Jobs in the United States

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Added 1 min ago
Commissioning Senior Manager (data centers)
Equinix LLC
United States
Communicate complex technical information in a way that enables effective business and project decisions.
Added 8 mins ago
FA
Supervisory Airway Transportation Systems Specialist
Federal Aviation Administration
Albuquerque, NM
- $112,992 to $175,172 USD / year
Directs the work of subordinate employees for more than one organizational unit, project/program within a major subdivision. May be responsible for supervising employees in more than one…
Added 8 mins ago
UA
Chief, Engineering and Construction Division
U.S. Army Corps of Engineers
Buffalo, NY
- $154,707 to $197,200 USD / year
…comprehensive risk management, and strategic decision-making. | Program and Project Management: Provide effective management and supervisory control over the execution of Military and Civil…
Added 9 mins ago
Application Developer (26-21)
Centerra-SRS
Aiken, SC
Serves as Project Manager and implements, upgrades, and/or modernizes business applications, systems and platforms. Partners with stakeholders to understand business needs, gathers and…
Added 9 mins ago
IL
Senior Manager, Development
Invenergy LLC
Denver, CO
- $165,000 to $200,000 USD / year
The Senior Manager of Renewable Development will manage the development of utility-scale solar and wind energy projects throughout the upper Midwest.
Added 10 mins ago
Technical Program Manager, Pacing
Anthropic
San Francisco, CA · New York City, NY
We're hiring a Technical Program Manager to run Pacing. It spans many projects led by people across Safety, Research, Policy, Legal, Communications, and Engineering, most of whom have other…
Added 25 mins ago
G
Fire Alarm Operations Manager
GPAC
Frankenmuth, MI
- $35 to $45 USD / hour
Manage project profitability, budgets, and resource planning
Added 26 mins ago
FA
Management and Program Analyst
Federal Aviation Administration
Honolulu, HI · San Diego, CA · Longmont, CO · El Segundo, CA · Grand Junction, CO · Fairbanks, AK · Anchorage, AK · Auburn, WA · Rancho Cordova, CA · Fremont, CA · Salt Lake City, UT · Des Moines, WA · Las Vegas, NV
- $77,351 to $119,883 USD / year
Your application/resume must have your official title, grade and series in your work history
Added 28 mins ago
VH
Boiler Plant Operator Leader
Veterans Health Administration
Leeds, MA
- $32 to $38 USD / hour
Selective Service Registration is required for males born after 12/31/1959
Added 28 mins ago
SS
SLCM-N Test Data Program Manager
STRATEGIC SYSTEMS PROGRAMS (SSP)
Washington Navy Yard, DC
- $143,913 to $197,200 USD / year
You will lead technical efforts involving the collection, management, integration, analysis, and interpretation of complex engineering or test data for a major weapons system. | You will…
Added 29 mins ago
Site Readiness Technical Program Lead, Data Center Engineering
Google
Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 29 mins ago
Technical Program Manager III, Mission Critical Facilities Construction, Cloud Networking
Google
Reston, VA · New York, NY
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 29 mins ago
G
Fire Alarm Operations Manager
GPAC
Grand Blanc, MI
- $35 to $45 USD / hour
Manage project profitability, budgets, and resource planning
Added 34 mins ago
Leadership Technical Program Manager I, Platform Management, gTech
Google
Boulder, CO
…into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise.…
Added 41 mins ago
J
Project Manager II
Jobgether
Remote, United States
- $83,000 to $114,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager II based in the United States.
Added 46 mins ago
Environment, Health, Safety Manager
CHANDON California
Yountville, CA
Lead safety committee, drive safety initiatives and Health and safety program for the company. Create a positive culture by role modeling appropriate behaviors and encouraging teams to…
Added 46 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Houston, TX
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 55 mins ago
S
HR Administrative Assistant
STIIIZY
Vernon, CA
- $25 USD / hour
Provide scripted policy and process guidance for routine employee and manager inquiries.
Added 55 mins ago
S
Retail Inventory Coordinator
STIIIZY
Vernon, CA
- $23 USD / hour
…creating dead inventory. Reporting directly to the Procurement Manager, this role blends analytical planning with real-time coordination and supplier management. This role requires a strong…
Added 55 mins ago
SC
TopStitch - Early Career Development Program
Stitch Consulting Services, Inc.
Indianapolis, IN
- $70,000 USD / year
Learn and work alongside Stitch's talented Project Managers, Solution Architects, Technical Producers, ect, gaining exposure to data models, tech stacks, and the platforms that power…
Added 57 mins ago
Engineering Manager III
General Atomics
Centennial, CO
Generate electrical and avionics architecture solutions for new project needs; perform electrical engineering analyses for systems and circuits; document findings; communicate results to…
Added 57 mins ago
Project Engineer Senior Staff
Lockheed Martin
Englewood, CO
The FBM Program is experiencing significant growth, and we need your expertise to deliver amazing new technologies to our customers while maintaining the technical requirements of the…
Added 57 mins ago
Facilities Engineer
University of Colorado Denver
Boulder, CO
Added 57 mins ago
C
Data Center Business Unit Sr Manager - Critical Infrastructure, C-suite Interfacing
CBRE
Denver, CO
- $180,000 to $235,000 USD / year
…management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management,…
Added 57 mins ago
Pipe Mechanical Trades - II Facilities Maintenance Technician Lead (Housing)
University of Colorado Denver
Denver, CO
…necessary tools/equipment to work sites across campus 10% - Project Coordination and Support - Assist in Capital Projects as appropriate to ensure quality construction and repairs. -…

Jobgether

Senior Customer Success Manager

Remote, United States

$84,000 to $115,500 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $84,000 to $115,500 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in the United States.

