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Added 1 min ago
JP
Part Time (20-Hours) Associate Banker, Bethany Village Branch, Portland, OR
JPMC page
Portland, OR
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 1 min ago
JP
Part Time (20 Hours) Associate Banker, Kent Place Branch, Englewood, CO
JPMC page
Englewood, CO
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 1 min ago
Associate Banker, 40 Hours, Seattle, WA - Roosevelt and NE 64th Branch
JPMC page
Seattle, WA
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 1 min ago
Associate Banker, 20 Hours, Saint Helens, OR - St Helens Branch
JPMC page
Saint Helens, OR
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 2 mins ago
1st Shift MCVD Technician
Coherent Corp. US
Granby, CT
High school diploma or equivalent required; technical or associate degree preferred
Added 3 mins ago
L
Full Time - Sales Specialist - Millwork - Day
Lowes
Butler, PA
- Full-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond competitive pay and flexible…
Added 5 mins ago
Beauty Advisor
Ulta Beauty, Inc.
Bend, OR
…and advertising displays, physical inventory procedures, and processing/unloading shipments using Ulta Beauty’s technology and best…
Added 10 mins ago
Retail Pharmacist in Pen Argyl, PA
Soliant Health
Pen Argyl, PA
Collaborate closely with the store operations team to drive associate engagement and communicate pharmacy and company strategies.
Added 10 mins ago
SH
Retail Pharmacist - Belleville, PA
Soliant Health
Belleville, PA
- $59.5 to $71.5 USD / hour
Maintain close collaboration with store operations to support associate engagement and communicate company strategies.
Added 10 mins ago
SH
Retail Pharmacy Manager in Milton, PA
Soliant Health
Milton, PA
- $59.5 to $71.5 USD / hour
Collaborate closely with store operations to drive associate engagement and effectively communicate company and department goals.
Added 12 mins ago
Fuel Station Attendant
Albertsons Companies
LUBBOCK, TX · Lubbock, TX
Transaction Handling: Processing purchases accurately using cash registers and payment systems
Added 12 mins ago
Deli Clerk
Albertsons Companies
GARDEN CITY, NY · Garden City, NY
Cash Handling: Processing transactions and making accurate change using register systems (varies by location)
Added 14 mins ago
Correspondence Unit Project Coordinator
University of New Orleans
Baton Rouge, LA
Meets established productivity, timeliness, quality, and accuracy expectations for processing Medicaid eligibility emails and other assigned electronic correspondence. Effectively manages…
Added 14 mins ago
Correspondence Unit Project Coordinator
University of New Orleans
Baton Rouge, LA
Meets established productivity, timeliness, quality, and accuracy expectations for processing Medicaid eligibility emails and other assigned electronic correspondence. Effectively manages…
Added 25 mins ago
Production Associate
Nesco Resource
Irmo, SC
Job Summary: The Production Associate is responsible for supporting daily manufacturing operations in a frozen food production facility. This role involves preparing, processing, packaging,…
Added 25 mins ago
GI
654771117-Speciality Store Team Lead-Full Time-Store 75- Auten's Loft
Goodwill Industries of Upstate/Midlands of SC and SCVIA
West Columbia, SC
- Full-time
…Goodwill's mission-driven values. To encourage and promote positive associate, customer, and donor relationships that support sales growth, operational excellence, and the profitability of…
Added 25 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Lexington, SC
- $15 to $17 USD / hour
- Full-time
Lead merchandise progression process (receiving deliveries, unloading and sorting cartons, processing merchandise, and flowing goods to the sales floor)
Added 25 mins ago
SR
SWPF Senior Work Control Planner
Savannah River Mission Completion
Aiken, SC
- $76,704 to $138,048 USD / year
Savannah River Mission Completion (SRMC) is seeking a Salt Waste Processing Facility (SWPF) Senior Work Control Planner to be based in our Aiken, SC location on the Savannah River Site…
Added 25 mins ago
Personal Banker Florence Main
Wells Fargo
FLORENCE, SC
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking…
Added 25 mins ago
W
(USA) Freight Flow Associate-3
Walmart
ROCK HILL, SC
- $20 to $28 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added 26 mins ago
CE
Sales Associate
Claires Essentials LLC
Lansing, MI
- $13.73 USD / hour
As a Sales Associate, you are both a brand ambassador and a certified Piercing Specialist, delivering safe, professional piercing services while creating welcoming, energetic, and…
Added 38 mins ago
Pre-Analytic Lab Supervisor
AdventHealth
Parker, CO
Performs and oversees pre-analytical laboratory activities, including equipment maintenance, inventory control, specimen collection, processing, and cleaning.
Added 38 mins ago
MLS/MLT
AdventHealth
Parker, CO
Compiles and reviews reports to ensure timely collection, processing, and testing of samples.
Added 38 mins ago
CE
Warehouse Associate / Delivery Driver
Consolidated Electrical Distributors
Greeley, CO
- $55,000 to $64,000 USD / year
Job title: Warehouse Associate / Delivery Driver
Added 38 mins ago
HH
Bilingual Medicaid Eligibility Advocate
HCA Healthcare
Thornton, CO
- $20.25 to $30.38 USD / hour
…patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying…

Jobgether

Senior Associate, Workforce Management

Remote, United States

$32.69 to $40.87 CAD / hour

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Job details

Pay: $32.69 to $40.87 CAD / hour
Experience: At least 3 years of hands-on workforce management experience in a contact centre or customer support environment, including direct responsibility for scheduling.
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Associate, Workforce Management based in Canada.

