Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Human Resources Senior Coordinator - Supply Chain
Best Buy
Shepherdsville, KY
…relationships with our customers. If you like being around people who support other people and who strive to create an environment that inspires personal and team success, you'd be a great…
Added 2 mins ago
IT TECHNOLOGY SUPPORT MANAGER
Lorain County Health & Dentistry
Lorain, OH
Unlike the Systems & Security Support Associate, which focuses on direct technical support and operational security activities, and the NextGen Support Specialist, which focuses on…
Added 4 mins ago
Aviation Services - NDT Level III / Chief Inspector
PROtect, LLC
TX
Provide technical support for aircraft, component, structural, and maintenance-related NDT applications.
Added 11 mins ago
Registered Nurse Women's Med Surg
HCA Healthcare
Kingwood, TX
Basic Cardiac Life Support must be obtained within 30 days of employment start date
Added 11 mins ago
W
(USA) Cake Decorator
Walmart
LA MARQUE, TX
- $19 to $27 USD / hour
…to drive sales improve the shopping experience and elevate associate engagement utilizing hand held technology to make immediate business decisions related to production merchandise…
Added 11 mins ago
Engagement Specialist
AdventHealth
Burleson, TX
Provides support in the execution of experiences and meets or exceeds consumer needs, demonstrating a sense of urgency to recover any service gaps.
Added 11 mins ago
Wind Farm Technician II
RWE Americas
Big Springs, TX
Associate’s degree or equivalent certification in renewable energy technology or electrical systems is a plus
Added 11 mins ago
W
Freight Flow Associate 1 extra for 11/5
Walmart
Weslaco, TX
- $19 to $27 USD / hour
…member and identifying member needs providing guidance and support to members regarding selfservice technology assisting members with purchasing decisions locating merchandise resolving…
Added 11 mins ago
Personal Banker Big Spring TX
Wells Fargo
BIG SPRING, TX
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking…
Added 11 mins ago
Engineering Manager - Siteworks
Elkay
Caddo Mills, TX
The Siteworks Engineering Manager is responsible for leading Application and Product Engineering functions to support successful and accurate quoting, design, manufacturing, and…
Added 11 mins ago
Registered Nurse Cath Lab
HCA Healthcare
Kingwood, TX
Stroke response times nearly half of the national average. Cutting-edge SPOT Technology that detects sepsis earlier than the human eye. An Enhanced Surgical Recovery program that reduces…
Added 11 mins ago
W
Freight Flow Associate - FT (3) 11/5/26
Walmart
Weslaco, TX
- $19 to $27 USD / hour
…member and identifying member needs providing guidance and support to members regarding selfservice technology assisting members with purchasing decisions locating merchandise resolving…
Added 11 mins ago
W
(USA) Freight Flow Associate
Walmart
Shenandoah, TX
- $19 to $27 USD / hour
…member and identifying member needs providing guidance and support to members regarding selfservice technology assisting members with purchasing decisions locating merchandise resolving…
Added 11 mins ago
W
Freight Flow Associate - 2 PT 11/5 event
Walmart
Weslaco, TX
- $19 to $27 USD / hour
…member and identifying member needs providing guidance and support to members regarding selfservice technology assisting members with purchasing decisions locating merchandise resolving…
Added 11 mins ago
Assistant Branch Manager
Woodforest National Bank
Missouri City, TX
· Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls while modeling accountability and attention to detail.
Added 11 mins ago
Certified Surgical Technologist
AdventHealth
Burleson, TX
Provides assistance and support to members of the surgical team as needed.
Added 11 mins ago
CG
SHIFT SUPERVISOR (FULL TIME)
Compass Group, North America
CLEBURNE, TX
- $21 to $21.5 USD / hour
- Full-time
…ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing…
Added 11 mins ago
P&C Electrician C - P&C Electrician A
American Electric Power
Texarkana, TX
Education: Associate’s degree in electrical engineering technology, electronic technology, or related technology field.
Added 12 mins ago
CG
FLOOR TECHNICIAN (FULL TIME)
Compass Group, North America
SPRING, TX
- $13 to $13.5 USD / hour
- Full-time
…ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing…
Added 12 mins ago
F
Part-Time Accounting Associate
Fujifilm
College Station, TX
- Part-time
…life-impacting medicine. You'll gain hands-on exposure as you support one or more pillars of corporate accounting, working in a modern SAP S/4HANA environment, and exposure to a real J-SOX…
Added 12 mins ago
Senior Associate, Program Scheduling
L3Harris
Waco, TX
…mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 12 mins ago
Biomedical Technician
Fresenius Medical Care
Corpus Christi, TX
Associate Degree in electronics / biomedical technology, or equivalent (preferred but not required)
Added 12 mins ago
Epic Resolute HB Contracts Analyst II
Texas Health Resources
Arlington, TX
Bachelor's Degree Computer Science, Information Technology, Business, clinical discipline, or related field (Preferred)
Added 12 mins ago
Medical Value and Health Information Technology (MVHIT) Manager - Health IT Liaison - South Central
Amgen
San Antonio, TX
Let’s do this. Let’s change the world. In this vital role you will secure coverage for our brands and to support patient access. In a dynamic healthcare environment, the organization…
Added 12 mins ago
Food Quality Assurance Coordinator
Cotton Holdings
Houston, TX
…restoration and recovery, construction, roofing, logistical support, temporary workforce housing, and culinary services to public and private entities worldwide. Cotton combines this…

Jobgether

Senior Associate, Workforce Management

Remote, United States

$32.69 to $40.87 CAD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $32.69 to $40.87 CAD / hour
Experience: At least 3 years of hands-on workforce management experience in a contact centre or customer support environment, including direct responsibility for scheduling.
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Associate, Workforce Management based in Canada.

