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Added 6 mins ago
Hazardous Area Classification (HAC) Subject Matter Expert (SME)
ProSidian Consulting, LLC
Richland, WA
…enterprise services/solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital. We help forward-thinking…
Added 6 mins ago
Quality Assurance Engineer
ProSidian Consulting, LLC
Richland, WA
…enterprise services/solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital. We help forward-thinking…
Added 6 mins ago
Construction Project Manager
ProSidian Consulting, LLC
Brookhaven, NY
…enterprise services/solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital. We help forward-thinking…
Added 18 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
Champion operational, technical and process improvements
Added 20 mins ago
J
Solution Delivery Manager, Sightline & Data Solutions
Jobgether
Remote, United States
- $115,500 to $173,000 USD / year
We are looking for an experienced and customer-focused Solution Delivery Manager to lead the successful delivery of complex healthcare technology programs and enterprise-level solutions. In…
Added 20 mins ago
J
Senior Customer Success Manager
Jobgether
Remote, United States
- $84,000 to $115,500 USD / year
The Senior Customer Success Manager will serve as a strategic advisor and trusted partner to a portfolio of high-value Mid-Market and Enterprise customers within a fast-growing SaaS…
Added 50 mins ago
Sr Manufacturing Manager 2 - Projects and Initiatives
Jobgether
Remote, United States
As a Senior Manufacturing Manager, you will lead strategic manufacturing and supply chain transformation initiatives, driving operational excellence across a complex, multi-site…
Added 56 mins ago
Merrill Advisor Development Program - Financial Advisor: Greater Kansas City Market
Bank of America
Leawood, KS
…of flexibility based on role-specific responsibilities and business…
Added 1 hour ago
Manager, Enterprise Transformation & Operations
ECG Management Consultants
Atlanta, GA · Boston, MA · Chicago, IL · Irving, TX · Minneapolis, MN · San Diego, CA · Arlington, VA
ECG is seeking a highly analytical, organized, and execution-focused program and operations manager with a strong orientation toward change management and communications to support…
Added 1 hour ago
Manager, Petroleum Terminal
Crowley Maritime Corporation
Seattle, WA
We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our…
Added 1 hour ago
Assistant Manager, Petroleum Terminal
Crowley Maritime Corporation
Seattle, WA
We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our…
Added 1 hour ago
Experience Manager
Ulta Beauty, Inc.
Houston, TX
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 hour ago
Lead Cashier
Ulta Beauty, Inc.
San Marcos, TX
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 1 hour ago
Experience Manager
Ulta Beauty, Inc.
West Jordan, UT
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 hour ago
Merchandise Manager
Ulta Beauty, Inc.
Dallas, TX
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 1 hour ago
Sales Manager
Ulta Beauty, Inc.
Dallas, TX
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 hour ago
Lead Cashier
Ulta Beauty, Inc.
Jacksonville, FL
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 1 hour ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Dublin, CA
- $22 to $30.25 USD / hour
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 1 hour ago
Sales Manager
Ulta Beauty, Inc.
Bee Cave, TX
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 hour ago
UB
Experience Manager
Ulta Beauty, Inc.
Littleton, CO
- $33 to $40 USD / hour
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 hour ago
Lead Cashier
Ulta Beauty, Inc.
Salt Lake City, UT
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 1 hour ago
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Lead Cashier
Ulta Beauty, Inc.
Gloucester, VA
- $14 to $19 USD / hour
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 1 hour ago
Merchandise Manager
Ulta Beauty, Inc.
Columbia, SC
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 1 hour ago
Lead Cashier
Ulta Beauty, Inc.
Kissimmee, FL
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 1 hour ago
Director, Contract Manufacturing Operations
Evolv Technologies Inc.
Chicago, IL
…Evolv’s manufacturing operations lead, you will drive operational excellence, supplier performance, and production readiness while building a scalable manufacturing…

Jobgether

Senior Customer Success Manager

Remote, United States

$84,000 to $115,500 USD / year

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Job details

Pay: $84,000 to $115,500 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in the United States.

The Senior Customer Success Manager will serve as a strategic advisor and trusted partner to a portfolio of high-value Mid-Market and Enterprise customers within a fast-growing SaaS environment. This role focuses on strengthening customer relationships, driving product adoption, maximizing retention, and identifying opportunities for account growth. You will oversee the customer journey from implementation through ongoing account management, ensuring seamless transitions and measurable business outcomes. Working closely with executive stakeholders and cross-functional teams, you will develop tailored success strategies and proactively address customer challenges. You will also contribute to customer advocacy, product feedback, and continuous improvement initiatives. This is a 12-month fixed-term contract offering the opportunity to make a meaningful impact while helping businesses optimize workforce management through innovative technology.

