Jobs in the United States

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Added 31 mins ago
SOC Manager
Insight Global
Phoenix, AZ
…hunting, threat intelligence, and incident response. The SOC Manager will develop automated response workflows, improve and customize detection capabilities, identify gaps in security…
Added 31 mins ago
AE
Senior Manager – Business Strategy & Sales Performance
American Express
Phoenix, AZ
- $103,750 to $174,750 USD / year
We are seeking a Senior Manager, Business Strategy & Sales Performance to join the SPT team and support the US Small, Medium, Enterprise B2B Sales & Solutions organization. This role sits…
Added 36 mins ago
J
Manager, RCM Operations & Analytics
Jobgether
Remote, United States
- $80,000 to $90,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, RCM Operations & Analytics based in the United…
Added 43 mins ago
DH
Cytotechnologist III - Lab-Cytology
Dartmouth Health
Lebanon, NH
- $36.49 to $56.56 USD / hour
The cytology section works closely with the world-renowned Dartmouth Laboratory for Clinical Genomics and Advanced Technology (CGAT) and has major funded research programs in informatics,…
Added 51 mins ago
Buyer II
Cadrex Manufacturing Solutions
Mukilteo, WA
Cadrex is searching for a Buyer II which under supervision of the Manager of Supply Chain, will be responsible to source, negotiate, and procure materials, supplies, and services…
Added 52 mins ago
Production Manager - Manufacturing
Symmetrio
Littleton, MA
Symmetrio is recruiting a Production Manager for our customer, a medical technology manufacturer developing and producing advanced systems used in cancer treatment and other specialized…
Added 52 mins ago
Professional Services Sales Manager
Symmetrio
Remote, United States
Sell consulting services focused on workflow optimization, operational efficiency, program development, and technology implementation
Added 53 mins ago
Program Manager
Kratos Defense & Security Solutions, Inc.
Glen Burnie, MD
Kratos Space & Missile Defense Systems is seeking a Program Manager to provide management, leadership, and oversight for developmental launch vehicle and hypersonic vehicle programs all…
Added 1 hour ago
AT
Senior Product Manager - Devices Segmentation
Akamai Technologies, Inc.
Jefferson City, MO
- $139,300 to $250,700 USD / year
We protect data centers and connected devices against advanced threats. Our team brings together talented cybersecurity and data center experts. We're always looking for people who…
Added 1 hour ago
Associate, Product Support - SBO - Remote
SitusAMC
Jefferson City, MO
…interact with clients to deliver solutions working across the technology and accounting services teams. This position requires regular client collaboration, engagement with internal…
Added 1 hour ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
+ CI/CD & Deployment Automation: Develop advanced pipelines (Azure DevOps, GitHub Actions, ArgoCD, FluxCD) to support application deployment across monolithic, stateless, and serverless…
Added 1 hour ago
Senior Program Manager - Phantom Works Weapons
The Boeing Company
Saint Charles, MO
Candidates must live in the immediate area or relocate at their own expense
Added 1 hour ago
Data Governance Technology Portfolio & Programme Associate Director
EY
Los Angeles, CA · San Francisco, CA · Secaucus, NJ · Rochester, NY · Austin, TX · Jacksonville, FL · Chicago, IL · Boston, MA · Raleigh, NC · Jericho, NY · Dallas, TX · Fort Worth, TX · Alpharetta, GA · Washington, DC · Seattle, WA · Minneapolis, MN · Philadelphia, PA · Atlanta, GA · Cleveland, OH · Hoboken, NJ
The Technology Enablement Portfolio and Program Manager is an Associate Director role within the Global Data Stewardship Office (DSO). The role turns DSO strategy into a coherent,…
Added 1 hour ago
Senior Product Manager, Mobile Apps - Vehicle Productivity and Electrification Experiences
Ford Motor Company
Jefferson City, MO
…help us redefine the future of mobility. As a Digital Product Manager at Ford, you will work cross-functionally to ensure the products we build will meet and elevate our customers'…
Added 1 hour ago
E
Medical Field Case Manager
Enlyte
Roanoke, VA
- $76,000 to $90,000 USD / year
Active Registered Nurse (RN) license required · Travel: Must have reliable transportation and be able to travel to and attend in-person appointments with injured workers in assigned geography
Added 1 hour ago
VV
Product Manager I Health Plan Technology Services
Veracity Ventures Inc.
Greensboro, NC
- $110,000 to $168,000 USD / year
Product Manager IV, Healthplan Technology Services
Added 1 hour ago
Talent Acquisition Manager
Employee Owned Holdings, Inc.
Houston, TX
…hydraulic, pneumatic and automation products. Supreme Integrated Technology, Inc. (SIT) focuses on hydraulic, mechanical and structural design to deliver custom, turn-key…
Added 1 hour ago
Audio Visual - AV Technician (MA)
Superior Communication Services
Framingham, MA
We connect people to the world by designing, installing, and maintaining advanced AV solutions that are easy to use. From corporate conference rooms and LED video walls to fitness center AV…
Added 1 hour ago
T
IT Technical Program Manager
TEKsystems
Honolulu, HI
- $110,000 to $120,000 USD / year
Intermediate to advanced knowledge of WAN/LAN/voice technology, personal computers, and Unix systems.
Added 2 hours ago
BP
Electrical Engineer (Programming)
Bonneville Power Administration
Spokane, WA · Vancouver, WA
- $99,954 to $140,188 USD / year
GS-11: You must have one year of specialized experience equivalent to the next lower grade (GS-09)
Added 2 hours ago
FA
Supervisory Airway Transportation Systems Specialist
Federal Aviation Administration
Albuquerque, NM
- $112,992 to $175,172 USD / year
Applies an advanced knowledge of the technical aspects of the work directed, an advanced knowledge of budget, human resources, and other administrative policies and procedures, and an…
Added 2 hours ago
UA
Chief, Engineering and Construction Division
U.S. Army Corps of Engineers
Buffalo, NY
- $154,707 to $197,200 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
Added 2 hours ago
ND
SUPV IT PROGRAM MANAGER (NETWORK/INFOSEC)
National Defense University
Fort McNair, DC · Norfolk, VA
- $127,646 to $187,093 USD / year
…contracts (technical and functional) in the execution of NDU IT program operations. | Develop and maintain long-range policy, strategic plans, goals, and objectives to fulfill the changing…
Added 2 hours ago
ND
SUPV IT CYBERSECURITY SPECIALIST (INFOSEC)
National Defense University
Norfolk, VA · Fort McNair, DC
- $127,646 to $187,093 USD / year
…managers. | Manage, develop and maintain NDUâs cybersecurity program. Oversee and direct the NDU RMF program under DoDI 8510.01 across all IT assets, systems, and networks. | Coordinates…
Added 2 hours ago
M
Senior Client Partner
Mindtickle
Remote, United States
- $200,000 to $250,000 CAD / year
…2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support…