This role is central to ensuring that customer support teams have the right people available at the right time across phone, chat, and email channels. You will take ownership of workforce scheduling for a portfolio of customer experience teams, balancing service levels, operational costs, coverage requirements, and employee experience. Working within a small, high-trust team, you will manage schedules, anticipate staffing gaps, and respond to changing operational needs. You will collaborate with People Operations, Enablement, Systems, and domain leaders to translate business priorities into effective workforce plans. Beyond scheduling, you will contribute to forecasting, intraday management, reporting, and process automation. This is a hands-on opportunity for an experienced WFM professional to influence operational decisions and improve how a growing support organization works.

Accountabilities:

• Own workforce scheduling: Build, publish, and maintain schedules for assigned customer experience teams, including shift rotations, weekend and extended-hours coverage, shift bidding, and multi-skill allocation across phone, chat, and email.

• Maintain effective coverage: Plan for anticipated shrinkage, including paid time off, training, meetings, coaching, and leaves. Manage PTO availability, schedule offline activities strategically, and identify potential coverage risks early.

• Maintain scheduling accuracy: Review and process schedule change requests consistently, ensuring schedules accurately reflect employee availability and expected activities. Maintain reliable records that support adherence monitoring, performance discussions, and payroll processes.

• Provide workforce management expertise: Represent the WFM function in projects involving operating-hour changes, new support channels, technology updates, and organizational changes. Assess staffing implications and communicate operational trade-offs clearly.

•

Collaborate with cross-functional teams:

• Partner with HR and People Operations on employee leaves, accommodations, contract changes, and overtime requirements.

• Coordinate with Enablement teams to plan training and nesting schedules for new hires.

• Work with domain leaders to understand coverage requirements and employee shift preferences.

• Partner with Systems teams to maintain the tools and integrations supporting workforce scheduling.

• Monitor performance and reporting: Track schedule effectiveness, adherence, conformance, shrinkage, and staffing coverage against demand. Analyze results, explain operational trends, and recommend practical improvements.

• Improve processes and automation: Identify manual or inefficient scheduling activities and contribute to automation initiatives using tools such as Playvox and Claude, while validating outputs and ensuring accuracy.

• Contribute to the broader WFM ecosystem: Apply an understanding of forecasting, capacity planning, intraday management, leave management, shrinkage, and reporting to ensure scheduling decisions align with wider operational plans.

Requirements:

• At least 3 years of hands-on workforce management experience in a contact centre or customer support environment, including direct responsibility for scheduling.

• Demonstrated experience building and maintaining schedules for 100 or more agents across multiple skills or communication channels.

• Experience managing rotations, weekend coverage, and extended operating hours.

• Strong understanding of workforce management principles, including forecasting inputs, capacity planning, shrinkage, Erlang-based staffing, service levels, occupancy, schedule adherence, and conformance.

• Ability to understand how demand forecasts translate into staffing schedules and how intraday performance informs future planning.

• Proficiency with a workforce management platform such as Playvox, NICE IEX, Verint, or Assembled, as well as familiarity with related CRM and telephony systems.

• Sound judgment when balancing coverage, operational costs, fairness, and employee experience, including the ability to make informed decisions with incomplete information and escalate issues when appropriate.

• Strong stakeholder management and communication skills, with the ability to explain staffing decisions and their operational or financial implications to team leads, People partners, and senior leaders.

• A high level of ownership, accuracy, and accountability, with the ability to anticipate next steps and manage scheduling responsibilities independently.

• Interest in or regular use of AI and automation tools to improve productivity, supported by the ability to critically review and validate their outputs.

Nice-to-have qualifications:

• Experience specifically with Playvox or familiarity with Zendesk and Five9.

• SQL skills or experience using business intelligence tools such as Preset or Looker.

• Experience working in financial services or another regulated industry.

• Experience managing workforce schedules involving business process outsourcing (BPO) or external service partners.

Benefits:

• Hourly compensation ranging from CA$32.69 to CA$40.87, depending on skills, experience, and role level.

• Equity compensation for permanent employees.

• Comprehensive health benefits.

• Life insurance.

• Long-term group savings and retirement benefits, including employer matching through a business savings program.

• 20 vacation days per year.

• Four wellness days per year.

• Unlimited paid sick and mental health days, subject to role eligibility.

• Opportunity to work outside Canada for up to 90 days per year through a flexible remote-work program, subject to role eligibility.

• Employee resource groups and communities supporting inclusion and belonging, including groups for 2SLGBTQ+ employees, women, and Black employees.

• A collaborative working environment with colleagues across North America.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

Report this job