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CP
Retail Merchandising Field Specialist
Channel Partners
Palm Springs, CA
- $18 to $20 USD / hour
Successfully complete your assignments as assigned by your manager
Added just now
CP
Retail Merchandising Field Specialist
Channel Partners
Salt Lake City, UT
- $18 to $20 USD / hour
Successfully complete your assignments as assigned by your manager
Added just now
CP
Retail Merchandising Field Specialist
Channel Partners
Salt Lake City, UT
- $18 to $20 USD / hour
Successfully complete your assignments as assigned by your manager
Added 2 mins ago
UG
Associate Director Underwriting - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
…inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a…
Added 2 mins ago
Deputy Commissioner DRS - #ARS00171
Dept for Aging & Rehab Svcs
Henrico, VA
Foster collaboration with workforce development boards, educational institutions, employers, community partners, and consumer advocacy organizations.
Added 3 mins ago
Senior Technical Program Manager, Special Projects
gFiber
Denver, CO · Lakewood, CO
As our Special Projects Manager, Technical Operations, you will support engineering, deployment, operations, last mile and maintenance of a fiber optic network for residential and business…
Added 3 mins ago
Post-Doc Research Associate - Center for Energy, Transportation, and Environmental Policy - UTK
University of Tennessee
Knoxville, TN
Contribute to modeling and decision-support tool development
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Regional Career, Vocational, and Employability Services, Northeast Region
MassCareers
MA
…families, and communities in strategies that support positive youth development with a focus on fair and equitable…
Added 4 mins ago
Manager, Deployment Planning
Royal Caribbean Cruises Ltd
Miami, FL
…competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the…
Added 5 mins ago
MF
Licensed Practical Nurse (LPN) Sub-Acute Rehab, Full-time/Part-time, Nights
Mary Free Bed Rehabilitation Hospital
Grand Rapids, MI
- Full-time
- Part-time
…concern through courageous conversation and notifies department manager of any interactions requiring…
Added 5 mins ago
Retail - Supervisor
SSA Group
New Orleans, LA
Reports to: Assistant Retail Operations Manager and Retail Operations Manager
Added 5 mins ago
L&
Kitchen Manager
Lunds & Byerlys
Apple Valley, MN
- $24.5 to $29.13 USD / hour
Lunds & Byerlys Apple Valley is currently hiring for a vibrant and outgoing full-time Kitchen Manager to create a sensational shopping experience for our customers! This position works a…
Added 6 mins ago
High Velocity Sales Account Manager
Aspentech Corporation
Bedford, MA
…pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across…
Added 6 mins ago
Associate Director QA, GMP External Oper
Vertex Pharmaceuticals Incorporated
Boston, MA
…external manufacturing operations across CDMOs, from process development and technology transfer through manufacturing readiness, ramp-up, and routine clinical and commercial execution. The…
Added 6 mins ago
TH
Associate Manager, Tax
The Hershey Company
Hershey, PA
- $84,720 to $105,900 USD / year
As an Associate Manager, Tax, you will join a highly visible team supporting Hershey’s U.S. domestic business. You will gain broad exposure to federal income tax compliance, accounting for…
Added 6 mins ago
TH
Associate Manager, Tax
The Hershey Company
Hershey, PA
- $84,720 to $105,900 USD / year
…support, and strategic tax projects. Reporting to a Sr. Tax Manager or Tax Manager, you will own recurring processes, conduct first-level reviews, and partner across Finance, Legal,…
Added 7 mins ago
Front of House Manager
Topgolf Payroll Services
United States
We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the…
Added 7 mins ago
Senior Technical Program Manager, Annapurna Labs Silicon Operations
Annapurna Labs (U.S.) Inc.
Austin, TX
We are looking for a Senior Technical Program Manager to own end-to-end execution for complex silicon products from development through qualification, production ramp, and high-volume…
Added 8 mins ago
PUBLIC HEALTH SERVICES MANAGER E-SES - 64028435
State of Florida
TALLAHASSEE, FL
Working Title: PUBLIC HEALTH SERVICES MANAGER E-SES - 64028435
Added 8 mins ago
Retail Sales Manager – Custom Framing
Michaels
OKC, OK
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure…
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Manager, IT Audits
Liberty Utilities
Commerce, OK
Develop and maintain the annual risk-based IT audit plan, including assessments of IT general controls, application controls, cybersecurity, cloud services, third-party vendors, and OT/ICS…
Added 8 mins ago
Hospice Social Worker (BSW/SWA)
Elara Caring
Enid, OK
Participates in implementation and development of the Plan of Care to ensure quality and continuity of care and proper discharge planning.
Added 8 mins ago
MS
Clinical Nurse-Mount Sinai Hospital- Full Time- Nights- Neuro ICU
Mount Sinai Health Systems
New York, NY
- Full-time
…practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing…
Added 8 mins ago
MS
Clinical Nurse-Mount Sinai Hospital- Full Time- Nights- Neuro ICU
Mount Sinai Health Systems
New York, NY
- Full-time
…practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing…
Added 8 mins ago
MS
Clinical Nurse- Mount Sinai Hospital- Full Time Days - 8 West Neuroscience
Mount Sinai Health Systems
New York, NY
- Full-time
…practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing…

