Jobs in the United States

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Added 11 mins ago
J
Staff AI Product Engineer
Jobgether
Remote, United States
- $200,000 to $300,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff AI Product Engineer based in United States.
Added 11 mins ago
J
L1 Technical Support Engineer (Spanish-Speaking)
Jobgether
Remote, United States
- $31.25 to $44.96 USD / hour
…next steps. Our partner is looking for a L1 Technical Support Engineer (Spanish-Speaking) based in the United…
Added 11 mins ago
J
IT Help Desk Engineer
Jobgether
Remote, United States
- $33.65 to $43.25 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Help Desk Engineer based in the United States.
Added 11 mins ago
J
Associate Technical Support Engineer - Federal
Jobgether
Remote, United States
- $68,000 USD / year
…steps. Our partner is looking for an Associate Technical Support Engineer – Federal based in the United…
Added 12 mins ago
Safety and Occupational Health Specialist
Federal Emergency Management Agency
Emmitsburg, MD
Selective Service registration required · Qualifications Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service
Added 12 mins ago
INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)
Naval Intelligence Command
National Maritime Intelligence Center, MD
Added 12 mins ago
Safety and Occupational Health Specialist
Federal Emergency Management Agency
Emmitsburg, MD
Selective Service registration required
Added 12 mins ago
Senior Full Stack Engineer - AWS Cloud
Maximus
Lanham, MD
Maximus is a trusted federal partner supporting the Internal Revenue Service (IRS) in delivering essential services that help taxpayers navigate and meet their tax obligations. Through…
Added 12 mins ago
TM
Complaints Quality Engineer I
Terumo Medical Corporation
Elkton, MD
- $60,000 to $75,000 USD / year
…with cross functional team members. The Complaints Quality Engineer I provides support and assistance in the evaluation of Complaints for Medical Device Report (MDR) and all Adverse Event…
Added 12 mins ago
Networking Security Engineer II
CACI International
Linthicum Heights, MD
We are seeking a Network Security Engineer who will provide engineering expertise to analyze complex systems, architecture, network design and other technical hardware issues. You will…
Added 13 mins ago
Sr. Network Engineer / Architect
UIC Government Services and the Bowhead Family of Companies
Rockville, MD
Bowhead seeks a Sr. Network Engineer / Architect to support the Indian Health Service - Network Operations & Support Center located in Rockville, MD. The mission is to provide Federal…
Added 13 mins ago
Senior Ansible Engineer
Sealing Technologies
Columbia, MD
…solve complex challenges with speed and confidence. We design, engineer, and deliver products and deployable technologies built for environments where traditional infrastructure falls…
Added 13 mins ago
A
Full Stack Engineer (Remote)
Amergis
Columbia, MD
- $115,000 to $150,000 USD / year
…the seam between the two - the API contracts, the model and service logic behind them, and the queries underneath. The Full Stack Engineer will also contribute to our growing React-driven…
Added 13 mins ago
Principal Software Engineer - 25k Sign on Bonus
Leidos
Annapolis Junction, MD
Leidos has a new and exciting opportunity for a Principal Software Engineer in our Intelligence Sector's, Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in…
Added 13 mins ago
Operational Support Engineer
Sealing Technologies
Annapolis Junction, MD
…solve complex challenges with speed and confidence. We design, engineer, and deliver products and deployable technologies built for environments where traditional infrastructure falls…
Added 13 mins ago
Data Center Night Chief Engineer, DCC Communities
Amazon
Frederick, MD
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This…
Added 13 mins ago
Senior Network Engineer
Cognizant
Annapolis, MD
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 13 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Annapolis, MD
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 13 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Annapolis, MD
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 13 mins ago
Section Engineer - BGE T&S EPC Project Eng
Exelon
BALTIMORE, MD
The Section Engineer provides technical leadership in the planning, design, and execution of projects involving Exelon's utility infrastructure including electric transmission, substations,…
Added 13 mins ago
S
Energy Engineer
Siemens
Baltimore, MD
- $69,571 to $119,264 USD / year
The Energy Engineer conducts facility site visits, analyzes the customer’s current situation, and produces plans for Facility Improvement Measures (FIMs). This position works closely with…
Added 13 mins ago
Senior Manager, Agentic AI Engineer
PwC
Baltimore, MD
What You Must Have
Added 13 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Baltimore, MD
What You Must Have
Added 14 mins ago
Senior Associate, Azure AI Engineer
PwC
Baltimore, MD
What You Must Have
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
College Park, MD
Coordinates with WMATA stakeholders from other departments and oversees major implementation activities and service outage events required by projects in assigned portfolio, to ensure…

Jobgether

IT Help Desk Engineer

Remote, United States

$33.65 to $43.25 USD / hour

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $33.65 to $43.25 USD / hour
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Help Desk Engineer based in the United States.

