEC - Special Education Preschool Teacher - 119294
Goshen Community Schools
1216 S Indiana Ave. Goshen, IN
- $50,500 to $80,815 USD / year
THE CLOSING DATE FOR RECEIVING APPLICATIONS IS: Until Filled
Added just now
MC
Accounting Instructor, Adjunct
Mitchell Community College
Statesville, NC
- $36.93 to $39.45 USD / hour
Proficiency in Microsoft Office Word and Excel, relevant computer applications, and Internet platforms.
Added just now
BV
Process Management Lead
Bright Vision Technologies
Remote, United States
- $55 to $60 USD / hour
…opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual…
Added just now
ZG
HR Generalist
ZF Group
Marshall, IL
- $65,000 to $85,000 USD / year
Creates/prepares reports and analysis using appropriate HRIS and/or Microsoft applications.
Added just now
BV
Agentic AI Architect
Bright Vision Technologies
Remote, United States
- $155,000 to $210,000 USD / year
Ensure data quality, accessibility, security, governance, and reliability for AI applications.
Added just now
Lead Risk Management Analyst - Market Risk
Lincoln Financial
Radnor, PA
Applications for this position will be accepted through January 20th, 2027 subject to earlier closure due to applicant volume.
Added 1 min ago
Customer Support Billing Specialist l
EquipmentShare
Columbia, MO
Added 1 min ago
AS
Non-Retail Certified Pharmacy Technician
Amber Specialty Pharmacy
Omaha, NE
- $21 to $24 USD / hour
Added 1 min ago
AS
Non-Retail Certified Pharmacy Technician
Amber Specialty Pharmacy
Omaha, NE
- $21 to $24 USD / hour
Added 1 min ago
HL
RN TEMP- 4 North Night Shift
H. Lee Moffitt Cancer Center and Research Institute Hospital, Inc.
United States
- $65 USD / hour
Added 1 min ago
RN Ambulatory -Neuro Clinic
H. Lee Moffitt Cancer Center and Research Institute Hospital, Inc.
United States
Added 1 min ago
Coordinator – Reintegration Restorative Justice
Northeast Kingdom Community Action (NEKCA)
Newport, VT
Must have knowledge of basic computer skills and record keeping, including spreadsheet applications
Added 2 mins ago
Claims Representative - San Juan, PR
UnitedHealth Group
United States
Ability to work multiple functions and applications in a day as needed
Added 2 mins ago
UG
Director - AI/ML Engineering - Enterprise Digital Experience - Remote
UnitedHealth Group
Eden Prairie, MN
- $176,700 to $302,900 USD / year
…organization responsible for delivering large language model (LLM) applications, retrieval-augmented generation (RAG) solutions, AI agents, classification models, summarization…
Added 2 mins ago
SO
Certification/Licensure Examiner 1
State of Ohio
Columbus, OH
- $22.59 to $26.54 USD / hour
Added 2 mins ago
Unemployment Insurance Specialist (Contribution)
State of Ohio
United States
…OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this…
Added 2 mins ago
General Activities Therapist 2 - Heartland Behavioral Healthcare
State of Ohio
Massillon, OH
…posting website (careers.ohio.gov). We no longer accept paper applications. When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum…
Added 2 mins ago
SO
Electrician 2 (PN 20073376)
State of Ohio
Columbus, OH
- $23.56 USD / hour
Added 2 mins ago
Occupational Therapist - 25% Recruitment Supplement (PN 20079199)
State of Ohio
Columbus, OH
Accepting applications for an Occupational Therapist at Columbus Developmental Center
Added 2 mins ago
SO
Laboratory Scientist 2 - Whole Genome Sequencing (PN20013873)
State of Ohio
Reynoldsburg, OH
- $28.76 to $30.1 USD / hour
We only accept applications submitted online through this portal (careers.ohio.gov). To be evaluated for the role, your application must clearly indicate how you meet the minimum…
Added 2 mins ago
WC Claims Specialists (20069627)
State of Ohio
Toledo, OH
rights before non-bargaining unit members. All other applications will only be
Added 2 mins ago
II
Front End Planner
ITT Inc. - English US
Seneca Falls, NY
- $55,200 to $82,200 USD / year
…absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and…
Added 2 mins ago
Deputy Commissioner DRS - #ARS00171
Dept for Aging & Rehab Svcs
Henrico, VA
Added 2 mins ago
Supply Technician II - YRTC-K
State of Nebraska
Kearney, NE
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Jobgether

Senior Manager, Customer Retention

Remote, United States

$150,000 to $175,000 USD / year

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Job details

Pay: $150,000 to $175,000 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Retention based in the United States.

