Jobs in the United States

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Program Manager / Implementation Lead (Ketryx)
Cognizant
Denver, CO
- $83,000 to $94,500 USD / year
8+ years of IT project or program management experience, preferably leading enterprise platform implementations.
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Project Manager - Medicaid
Highmark Health
Denver, CO
Work with business and technical organizations to assemble project teams. Lead Project Managers and Program team in the development and maintenance of comprehensive plans for a defined…
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Technical Program Manager II
Akamai Technologies, Inc.
Denver, CO
- $100,700 to $181,300 USD / year
As a Technical Program Manager II, you will have end-to-end accountability for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from…
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Senior Knowledge Graph & Ontology Architect
Cognizant
Denver, CO
- $130,000 to $160,000 USD / year
Lead the development of business domain models and governed vocabularies across key entities, ensuring consistency, traceability, and alignment with business objectives.
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Leader, AI Workforce Intelligence
GE Aerospace
Denver, CO · Lafayette, CO · Longmont, CO
Strong program and project management capability, including driving cross functional initiatives in complex, matrixed environments
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Senior Facilities Engineer
BP Americas, Inc.
Denver, CO
Lead project management of engineered solutions, including economic analysis, cost management, and post-implementation appraisals.
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Clinical Operations Partner
Intermountain Health
Denver, CO
…high-level executive assistance, including complex calendar management, executive communications, meeting and presentation preparation, project coordination, and follow-up on leadership…
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Mechanical Commissioning Manager
Jacobs
Denver, CO
…for commercial operation. Working under the direction of the Program Director, this position oversees multi‑discipline commissioning teams, resolves system‑level challenges, and drives…
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Manager, Network Deployment & Support
Meta
Denver, CO
Meta is seeking an experienced network deployment manager to lead Optical backbone deployment supporting Meta's global infrastructure. In this role, you will manage a team of network…
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Payer Middle Office / Technology / Operations Consultant, Senior Manager
PwC
Denver, CO
What You Must Have
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Advantage Product Expert (SME) - Retirement Domain
Cognizant
Denver, CO
- $130,000 to $150,000 USD / year
…providing strategic leadership, product expertise, and stakeholder management support for retirement services initiatives. You will serve as a trusted advisor to senior leadership, clients,…
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Senior Project Manager (Steel or Mechanical Piping)
RK Mechanical
Henderson, CO
Looking to lead high-impact projects with a top-tier Steel team? We're hiring a Senior Project Manager to drive complex structural steel builds, sophisticated skidded systems, modular…
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Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Denver, CO
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 5 mins ago
*Digital Identity Engineer
Zurich Insurance Company Ltd.
Schaumburg, IL
…data-synchronization automations. Specific duties include: defining program and project requirements and coordinating and managing the scope, estimations, and delivery of multiple small to…
Added 16 mins ago
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Senior Director, Government Affairs and Public Policy, Americas
Walmart
WASHINGTON, DC · BENTONVILLE, AR
- $169,000 to $338,000 USD / year
Strong strategic planning and project-management capabilities.
Added 16 mins ago
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Senior Manager, Process Improvement
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Exterior Services Program Management leads a team of subject matter experts responsible for strategy and execution across landscaping, snow removal, irrigation, parking…
Added 19 mins ago
Project Coordinator Role
OpenDataJobs
Remote, United States
Project Coordinators keep federal programs moving. They build and maintain the schedule, track action items and deliverables, prepare the meetings and briefings where decisions get made,…
Added 19 mins ago
Project Manager Role
OpenDataJobs
Remote, United States
A Project Manager is the single point of accountability for a project, not its scheduler. They work between the client, the delivery team, and program leadership, make the tradeoffs a…
Added 19 mins ago
Data Program Manager Role
OpenDataJobs
Remote, United States
· A working foundation in program or project delivery across multiple teams, workstreams, or vendors.
Added 19 mins ago
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Generation WV - Placement Coordinator
Generation West Virginia
Remote, United States
- $55,000 to $60,000 USD / year
Excellent organizational and project management abilities, with attention to detail and follow-through.
Added 20 mins ago
Director of Sales Strategy and Execution
REE Medical
Remote, United States
Program or project management experience (formal certification a plus)
Added 20 mins ago
Senior Product Manager
Packback
Remote, United States
…Product Manager to help decide what we build next. You will lead discovery and delivery across several product opportunities at once and bring AI-assisted prototyping and disciplined…
Added 20 mins ago
Program Manager III, Supply Chain Planning, Google Data Centers
Google
Austin, TX · Atlanta, GA · Kirkland, WA · Sunnyvale, CA
5 years of experience in program or project management.
Added 20 mins ago
Technical Program Manager, Specialized Infrastructure Security Systems
Google
Kirkland, WA · Atlanta, GA · Austin, TX · Addison, TX · New York, NY · Reston, VA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
…unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan…
Added 20 mins ago
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Senior Manager, Client Management Operations
Jobgether
Remote, United States
- $94,500 to $152,250 USD / year
We are seeking an experienced Senior Manager, Client Management Operations to lead operational strategy, resource planning, and service delivery across complex client management functions.…

Jobgether

Senior Manager, Client Management Operations

Remote, United States

$94,500 to $152,250 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $94,500 to $152,250 USD / year
Experience: Minimum of 3 years of management experience, including hiring, training, work allocation, performance management, and development of direct reports.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Client Management Operations based in the United States.

