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Added 2 mins ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
…performance, resiliency, capacity planning, and autonomous…
Added 13 mins ago
Technical Relationship Manager (USA)
ControlUp
Remote, United States
ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.
Added 14 mins ago
Senior Analyst, Power Markets – Long-Term Forecasting (Modelling) - 26433
Enverus
Austin, TX
…sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a…
Added 23 mins ago
Senior Power Engineer, Platforms Engineering
Google
Sunnyvale, CA
…AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 29 mins ago
Lead Consultant - Cybersecurity Commissioning, Verification & Validation
Jobgether
Remote, United States
…operational acceptance. You will work closely with engineering, operations, commissioning, construction, and security teams to assess industrial control systems and critical infrastructure.…
Added 31 mins ago
P
Senior Electrical Engineer
Pfizer
Andover, MA
- $99,200 to $165,400 USD / year
Offer engineering guidance to operations and maintenance teams to support reliable system performance and informed decision-making.
Added 31 mins ago
Sr. Go-To-Market Partner Specialist, Agentic Workspaces, AWS, Applied AI Solutions Partner GTM
Amazon
Boston, MA
Added 32 mins ago
Quality Assurance Manager (Mgr Quality 3) - 30981
HII
Pocasset, MA
…countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels…
Added 42 mins ago
Data Center Site Program Manager
Google
Moncks Corner, SC · Saint George, SC
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 42 mins ago
Data Center Site Program Manager
Google
Columbus, OH
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 42 mins ago
Data Center Site Program Manager
Google
Lenoir, NC
2 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 42 mins ago
Software Engineer Manager II, Rack, Power and Cooling Systems
Google
Sunnyvale, CA
…AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 42 mins ago
Data Center Site Program Manager
Google
Kansas City, MO
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 53 mins ago
Security Senior Manager
Chemours
Wilmington, DE
The Senior Manager, Security & Resilience is a key leader in protecting the company’s people, operations, assets, and reputation. This role provides enterprise-level leadership and deep…
Added 53 mins ago
US Product Development Engineering Leader
Qnity
Newark, DE
…stakeholders such as Manufacturing Technology (MT), Integrated Operations (IO), Quality, and Research & Development (R&D). You will also play a key role in understanding customer needs and…
Added 53 mins ago
Poromerics Conversions Area Leader
Qnity
Newark, DE
This position reports to the Poromerics Backend Operations Leader and provides overall leadership for the Conversions production area which is a 24/7 operation. The Conversions Area Manager…
Added 53 mins ago
Contract Manufacturing Manager
Qnity
Wilmington, DE
Communicate regularly with the direct manager, Integrated Operations Leaders, and other key stakeholders.
Added 53 mins ago
Q
Strategic Growth Program Manager - Advanced Packaging
Qnity
Wilmington, DE
- $151,340 to $237,820 USD / year
…including Marketing and New Business Development, Technology, Operations, Supply Chain, Finance, and business…
Added 1 hour ago
FinOps Analyst -Remote - US
Ellucian
UNAVAILABLE, SC
Partner with stakeholders across Cloud Engineering/Operations, R&D, Product, Finance, Procurement, and other business functions to integrate FinOps practices into day-to-day technology…
Added 1 hour ago
PI
Associate Scientist
Pfizer, Inc.
NY
- $60,200 to $100,400 USD / year
Operate, monitor, troubleshoot, and maintain laboratory automation systems to ensure reliable, compliant, and efficient laboratory operations.
Added 1 hour ago
O
Senior Platform Software Engineer - OCI
Oracle
Juneau, AK
- $92,500 to $209,500 USD / year
Perform regular maintenance activities, including security updates, vulnerability remediation, certificate lifecycle operations, and platform upgrades while ensuring minimal customer impact.
Added 1 hour ago
Data Center Site Program Manager
Google
Fort Wayne, IN
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 1 hour ago
Data Center Site Program Manager
Google
Cedar Rapids, IA
2 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 1 hour ago
Data Center Site Program Manager
Google
Red Oak, TX
2 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 1 hour ago
Manager, Technical Program Manager, AI Foundations
Google
San Jose, CA · Kirkland, WA · New York, NY
Experience in working with engineers, product managers, product specialists or operations managers to drive product development.

