Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
Senior Manager DevSecOps
SAS
Cary HQ, NC
…secure, reliable software at scale through modern tooling, automation, security architecture, vulnerability management, and offensive security practices. Working across engineering,…
Added 15 mins ago
H
Senior Product Management Lead
Honeywell
Costa Mesa, CA
- $192,000 to $289,000 USD / year
Technical and commercial knowledge related to software product development and introduction processes, call center operations and/or physical security industry.
Added 17 mins ago
CC
IN-HOUSE ONLY: Accounting Coordinator
Coast Community College District
Costa Mesa, CA
- $6,773.58 to $9,132.2 USD / month
…degrees, transfers, certificates, foundational skills, workforce development, and lifelong learning. The College promotes student development, learning, and equitable outcomes by fostering…
Added 20 mins ago
Senior Research Engineer
University of Georgia Staff
GA
The SER-CAT beamline engineer will be required to work as part of the operations development team with the SER-CAT operation manager and controls scientists. The applicant will work…
Added 25 mins ago
Senior Manager, Integrated Marketing
NielsenIQ
Remote, United States
You’ll guide delivery through shared campaign management, content and creative, marketing operations, paid media, events, and Product Marketing resources.
Added 31 mins ago
T
Revenue Operations Manager
ThirdChannel
United States
- $80,000 to $100,000 USD / year
ThirdChannel is hiring a Revenue Operations Manager to build and run the commercial engine behind our sales team. You will own the quality of our company and contact data, design and…
Added 32 mins ago
Senior Specialist, Manufacturing NPI & Clinical Readiness
Bristol Myers Squibb
Bothell, WA
…ownership of manufacturing documentation, MES recipe readiness and automation, change control impact assessment, clinical run coordination, risk assessments, and operator…
Added 32 mins ago
Principal Product Mgr, Relay Trust
Amazon
Bellevue, WA
…customer satisfaction? Amazon is seeking a Principal Product Manager who is passionate about protecting customers and can thrive as an individual contributor influencing a diverse, global…
Added 32 mins ago
Manufacturing Manager, Amazon Manufacturing Services
Amazon
Seattle, WA
AMS seeks a second shift Subtractive Manufacturing Manager to lead our CNC machining, welding, sheet metal fabrication, powder coating, and assembly operations within our world-class…
Added 32 mins ago
Software Development Manager, Agentic WorkSpaces Applications, Amazon Agentic WorkSpaces
Amazon
Seattle, WA
## The role The Amazon Agentic WorkSpaces organization is seeking a Software Development Manager to lead the engineering team behind Amazon WorkSpaces Advisor our AI-powered troubleshooting…
Added 32 mins ago
Senior Software Development Manager, Traffic Engineering
Amazon
Seattle, WA
As a Senior Manager, you will own SDO's service oriented connectivity architecture, builder experience and regional expansion at Amazon. Our team builds and operates innovative hosted…
Added 33 mins ago
Sr. SAP Configuration Analyst
Boston Beer
Boston, MA
Serve as the primary point of contact for warehouse operations, distribution, inventory, shipping, receiving, and logistics execution requirements.
Added 47 mins ago
ServiceNow Senior Scrum Master
Leidos
Scott Air Force Base, IL
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
Added 1 hour ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Seattle, WA
