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SPL Enablement Lead
True Talent Solutions Partners
San Francisco, CA
- $130,000 to $180,000 USD / year
- Familiarity with learning management systems, call review tools, analytics, or AI-enabled learning systems is useful.
Added just now
TT
Forward Deployed Engineer
True Talent Solutions Partners
New York, NY
- $180,000 USD / year
Join a fast-growing AI engineering team building production systems for enterprise clients. You will work across client environments to turn complex business challenges into deployed AI…
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Account Development Representative
SCP Distributors LLC
Orlando, FL
Comfort with technology, including CRM systems (Salesforce or similar), Microsoft Office, and multi-line phone systems.
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Procurement Engineer
Fortive
Pittsburgh, PA
Working knowledge, proficiency, and understanding of ERP/MRP systems and their use in a manufacturing environment.
Added just now
Test Engineer 3 (IDN - 205)
SageCor Solutions
Annapolis Junction, MD
- Experience developing and executing test plans for HPC systems
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Artificial Intelligence Machine Learning 1 (FST - 148)
SageCor Solutions
Annapolis Junction, MD
…production environments, ensuring seamless integration with other systems.• Full-Stack Engineering:o Contribute to the development and maintenance of the full stack for AI model-based…
Added just now
EC
Academic Assistant | Elementary School
Elevate Charter Schools
New Haven, CT
- $30,000 to $35,000 USD / year
- Strengthen school-wide systems and traditions - Support the design and implementation of school-wide routines, rituals, and celebrations - including exhibitions, performances, and…
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ERS-NETA Electrical Testing Technician - Shreveport, LA
Vertiv
Shreveport, LA
Perform all aspects of testing and maintenance of electrical power distribution systems.
Added just now
ERS-NETA Electrical Testing Technician - Shreveport, LA
Vertiv
Shreveport, LA
Perform all aspects of testing and maintenance of electrical power distribution systems.
Added just now
ERS-NETA Electrical Testing Technician - Nashville, TN
Vertiv
Nashville, TN · Huntsville, AL · Birmingham, AL
Perform all aspects of testing and maintenance of electrical power distribution systems.
Added just now
ERS-NETA Electrical Testing Technician - Nashville, TN
Vertiv
Nashville, TN · Huntsville, AL · Birmingham, AL
Perform all aspects of testing and maintenance of electrical power distribution systems.
Added just now
Test Technician
HITACHI ENERGY USA INC
South Boston, VA
Create certified test reports using computerized systems.
Added just now
Charge Nurse (RN)- Acute/Intermediate Care- Surgery- Augusta
Wellstar Health System
Augusta, GA
Added just now
IG
Controls Developer
Insight Global
Dallas, TX
- From $70 USD / hour
Insight Global is looking for a Industrial Controls PLC/SCADA developer to support the automation and control systems development for a new semiconductor manufacturing facility. The…
Added 1 min ago
Crypto Site Manager
Fortitude Mining, LLC
Aurora, NE · Grand Island, NE · Prosser, NE
Ensure timely and accurate repairs of equipment, including miners, PDUs, network systems, and cooling infrastructure.
Added 1 min ago
Health, Safety, and Environmental (HSE) Specialist, Power Operations
Crusoe
Abilene, TX
- Regulatory Awareness: Maintain continuous awareness of new HSE requirements and manage their integration into existing systems and practices accordingly.
Added 1 min ago
Site Leader I, Syracuse, #1545
Gopuff
Syracuse, NY
Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
Added 1 min ago
CU
Administrative Assistant Community Horticulture - Riverhead, NY
Cornell Univ (NYS Colleges & Exper Sta)
United States
- $21 to $25 USD / hour
Enter data in various computer programs or into online forms/systems
Added 1 min ago
Memory Care Life Enrichment Leader (CTRS)
Kensington Senior Living, LLC
White Plains, NY
Added 2 mins ago
IL
Strategy & Operations Associate, GTM
Interplay Learning Inc.
Remote, United States
- $100,000 to $110,000 USD / year
…You'll use AI tools like Claude to move faster and learn our systems (Salesforce, HubSpot) along the way. We're hiring you for judgment, structure, and…
Added 2 mins ago
Client Success Project Manger
Drips
Remote, United States
…high-level technical requirements to integrate with the client’s…
Added 2 mins ago
B
Developer - Enterprise Business Systems
Battelle
Columbus, OH · COLUMBUS, OH
- $81,600 to $116,300 USD / year
…multiple business functions, and have a meaningful voice in how systems are designed and improved. You’ll combine hands-on development, debugging, integration, and problem-solving with the…
Added 2 mins ago
VP of Capital Markets
OneEnergy Renewables
Madison, WI · Portland, OR · Boulder, CO · Seattle, WA · New York, NY
Track record of successful collaboration with internal and external stakeholders and leading change management across teams and systems
Added 2 mins ago
Software Engineering Senior Associate
DTCC Candidate Experience
Jersey City, NJ
…requirements, designing, developing, and testing all software systems and applications for the firm. Works closely with architects, product managers, project management, and end-users in…
Added 2 mins ago
Extension Agent, Ag
North Carolina State University
NC