The Senior Manager, Customer Retention will lead strategies that strengthen customer loyalty, improve renewal performance, and maximize lifetime value across a subscription-based membership portfolio. This senior leadership role combines strategic ownership of customer relationship management (CRM), lifecycle communications, segmentation, and retention analytics. You will oversee multi-channel campaigns and use customer behavior insights to reduce churn and increase recurring revenue. Working closely with senior leadership and teams across Product, Contact Center, and Business Insights, you will turn performance data and customer feedback into measurable improvements. You will also manage a team of retention marketers in a results-driven, collaborative environment. This remote opportunity offers the chance to shape customer experience and influence a key driver of business growth.

Accountabilities

• Own the overall customer retention strategy and revenue targets, with a focus on voluntary membership renewals and performance across web and call center channels.

• Lead CRM platform strategy, including customer segmentation, personalization, automation, and lifecycle communication planning.

• Use differences in customer behavior, lifecycle stages, and audience cohorts to refine segmentation strategies and improve campaign effectiveness.

• Direct the roadmap for CRM platform enhancements that strengthen engagement, personalization, and renewal performance.

• Analyze retention risk frameworks, customer health scores, cohort trends, and renewal performance data to develop actionable recommendations for leadership.

• Build and maintain forward-looking renewal revenue forecasts by channel, identifying performance gaps and implementing strategies to address them.

• Manage multi-channel retention campaigns across the full customer lifecycle, from onboarding and engagement through renewal and win-back initiatives.

• Analyze voice-of-customer feedback and collaborate with Product teams to improve member portal experiences and renewal journeys.

• Partner with Contact Center teams to enhance agent-facing retention scripts, renewal processes, and customer handling practices.

• Manage and develop a team of retention marketers, setting priorities and supporting strong execution against retention objectives.

Requirements:

• At least 10 years of marketing experience, including 5 or more years in customer retention or subscription marketing leadership.

• At least 5 years of people management experience, regardless of team size.

• Experience in direct-to-consumer (DTC) or business-to-consumer (B2C) environments.

• Bachelor's degree or equivalent qualification in a relevant discipline.

• Demonstrated, measurable success improving key retention metrics and/or customer lifetime value at scale.

• Strong analytical capabilities, with experience translating cohort analysis, customer segmentation, and health-scoring data into prioritized retention strategies.

• Solid knowledge of CRM platforms such as HubSpot or Salesforce, including segmentation, automation, and personalization capabilities.

• Strong communication, analytical, and organizational skills.

• Excellent presentation and public-speaking abilities, with confidence communicating recommendations to senior management and key stakeholders.

• Strong independent judgment, decision-making, analytical thinking, and problem-solving skills.

• Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.

• Additional assets: Fluency in subscription business models and mechanics, as well as a master's degree or equivalent qualification.

• Must be authorized to work in the United States without current or future employer-based visa sponsorship.

Benefits:

• Base salary: $150,000–$175,000 per year, depending on experience, skills, location, labor market conditions, and internal equity.

• Performance incentives: Eligibility for a target annual bonus, in addition to the stated base salary range.

• Work arrangement: Remote position within the United States, with up to 10% travel as needed.

• Healthcare coverage: Medical, dental, and vision insurance.

• Retirement savings: 401(k) plan with company matching.

• Paid time off: Paid time off and other applicable leave benefits.

• Family support: Paid parental leave.

• Health and well-being: Short-term disability coverage, work-life assistance resources, and access to wellness programs.

• Flexible spending options: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Professional development: Education benefits and access to a worldwide scholarship program.

• Additional opportunities: Volunteer programs and other employee resources.

• Benefits may vary depending on location and employment status.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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