- $60,228 to $78,298 USD / year
…centralized and varied administrative support services and office automation expertise for veterans and other health care personnel within…
Added 1 hour ago
VH
Pharmacy Technician (Outpatient)
Veterans Health Administration
Hines, IL
- $61,592 to $80,007 USD / year
The Pharmacy Technician (Outpatient) provides support to all pharmacy operations in a variety of settings. This includes patient care activities in the main outpatient dispensing pharmacy,…
Added 1 hour ago
VH
Pharmacy Technician (Outpatient)
Veterans Health Administration
Hines, IL
- $61,592 to $80,007 USD / year
The Pharmacy Technician (Outpatient) provides support to all pharmacy operations in a variety of settings. This includes patient care activities in the main outpatient dispensing pharmacy,…
Added 1 hour ago
VH
Pharmacy Technician (Outpatient-Controlled Substances)
Veterans Health Administration
Hines, IL
- $68,156 to $88,599 USD / year
…compliance with Drug Enforcement Agency (DEA) regulations, managing automation, managing workflow and training and orienting staff in the specialized…
Added 1 hour ago
VH
Pharmacy Technician (Outpatient-Controlled Substances)
Veterans Health Administration
Hines, IL
- $68,156 to $88,599 USD / year
…compliance with Drug Enforcement Agency (DEA) regulations, managing automation, managing workflow and training and orienting staff in the specialized…
Added 1 hour ago
VH
Pharmacy Technician (Inpatient/Outpatient)
Veterans Health Administration
Iron Mountain, MI
- $54,098 to $70,329 USD / year
(5) Utilizes automation dispensing equipment available to the pharmacy staff following all safety and quality assurance procedures. Reports automation malfunctions timely to the supervisor,…
Added 1 hour ago
VH
Pharmacy Technician (Inpatient/Outpatient)
Veterans Health Administration
Iron Mountain, MI
- $54,098 to $70,329 USD / year
(5) Utilizes automation dispensing equipment available to the pharmacy staff following all safety and quality assurance procedures. Reports automation malfunctions timely to the supervisor,…
Added 1 hour ago
VH
Medical Support Assistant
Veterans Health Administration
White City, OR
- $35,505 to $57,969 USD / year
Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
Added 1 hour ago
VH
Pharmacy Technician (Compound Sterile Products)
Veterans Health Administration
Hines, IL
- $68,156 to $88,599 USD / year
…the authority of the Compound Sterile Products (CSP) program manager or designee, will perform a variety of complex functions in the preparation of sterile IV products, chemotherapeutic…
Added 1 hour ago
VH
Pharmacy Technician (Compound Sterile Products)
Veterans Health Administration
Hines, IL
- $68,156 to $88,599 USD / year
…the authority of the Compound Sterile Products (CSP) program manager or designee, will perform a variety of complex functions in the preparation of sterile IV products, chemotherapeutic…
Added 1 hour ago
VH
Pharmacy Technician (Inpatient)
Veterans Health Administration
Hines, IL
- $61,592 to $80,007 USD / year
Manage different stock items within and outside of pharmacy automation and alerts appropriate personnel for reordering purposes or of any issues with restocking.
Added 1 hour ago
VH
Pharmacy Technician
Veterans Health Administration
Hines, IL
- $61,592 to $80,007 USD / year
Manage different stock items within and outside of pharmacy automation and alerts appropriate personnel for reordering purposes or of any issues with restocking.