Jobgether

Senior Customer Success Manager

Remote, United States

$84,000 to $115,500 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $84,000 to $115,500 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in the United States.

The Senior Customer Success Manager will serve as a strategic advisor and trusted partner to a portfolio of high-value Mid-Market and Enterprise customers within a fast-growing SaaS environment. This role focuses on strengthening customer relationships, driving product adoption, maximizing retention, and identifying opportunities for account growth. You will oversee the customer journey from implementation through ongoing account management, ensuring seamless transitions and measurable business outcomes. Working closely with executive stakeholders and cross-functional teams, you will develop tailored success strategies and proactively address customer challenges. You will also contribute to customer advocacy, product feedback, and continuous improvement initiatives. This is a 12-month fixed-term contract offering the opportunity to make a meaningful impact while helping businesses optimize workforce management through innovative technology.

Accountabilities:

•

Implementation and Customer Onboarding: Partner with Professional Services during implementation to monitor progress, ensure stakeholder alignment, validate configurations against customer objectives, and proactively resolve potential roadblocks. Lead seamless transitions from implementation to ongoing customer success at Go-Live.

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Strategic Account Management: Manage a portfolio of high-value Mid-Market and Enterprise customers, building strong relationships with executive and operational stakeholders across HR, Operations, Payroll, and senior leadership.

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Customer Success Planning: Develop and execute tailored Mutual Success Plans aligned with customer business objectives, operational requirements, and measurable return on investment.

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Executive Engagement: Prepare and lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), presenting adoption metrics, business outcomes, product updates, and strategic recommendations.