Jobgether

Manager Controlling & Planning

Remote, United States

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Job details

Experience: At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership.
Posting language: English
Posted: Nov 4, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Controlling & Planning based in United States.

As a Manager Controlling & Planning, you will oversee workforce planning and operational performance across multiple customer service projects. You will ensure that the right people are available at the right time across phone, chat, and email support channels. Using forecasts, service volumes, and operational targets, you will develop staffing strategies and optimize resource allocation. You will also monitor daily operations in real time, identify performance deviations, and implement corrective measures to maintain service quality. Working closely with team leaders and project managers, you will coordinate schedules and ensure efficient workforce utilization. Additionally, you will contribute to improving reporting systems, planning processes, and automation initiatives. This fully remote opportunity offers significant responsibility, varied international projects, and the chance to contribute to an innovative customer service environment.

Accountabilities

In this role, you will manage workforce planning and operational performance, ensuring that staffing levels align with customer demand and service objectives. Your responsibilities will include:

• Plan workforce allocation across customer service projects based on forecasts, contact volumes, and service-level targets.

• Monitor daily operations in real time, identify deviations from planned performance, and implement immediate corrective actions.

• Develop and maintain employee shift schedules, coordinating closely with team leaders and project managers.

• Monitor key performance indicators, including service levels, availability, handling times, and workforce utilization.

• Analyze operational data and translate performance insights into actionable recommendations.

• Develop and optimize reporting systems to improve operational visibility and decision-making.

• Continuously improve workforce planning processes and identify opportunities to automate recurring tasks and workflows.

• Collaborate with internal stakeholders to ensure effective resource allocation and smooth day-to-day operations.

• Contribute ideas and initiatives that enhance operational efficiency and overall customer service performance.

Requirements

The ideal candidate combines hands-on customer service workforce management experience with strong analytical skills and the ability to make effective decisions in a dynamic operational environment. The following qualifications are essential:

• At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership. This experience is mandatory.

• Confident user of Microsoft Excel or Google Sheets for data analysis, reporting, and workforce planning.

• Experience with workforce management (WFM) platforms or telephony systems is considered an advantage.

• Strong numerical aptitude and analytical thinking, with the ability to interpret operational data and identify trends.

• Excellent organizational skills and the ability to work independently and systematically.

• Ability to remain calm, focused, and effective when managing high contact volumes and changing operational priorities.

• Strong problem-solving and decision-making abilities, particularly when responding to real-time operational challenges.

• Very good command of either German or English. Fluency in at least one of these languages is required; both are not necessary.

• Strong communication and collaboration skills to coordinate effectively with team leaders and project stakeholders.

Benefits

• 100% Remote Work: Work from anywhere in the world, regardless of your location.

• Flexible Working Hours: Benefit from flexible scheduling and greater autonomy in organizing your work.

• Generous Annual Leave: Enjoy 30 days of paid vacation per year, increasing to 35 days after five years of service.

• Varied Projects: Work across diverse customer service projects for well-known international brands.

• Real Responsibility: Take ownership of important operational processes from the beginning.

• Fast Decision-Making: Benefit from short communication channels, accessible decision-makers, and an agile working environment.

• AI and Automation Exposure: Collaborate with a team that develops its own AI solutions and bots while continuously exploring new technologies.

• Professional Development: Access learning and training opportunities to strengthen your professional skills.

• Flexible Contract Arrangements: Candidates living outside Germany will collaborate on a freelance basis.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Reporting
Decision making
Analytical skills
Team leadership
Microsoft Excel
Google Sheets
Data analysis
Organizational skills
Work independently
Problem solving
Communication skills
Collaboration

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