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Added 3 mins ago
BRANCH MANAGER TW
O'Neal Industries
Charlotte, NC
Safety and Employee Well-Being: Lead the branch safety program and build a strong safety culture. Implement and enforce TW Metals safety policies and procedures and ensure compliance with…
Added 5 mins ago
CDL Truck Driver Commercial- Home Daily, Benefits Effective Day 1, PTO
WM
Smyrna, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 5 mins ago
CDL Truck Driver Helper Commercial- Home Daily, Benefits Effective Day 1, PTO
WM
Smyrna, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 5 mins ago
CDL Truck Driver Roll Off- Home Daily, Benefits Effective Day 1, PTO
WM
Alpharetta, GA · Cumming, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 19 mins ago
Sr. Scheduler
Vertiv
Greenville, SC
…Infrastructure Solutions programs. This role partners closely with Program Managers, Solutions Architects, Engineering, Procurement, and Manufacturing to ensure schedule accuracy, risk…
Added 21 mins ago
CO
Special Services Assistant VI (Fire Emergency)
County of Los Angeles
Los Angeles, CA
- $16,109.2 to $25,053.08 USD / month
…and financial affairs, under the general direction of a CEO…
Added 22 mins ago
EC
Commercial Engineer and Codes & Standards Manager
Eaton Corporation
Ellisville, MO
- $146,000 to $215,000 USD / year
+ Deliver, through the Manager - Application Engineering, timely and accurate application support, technical documentation and technical marketing collateral with source-of-truth controls,…
Added 22 mins ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte
Kansas City, MO
In this role, you will work closely with a Product Manager to translate business priorities into executable product requirements, coordinate delivery with engineering and data teams, and…
Added 22 mins ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte
Saint Louis, MO
In this role, you will work closely with a Product Manager to translate business priorities into executable product requirements, coordinate delivery with engineering and data teams, and…
Added 23 mins ago
Baker
Tim Hortons
Tiffin, OH
Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
Added 23 mins ago
Manufacturing Assistant
Gleason
Rochester, NY
…instructions and to perform any other duties requested by their manager or…
Added 23 mins ago
CNC Machinist 1st Shift
Gleason
Rochester, NY
Read and interpret blueprints, program readouts, and technical directives to determine and obtain materials and cutting tools for the job and to visualize the finished part and critical…
Added 23 mins ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Independence, MO
- Full-time
+ Leadership - Assist the Store Manager in supervising, training, and developing high-performing employees, fostering a motivated and engaged team.
Added 23 mins ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Dexter, MO
- Full-time
+ Leadership - Assist the Store Manager in supervising, training, and developing high-performing employees, fostering a motivated and engaged team.
Added 25 mins ago
J
Staff/Senior Staff Technical Program Manager, Federal
Jobgether
Remote, United States
- $220,000 to $260,000 USD / year
…steps. Our partner is looking for a Staff/Senior Staff Technical Program Manager, Federal based in the United…
Added 25 mins ago
J
Senior Project Manager (Corporate Events & Experiences Planner)
Jobgether
Remote, United States
- $95,166 to $123,716 USD / year
…and next steps. Our partner is looking for a Senior Project Manager (Corporate Events & Experiences Planner) based in the United…
Added 25 mins ago
J
Manager, Experience Cloud Specialists
Jobgether
Remote, United States
- $104,000 to $135,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Experience Cloud Specialists based in the United…
Added 25 mins ago
J
EverCommerce - Talent Acquisition Operations Manager
Jobgether
Remote, United States
- $130,000 to $150,000 USD / year
…looking for an EverCommerce - Talent Acquisition Operations Manager based in the United…
Added 26 mins ago
Sr Associate Quality Control I
Amgen Inc.
NC
…Quality Control Bioassay will report directly to the Senior Manager of Quality Control Bioassay. This role may manage bioassay…
Added 26 mins ago
Quality Control Team Lead - 2nd shift
Amgen Inc.
NC
…Quality Control Bioassay will report directly to the Senior Manager of Quality Control Bioassay. This role may manage bioassay…
Added 28 mins ago
HI
Program Manager
Health Improvement Partnership of Santa Cruz County
Santa Cruz, CA
- $83,388.76 USD / year
…programs across the Central Coastal Region? If so, apply for the Program Manager role that has opened at the Health Improvement Partnership of Santa Cruz County…
Added 30 mins ago
AT
Manager|Assembly Row 12|P1-2031716-6
AMC THEATRES
Somerville, MA
- $23.25 to $24.5 USD / hour
Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments
Added 34 mins ago
Customer Success Manager
IHS GLOBAL INC
Houston, TX
The customer success manager plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients. By developing an understanding of the users and…
Added 37 mins ago
Packaging and Equipment Engineer - On-Site
State Industrial Products
Hebron, OH
Career Opportunity. As a high growth company, we offer strong opportunities for career advancement. Our training and development programs are designed to help you build new skills, grow…
Added 39 mins ago
Seasonal Sales Associate, UGG
Deckers Retail, LLC
Pleasant Prairie, WI
…loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer…

Jobgether

Manager, Experience Cloud Specialists

Remote, United States

$104,000 to $135,000 USD / year

Apply About employer

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Job details

Pay: $104,000 to $135,000 USD / year
Experience: At least 2 years of experience managing customer-facing teams or leading significant cross-functional programs.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Experience Cloud Specialists based in the United States.

