Jobs in the United States

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Senior Product Manager - Devices Segmentation
Akamai Technologies, Inc.
Denver, CO
- $139,300 to $250,700 USD / year
We protect data centers and connected devices against advanced threats. Our team brings together talented cybersecurity and data center experts. We're always looking for people who…
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Production Network Manager, Backbone Engineering
Meta
Denver, CO
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
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Technical Program Manager II
Akamai Technologies, Inc.
Denver, CO
- $100,700 to $181,300 USD / year
As a Technical Program Manager II, you will have end-to-end accountability for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from…
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Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Denver, CO
What You Must Have
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Enhanced Registrar
Intermountain Health
Denver, CO
Supports hospital-specific patient engagement initiatives as directed by supervisor/manager.
Added just now
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford Motor Company
Denver, CO
…help us redefine the future of mobility. As a Digital Product Manager at Ford, you will work cross-functionally to ensure the products we build will meet and elevate our customers’…
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Pharmacy Technician Outpatient
Intermountain Health
Denver, CO
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
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RN Care Manager
Intermountain Health
Grand Junction, CO · Denver, CO
The RN Hospital Care Manager I delivers comprehensive care management services to designated patients, leveraging clinical expertise for screenings, assessments, and evaluations. This role…
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Sr. Field Marketing Manager, North America
Teradata
Denver, CO
Measure, analyze, and report on pipeline contribution and program performance; continuously optimize based on data and field feedback.
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RN Trainer Auditor PRN
Intermountain Health
Denver, CO
Work collaboratively with SelectHealth’s HEDIS Manager, Quality Consultants, and Data Analyst
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RN Care Manager
Intermountain Health
Grand Junction, CO · Denver, CO
The RN Hospital Care Manager I delivers comprehensive care management services to designated patients, leveraging clinical expertise for screenings, assessments, and evaluations. This role…
Added just now
Manager, Network Deployment & Support
Meta
Denver, CO
Meta is seeking an experienced network deployment manager to lead Optical backbone deployment supporting Meta's global infrastructure. In this role, you will manage a team of network…
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AI Technical Program Manager
RK Mechanical
Denver, CO
We’re hiring a Technical Program Manager to build and lead a team of AI engineers and agent developers, own RK’s technical AI roadmap, and remain hands-on in prototyping, solution design,…
Added just now
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Denver, CO
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 17 mins ago
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(USA) Senior Manager, Marketing Planning and Strategy - Marketing Technology.
Walmart
SAN BRUNO, CA · BENTONVILLE, AR
- $90,000 to $234,000 USD / year
The Senior Manager, Marketing Technology will lead the strategy and evolution of Walmart Marketplace Seller Marketing’s technology ecosystem, enabling personalized, scalable, and measurable…
Added 17 mins ago
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(USA) Senior Manager, Operations and Implementation
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Talent Acquisition Technology leads complex, technology-enabled transformation initiatives across Walmart’s talent ecosystem. This role takes business problems from…
Added 17 mins ago
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(USA) Manager, Operations and Implementation - Talent Acquisition Technology
Walmart
BENTONVILLE, AR
- $70,000 to $130,000 USD / year
Assess processes, user experiences, systems, data, and operational needs to identify improvement opportunities.
Added 17 mins ago
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(USA) Principal, Product Manager
Walmart
BENTONVILLE, AR · SAN BRUNO, CA
- $110,000 to $286,000 USD / year
The Principal, Product Manager leads product strategy across multiple related products, driving organization-wide decisions through deep expertise and data-driven insights. This role shapes…
Added 19 mins ago
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Project Manager
OpenDataJobs
Remote, United States
- $100,000 to $140,000 USD / year
Peregrine Advisors is a rapidly growing AI and data innovation hub helping government solve hard problems and deliver better outcomes. We work across the full lifecycle - from strategy and…
Added 19 mins ago
Project Manager Role
OpenDataJobs
Remote, United States
A Project Manager is the single point of accountability for a project, not its scheduler. They work between the client, the delivery team, and program leadership, make the tradeoffs a…
Added 19 mins ago
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CI/CD and Platform Engineer
OpenDataJobs
Remote, United States
- $120,000 to $140,000 USD / year
Peregrine Advisors is a rapidly growing AI and data innovation hub helping government solve hard problems and deliver better outcomes. We work across the full lifecycle - from strategy and…
Added 19 mins ago
Data Inventory Manager Role
OpenDataJobs
Remote, United States
The role combines program management, data discovery, and persistent follow-through. Inventory Managers work with data owners, system teams, metadata specialists, and governance leaders to…
Added 19 mins ago
Data Program Manager Role
OpenDataJobs
Remote, United States
Click Apply below to register for Data Program Manager Role.
Added 20 mins ago
Senior Product Manager
Packback
Remote, United States
Packback sits at the intersection of AI and education, and we are hiring a Senior Product Manager to help decide what we build next. You will lead discovery and delivery across several…
Added 20 mins ago
Industry Marketing Manager, Batch Industries
Seeq
Remote, United States
The Industry Marketing Manager for Batch Operations is responsible for turning Seeq’s industry strategy, industry solutions priorities, and market insights into focused go-to-market plans,…

Jobgether

Senior Manager, Client Management Operations

Remote, United States

$94,500 to $152,250 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $94,500 to $152,250 USD / year
Experience: Minimum of 3 years of management experience, including hiring, training, work allocation, performance management, and development of direct reports.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Client Management Operations based in the United States.

