Jobs in the United States

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(USA) GM Coach
Walmart
INDIANAPOLIS, IN
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added just now
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(USA) Food & Consumables Coach
Walmart
YORK, PA
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added just now
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Front End Coach
Walmart
SPRINGDALE, AR
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added 1 min ago
SC
P_0000242831 (USA) Personal Shopper Lead - Sam's
Sam's Club
PANAMA CITY, FL
- $21 to $29 USD / hour
…determining their impact on the total Club and supporting the development of new metrics through feedback andutilizing current metrics to evaluate CPU effectivenessSupports projects to…
Added 1 min ago
W
Overnight Stocking Coach
Walmart
OZARK, AL
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added 1 min ago
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(USA) Stocking 2 Coach, Non-Complex, Management
Walmart
LIMA, OH
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added 1 min ago
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Stocking 2 Coach
Walmart
SULPHUR, OK
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-ComplexLocation
Walmart
FORT WAYNE, IN
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added 1 min ago
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(USA) Fashion Coach
Walmart
EASTON, PA
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate…
Added 1 min ago
W
(USA) GM Coach
Walmart
PLYMOUTH, MA
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added 1 min ago
W
(USA) GM Coach (Non-Complex) - WM, Management
Walmart
PENNSVILLE, NJ
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added 2 mins ago
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(USA) Asset Protection Operations Coach
Walmart
CHARLOTTE, NC
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added 2 mins ago
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Senior Director, Technical Program Management - Partnerships Strategy and Operations
Walmart
SAN BRUNO, CA
- $208,000 to $416,000 USD / year
Synthesize external research, partner input, customer and business signals, and internal data into clear points of view for senior leadership.
Added 3 mins ago
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(USA) Realty Project Coach
Walmart
EL PASO, TX
- $60,000 to $110,000 USD / year
Shift: Primarily working overnights; night shifts average from 10 to 12 hours
Added 3 mins ago
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(USA) Operations Manager, Asset Protection - DC/FC
Walmart
SEARCY, AR
- $84,000 to $126,000 USD / year
…techniques and tools to create dashboards for stakeholders and leadership Identifies and propose ways to automateimprove existing processes in assigned respective area of work with the help…
Added 3 mins ago
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Senior Director, Government Affairs and Public Policy, Americas
Walmart
WASHINGTON, DC · BENTONVILLE, AR
- $169,000 to $338,000 USD / year
…America, and Chile, in partnership with business and market…
Added 3 mins ago
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Senior Director, Program Management - Data Ventures
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
We are looking for a Senior Director, Program Management, to lead the operating model that connects priorities from strategy through execution and business impact.
Added 3 mins ago
W
(USA) Front End Coach
Walmart
PEACHTREE CITY, GA
- $65,000 to $100,000 USD / year
…plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer…
Added 3 mins ago
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(USA) Manager, Finance
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
…transparency. The role involves presenting insights to senior leadership, guiding budgeting processes, and fostering continuous improvement. Additionally, the Manager provides leadership…
Added 3 mins ago
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(USA) Principal, Product Manager
Walmart
BENTONVILLE, AR · SAN BRUNO, CA
- $110,000 to $286,000 USD / year
…best practices in product management. The role requires strong leadership in defining measurable success metrics, guiding innovation, and ensuring alignment with business priorities to…
Added 3 mins ago
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Senior Manager, Supply Chain Management- Recommerce Enablement
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…translated into actionable requirements, and carried through development, implementation, and…
Added 3 mins ago
TC
Gear Coordinator
TJX Companies
Bemidji, MN
- $15.5 to $16 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 3 mins ago
TC
Merchandise Coordinator- Full Time
TJX Companies
Cincinnati, OH
- $14.5 to $15 USD / hour
- Full-time
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 4 mins ago
SS
General Manager
Shack Slice & Brews
El Paso, TX
- $50,000 USD / year
…restaurant reflects the motivative, energetic and outstanding leadership of our managers. In addition, we offer a great monthly bonus program, Vision, Dental, Health benefits and…
Added 4 mins ago
SS
Assistant Manager
Shack Slice & Brews
El Paso, TX
- $16 to $18 USD / hour
…restaurant reflects the motivative, energetic and outstanding leadership of our managers. In addition, we offer a great monthly bonus program, Vision, Dental, Health benefits and…

Jobgether

Senior Manager, Client Management Operations

Remote, United States

$94,500 to $152,250 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $94,500 to $152,250 USD / year
Experience: Minimum of 3 years of management experience, including hiring, training, work allocation, performance management, and development of direct reports.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Client Management Operations based in the United States.