The Manager, Experience Cloud Specialists will lead and develop a high-performing team responsible for driving customer adoption, platform modernization, and revenue growth across the public sector. This leadership role focuses on helping state and local government customers maximize the value of cloud-based technology solutions. You will oversee strategic initiatives involving cloud migrations, platform upgrades, legacy system transitions, and AI-enabled capabilities. Working closely with Sales, Customer Success, Product, Finance, and other stakeholders, you will ensure seamless collaboration and measurable customer outcomes. The role combines people leadership, commercial strategy, and operational excellence in a fast-paced SaaS environment. This is an opportunity to shape scalable processes, strengthen customer relationships, and contribute to the evolution of digital government services.

Accountabilities:

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Lead, coach, and develop a team of Experience Cloud Specialists, Senior Specialists, and Operations Specialists, establishing clear performance expectations, development plans, and career progression opportunities.

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Establish effective team operating rhythms, including regular meetings, individual coaching sessions, pipeline reviews, forecasting, territory planning, and strategic account discussions.

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Drive customer adoption and platform growth strategies, identifying opportunities for cloud migrations, legacy solution replacements, upgrades, renewals, and expansion initiatives.

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Coach team members on consultative selling, customer discovery, executive engagement, solution positioning, commercial strategy, and opportunity management.

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Develop customer-specific platform strategies that connect government priorities with technology capabilities, AI-powered solutions, data insights, and measurable business outcomes.

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Oversee pipeline health, opportunity qualification, forecasting, prioritization, and reporting, ensuring leadership has clear visibility into performance, risks, and growth opportunities.

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Support complex and high-value customer opportunities, providing strategic guidance and coordinating cross-functional resources to overcome challenges and accelerate decisions.

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Ensure operational teams effectively support pricing analysis, quotations, contracts, renewals, commercial scenarios, CRM accuracy, and transaction execution.

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Build strong relationships across Sales, Customer Success, Product, Solution Consulting, Finance, Legal, Operations, and executive leadership to improve collaboration and customer outcomes.

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Develop and continuously improve sales methodologies, playbooks, engagement frameworks, enablement resources, reporting standards, and scalable operating processes.

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Leverage customer insights, performance data, automation, and AI-enabled workflows to improve team productivity, operational efficiency, and decision-making while maintaining appropriate human oversight.

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Represent the team in executive meetings, customer engagements, strategic workshops, industry events, and internal training sessions while promoting a culture of accountability, innovation, and continuous improvement.

Requirements:

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Minimum of 5 years of experience in government technology, SaaS, public-sector consulting, customer success, solution consulting, strategic sales, account management, or a related field.

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At least 2 years of experience managing customer-facing teams or leading significant cross-functional programs.

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Proven track record of driving customer growth, platform adoption, cloud migrations, technology modernization, renewals, upgrades, and expansion initiatives.

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Demonstrated experience coaching professionals in consultative discovery, executive engagement, platform positioning, and commercial opportunity management.

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Strong understanding of sales pipeline management, forecasting, opportunity qualification, recurring revenue models, and commercial performance.

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Solid knowledge of state and local government operations, procurement processes, organizational structures, and public-sector technology modernization priorities.

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Experience developing operational frameworks, sales methodologies, governance structures, playbooks, training programs, and scalable processes.

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Demonstrated ability to lead cross-functional initiatives, influence stakeholders without direct authority, and coordinate complex projects.

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Strong analytical, research, and problem-solving skills, with the ability to translate customer and business data into actionable strategies.

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Excellent communication, presentation, facilitation, negotiation, and change-management skills, including the ability to engage confidently with senior executives and government leaders.

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Working knowledge of SaaS contracting, pricing, quoting, renewals, product transitions, Salesforce, and recurring-revenue processes.

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Familiarity with AI-enabled workflows, business automation, and operational transformation is preferred.

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Experience working directly with state or local government customers is highly desirable.

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Knowledge of government-focused SaaS platforms and customer lifecycle management is an advantage.

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Relevant training or certifications in leadership, consultative selling, value selling, customer success, or change management are considered a plus.

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Commitment to continuous learning, collaboration, customer focus, responsible AI adoption, and professional development.

Benefits:

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Competitive annual salary ranging from $104,000 to $135,000 USD.

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Competitive bonus opportunities.

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Fully remote-first working environment.

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Flexible Time Off (FTO) to support work-life balance.

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Company-wide paid wellbeing days.

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Work-from-home reimbursement to support your home office.

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Multiple healthcare plan options, including a 100% employer-paid medical plan.

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Employer contributions to Health Savings Accounts (HSA), where applicable.

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Fitness reimbursement program.

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Access to on-demand mental health resources, including Headspace.

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Paid parental leave for birthing and non-birthing parents.

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Traditional and Roth 401(k) retirement plans with a generous employer match.

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Employer-paid life and accidental death and dismemberment (AD&D) insurance.

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Access to online learning platforms and professional development opportunities.

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Inclusive and collaborative workplace culture supported by employee resource groups and wellness communities.

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Opportunities to contribute to meaningful public-sector technology initiatives that improve government services and communities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Sales
Coaching
Forecasting
Prioritization
Reporting
Leadership
Customer insight
Decision making
Process improvement
Procurement
Research
Problem solving
Communication skills
Negotiation
Change management
Salesforce
Collaboration

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