Jobgether

Manager Controlling & Planning

Remote, United States

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Job details

Experience: At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership.
Posting language: English
Posted: Nov 4, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Controlling & Planning based in United States.

As a Manager Controlling & Planning, you will oversee workforce planning and operational performance across multiple customer service projects. You will ensure that the right people are available at the right time across phone, chat, and email support channels. Using forecasts, service volumes, and operational targets, you will develop staffing strategies and optimize resource allocation. You will also monitor daily operations in real time, identify performance deviations, and implement corrective measures to maintain service quality. Working closely with team leaders and project managers, you will coordinate schedules and ensure efficient workforce utilization. Additionally, you will contribute to improving reporting systems, planning processes, and automation initiatives. This fully remote opportunity offers significant responsibility, varied international projects, and the chance to contribute to an innovative customer service environment.

Accountabilities

In this role, you will manage workforce planning and operational performance, ensuring that staffing levels align with customer demand and service objectives. Your responsibilities will include:

• Plan workforce allocation across customer service projects based on forecasts, contact volumes, and service-level targets.

• Monitor daily operations in real time, identify deviations from planned performance, and implement immediate corrective actions.

• Develop and maintain employee shift schedules, coordinating closely with team leaders and project managers.

• Monitor key performance indicators, including service levels, availability, handling times, and workforce utilization.

• Analyze operational data and translate performance insights into actionable recommendations.

• Develop and optimize reporting systems to improve operational visibility and decision-making.

• Continuously improve workforce planning processes and identify opportunities to automate recurring tasks and workflows.

• Collaborate with internal stakeholders to ensure effective resource allocation and smooth day-to-day operations.

• Contribute ideas and initiatives that enhance operational efficiency and overall customer service performance.

Requirements

The ideal candidate combines hands-on customer service workforce management experience with strong analytical skills and the ability to make effective decisions in a dynamic operational environment. The following qualifications are essential:

• At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership. This experience is mandatory.

• Confident user of Microsoft Excel or Google Sheets for data analysis, reporting, and workforce planning.

• Experience with workforce management (WFM) platforms or telephony systems is considered an advantage.

• Strong numerical aptitude and analytical thinking, with the ability to interpret operational data and identify trends.

• Excellent organizational skills and the ability to work independently and systematically.

• Ability to remain calm, focused, and effective when managing high contact volumes and changing operational priorities.

• Strong problem-solving and decision-making abilities, particularly when responding to real-time operational challenges.

• Very good command of either German or English. Fluency in at least one of these languages is required; both are not necessary.

• Strong communication and collaboration skills to coordinate effectively with team leaders and project stakeholders.

Benefits

• 100% Remote Work: Work from anywhere in the world, regardless of your location.

• Flexible Working Hours: Benefit from flexible scheduling and greater autonomy in organizing your work.

• Generous Annual Leave: Enjoy 30 days of paid vacation per year, increasing to 35 days after five years of service.

• Varied Projects: Work across diverse customer service projects for well-known international brands.

• Real Responsibility: Take ownership of important operational processes from the beginning.

• Fast Decision-Making: Benefit from short communication channels, accessible decision-makers, and an agile working environment.

• AI and Automation Exposure: Collaborate with a team that develops its own AI solutions and bots while continuously exploring new technologies.

• Professional Development: Access learning and training opportunities to strengthen your professional skills.

• Flexible Contract Arrangements: Candidates living outside Germany will collaborate on a freelance basis.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Reporting
Decision making
Analytical skills
Team leadership
Microsoft Excel
Google Sheets
Data analysis
Organizational skills
Work independently
Problem solving
Communication skills
Collaboration

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