We are seeking an experienced Senior Manager, Client Management Operations to lead operational strategy, resource planning, and service delivery across complex client management functions. In this role, you will oversee business processes, technical systems, staffing, budgeting, and change management to ensure operational efficiency and high-quality service. You will work closely with senior leadership and cross-functional stakeholders to align business needs with effective technology and process solutions. You will also drive continuous improvement initiatives, optimize workflows, and establish performance standards that enhance both internal operations and customer satisfaction. As a people-focused leader, you will manage and develop teams while fostering accountability, collaboration, and professional growth. This is an opportunity to influence enterprise-wide operations and deliver meaningful improvements within a dynamic, fast-paced healthcare services environment. Accountabilities

Lead operational strategy and planning: Provide management oversight for budgeting, staffing, resource allocation, and change management activities, ensuring Client Management services remain aligned with organizational priorities and business objectives.
Manage systems and service delivery: Provide strategic direction for operational systems, processes, and services, ensuring they continuously meet evolving business requirements and support efficient service delivery.
Drive workflow implementation and adoption: Lead the planning, implementation, support, and adoption of workflow processes and technical systems, ensuring successful integration into day-to-day operations.
Evaluate enterprise technology solutions: Assess existing technical systems, requirements, and limitations to identify opportunities for improvement, modernization, and increased operational effectiveness.
Build strategic stakeholder relationships: Develop strong partnerships with business leaders and key executives, communicate customer perspectives, and facilitate timely responses to complex business challenges and opportunities.
Oversee service-level agreements: Develop and maintain enterprise-wide Service Level Agreements (SLAs), establish monitoring processes, and evaluate performance against agreed service expectations.
Monitor operational performance: Analyze service delivery results, identify performance gaps, investigate deviations from expected outcomes, and provide actionable recommendations for improvement.
Coordinate internal resources: Ensure business requirements are clearly understood, translated into technical specifications, and delivered through effective automated solutions while managing stakeholder expectations.
Support strategic initiatives: Contribute to the development and execution of divisional strategic and tactical goals, initiatives, and operational objectives.
Optimize processes and reduce costs: Identify administrative inefficiencies, recommend procedural and system improvements, and implement cost-saving initiatives without compromising service quality.
Resolve operational issues: Identify and diagnose problems affecting service performance, coordinate with relevant departments to resolve workflow and production issues, and manage escalated customer inquiries and special requests.
Anticipate customer needs: Monitor customer trends, identify emerging service challenges, and proactively implement solutions to maintain high standards of customer satisfaction.
Lead and develop teams: Establish effective relationships with direct reports, oversee employee performance, and promote a collaborative and accountable working environment.
Provide performance management and coaching: Deliver timely and objective feedback, coaching, and counseling, including corrective action plans when necessary.
Support employee development: Collaborate with team members to establish individual development plans, coordinate appropriate training, and monitor professional growth and employee satisfaction.
Strengthen team engagement: Monitor employee satisfaction, retention, upward evaluations, and other organizational performance indicators to continuously improve the employee experience.

Requirements

Bachelor's degree in a relevant field or equivalent professional experience.
At least one additional year of experience related to the functional area beyond the required qualifications.
Minimum of 3 years of management experience, including hiring, training, work allocation, performance management, and development of direct reports.
Previous experience working in a fast-paced production or operational environment.
Demonstrated ability to manage complex systems, technical support functions, and challenging operational issues.
Strong understanding of business processes, service delivery, workflow management, and operational performance improvement.
Excellent interpersonal and relationship-building skills, with the ability to educate stakeholders, facilitate discussions, and establish effective business partnerships.
Strong leadership, team-building, and cross-functional collaboration capabilities.
Excellent organizational and project management skills, with the ability to manage multiple priorities and coordinate resources effectively.
Proficiency in spreadsheet and word processing applications, along with the ability to navigate and manage multiple business and technical systems.
Strong analytical and problem-solving abilities, including experience evaluating operational processes and recommending improvements to increase departmental efficiency.
Excellent written and verbal communication skills, including the ability to translate complex technical information into clear, accessible language for different audiences.
Strong decision-making skills, initiative, and a proactive approach to resolving issues and improving service quality.

Preferred Qualifications and Experience:

Experience working with Encounter and Compliance functions and managing technical teams.
Previous experience overseeing teams responsible for Electronic Data Interchange (EDI) file transmission operations and related support infrastructure.
Practical knowledge of processing and managing EDI ANSI X12 837 Benefit Enrollment and Maintenance transaction sets used for healthcare membership data exchanges.
Familiarity with Medicare and Medicaid program requirements, operational processes, and product specifications for government healthcare programs.
Experience managing technical operations within healthcare administration or healthcare membership services environments.

Benefits

Competitive annual salary ranging from $94,500 to $152,250, depending on experience, qualifications, and applicable market factors.
Potential eligibility for additional bonuses and commissions as part of the compensation package.
Comprehensive employee benefits package.
Opportunities for professional development and career advancement.
Remote working arrangement within the United States.
Opportunity to lead operational teams and influence enterprise-wide business processes.
Exposure to complex technical systems, healthcare administration, and large-scale service operations.
Collaborative working environment focused on innovation, continuous improvement, and customer satisfaction.
Opportunity to contribute to meaningful healthcare services that improve access to quality vision care.
Supportive organizational culture emphasizing inclusion, teamwork, employee development, and professional growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States