We are seeking an experienced Senior Manager, Client Management Operations to lead operational strategy, resource planning, and service delivery across complex client management functions. In this role, you will oversee business processes, technical systems, staffing, budgeting, and change management to ensure operational efficiency and high-quality service. You will work closely with senior leadership and cross-functional stakeholders to align business needs with effective technology and process solutions. You will also drive continuous improvement initiatives, optimize workflows, and establish performance standards that enhance both internal operations and customer satisfaction. As a people-focused leader, you will manage and develop teams while fostering accountability, collaboration, and professional growth. This is an opportunity to influence enterprise-wide operations and deliver meaningful improvements within a dynamic, fast-paced healthcare services environment. Accountabilities

Lead operational strategy and planning: Provide management oversight for budgeting, staffing, resource allocation, and change management activities, ensuring Client Management services remain aligned with organizational priorities and business objectives.
Manage systems and service delivery: Provide strategic direction for operational systems, processes, and services, ensuring they continuously meet evolving business requirements and support efficient service delivery.
Drive workflow implementation and adoption: Lead the planning, implementation, support, and adoption of workflow processes and technical systems, ensuring successful integration into day-to-day operations.
Evaluate enterprise technology solutions: Assess existing technical systems, requirements, and limitations to identify opportunities for improvement, modernization, and increased operational effectiveness.
Build strategic stakeholder relationships: Develop strong partnerships with business leaders and key executives, communicate customer perspectives, and facilitate timely responses to complex business challenges and opportunities.
Oversee service-level agreements: Develop and maintain enterprise-wide Service Level Agreements (SLAs), establish monitoring processes, and evaluate performance against agreed service expectations.
Monitor operational performance: Analyze service delivery results, identify performance gaps, investigate deviations from expected outcomes, and provide actionable recommendations for improvement.
Coordinate internal resources: Ensure business requirements are clearly understood, translated into technical specifications, and delivered through effective automated solutions while managing stakeholder expectations.
Support strategic initiatives: Contribute to the development and execution of divisional strategic and tactical goals, initiatives, and operational objectives.
Optimize processes and reduce costs: Identify administrative inefficiencies, recommend procedural and system improvements, and implement cost-saving initiatives without compromising service quality.
Resolve operational issues: Identify and diagnose problems affecting service performance, coordinate with relevant departments to resolve workflow and production issues, and manage escalated customer inquiries and special requests.
Anticipate customer needs: Monitor customer trends, identify emerging service challenges, and proactively implement solutions to maintain high standards of customer satisfaction.
Lead and develop teams: Establish effective relationships with direct reports, oversee employee performance, and promote a collaborative and accountable working environment.
Provide performance management and coaching: Deliver timely and objective feedback, coaching, and counseling, including corrective action plans when necessary.
Support employee development: Collaborate with team members to establish individual development plans, coordinate appropriate training, and monitor professional growth and employee satisfaction.
Strengthen team engagement: Monitor employee satisfaction, retention, upward evaluations, and other organizational performance indicators to continuously improve the employee experience.

Requirements

Bachelor's degree in a relevant field or equivalent professional experience.
At least one additional year of experience related to the functional area beyond the required qualifications.
Minimum of 3 years of management experience, including hiring, training, work allocation, performance management, and development of direct reports.
Previous experience working in a fast-paced production or operational environment.
Demonstrated ability to manage complex systems, technical support functions, and challenging operational issues.
Strong understanding of business processes, service delivery, workflow management, and operational performance improvement.
Excellent interpersonal and relationship-building skills, with the ability to educate stakeholders, facilitate discussions, and establish effective business partnerships.
Strong leadership, team-building, and cross-functional collaboration capabilities.
Excellent organizational and project management skills, with the ability to manage multiple priorities and coordinate resources effectively.
Proficiency in spreadsheet and word processing applications, along with the ability to navigate and manage multiple business and technical systems.
Strong analytical and problem-solving abilities, including experience evaluating operational processes and recommending improvements to increase departmental efficiency.
Excellent written and verbal communication skills, including the ability to translate complex technical information into clear, accessible language for different audiences.
Strong decision-making skills, initiative, and a proactive approach to resolving issues and improving service quality.

Preferred Qualifications and Experience:

Experience working with Encounter and Compliance functions and managing technical teams.
Previous experience overseeing teams responsible for Electronic Data Interchange (EDI) file transmission operations and related support infrastructure.
Practical knowledge of processing and managing EDI ANSI X12 837 Benefit Enrollment and Maintenance transaction sets used for healthcare membership data exchanges.
Familiarity with Medicare and Medicaid program requirements, operational processes, and product specifications for government healthcare programs.
Experience managing technical operations within healthcare administration or healthcare membership services environments.

Benefits

Competitive annual salary ranging from $94,500 to $152,250, depending on experience, qualifications, and applicable market factors.
Potential eligibility for additional bonuses and commissions as part of the compensation package.
Comprehensive employee benefits package.
Opportunities for professional development and career advancement.
Remote working arrangement within the United States.
Opportunity to lead operational teams and influence enterprise-wide business processes.
Exposure to complex technical systems, healthcare administration, and large-scale service operations.
Collaborative working environment focused on innovation, continuous improvement, and customer satisfaction.
Opportunity to contribute to meaningful healthcare services that improve access to quality vision care.
Supportive organizational culture emphasizing inclusion, teamwork, employee development, and professional growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States