Jobgether

Senior Manager, Customer Retention

Remote, United States

$150,000 to $175,000 USD / year

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Job details

Pay: $150,000 to $175,000 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Retention based in the United States.

The Senior Manager, Customer Retention will lead strategies that strengthen customer loyalty, improve renewal performance, and maximize lifetime value across a subscription-based membership portfolio. This senior leadership role combines strategic ownership of customer relationship management (CRM), lifecycle communications, segmentation, and retention analytics. You will oversee multi-channel campaigns and use customer behavior insights to reduce churn and increase recurring revenue. Working closely with senior leadership and teams across Product, Contact Center, and Business Insights, you will turn performance data and customer feedback into measurable improvements. You will also manage a team of retention marketers in a results-driven, collaborative environment. This remote opportunity offers the chance to shape customer experience and influence a key driver of business growth.

Accountabilities

• Own the overall customer retention strategy and revenue targets, with a focus on voluntary membership renewals and performance across web and call center channels.

• Lead CRM platform strategy, including customer segmentation, personalization, automation, and lifecycle communication planning.

• Use differences in customer behavior, lifecycle stages, and audience cohorts to refine segmentation strategies and improve campaign effectiveness.

• Direct the roadmap for CRM platform enhancements that strengthen engagement, personalization, and renewal performance.

• Analyze retention risk frameworks, customer health scores, cohort trends, and renewal performance data to develop actionable recommendations for leadership.

• Build and maintain forward-looking renewal revenue forecasts by channel, identifying performance gaps and implementing strategies to address them.

• Manage multi-channel retention campaigns across the full customer lifecycle, from onboarding and engagement through renewal and win-back initiatives.

• Analyze voice-of-customer feedback and collaborate with Product teams to improve member portal experiences and renewal journeys.

• Partner with Contact Center teams to enhance agent-facing retention scripts, renewal processes, and customer handling practices.

• Manage and develop a team of retention marketers, setting priorities and supporting strong execution against retention objectives.

Requirements:

• At least 10 years of marketing experience, including 5 or more years in customer retention or subscription marketing leadership.

• At least 5 years of people management experience, regardless of team size.

• Experience in direct-to-consumer (DTC) or business-to-consumer (B2C) environments.

• Bachelor's degree or equivalent qualification in a relevant discipline.

• Demonstrated, measurable success improving key retention metrics and/or customer lifetime value at scale.

• Strong analytical capabilities, with experience translating cohort analysis, customer segmentation, and health-scoring data into prioritized retention strategies.

• Solid knowledge of CRM platforms such as HubSpot or Salesforce, including segmentation, automation, and personalization capabilities.

• Strong communication, analytical, and organizational skills.

• Excellent presentation and public-speaking abilities, with confidence communicating recommendations to senior management and key stakeholders.

• Strong independent judgment, decision-making, analytical thinking, and problem-solving skills.

• Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.

• Additional assets: Fluency in subscription business models and mechanics, as well as a master's degree or equivalent qualification.

• Must be authorized to work in the United States without current or future employer-based visa sponsorship.

Benefits:

• Base salary: $150,000–$175,000 per year, depending on experience, skills, location, labor market conditions, and internal equity.

• Performance incentives: Eligibility for a target annual bonus, in addition to the stated base salary range.

• Work arrangement: Remote position within the United States, with up to 10% travel as needed.

• Healthcare coverage: Medical, dental, and vision insurance.

• Retirement savings: 401(k) plan with company matching.

• Paid time off: Paid time off and other applicable leave benefits.

• Family support: Paid parental leave.

• Health and well-being: Short-term disability coverage, work-life assistance resources, and access to wellness programs.

• Flexible spending options: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Professional development: Education benefits and access to a worldwide scholarship program.

• Additional opportunities: Volunteer programs and other employee resources.

• Benefits may vary depending on location and employment status.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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