Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Comms Planner, Attendee Marketing
Informa Group Plc.
Irving, TX
…This role also manages the campaign calendar and supports the development of the master brief, ensuring timely execution of communication sub-briefing activities based on the Campaign…
Added just now
SR
Field Service Technician – Surface Drills, Kershaw, SC
SMC Region USC
TN
- $35 to $45 USD / hour
…employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and…
Added 1 min ago
Warehouse Manager
AJM Packaging Corp
Joplin, MO
…plates, cups, bowls and bags, is seeking an experienced Warehouse Manager to its Joplin Warehouse team. The Warehouse Manager will direct and manage the overall inventory, warehousing, WMS,…
Added 1 min ago
Deployment Engineer
ALVEST
Des Plaines, IL
Join a highly motivated team of experts while building your career through collaboration, learning opportunities, development activities, and team events.
Added 2 mins ago
Assistant Store Manager
Community Choice Financial Family of Brands
Pulaski, TN
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added 2 mins ago
Assistant Store Manager
Community Choice Financial Family of Brands
Lavergne, TN
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added 2 mins ago
TO
Assistant Dining Manager
The Ohio State University
United States
- $17.69 to $22.96 USD / hour
The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and…
Added 4 mins ago
Director, Human Resources - Transportation
CHS, Inc.
Inver Grove Heights, MN
…performance management, talent management, employee relations, learning and development, compensation planning and organizational…
Added 7 mins ago
Business Program Manager
Grant PUD
Ephrata, WA
Added 7 mins ago
Paper Machine Superintendent
Smurfit Westrock
Longview, WA
Comprehensive training with numerous learning and development opportunities
Added 7 mins ago
Paper Machine Assistant Superintendent
Smurfit Westrock
Longview, WA
Comprehensive training with numerous learning and development opportunities
Added 7 mins ago
CB
Process Engineer
Conagra Brands
Kent, WA
- $81,000 to $95,000 USD / year
Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
Added 7 mins ago
Technical Program Manager, Capacity Planning and Delivery
Meta
Bellevue, WA
Meta is seeking a Technical Program Manager (TPM) at the staff level to lead and deliver large-scale, cross-organizational technical programs. In this role, you will apply deep technical…
Added 7 mins ago
Data Center Strategy & Planning Manager
Meta
Bellevue, WA
We are looking for a Data Center Strategy & Planning Manager with experience in developing infrastructure strategies and programs to join the Strategic Planning team within the Data Center…
Added 7 mins ago
Network Development Manager
Meta
Olympia, WA
Meta's Network Investments team is responsible for the strategic planning, commercial development, and delivery of one of the world's largest and fastest-growing fiber optic backbone…
Added 7 mins ago
C
Regional Maintenance Manager
CBRE
Olympia, WA
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 7 mins ago
Senior Companion Animal Territory Representative - (Delaware/ Maryland Eastern Shore)
Merck
Olympia, WA
Responsible for developing and meeting learning and development objectives agreed upon with leadership.
Added 7 mins ago
Senior Field Sales Manager, SaaS *Remote*
Wolters Kluwer
Olympia, WA
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 7 mins ago
Sr. Manager, Applied Science, Marketing Measurement and Performance Science (MAPS)
Amazon
Seattle, WA
Amazon’s Customer Behavior Analytics org is looking for an Senior Manager, Applied Science, to spearhead the rapid growth of our Marketing Measurement solutions. The team focuses on…
Added 7 mins ago
CC
Architecture Intern
CPL Consultants LLC
Charlotte, NC · Greenville, SC
- $21 USD / hour
Are you a student eager to turn classroom learning into real-world impact? At CPL, a nationally recognized Architecture & Engineering firm, we believe in empowering the next generation of…
Added 7 mins ago
Senior Technical Business Development Manager, AWS Marketplace
Amazon
Seattle, WA
At Amazon Web Services (AWS), we are hiring a Sr. Technical Business Development Manager to serve as the connective tissue between our seller and buyer ecosystem - including ISVs, channel…
Added 7 mins ago
Software Development Manager, BDT - Andes Storage / Cairns
Amazon
Seattle, WA
Manage the agile development process and methodology to deliver incremental value to customers
Added 7 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Seattle, WA
Instructional design, enterprise learning curriculum development, or organizational change management
Added 7 mins ago
Learning Technology Manager
Accenture
Redmond, WA · Seattle, WA · Kirkland, WA
Our work spans LMS, LXP, and skills platforms through to AI-enabled learning experiences, governance models, content ecosystems, and learner adoption strategies. The result: personalized,…
Added 7 mins ago
Principal Product Manager-ES, Desktop Cloud Visualization (DCV)
Amazon
Seattle, WA
We are looking for a Principal Product Manager to evolve DCV. You will own the vision and deliver the results that scale DCV to thousands of clients and millions of users, across a diverse…