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Product Adoption and Enablement: Monitor platform usage and help customers maximize the value of core and advanced features, including workforce scheduling, award interpretation, timesheets, and payroll readiness. Deliver tailored workshops and optimization sessions to support adoption.

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Technology Ecosystem Management: Guide customers through integrations and workflows involving HRIS, payroll, and point-of-sale systems, helping resolve technical challenges and improve operational efficiency.

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Customer Advocacy and Feedback: Build referenceable customer relationships and collaborate with Marketing on testimonials, case studies, reference calls, and review platform engagement. Communicate customer feedback and product improvement opportunities to Product, Engineering, and Design teams.

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Retention and Risk Management: Monitor customer health scores, product usage, and support trends to identify potential churn risks. Lead complex escalations and coordinate internal resources to resolve customer issues effectively.

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Renewal Support: Partner with Account Managers 90–120 days ahead of contract renewals, providing insights into account health, customer sentiment, product adoption, and demonstrated business value.

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Growth and Expansion: Identify opportunities for additional products, modules, locations, and user growth. Qualify expansion opportunities and coordinate their handoff to Account Management teams.

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Team Development and Operational Excellence: Mentor and support junior Customer Success Managers while contributing to internal playbooks, standard operating procedures, business review templates, and customer health management processes.

Requirements:

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Professional Experience: 5–8+ years of experience in B2B SaaS Customer Success or Strategic Account Management, including at least 2 years managing Mid-Market or Enterprise accounts.

•

Customer Relationship Management: Proven ability to develop trusted relationships with senior executives and operational stakeholders, influence decision-making, and drive long-term customer value.

•

Executive Communication: Experience leading strategic workshops, high-stakes customer meetings, and Executive Business Reviews with senior leaders such as COOs, HR Vice Presidents, and Heads of Payroll.

•

Technical and Integration Knowledge: Strong understanding of SaaS ecosystems, APIs, webhooks, single sign-on (SSO), and data flows between operational platforms, HR systems, and payroll solutions.

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Customer Success Technology: Hands-on experience with modern CRM and Customer Success platforms such as Salesforce, Vitally, or Gainsight, as well as collaboration and project management tools such as Jira and Slack.

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Problem-Solving Skills: Demonstrated ability to manage complex customer situations, identify root causes, coordinate cross-functional teams, and drive issues toward effective resolution.

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Industry Knowledge: Experience in Workforce Management (WFM), HR technology, payroll, or time-and-attendance software is strongly preferred.

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Commercial Acumen: Ability to identify retention risks, recognize expansion opportunities, support renewal strategies, and understand customer value and revenue retention metrics.

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Analytical Capabilities: Comfortable interpreting customer health scores, platform usage data, satisfaction metrics, and retention indicators to develop actionable success strategies.

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Leadership and Collaboration: Strong mentoring, organizational, communication, and stakeholder management skills, with the ability to work effectively across distributed teams.

•

Performance Orientation: Ability to contribute to key performance indicators, including net dollar retention (target benchmark of at least 110%), gross retention (at least 95%), customer satisfaction, stakeholder NPS, product adoption, and qualified expansion pipeline.

•

Work Environment: Comfortable working remotely within the United States and traveling approximately 10–15% of the time for executive business reviews, customer workshops, and occasional company events.

Benefits:

•

Annual Salary: $84,000–$115,500, depending on experience, qualifications, skills, and geographic location.

•

Potential additional performance-based incentive programs.

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Flexible remote working arrangements.

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Work-from-home stipend to support your home office.

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Employee Share Ownership Plan (ESOP), providing an opportunity to own a stake in the business.

•

Comprehensive healthcare benefits.

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401(k) retirement plan with employer matching contributions.

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Paid parental leave.

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20 days of paid time off (PTO), plus additional leave opportunities.

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Mental health and wellbeing support through Spring Health.

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Commuter reimbursement program.

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Study assistance and professional development opportunities.

•

Additional celebration days and volunteering leave.

•

Opportunities to participate in global employee working groups focused on collaboration, inclusion, and belonging.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

More about this job

Skills

Process improvement
Payroll
Scheduling
Oracle HRIS
Point of sale
Risk management
Team building
Decision making
Communication skills
Salesforce
Collaboration
Project management
Jira
Slack
Problem solving
Leadership
Coaching
Stakeholder management
Customer service

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Work requirements

Jobs in the United States