Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 7 mins ago
Learning Technology Manager
Accenture
Overland Park, KS
…result: personalized, measurable learning that accelerates skill development and builds tomorrow's workforce,…
Added 7 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Overland Park, KS
…deploy the Reinvention Force: a human + AI team of Transformers, Workforce Architects, and AI & Data Innovators that makes reinvention real at enterprise scale. This is a high-visibility,…
Added 7 mins ago
A
Contracting Counsel Manager
Accenture
Overland Park, KS
- $94,400 to $293,800 USD / year
…blockchain security, automation, systems integration and agile development. Advise senior company leadership on legal risks associated with transactions and understanding of the larger…
Added 7 mins ago
Customer Experience Manager- EdTech
Accenture
Overland Park, KS
…purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like…
Added 7 mins ago
O
Software Development Manager
Oracle
Topeka, KS
- $112,800 to $264,100 USD / year
We are looking for a hands-on engineering manager to lead the Authorization team within IAM. This team is responsible for designing, building, and operating critical authorization services…
Added 7 mins ago
Frontend Engineer
GN Hearing
Topeka, KS
· You will join the Growth Engineering organization, reporting to the Senior Engineering Manager, Growth.
Added 11 mins ago
Principal, HR Business Partner
L3Harris Technologies
Palm Bay, FL
…you will serve as a trusted advisor to the Division General Manager aligning workforce, organizational, and leadership priorities with business growth…
Added 14 mins ago
People & Organization (Human Resources) Business Partner II
Phoenix Contact
Middletown, PA
…customer needs change, and translate those needs into practical workforce and development…
Added 15 mins ago
TA
Space Domain Awareness and Directed Energy Analyst
The Aerospace Corpor
Colorado Springs, CO
- $86,600 to $150,400 USD / year
…expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span…
Added 15 mins ago
TT
Vice President, Total Rewards
Travere Therapeutics
Denver, CO
- $285,000 to $385,000 USD / year
…partners closely with Finance and Legal on executive compensation, workforce investments and Compensation Committee matters and uses market data, analytics, technology and AI to improve…
Added 16 mins ago
CC
Lead Database Administrator - Cloud AWS / Mongo DB / Cassandra
Charter Communicatio
Greenwood Village, CO
- $31,533 USD / year
…management to sustain business growth. Proactively works with development teams to improve database design and procedures on PL/SQL best…
Added 16 mins ago
Program Manager Data Center Operations
Amazon
Umatilla, OR
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting…
Added 16 mins ago
Senior Manager, Brand Creative Retail, Seasonless Story Design, NA
Nike
Beaverton, OR
Nike seeks a Senior Manager-level Story Designer for Retail: An innovator who will lead and develop consumer-led retail concepts and the evolution of the Nike retail business. A creative,…
Added 16 mins ago
Expert Designer, Energy Graphic Design, Global Jordan
Nike
Beaverton, OR
…teammates. You play a key role in the conceptualization, design, and development of head-to-toe graphics and branding elements. You have an affinity for world-building and storytelling…
Added 16 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Beaverton, OR
…deploy the Reinvention Force: a human + AI team of Transformers, Workforce Architects, and AI & Data Innovators that makes reinvention real at enterprise scale. This is a high-visibility,…
Added 16 mins ago
Learning Technology Manager
Accenture
Beaverton, OR
…result: personalized, measurable learning that accelerates skill development and builds tomorrow's workforce,…
Added 16 mins ago
A
Contracting Counsel Manager
Accenture
Beaverton, OR
- $94,400 to $293,800 USD / year
…blockchain security, automation, systems integration and agile development. Advise senior company leadership on legal risks associated with transactions and understanding of the larger…
Added 16 mins ago
Product Line Manager II, Global Apparel Speed
Nike
Beaverton, OR
This role joins the Men’s & Women’s Sportswear Apparel Speed team, partnering with Inline Product Management, Design, Development, Global and Geography Merchandising, Sourcing, and GLAM…
Added 16 mins ago
Customer Experience Manager- EdTech
Accenture
Beaverton, OR
…purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like…
Added 16 mins ago
Chief Compliance Officer
Bonneville Power Administration
Portland, OR
Added 16 mins ago
Customer Service Manager, Airport Customer Experience - Portland (PDX)
American Airlines
Portland, OR
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Added 16 mins ago
O
Software Development Manager
Oracle
Salem, OR
- $112,800 to $264,100 USD / year
We are looking for a hands-on engineering manager to lead the Authorization team within IAM. This team is responsible for designing, building, and operating critical authorization services…
Added 16 mins ago
Financial Solutions Advisor Registration Candidate- Williamette Valley Market
Bank of America
Eugene, OR · Corvallis, OR · Salem, OR · Oregon City, OR · Clackamas, OR · Wilsonville, OR · West Linn, OR · Bend, OR · Portland, OR
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports…
Added 16 mins ago
Frontend Engineer
GN Hearing
Salem, OR
· You will join the Growth Engineering organization, reporting to the Senior Engineering Manager, Growth.
Added 19 mins ago
CCaaS Platform Lead
Carnival Corporation
Fort Lauderdale, FL
Princess Cruises is seeking a highly experienced Senior Manager, CCaaS Platform & Architecture to lead the strategy, governance, architecture, and operational oversight of our global NICE…

