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Added 8 mins ago
BPO RFP Writer
MCI Careers
FL
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 11 mins ago
J
Manager, Experience Cloud Specialists
Jobgether
Remote, United States
- $104,000 to $135,000 USD / year
The Manager, Experience Cloud Specialists will lead and develop a high-performing team responsible for driving customer adoption, platform modernization, and revenue growth across the…
Added 18 mins ago
Scheduler
CACI, INC.-FEDERAL
Remote, United States
Lead the development, maintenance, and execution of Integrated Master Schedules (IMS) to support program objectives, technical milestones, and operational requirements
Added 25 mins ago
Membership Experience Staff
The YMCA of the Virginia Peninsulas
Williamsburg, VA
2. YMCA experience in member services, program, or a related field is preferred.
Added 32 mins ago
CO
Adaptive Planning & Source Protection Manager (Environmental Regulatory Manager)
City of Portland
Portland, OR
- $136,884.8 to $193,086.4 USD / year
This position plays a vital role in protecting Portland’s drinking water for generations to come. This role will lead efforts to safeguard both the Bull Run Watershed and the Columbia South…
Added 35 mins ago
Outreach Care Specialist
The Elevance Health Companies, Inc.
United States
…independence, and quality of life through homecare and community-based…
Added 42 mins ago
SO
Program Management III
State of Colorado
CO
- $8,898 to $14,238 USD / month
Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
Added 46 mins ago
Manager - Health, Safety, and Environmental
Kualoa Ranch Hawai'i
Kaneohe, HI
…improvement of Kualoa Ranch’s health, safety and environmental program across all operations: Tours & Recreation, Agriculture & Land Management, Film/Production, Facilities & Maintenance,…
Added 56 mins ago
HG
Social Media Marketing Instructor
Higher Ground IHS
Albany, NY
- $50 to $75 USD / hour
HG Discover is a community education and enrichment initiative developed by Higher Ground Integrated Human Services (IHS), Inc., a nonprofit organization established in 2009.
Added 1 hour ago
Staff Systems Engineer (Redondo Beach CA)
CORP-Corporate Office
United States
Seeking a EMI/EMC Systems Engineer to serve as the subject matter expert (SME) and technical lead for Electromagnetic Interference (EMI), Electromagnetic Compatibility (EMC), and E3…
Added 1 hour ago
Senior Implementation Lead
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Implementation Lead based in the United States.
Added 1 hour ago
CI
Senior Manager - US Transfer Pricing
Coupang Internal
United States
- $155,000 to $267,000 USD / year
Intercompany Transactions & Intellectual Property: Lead the transfer pricing strategies surrounding tangible asset transfers, intercompany services, and royalty models. Advise on global…
Added 1 hour ago
Engineer IV - Electrical
DVJ Consulting Engineers
Los Angeles, CA
Working under the direction of the Sustainability Strike Team Lead, this position serves as an electrical engineering Subject Matter Expert (SME) supporting multiple Project Managers and…
Added 1 hour ago
Caterpillar Heavy Equipment Mechanic (CAT)
Mustang Cat
Bryan, TX
…mechanic or looking to advance your skills, we offer both shop and field service opportunities - with training provided for motivated professionals ready to grow in the construction…
Added 1 hour ago
C
Senior Manager - US Transfer Pricing
Coupang
United States
- $155,000 to $267,000 USD / year
Intercompany Transactions & Intellectual Property: Lead the transfer pricing strategies surrounding tangible asset transfers, intercompany services, and royalty models. Advise on global…
Added 1 hour ago
ME
Senior Industrial Hygienist - Consulting (CIH)
Montrose Environment
Denver, CO
- $100,000 to $150,000 USD / year
Assist the Director, Industrial Hygiene Services and other senior staff to develop and/or lead IH activities and execute projects
Added 1 hour ago
HF
Adult Day Program Aide/Job Coach
Help For Brain Injured Children, Inc.
Whittier, CA
- $19 to $20.5 USD / hour
· Report daily to Lead Assistant and/or Program Director
Added 1 hour ago
DH
Food and Beverage Manager - Training Focus
Druid Hills Golf Club
Atlanta, GA
- $50,000 to $60,000 USD / year
…private club industry, is seeking a Food and Beverage Manager to lead our dynamic F&B operations. The Food and Beverage Manager will oversee all aspects of our dining services, ensuring…
Added 1 hour ago
Food and Beverage Manager - Beverage Focus
Druid Hills Golf Club
Atlanta, GA
…private club industry, is seeking a Food and Beverage Manager to lead our dynamic F&B operations. The Food and Beverage Manager will oversee all aspects of our dining services, ensuring…
Added 1 hour ago
Director, Digital Experience & Web Strategy
Jobgether
Remote, United States
As Director, Digital Experience & Web Strategy, you will lead the strategy, transformation, and performance of a large portfolio of locally branded practice websites. You will play a…
Added 1 hour ago
SO
DSHS DDS Adjudicator 5 Supervisor
State of Washington
WA
- $6,229 to $8,374 USD / month
DSHS’s Economic Services Administration is seeking an Adjudicator Supervisor (DDS Adjudicator 5) to supervise a unit of Adjudicators. This position is a vital part in ensuring team members…
Added 2 hours ago
ConvergeFSI - Lead UI Engineer - Products & Platforms
Deloitte
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…FSI team in our mission to develop differentiated financial services products that achieve product-market fit. This is a great opportunity to be on the frontlines of Deloitte's innovation &…
Added 2 hours ago
ConvergeFSI - Lead UI Engineer - Products & Platforms
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…FSI team in our mission to develop differentiated financial services products that achieve product-market fit. This is a great opportunity to be on the frontlines of Deloitte's innovation &…
Added 2 hours ago
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Collins Aerospace
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…other CMC manufacturing engineering, factory operations, and program management both in Largo and other RTX…
Added 2 hours ago
Senior Manager - Materials, Planning & SIOP (Onsite)
Collins Aerospace
Hollywood, FL
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Jobgether