Jobgether

Manager Controlling & Planning

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership.
Posting language: English
Posted: Nov 4, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Controlling & Planning based in United States.

As a Manager Controlling & Planning, you will oversee workforce planning and operational performance across multiple customer service projects. You will ensure that the right people are available at the right time across phone, chat, and email support channels. Using forecasts, service volumes, and operational targets, you will develop staffing strategies and optimize resource allocation. You will also monitor daily operations in real time, identify performance deviations, and implement corrective measures to maintain service quality. Working closely with team leaders and project managers, you will coordinate schedules and ensure efficient workforce utilization. Additionally, you will contribute to improving reporting systems, planning processes, and automation initiatives. This fully remote opportunity offers significant responsibility, varied international projects, and the chance to contribute to an innovative customer service environment.

Accountabilities

In this role, you will manage workforce planning and operational performance, ensuring that staffing levels align with customer demand and service objectives. Your responsibilities will include:

• Plan workforce allocation across customer service projects based on forecasts, contact volumes, and service-level targets.

• Monitor daily operations in real time, identify deviations from planned performance, and implement immediate corrective actions.

• Develop and maintain employee shift schedules, coordinating closely with team leaders and project managers.

• Monitor key performance indicators, including service levels, availability, handling times, and workforce utilization.

• Analyze operational data and translate performance insights into actionable recommendations.

• Develop and optimize reporting systems to improve operational visibility and decision-making.

• Continuously improve workforce planning processes and identify opportunities to automate recurring tasks and workflows.

• Collaborate with internal stakeholders to ensure effective resource allocation and smooth day-to-day operations.

• Contribute ideas and initiatives that enhance operational efficiency and overall customer service performance.

Requirements

The ideal candidate combines hands-on customer service workforce management experience with strong analytical skills and the ability to make effective decisions in a dynamic operational environment. The following qualifications are essential:

• At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership. This experience is mandatory.

• Confident user of Microsoft Excel or Google Sheets for data analysis, reporting, and workforce planning.

• Experience with workforce management (WFM) platforms or telephony systems is considered an advantage.

• Strong numerical aptitude and analytical thinking, with the ability to interpret operational data and identify trends.

• Excellent organizational skills and the ability to work independently and systematically.

• Ability to remain calm, focused, and effective when managing high contact volumes and changing operational priorities.

• Strong problem-solving and decision-making abilities, particularly when responding to real-time operational challenges.

• Very good command of either German or English. Fluency in at least one of these languages is required; both are not necessary.

• Strong communication and collaboration skills to coordinate effectively with team leaders and project stakeholders.

Benefits

• 100% Remote Work: Work from anywhere in the world, regardless of your location.

• Flexible Working Hours: Benefit from flexible scheduling and greater autonomy in organizing your work.

• Generous Annual Leave: Enjoy 30 days of paid vacation per year, increasing to 35 days after five years of service.

• Varied Projects: Work across diverse customer service projects for well-known international brands.

• Real Responsibility: Take ownership of important operational processes from the beginning.

• Fast Decision-Making: Benefit from short communication channels, accessible decision-makers, and an agile working environment.

• AI and Automation Exposure: Collaborate with a team that develops its own AI solutions and bots while continuously exploring new technologies.

• Professional Development: Access learning and training opportunities to strengthen your professional skills.

• Flexible Contract Arrangements: Candidates living outside Germany will collaborate on a freelance basis.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Customer service
Reporting
Decision making
Analytical skills
Team leadership
Microsoft Excel
Google Sheets
Data analysis
Organizational skills
Work independently
Problem solving
Communication skills
Collaboration

Report this job