Jobgether

Senior Manager, Customer Experience

Remote, United States

$145,000 to $190,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $145,000 to $190,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Experience based in the United States.

We are seeking an experienced Senior Manager, Customer Experience to lead and scale a customer support organization within a fast-growing fintech environment. In this strategic leadership role, you will define the vision, build the operational framework, and oversee the delivery of exceptional customer experiences across multiple products and partner platforms. You will lead a growing team, develop scalable support processes, and leverage AI and automation to improve service quality and operational efficiency. Working closely with Product, Engineering, Risk, and Compliance teams, you will transform customer insights into meaningful product and process improvements. You will also own key performance indicators, manage strategic partnerships, and report directly to executive leadership. This is an exciting opportunity to shape a high-impact customer experience function while supporting the growth and success of millions of small businesses.

Accountabilities

• Define Customer Experience Strategy: Develop and own the long-term customer experience vision and strategy across multiple products and partner ecosystems. Establish service standards, performance expectations, and scalable operating models that support business growth.

• Lead and Develop the CX Organization: Build, manage, and expand a multi-layered customer experience team. Recruit and coach support managers, define organizational structures, establish career development opportunities, and lead effectively through management teams.

• Own Performance and KPIs: Oversee customer experience performance metrics, including customer satisfaction (CSAT), response and resolution times, service quality, and cost-to-serve. Monitor results, identify improvement opportunities, and communicate performance and resource requirements to executive leadership.

• Manage Strategic Partnerships and Stakeholders: Act as the senior customer experience contact for strategic partners. Represent customer needs during business reviews and executive discussions while ensuring that white-labeled support services consistently meet partner expectations.

• Drive Cross-Functional Collaboration: Work closely with Product, Engineering, Risk, and Compliance teams to identify recurring customer challenges, influence product development priorities, and implement sustainable solutions that improve the overall customer experience.

• Oversee Operations, Technology, and Vendors: Manage the customer experience technology ecosystem, including Zendesk and related support tools. Lead AI and automation initiatives, workforce planning, budget management, and relationships with external service providers and Business Process Outsourcing (BPO) partners.

• Build Scalable Processes and Quality Frameworks: Design and implement support processes, operational playbooks, quality assurance programs, and performance standards that improve efficiency, reduce resolution times, and maintain consistently high service quality.

• Implement AI and Automation Solutions: Identify opportunities to use artificial intelligence, automation, and self-service capabilities to streamline customer interactions, resolve routine inquiries faster, and enable support teams to focus on more complex customer needs.

Requirements:

• Extensive Customer Experience Leadership: At least 10 years of experience in customer support or customer experience, including 5 or more years in leadership positions, with demonstrated experience managing managers.

• Organizational Development and Scaling: Proven track record of building or significantly scaling customer support or experience organizations, ideally within a rapidly growing business or startup environment.

• AI and Automation Expertise: Practical experience implementing AI-powered solutions and automation to improve customer support operations, reduce repetitive inquiries, accelerate issue resolution, and enhance service quality without compromising customer relationships.

• Strategic and Operational Leadership: Ability to develop long-term strategies, establish measurable objectives, own operational performance, and move effectively between executive-level planning and hands-on problem-solving.

• Performance Management and Analytical Skills: Strong understanding of customer experience metrics, operational reporting, service quality, resource planning, and cost optimization, with the ability to translate data into actionable business decisions.

• Excellent Prioritization and Problem-Solving: Ability to manage competing priorities across multiple products, partners, and teams while remaining adaptable in a dynamic, high-growth environment.

• Cross-Functional Collaboration: Strong communication, relationship-building, and stakeholder management skills, with the ability to influence teams across different business functions and contribute positively to company culture.

• Continuous Improvement Mindset: A proactive and innovative approach to identifying operational challenges, challenging existing processes, and implementing practical solutions that improve customer outcomes.

Additional qualifications considered an advantage:

• Experience managing white-labeled customer support operations or B2B2C service models at scale.

• Previous experience in fintech, financial services, payments, or related industries.

• Advanced proficiency in Zendesk, including platform administration, configuration, and optimization, as well as customer experience automation and self-service tools.

• Experience managing distributed teams, outsourced support operations, or Business Process Outsourcing (BPO) providers.

• Previous experience working in an early-stage startup or hyper-growth organization.

Benefits:

• Competitive salary: Annual compensation ranging from $145,000 to $190,000, depending on experience and qualifications.

• Equity compensation: Opportunity to receive an equity grant and participate in the company's long-term growth.

• Comprehensive healthcare: Medical, dental, and vision insurance coverage.

• Work flexibility: Work-from-home flexibility within a hybrid working environment.

• Unlimited paid time off: Flexible vacation policy to support work-life balance and personal well-being.

• Commuter benefits: Financial support for commuting expenses.

• Free meals: Complimentary lunches.

• Family support: Paid parental leave.

• Retirement planning: Access to a 401(k) retirement savings plan.

• Employee well-being: Employee Assistance Program providing additional personal and professional support.

• Leadership opportunity: The chance to build and shape a growing customer experience organization while working with experienced professionals in a dynamic fintech environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

Report this job