We are seeking an experienced Senior Manager, Client Management Operations to lead operational strategy, resource planning, and service delivery across complex client management functions. In this role, you will oversee business processes, technical systems, staffing, budgeting, and change management to ensure operational efficiency and high-quality service. You will work closely with senior leadership and cross-functional stakeholders to align business needs with effective technology and process solutions. You will also drive continuous improvement initiatives, optimize workflows, and establish performance standards that enhance both internal operations and customer satisfaction. As a people-focused leader, you will manage and develop teams while fostering accountability, collaboration, and professional growth. This is an opportunity to influence enterprise-wide operations and deliver meaningful improvements within a dynamic, fast-paced healthcare services environment. Accountabilities

Lead operational strategy and planning: Provide management oversight for budgeting, staffing, resource allocation, and change management activities, ensuring Client Management services remain aligned with organizational priorities and business objectives.
Manage systems and service delivery: Provide strategic direction for operational systems, processes, and services, ensuring they continuously meet evolving business requirements and support efficient service delivery.
Drive workflow implementation and adoption: Lead the planning, implementation, support, and adoption of workflow processes and technical systems, ensuring successful integration into day-to-day operations.
Evaluate enterprise technology solutions: Assess existing technical systems, requirements, and limitations to identify opportunities for improvement, modernization, and increased operational effectiveness.
Build strategic stakeholder relationships: Develop strong partnerships with business leaders and key executives, communicate customer perspectives, and facilitate timely responses to complex business challenges and opportunities.
Oversee service-level agreements: Develop and maintain enterprise-wide Service Level Agreements (SLAs), establish monitoring processes, and evaluate performance against agreed service expectations.
Monitor operational performance: Analyze service delivery results, identify performance gaps, investigate deviations from expected outcomes, and provide actionable recommendations for improvement.
Coordinate internal resources: Ensure business requirements are clearly understood, translated into technical specifications, and delivered through effective automated solutions while managing stakeholder expectations.
Support strategic initiatives: Contribute to the development and execution of divisional strategic and tactical goals, initiatives, and operational objectives.
Optimize processes and reduce costs: Identify administrative inefficiencies, recommend procedural and system improvements, and implement cost-saving initiatives without compromising service quality.
Resolve operational issues: Identify and diagnose problems affecting service performance, coordinate with relevant departments to resolve workflow and production issues, and manage escalated customer inquiries and special requests.
Anticipate customer needs: Monitor customer trends, identify emerging service challenges, and proactively implement solutions to maintain high standards of customer satisfaction.
Lead and develop teams: Establish effective relationships with direct reports, oversee employee performance, and promote a collaborative and accountable working environment.
Provide performance management and coaching: Deliver timely and objective feedback, coaching, and counseling, including corrective action plans when necessary.
Support employee development: Collaborate with team members to establish individual development plans, coordinate appropriate training, and monitor professional growth and employee satisfaction.
Strengthen team engagement: Monitor employee satisfaction, retention, upward evaluations, and other organizational performance indicators to continuously improve the employee experience.

Requirements

Bachelor's degree in a relevant field or equivalent professional experience.
At least one additional year of experience related to the functional area beyond the required qualifications.
Minimum of 3 years of management experience, including hiring, training, work allocation, performance management, and development of direct reports.
Previous experience working in a fast-paced production or operational environment.
Demonstrated ability to manage complex systems, technical support functions, and challenging operational issues.
Strong understanding of business processes, service delivery, workflow management, and operational performance improvement.
Excellent interpersonal and relationship-building skills, with the ability to educate stakeholders, facilitate discussions, and establish effective business partnerships.
Strong leadership, team-building, and cross-functional collaboration capabilities.
Excellent organizational and project management skills, with the ability to manage multiple priorities and coordinate resources effectively.
Proficiency in spreadsheet and word processing applications, along with the ability to navigate and manage multiple business and technical systems.
Strong analytical and problem-solving abilities, including experience evaluating operational processes and recommending improvements to increase departmental efficiency.
Excellent written and verbal communication skills, including the ability to translate complex technical information into clear, accessible language for different audiences.
Strong decision-making skills, initiative, and a proactive approach to resolving issues and improving service quality.

Preferred Qualifications and Experience:

Experience working with Encounter and Compliance functions and managing technical teams.
Previous experience overseeing teams responsible for Electronic Data Interchange (EDI) file transmission operations and related support infrastructure.
Practical knowledge of processing and managing EDI ANSI X12 837 Benefit Enrollment and Maintenance transaction sets used for healthcare membership data exchanges.
Familiarity with Medicare and Medicaid program requirements, operational processes, and product specifications for government healthcare programs.
Experience managing technical operations within healthcare administration or healthcare membership services environments.

Benefits

Competitive annual salary ranging from $94,500 to $152,250, depending on experience, qualifications, and applicable market factors.
Potential eligibility for additional bonuses and commissions as part of the compensation package.
Comprehensive employee benefits package.
Opportunities for professional development and career advancement.
Remote working arrangement within the United States.
Opportunity to lead operational teams and influence enterprise-wide business processes.
Exposure to complex technical systems, healthcare administration, and large-scale service operations.
Collaborative working environment focused on innovation, continuous improvement, and customer satisfaction.
Opportunity to contribute to meaningful healthcare services that improve access to quality vision care.
Supportive organizational culture emphasizing inclusion, teamwork, employee development, and professional growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States