Manager, Experience Cloud Specialists

Remote, United States

$104,000 to $135,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $104,000 to $135,000 USD / year
Experience: At least 2 years of experience managing customer-facing teams or leading significant cross-functional programs.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Experience Cloud Specialists based in the United States.

The Manager, Experience Cloud Specialists will lead and develop a high-performing team responsible for driving customer adoption, platform modernization, and revenue growth across the public sector. This leadership role focuses on helping state and local government customers maximize the value of cloud-based technology solutions. You will oversee strategic initiatives involving cloud migrations, platform upgrades, legacy system transitions, and AI-enabled capabilities. Working closely with Sales, Customer Success, Product, Finance, and other stakeholders, you will ensure seamless collaboration and measurable customer outcomes. The role combines people leadership, commercial strategy, and operational excellence in a fast-paced SaaS environment. This is an opportunity to shape scalable processes, strengthen customer relationships, and contribute to the evolution of digital government services.

Accountabilities:

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Lead, coach, and develop a team of Experience Cloud Specialists, Senior Specialists, and Operations Specialists, establishing clear performance expectations, development plans, and career progression opportunities.

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Establish effective team operating rhythms, including regular meetings, individual coaching sessions, pipeline reviews, forecasting, territory planning, and strategic account discussions.

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Drive customer adoption and platform growth strategies, identifying opportunities for cloud migrations, legacy solution replacements, upgrades, renewals, and expansion initiatives.

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Coach team members on consultative selling, customer discovery, executive engagement, solution positioning, commercial strategy, and opportunity management.

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Develop customer-specific platform strategies that connect government priorities with technology capabilities, AI-powered solutions, data insights, and measurable business outcomes.