Accountabilities:

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Implementation and Customer Onboarding: Partner with Professional Services during implementation to monitor progress, ensure stakeholder alignment, validate configurations against customer objectives, and proactively resolve potential roadblocks. Lead seamless transitions from implementation to ongoing customer success at Go-Live.

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Strategic Account Management: Manage a portfolio of high-value Mid-Market and Enterprise customers, building strong relationships with executive and operational stakeholders across HR, Operations, Payroll, and senior leadership.

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Customer Success Planning: Develop and execute tailored Mutual Success Plans aligned with customer business objectives, operational requirements, and measurable return on investment.

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Executive Engagement: Prepare and lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), presenting adoption metrics, business outcomes, product updates, and strategic recommendations.

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Product Adoption and Enablement: Monitor platform usage and help customers maximize the value of core and advanced features, including workforce scheduling, award interpretation, timesheets, and payroll readiness. Deliver tailored workshops and optimization sessions to support adoption.

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Technology Ecosystem Management: Guide customers through integrations and workflows involving HRIS, payroll, and point-of-sale systems, helping resolve technical challenges and improve operational efficiency.

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Customer Advocacy and Feedback: Build referenceable customer relationships and collaborate with Marketing on testimonials, case studies, reference calls, and review platform engagement. Communicate customer feedback and product improvement opportunities to Product, Engineering, and Design teams.

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Retention and Risk Management: Monitor customer health scores, product usage, and support trends to identify potential churn risks. Lead complex escalations and coordinate internal resources to resolve customer issues effectively.

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Renewal Support: Partner with Account Managers 90–120 days ahead of contract renewals, providing insights into account health, customer sentiment, product adoption, and demonstrated business value.

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Growth and Expansion: Identify opportunities for additional products, modules, locations, and user growth. Qualify expansion opportunities and coordinate their handoff to Account Management teams.

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Team Development and Operational Excellence: Mentor and support junior Customer Success Managers while contributing to internal playbooks, standard operating procedures, business review templates, and customer health management processes.

Requirements:

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Professional Experience: 5–8+ years of experience in B2B SaaS Customer Success or Strategic Account Management, including at least 2 years managing Mid-Market or Enterprise accounts.

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Customer Relationship Management: Proven ability to develop trusted relationships with senior executives and operational stakeholders, influence decision-making, and drive long-term customer value.

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Executive Communication: Experience leading strategic workshops, high-stakes customer meetings, and Executive Business Reviews with senior leaders such as COOs, HR Vice Presidents, and Heads of Payroll.

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Technical and Integration Knowledge: Strong understanding of SaaS ecosystems, APIs, webhooks, single sign-on (SSO), and data flows between operational platforms, HR systems, and payroll solutions.

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Customer Success Technology: Hands-on experience with modern CRM and Customer Success platforms such as Salesforce, Vitally, or Gainsight, as well as collaboration and project management tools such as Jira and Slack.

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Problem-Solving Skills: Demonstrated ability to manage complex customer situations, identify root causes, coordinate cross-functional teams, and drive issues toward effective resolution.

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Industry Knowledge: Experience in Workforce Management (WFM), HR technology, payroll, or time-and-attendance software is strongly preferred.

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Commercial Acumen: Ability to identify retention risks, recognize expansion opportunities, support renewal strategies, and understand customer value and revenue retention metrics.

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Analytical Capabilities: Comfortable interpreting customer health scores, platform usage data, satisfaction metrics, and retention indicators to develop actionable success strategies.

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Leadership and Collaboration: Strong mentoring, organizational, communication, and stakeholder management skills, with the ability to work effectively across distributed teams.

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Performance Orientation: Ability to contribute to key performance indicators, including net dollar retention (target benchmark of at least 110%), gross retention (at least 95%), customer satisfaction, stakeholder NPS, product adoption, and qualified expansion pipeline.

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Work Environment: Comfortable working remotely within the United States and traveling approximately 10–15% of the time for executive business reviews, customer workshops, and occasional company events.

Benefits:

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Annual Salary: $84,000–$115,500, depending on experience, qualifications, skills, and geographic location.

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Potential additional performance-based incentive programs.

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Flexible remote working arrangements.

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Work-from-home stipend to support your home office.

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Employee Share Ownership Plan (ESOP), providing an opportunity to own a stake in the business.

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Comprehensive healthcare benefits.

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401(k) retirement plan with employer matching contributions.

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Paid parental leave.

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20 days of paid time off (PTO), plus additional leave opportunities.

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Mental health and wellbeing support through Spring Health.

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Commuter reimbursement program.

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Study assistance and professional development opportunities.

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Additional celebration days and volunteering leave.

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Opportunities to participate in global employee working groups focused on collaboration, inclusion, and belonging.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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