In this role, you will serve as a key technical resource, providing reliable IT support and helping clients overcome technology challenges in their day-to-day operations. You will troubleshoot complex technical issues, maintain IT systems, and ensure users receive responsive, high-quality assistance across a variety of platforms and environments. Working within a collaborative Managed Service Provider (MSP) team, you will support small and mid-sized businesses, including nonprofit organizations, helping them maintain secure and efficient technology infrastructure. You will combine remote technical support with occasional on-site installations, configurations, and troubleshooting. This position offers an opportunity to expand your technical expertise, work with diverse technologies, and build meaningful client relationships. The ideal candidate is customer-focused, resourceful, adaptable, and passionate about continuous learning and delivering excellent service.

Accountabilities:

Provide comprehensive remote IT help desk support to clients across multiple systems, platforms, and technology environments.
Diagnose, troubleshoot, and resolve hardware, software, networking, and other technical issues efficiently and professionally.
Serve as a frontline technical contact for clients, ensuring timely responses, effective issue resolution, and consistently high service standards.
Manage complex technical challenges with patience, analytical thinking, and a customer-first approach.
Support users in maintaining reliable technology environments while minimizing disruptions to their daily business operations.
Perform on-site technical installations, system configurations, equipment upgrades, and hands-on troubleshooting when required.
Collaborate closely with internal technical teams to investigate issues, share knowledge, and deliver effective solutions.
Communicate technical information clearly to clients, adapting explanations to different levels of technical understanding.
Manage multiple support requests and priorities while maintaining accuracy, responsiveness, and attention to detail.
Stay informed about emerging technologies, tools, and best practices to continuously improve technical capabilities and service delivery.
Adapt quickly to changing client requirements, business environments, and new technology platforms.
Contribute to a positive team environment through knowledge sharing, collaboration, accountability, and a commitment to excellent client experiences.

Requirements:

Minimum of 5 years of professional experience in IT help desk support or a related technical support position.
At least 3 years of experience working within a Managed Service Provider (MSP) environment.
Strong technical troubleshooting skills, with the ability to diagnose and resolve a wide range of IT issues across different systems and platforms.
Excellent customer service skills, with a genuine commitment to helping users and delivering positive client experiences.
Strong analytical and problem-solving abilities, including the capacity to investigate complex technical issues and identify effective solutions.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and professionally.
Proven ability to organize workloads, manage multiple priorities, and respond effectively to competing support demands.
Ability to remain calm, focused, and professional under pressure, particularly when handling urgent technical issues or challenging client situations.
Adaptability and willingness to learn new technologies, tools, and processes as business and client requirements evolve.
Strong interpersonal skills and the ability to collaborate effectively within a team-oriented technical environment.
A proactive, service-driven mindset, combined with strong attention to detail, reliability, and accountability.
Availability to provide support during Pacific Time business hours or maintain sufficient overlap with Pacific Time working schedules.
Relevant certifications are preferred, including CompTIA A+, Network+, Security+, Microsoft Associate or Expert, VMware, Apple, or Citrix certifications.
A bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred; equivalent professional experience is also considered.
Strong networking knowledge and experience are considered significant advantages.

Benefits:

Competitive hourly compensation: $33.65 – $43.25 per hour, depending on experience and qualifications.
Comprehensive medical coverage: Employer covers 100% of the base medical insurance plan premium for employees and their families.
Dental and vision insurance: Additional coverage to support employee and family wellbeing.
Retirement savings: 401(k) plan with employer matching contributions.
Paid time off: Accrued PTO to support personal time, rest, and work-life balance.
Paid holidays: Nine paid holidays annually.
Career development: Structured career pathing and opportunities for professional advancement.
Remote work flexibility: Fully remote position within the United States.
Continuous learning: Exposure to diverse IT environments, technologies, and technical challenges that support ongoing professional growth.
Collaborative culture: Opportunity to work with a supportive team that values knowledge sharing, mutual respect, and employee development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

More about this job

Skills

Technical support
Troubleshoot
Troubleshooting
Adaptability
Analytical skills
Analyse issues
Attention to detail
Collaboration
Customer service
Problem solving
Communication skills
Interpersonal skills
A+
Network+
Security+
VMware
Computer technology
Computer science

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Work requirements

Jobs in the United States