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Added 1 min ago
O
Software Development Manager
Oracle
Lincoln, NE
- $112,800 to $264,100 USD / year
We are looking for a hands-on engineering manager to lead the Authorization team within IAM. This team is responsible for designing, building, and operating critical authorization services…
Added 2 mins ago
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Facets Product Consultant - Manager
Cognizant
Lincoln, NE
- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
Added 2 mins ago
Archer IRM Developer / Administrator
Cognizant
Lincoln, NE
· Strong expertise in Archer Application and Questionnaire Development, Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, and reporting capabilities.
Added 2 mins ago
Senior Companion Animal Territory Representative - (Delaware/ Maryland Eastern Shore)
Merck
Lincoln, NE
…structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business…
Added 2 mins ago
Product Marketing Manager
Meta
Lincoln, NE
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 2 mins ago
Proposals and Contract Manager
Parexel
Lincoln, NE
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
Added 5 mins ago
Technical Project Manager
Illumina, Inc.
United States
Illumina is seeking a Technical Project Manager to drive the execution of technical projects across a portfolio of sustaining engineering, lifecycle management, manufacturing, supply chain,…
Added 7 mins ago
Operations Manager, Autonomous Safety
DoorDash USA
San Francisco, CA
As Manager of Operational Safety, you will lead the team responsible for safety systems, incident response, and SOP governance for DoorDash's autonomous robot operations. You will set…
Added 13 mins ago
Technical Program Manager
Motive
San Francisco, CA
As a Senior Technical Program Manager on Motive’s embedded Technical Program Management (TPM) team, you will lead complex, cross-functional programs that span hardware, firmware, software,…
Added 13 mins ago
Maintenance Supervisor - UniFirst
UniFirst Corporation
Richmond, VA
Partner with the Production Manager to develop, manage and maintain budget for building, equipment, capital expenditures and parts/labor.
Added 13 mins ago
Maintenance Supervisor - UniFirst
UniFirst Corporation
Springfield, MO
Partner with the Production Manager to develop, manage and maintain budget for building, equipment, capital expenditures and parts/labor.
Added 19 mins ago
Product Manager II, YouTube Shorts Creation Growth
YouTube
Mountain View, CA · San Bruno, CA
Experience utilizing AI productivity tools to streamline individual, business, or development workflows.
Added 19 mins ago
Software Engineering Tech Lead Manager, Search Intelligence, Discover User Understanding
Google
Mountain View, CA
8 years of experience in software development, including 5 years in machine learning, recommendation, personalization, ads or search quality.
Added 24 mins ago
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Beauty Counter Manager - Trend Beauty, Providence Place - Full Time
Macy's
Providence, RI
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 25 mins ago
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Beauty Counter Manager - Trend Beauty, Riverside Galleria at Tyler - Full Time
Macy's
Riverside, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 25 mins ago
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Asset Protection Captain, Kings Plaza - Full Time
Macy's
Brooklyn, NY
- Full-time
Partner with store leadership to support a safe, secure, and customer-focused environment.
Added 25 mins ago
M
Beauty Counter Manager - Lancome, Barton Creek Square Mall - Full Time
Macy's
Austin, TX
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 25 mins ago
M
Beauty Counter Manager - MAC, North Star Mall - Full Time
Macy's
San Antonio, TX
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 25 mins ago
M
Beauty Counter Manager - Estee Lauder, Downey Stonewood Center - Full Time
Macy's
Downey, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 25 mins ago
M
Beauty Counter Manager - Estee Lauder, Moreno Valley - Full Time
Macy's
Moreno Valley, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 25 mins ago
EPC Automation Lead
Bechtel Corporation
AZ
…reservoirs. The project scope includes significant access road development, construction of the upper reservoir with dams and an overflow spillway, underground tunnel waterways in…
Added 25 mins ago
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Personal Stylist, Tysons Corner Center - Full Time
Macy's
McLean, VA
- Full-time
Partner with store team, vendors and community partners to develop and host virtual and in-store events to deliver incremental sales.
Added 25 mins ago
M
Beauty Counter Manager - MAC, Springfield VA- Full Time
Macy's
Springfield, VA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 26 mins ago
M
Retail Fragrances Sales Support Associate - DKNY, Culver City Center - Full Time
Macy's
Culver City, CA
- Full-time
Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies
Added 30 mins ago
JEWELRY/STORE MANAGER
The Kroger Co.
Eugene, OR · Medford, OR
Onboard, train and oversee development of store associates; know current talent and prepare talent for advancement and growth

