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ES
Store Manager
Extra Space Storage
Avon, MA
- $22 to $23 USD / hour
Applications Deadline: Applications will be accepted until the position is filled.
Added just now
ES
Store Manager
Extra Space Storage
Stoughton, MA
- $22 to $23 USD / hour
Applications Deadline: Applications will be accepted until the position is filled.
Added just now
Communications Specialist
Point32Health
Canton, MA
· Write and edit a variety of materials, including briefing documents, award applications, fact sheets, etc.
Added just now
Rep., II - Sales - Micro- Greater Boston
Evident Scientific
Needham, MA
Present advanced microscopy, imaging, and software solutions to leading researchers and scientific audiences, translating complex technologies into practical applications.
Added 1 min ago
A
R&D Electromechanical Technician
Actalent
Woburn, MA
- $32 to $35 USD / hour
Added 1 min ago
Site Research Associate III
ThermoFisher Scientific
Worcester, MA
Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).
Added 1 min ago
O
Principal Consultant - FirstNet
Oracle
Boston, MA
- $71,200 to $166,100 USD / year
Added 1 min ago
Senior Data Scientist (GenAI Solutions) - Hybrid
XPO, Inc.
Boston, MA
2 year of experience in data science or applied AI, with a focus on Generative AI, Agentic AI, or LLM-powered applications
Added 1 min ago
Sales Development Representative - Boston
DoorDash
Boston, MA
Added 1 min ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Boston, MA
Independently design, build and deliver world-class cloud data solutions and applications with little or no support from supervisors or managers
Added 1 min ago
Clinical Research Associate II (US West) - FSP
Parexel
Boston, MA
Good IT skills (Use of MS office, use of various clinical IT applications on computer, tablet and mobile devices) and ability to adapt to new IT applications on various devices
Added 1 min ago
C
Consultant Incubator (COIN) Analyst
Cognizant
Boston, MA
- $70,000 to $80,000 USD / year
Applications will be accepted on an ongoing basis.
Added 1 min ago
Rigging Dept Craft Manager
North Atlantic Ship Repair
Boston, MA
Interested candidates should submit their resume, a cover letter detailing relevant experience, and proof of licensure to [email address]. Applications will be reviewed on a rolling basis.
Added 2 mins ago
SP
Program Specialist 3 - Financial Aid Programs
South Puget Sound Community College
Olympia, WA
- $59,760 to $78,504 USD / year
South Puget Sound Community College (SPSCC) invites applications from highly motivated and qualified candidates for the position of a full-time Program Specialist 3 - Financial Aid Programs.
Added 2 mins ago
O
Lead Principal Applied Scientist
Oracle
United States
- $166,200 to $355,400 USD / year
Collaboration: Work closely with cross-functional teams to integrate computer vision capabilities into various applications and products.
Added 3 mins ago
CO
Funding Policy and Process Advisor (Strategic Advisor 2, Human Services)
City of Seattle
Seattle, WA
- $56.57 to $84.88 USD / hour
Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:
Added 4 mins ago
Chief Software, Software
Mercer University
Warner Robins, GA
knowledge of Web applications, cybersecurity, CI-CD, and big data concepts and technologies
Added 5 mins ago
Loan Servicing Specialist
Massachusetts Mutual Life Insurance Co.
Springfield, MA
Familiarity with credit union terminology, loan accounting concepts, and Microsoft Office applications.
Added 9 mins ago
AH
EOPS+ Program Specialist
Allan Hancock College
Santa Maria, CA · Lompoc, CA
- $28.39 to $36.24 USD / hour
Added 10 mins ago
FS
Family Court Services I/II
Fresno Superior Court
Fresno, CA
- $37.37 to $52.68 USD / hour
First review of applications deadline by November 27, 2026
Added 11 mins ago
Services Sales Representative
Hewlett Packard Enterprise
Spring, TX · Roseville, CA · Alpharetta, GA
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 11 mins ago
MS Federal Project Manager
Hewlett Packard Enterprise
Alpharetta, GA
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 11 mins ago
HPE Labs - AI/ML Engineer (Technical Lead)
Hewlett Packard Enterprise
Milpitas, CA
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 11 mins ago
Pre-Sales Systems Engineer - South Florida
Hewlett Packard Enterprise
All, FL · Miami, FL
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 11 mins ago
Packaging Engineer (Chippewa Falls, WI)
Hewlett Packard Enterprise
Chippewa Falls, WI
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…

Closed listing

Jobgether

Manager Controlling & Planning

Remote, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Controlling & Planning based in United States.