The Senior Customer Success Manager will serve as a strategic advisor and trusted partner to a portfolio of high-value Mid-Market and Enterprise customers within a fast-growing SaaS environment. This role focuses on strengthening customer relationships, driving product adoption, maximizing retention, and identifying opportunities for account growth. You will oversee the customer journey from implementation through ongoing account management, ensuring seamless transitions and measurable business outcomes. Working closely with executive stakeholders and cross-functional teams, you will develop tailored success strategies and proactively address customer challenges. You will also contribute to customer advocacy, product feedback, and continuous improvement initiatives. This is a 12-month fixed-term contract offering the opportunity to make a meaningful impact while helping businesses optimize workforce management through innovative technology.

Accountabilities:

•

Implementation and Customer Onboarding: Partner with Professional Services during implementation to monitor progress, ensure stakeholder alignment, validate configurations against customer objectives, and proactively resolve potential roadblocks. Lead seamless transitions from implementation to ongoing customer success at Go-Live.

•

Strategic Account Management: Manage a portfolio of high-value Mid-Market and Enterprise customers, building strong relationships with executive and operational stakeholders across HR, Operations, Payroll, and senior leadership.

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Customer Success Planning: Develop and execute tailored Mutual Success Plans aligned with customer business objectives, operational requirements, and measurable return on investment.

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Executive Engagement: Prepare and lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), presenting adoption metrics, business outcomes, product updates, and strategic recommendations.

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Product Adoption and Enablement: Monitor platform usage and help customers maximize the value of core and advanced features, including workforce scheduling, award interpretation, timesheets, and payroll readiness. Deliver tailored workshops and optimization sessions to support adoption.

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Technology Ecosystem Management: Guide customers through integrations and workflows involving HRIS, payroll, and point-of-sale systems, helping resolve technical challenges and improve operational efficiency.

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Customer Advocacy and Feedback: Build referenceable customer relationships and collaborate with Marketing on testimonials, case studies, reference calls, and review platform engagement. Communicate customer feedback and product improvement opportunities to Product, Engineering, and Design teams.

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Retention and Risk Management: Monitor customer health scores, product usage, and support trends to identify potential churn risks. Lead complex escalations and coordinate internal resources to resolve customer issues effectively.

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Renewal Support: Partner with Account Managers 90–120 days ahead of contract renewals, providing insights into account health, customer sentiment, product adoption, and demonstrated business value.

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Growth and Expansion: Identify opportunities for additional products, modules, locations, and user growth. Qualify expansion opportunities and coordinate their handoff to Account Management teams.

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Team Development and Operational Excellence: Mentor and support junior Customer Success Managers while contributing to internal playbooks, standard operating procedures, business review templates, and customer health management processes.

Requirements:

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Professional Experience: 5–8+ years of experience in B2B SaaS Customer Success or Strategic Account Management, including at least 2 years managing Mid-Market or Enterprise accounts.

•

Customer Relationship Management: Proven ability to develop trusted relationships with senior executives and operational stakeholders, influence decision-making, and drive long-term customer value.

•

Executive Communication: Experience leading strategic workshops, high-stakes customer meetings, and Executive Business Reviews with senior leaders such as COOs, HR Vice Presidents, and Heads of Payroll.

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Technical and Integration Knowledge: Strong understanding of SaaS ecosystems, APIs, webhooks, single sign-on (SSO), and data flows between operational platforms, HR systems, and payroll solutions.

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Customer Success Technology: Hands-on experience with modern CRM and Customer Success platforms such as Salesforce, Vitally, or Gainsight, as well as collaboration and project management tools such as Jira and Slack.

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Problem-Solving Skills: Demonstrated ability to manage complex customer situations, identify root causes, coordinate cross-functional teams, and drive issues toward effective resolution.

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Industry Knowledge: Experience in Workforce Management (WFM), HR technology, payroll, or time-and-attendance software is strongly preferred.

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Commercial Acumen: Ability to identify retention risks, recognize expansion opportunities, support renewal strategies, and understand customer value and revenue retention metrics.

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Analytical Capabilities: Comfortable interpreting customer health scores, platform usage data, satisfaction metrics, and retention indicators to develop actionable success strategies.

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Leadership and Collaboration: Strong mentoring, organizational, communication, and stakeholder management skills, with the ability to work effectively across distributed teams.

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Performance Orientation: Ability to contribute to key performance indicators, including net dollar retention (target benchmark of at least 110%), gross retention (at least 95%), customer satisfaction, stakeholder NPS, product adoption, and qualified expansion pipeline.

•

Work Environment: Comfortable working remotely within the United States and traveling approximately 10–15% of the time for executive business reviews, customer workshops, and occasional company events.

Benefits:

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Annual Salary: $84,000–$115,500, depending on experience, qualifications, skills, and geographic location.

•

Potential additional performance-based incentive programs.

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Flexible remote working arrangements.

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Work-from-home stipend to support your home office.

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Employee Share Ownership Plan (ESOP), providing an opportunity to own a stake in the business.

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Comprehensive healthcare benefits.

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401(k) retirement plan with employer matching contributions.

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Paid parental leave.

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20 days of paid time off (PTO), plus additional leave opportunities.

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Mental health and wellbeing support through Spring Health.

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Commuter reimbursement program.

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Study assistance and professional development opportunities.

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Additional celebration days and volunteering leave.

•

Opportunities to participate in global employee working groups focused on collaboration, inclusion, and belonging.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

More about this job

Skills

Process improvement
Payroll
Scheduling
Oracle HRIS
Point of sale
Risk management
Team building
Decision making
Communication skills
Salesforce
Collaboration
Project management
Jira
Slack
Problem solving
Leadership
Coaching
Stakeholder management
Customer service

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Work requirements

Jobs in the United States