Jobgether

Manager Controlling & Planning

Remote, United States

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Job details

Experience: At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership.
Posting language: English
Posted: Nov 4, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Controlling & Planning based in United States.

As a Manager Controlling & Planning, you will oversee workforce planning and operational performance across multiple customer service projects. You will ensure that the right people are available at the right time across phone, chat, and email support channels. Using forecasts, service volumes, and operational targets, you will develop staffing strategies and optimize resource allocation. You will also monitor daily operations in real time, identify performance deviations, and implement corrective measures to maintain service quality. Working closely with team leaders and project managers, you will coordinate schedules and ensure efficient workforce utilization. Additionally, you will contribute to improving reporting systems, planning processes, and automation initiatives. This fully remote opportunity offers significant responsibility, varied international projects, and the chance to contribute to an innovative customer service environment.

Accountabilities

In this role, you will manage workforce planning and operational performance, ensuring that staffing levels align with customer demand and service objectives. Your responsibilities will include:

• Plan workforce allocation across customer service projects based on forecasts, contact volumes, and service-level targets.

• Monitor daily operations in real time, identify deviations from planned performance, and implement immediate corrective actions.

• Develop and maintain employee shift schedules, coordinating closely with team leaders and project managers.

• Monitor key performance indicators, including service levels, availability, handling times, and workforce utilization.

• Analyze operational data and translate performance insights into actionable recommendations.

• Develop and optimize reporting systems to improve operational visibility and decision-making.

• Continuously improve workforce planning processes and identify opportunities to automate recurring tasks and workflows.

• Collaborate with internal stakeholders to ensure effective resource allocation and smooth day-to-day operations.

• Contribute ideas and initiatives that enhance operational efficiency and overall customer service performance.

Requirements

The ideal candidate combines hands-on customer service workforce management experience with strong analytical skills and the ability to make effective decisions in a dynamic operational environment. The following qualifications are essential:

• At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership. This experience is mandatory.

• Confident user of Microsoft Excel or Google Sheets for data analysis, reporting, and workforce planning.

• Experience with workforce management (WFM) platforms or telephony systems is considered an advantage.

• Strong numerical aptitude and analytical thinking, with the ability to interpret operational data and identify trends.

• Excellent organizational skills and the ability to work independently and systematically.

• Ability to remain calm, focused, and effective when managing high contact volumes and changing operational priorities.

• Strong problem-solving and decision-making abilities, particularly when responding to real-time operational challenges.

• Very good command of either German or English. Fluency in at least one of these languages is required; both are not necessary.

• Strong communication and collaboration skills to coordinate effectively with team leaders and project stakeholders.

Benefits

• 100% Remote Work: Work from anywhere in the world, regardless of your location.

• Flexible Working Hours: Benefit from flexible scheduling and greater autonomy in organizing your work.

• Generous Annual Leave: Enjoy 30 days of paid vacation per year, increasing to 35 days after five years of service.

• Varied Projects: Work across diverse customer service projects for well-known international brands.

• Real Responsibility: Take ownership of important operational processes from the beginning.

• Fast Decision-Making: Benefit from short communication channels, accessible decision-makers, and an agile working environment.

• AI and Automation Exposure: Collaborate with a team that develops its own AI solutions and bots while continuously exploring new technologies.

• Professional Development: Access learning and training opportunities to strengthen your professional skills.

• Flexible Contract Arrangements: Candidates living outside Germany will collaborate on a freelance basis.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Reporting
Decision making
Analytical skills
Team leadership
Microsoft Excel
Google Sheets
Data analysis
Organizational skills
Work independently
Problem solving
Communication skills
Collaboration

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