This role is central to ensuring that customer support teams have the right people available at the right time across phone, chat, and email channels. You will take ownership of workforce scheduling for a portfolio of customer experience teams, balancing service levels, operational costs, coverage requirements, and employee experience. Working within a small, high-trust team, you will manage schedules, anticipate staffing gaps, and respond to changing operational needs. You will collaborate with People Operations, Enablement, Systems, and domain leaders to translate business priorities into effective workforce plans. Beyond scheduling, you will contribute to forecasting, intraday management, reporting, and process automation. This is a hands-on opportunity for an experienced WFM professional to influence operational decisions and improve how a growing support organization works.

Accountabilities:

• Own workforce scheduling: Build, publish, and maintain schedules for assigned customer experience teams, including shift rotations, weekend and extended-hours coverage, shift bidding, and multi-skill allocation across phone, chat, and email.

• Maintain effective coverage: Plan for anticipated shrinkage, including paid time off, training, meetings, coaching, and leaves. Manage PTO availability, schedule offline activities strategically, and identify potential coverage risks early.

• Maintain scheduling accuracy: Review and process schedule change requests consistently, ensuring schedules accurately reflect employee availability and expected activities. Maintain reliable records that support adherence monitoring, performance discussions, and payroll processes.

• Provide workforce management expertise: Represent the WFM function in projects involving operating-hour changes, new support channels, technology updates, and organizational changes. Assess staffing implications and communicate operational trade-offs clearly.

•

Collaborate with cross-functional teams:

• Partner with HR and People Operations on employee leaves, accommodations, contract changes, and overtime requirements.

• Coordinate with Enablement teams to plan training and nesting schedules for new hires.

• Work with domain leaders to understand coverage requirements and employee shift preferences.

• Partner with Systems teams to maintain the tools and integrations supporting workforce scheduling.

• Monitor performance and reporting: Track schedule effectiveness, adherence, conformance, shrinkage, and staffing coverage against demand. Analyze results, explain operational trends, and recommend practical improvements.

• Improve processes and automation: Identify manual or inefficient scheduling activities and contribute to automation initiatives using tools such as Playvox and Claude, while validating outputs and ensuring accuracy.

• Contribute to the broader WFM ecosystem: Apply an understanding of forecasting, capacity planning, intraday management, leave management, shrinkage, and reporting to ensure scheduling decisions align with wider operational plans.

Requirements:

• At least 3 years of hands-on workforce management experience in a contact centre or customer support environment, including direct responsibility for scheduling.

• Demonstrated experience building and maintaining schedules for 100 or more agents across multiple skills or communication channels.

• Experience managing rotations, weekend coverage, and extended operating hours.

• Strong understanding of workforce management principles, including forecasting inputs, capacity planning, shrinkage, Erlang-based staffing, service levels, occupancy, schedule adherence, and conformance.

• Ability to understand how demand forecasts translate into staffing schedules and how intraday performance informs future planning.

• Proficiency with a workforce management platform such as Playvox, NICE IEX, Verint, or Assembled, as well as familiarity with related CRM and telephony systems.

• Sound judgment when balancing coverage, operational costs, fairness, and employee experience, including the ability to make informed decisions with incomplete information and escalate issues when appropriate.

• Strong stakeholder management and communication skills, with the ability to explain staffing decisions and their operational or financial implications to team leads, People partners, and senior leaders.

• A high level of ownership, accuracy, and accountability, with the ability to anticipate next steps and manage scheduling responsibilities independently.

• Interest in or regular use of AI and automation tools to improve productivity, supported by the ability to critically review and validate their outputs.

Nice-to-have qualifications:

• Experience specifically with Playvox or familiarity with Zendesk and Five9.

• SQL skills or experience using business intelligence tools such as Preset or Looker.

• Experience working in financial services or another regulated industry.

• Experience managing workforce schedules involving business process outsourcing (BPO) or external service partners.

Benefits:

• Hourly compensation ranging from CA$32.69 to CA$40.87, depending on skills, experience, and role level.

• Equity compensation for permanent employees.

• Comprehensive health benefits.

• Life insurance.

• Long-term group savings and retirement benefits, including employer matching through a business savings program.

• 20 vacation days per year.

• Four wellness days per year.

• Unlimited paid sick and mental health days, subject to role eligibility.

• Opportunity to work outside Canada for up to 90 days per year through a flexible remote-work program, subject to role eligibility.

• Employee resource groups and communities supporting inclusion and belonging, including groups for 2SLGBTQ+ employees, women, and Black employees.

• A collaborative working environment with colleagues across North America.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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