As a Manager Controlling & Planning, you will oversee workforce planning and operational performance across multiple customer service projects. You will ensure that the right people are available at the right time across phone, chat, and email support channels. Using forecasts, service volumes, and operational targets, you will develop staffing strategies and optimize resource allocation. You will also monitor daily operations in real time, identify performance deviations, and implement corrective measures to maintain service quality. Working closely with team leaders and project managers, you will coordinate schedules and ensure efficient workforce utilization. Additionally, you will contribute to improving reporting systems, planning processes, and automation initiatives. This fully remote opportunity offers significant responsibility, varied international projects, and the chance to contribute to an innovative customer service environment.

Accountabilities

In this role, you will manage workforce planning and operational performance, ensuring that staffing levels align with customer demand and service objectives. Your responsibilities will include:

• Plan workforce allocation across customer service projects based on forecasts, contact volumes, and service-level targets.

• Monitor daily operations in real time, identify deviations from planned performance, and implement immediate corrective actions.

• Develop and maintain employee shift schedules, coordinating closely with team leaders and project managers.

• Monitor key performance indicators, including service levels, availability, handling times, and workforce utilization.

• Analyze operational data and translate performance insights into actionable recommendations.

• Develop and optimize reporting systems to improve operational visibility and decision-making.

• Continuously improve workforce planning processes and identify opportunities to automate recurring tasks and workflows.

• Collaborate with internal stakeholders to ensure effective resource allocation and smooth day-to-day operations.

• Contribute ideas and initiatives that enhance operational efficiency and overall customer service performance.

Requirements

The ideal candidate combines hands-on customer service workforce management experience with strong analytical skills and the ability to make effective decisions in a dynamic operational environment. The following qualifications are essential:

• At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership. This experience is mandatory.

• Confident user of Microsoft Excel or Google Sheets for data analysis, reporting, and workforce planning.

• Experience with workforce management (WFM) platforms or telephony systems is considered an advantage.

• Strong numerical aptitude and analytical thinking, with the ability to interpret operational data and identify trends.

• Excellent organizational skills and the ability to work independently and systematically.

• Ability to remain calm, focused, and effective when managing high contact volumes and changing operational priorities.

• Strong problem-solving and decision-making abilities, particularly when responding to real-time operational challenges.

• Very good command of either German or English. Fluency in at least one of these languages is required; both are not necessary.

• Strong communication and collaboration skills to coordinate effectively with team leaders and project stakeholders.

Benefits

• 100% Remote Work: Work from anywhere in the world, regardless of your location.

• Flexible Working Hours: Benefit from flexible scheduling and greater autonomy in organizing your work.

• Generous Annual Leave: Enjoy 30 days of paid vacation per year, increasing to 35 days after five years of service.

• Varied Projects: Work across diverse customer service projects for well-known international brands.

• Real Responsibility: Take ownership of important operational processes from the beginning.

• Fast Decision-Making: Benefit from short communication channels, accessible decision-makers, and an agile working environment.

• AI and Automation Exposure: Collaborate with a team that develops its own AI solutions and bots while continuously exploring new technologies.

• Professional Development: Access learning and training opportunities to strengthen your professional skills.

• Flexible Contract Arrangements: Candidates living outside Germany will collaborate on a freelance basis.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

About employer

More about this job

Skills

Customer service
Reporting
Decision making
Analytical skills
Team leadership
Microsoft Excel
Google Sheets
Data analysis
Organizational skills
Work independently
Problem solving
Communication skills
Collaboration

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