Jobgether

Manager Controlling & Planning

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership.
Posting language: English
Posted: Nov 4, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Controlling & Planning based in United States.

As a Manager Controlling & Planning, you will oversee workforce planning and operational performance across multiple customer service projects. You will ensure that the right people are available at the right time across phone, chat, and email support channels. Using forecasts, service volumes, and operational targets, you will develop staffing strategies and optimize resource allocation. You will also monitor daily operations in real time, identify performance deviations, and implement corrective measures to maintain service quality. Working closely with team leaders and project managers, you will coordinate schedules and ensure efficient workforce utilization. Additionally, you will contribute to improving reporting systems, planning processes, and automation initiatives. This fully remote opportunity offers significant responsibility, varied international projects, and the chance to contribute to an innovative customer service environment.

Accountabilities

In this role, you will manage workforce planning and operational performance, ensuring that staffing levels align with customer demand and service objectives. Your responsibilities will include:

• Plan workforce allocation across customer service projects based on forecasts, contact volumes, and service-level targets.

• Monitor daily operations in real time, identify deviations from planned performance, and implement immediate corrective actions.

• Develop and maintain employee shift schedules, coordinating closely with team leaders and project managers.

• Monitor key performance indicators, including service levels, availability, handling times, and workforce utilization.

• Analyze operational data and translate performance insights into actionable recommendations.

• Develop and optimize reporting systems to improve operational visibility and decision-making.

• Continuously improve workforce planning processes and identify opportunities to automate recurring tasks and workflows.

• Collaborate with internal stakeholders to ensure effective resource allocation and smooth day-to-day operations.

• Contribute ideas and initiatives that enhance operational efficiency and overall customer service performance.

Requirements

The ideal candidate combines hands-on customer service workforce management experience with strong analytical skills and the ability to make effective decisions in a dynamic operational environment. The following qualifications are essential:

• At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership. This experience is mandatory.

• Confident user of Microsoft Excel or Google Sheets for data analysis, reporting, and workforce planning.

• Experience with workforce management (WFM) platforms or telephony systems is considered an advantage.

• Strong numerical aptitude and analytical thinking, with the ability to interpret operational data and identify trends.

• Excellent organizational skills and the ability to work independently and systematically.

• Ability to remain calm, focused, and effective when managing high contact volumes and changing operational priorities.

• Strong problem-solving and decision-making abilities, particularly when responding to real-time operational challenges.

• Very good command of either German or English. Fluency in at least one of these languages is required; both are not necessary.

• Strong communication and collaboration skills to coordinate effectively with team leaders and project stakeholders.

Benefits

• 100% Remote Work: Work from anywhere in the world, regardless of your location.

• Flexible Working Hours: Benefit from flexible scheduling and greater autonomy in organizing your work.

• Generous Annual Leave: Enjoy 30 days of paid vacation per year, increasing to 35 days after five years of service.

• Varied Projects: Work across diverse customer service projects for well-known international brands.

• Real Responsibility: Take ownership of important operational processes from the beginning.

• Fast Decision-Making: Benefit from short communication channels, accessible decision-makers, and an agile working environment.

• AI and Automation Exposure: Collaborate with a team that develops its own AI solutions and bots while continuously exploring new technologies.

• Professional Development: Access learning and training opportunities to strengthen your professional skills.

• Flexible Contract Arrangements: Candidates living outside Germany will collaborate on a freelance basis.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Customer service
Reporting
Decision making
Analytical skills
Team leadership
Microsoft Excel
Google Sheets
Data analysis
Organizational skills
Work independently
Problem solving
Communication skills
Collaboration

Report this job