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Oversee pipeline health, opportunity qualification, forecasting, prioritization, and reporting, ensuring leadership has clear visibility into performance, risks, and growth opportunities.

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Support complex and high-value customer opportunities, providing strategic guidance and coordinating cross-functional resources to overcome challenges and accelerate decisions.

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Ensure operational teams effectively support pricing analysis, quotations, contracts, renewals, commercial scenarios, CRM accuracy, and transaction execution.

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Build strong relationships across Sales, Customer Success, Product, Solution Consulting, Finance, Legal, Operations, and executive leadership to improve collaboration and customer outcomes.

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Develop and continuously improve sales methodologies, playbooks, engagement frameworks, enablement resources, reporting standards, and scalable operating processes.

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Leverage customer insights, performance data, automation, and AI-enabled workflows to improve team productivity, operational efficiency, and decision-making while maintaining appropriate human oversight.

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Represent the team in executive meetings, customer engagements, strategic workshops, industry events, and internal training sessions while promoting a culture of accountability, innovation, and continuous improvement.

Requirements:

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Minimum of 5 years of experience in government technology, SaaS, public-sector consulting, customer success, solution consulting, strategic sales, account management, or a related field.

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At least 2 years of experience managing customer-facing teams or leading significant cross-functional programs.

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Proven track record of driving customer growth, platform adoption, cloud migrations, technology modernization, renewals, upgrades, and expansion initiatives.

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Demonstrated experience coaching professionals in consultative discovery, executive engagement, platform positioning, and commercial opportunity management.

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Strong understanding of sales pipeline management, forecasting, opportunity qualification, recurring revenue models, and commercial performance.

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Solid knowledge of state and local government operations, procurement processes, organizational structures, and public-sector technology modernization priorities.

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Experience developing operational frameworks, sales methodologies, governance structures, playbooks, training programs, and scalable processes.

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Demonstrated ability to lead cross-functional initiatives, influence stakeholders without direct authority, and coordinate complex projects.

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Strong analytical, research, and problem-solving skills, with the ability to translate customer and business data into actionable strategies.

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Excellent communication, presentation, facilitation, negotiation, and change-management skills, including the ability to engage confidently with senior executives and government leaders.

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Working knowledge of SaaS contracting, pricing, quoting, renewals, product transitions, Salesforce, and recurring-revenue processes.

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Familiarity with AI-enabled workflows, business automation, and operational transformation is preferred.

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Experience working directly with state or local government customers is highly desirable.

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Knowledge of government-focused SaaS platforms and customer lifecycle management is an advantage.

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Relevant training or certifications in leadership, consultative selling, value selling, customer success, or change management are considered a plus.

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Commitment to continuous learning, collaboration, customer focus, responsible AI adoption, and professional development.

Benefits:

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Competitive annual salary ranging from $104,000 to $135,000 USD.

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Competitive bonus opportunities.

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Fully remote-first working environment.

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Flexible Time Off (FTO) to support work-life balance.

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Company-wide paid wellbeing days.

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Work-from-home reimbursement to support your home office.

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Multiple healthcare plan options, including a 100% employer-paid medical plan.

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Employer contributions to Health Savings Accounts (HSA), where applicable.

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Fitness reimbursement program.

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Access to on-demand mental health resources, including Headspace.

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Paid parental leave for birthing and non-birthing parents.

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Traditional and Roth 401(k) retirement plans with a generous employer match.

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Employer-paid life and accidental death and dismemberment (AD&D) insurance.

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Access to online learning platforms and professional development opportunities.

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Inclusive and collaborative workplace culture supported by employee resource groups and wellness communities.

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Opportunities to contribute to meaningful public-sector technology initiatives that improve government services and communities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Sales
Coaching
Forecasting
Prioritization
Reporting
Leadership
Customer insight
Decision making
Process improvement
Procurement
Research
Problem solving
Communication skills
Negotiation
Change management
Salesforce
Collaboration

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