Jobs in the United States

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Added 3 mins ago
Senior DevOps Engineer - Lunar Permanence
Blue Origin LLC
Seattle, WA
This role is part of the Lunar Permanence business unit, which develops Blue Origin's Blue Moon landers and related products. To further Blue Origin's mission of millions of people living…
Added 5 mins ago
Principal, Sterile Product Operations Engineer
Alcon Vision, LLC. Company
Fort Worth, TX
This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.
Added 12 mins ago
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Staff AI Product Engineer
Jobgether
Remote, United States
- $200,000 to $300,000 USD / year
We are looking for an experienced AI Product Engineer to shape and lead the development of a next-generation AI product ecosystem for business operations. In this hands-on, high-impact…
Added 12 mins ago
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IT Help Desk Engineer
Jobgether
Remote, United States
- $33.65 to $43.25 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Help Desk Engineer based in the United States.
Added 12 mins ago
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Associate Technical Support Engineer - Federal
Jobgether
Remote, United States
- $68,000 USD / year
…steps. Our partner is looking for an Associate Technical Support Engineer – Federal based in the United…
Added 13 mins ago
TM
Complaints Quality Engineer I
Terumo Medical Corporation
Elkton, MD
- $60,000 to $75,000 USD / year
…complaints received from external customers with respect to business objectives and in compliance with Food and Drug Administration (FDA), International Standards Organization (ISO),…
Added 13 mins ago
Network Engineer Principal (TS/Q clearance required)
General Dynamics Information Technology
Germantown, MD
GDIT is seeking an experienced Network Engineer Principal to join our team supporting mission-critical operations for the Department of Energy's National Nuclear Security Administration…
Added 13 mins ago
Project Engineer, Firmware
Stanley Black and Decker
Towson, MD
As a Firmware Project Engineer , you’ll be part of our Electrification and Advanced Technology Group (EAT) team working as an on-site employee. We are a small, hands-on, diverse team of…
Added 13 mins ago
Systems Integration & Test Engineer
Leidos
Gaithersburg, MD
Leidos is seeking an Test Engineer (Level 2) to join a dynamic team supporting the SkyLine-X KN-2 program. This position supports the verification, validation, and qualification of advanced…
Added 13 mins ago
ICAM Software Engineer - SailPoint/Radiant Logic
General Dynamics Information Technology
Fort Meade, MD
GDIT has an opportunity for an ICAM Engineer supporting a large line of business that delivers enterprise-scale Identity, Credential, and Access Management (ICAM) capabilities. This role…
Added 13 mins ago
Cyber-Physical Systems Reverse Engineer
Leidos
Columbia, MD
We are looking for a Cyber-Physical Systems Reverse Engineer to support a new project researching and developing novel capabilities for maritime cybersecurity. This is the kind of job where…
Added 13 mins ago
Software Engineer (Hybrid) Clearable - 31087
Huntington Ingalls Industries
Columbia, MD
Must have a strong working knowledge and experience developing Java based software capabilities · Must be able to work in a hybrid environment, spending an average of 1-2 days per week at our Columbia, MD office
Added 13 mins ago
Software Engineer (Hybrid) Clearable - 31084
Huntington Ingalls Industries
Columbia, MD
Must have a strong working knowledge and experience developing Java based software capabilities · Must be able to work in a hybrid environment, spending an average of 1-2 days per week at our Columbia, MD office
Added 13 mins ago
Principal Software Engineer - 25k Sign on Bonus
Leidos
Annapolis Junction, MD
Leidos has a new and exciting opportunity for a Principal Software Engineer in our Intelligence Sector's, Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in…
Added 13 mins ago
Software Engineer
General Dynamics Information Technology
Annapolis Junction, MD
A Software Reverse Engineer designs, authors, enhances, verifies, and releases high-quality operational software which satisfies mission and foundational requirements.
Added 13 mins ago
Data Center Night Chief Engineer, DCC Communities
Amazon
Frederick, MD
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This…
Added 13 mins ago
Software Engineer
Highmark Health
Annapolis, MD
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 13 mins ago
C
Senior Support Engineer I
Cleo
Annapolis, MD
- $70,000 to $80,000 USD / year
…Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team…
Added 13 mins ago
Senior Workday Security Engineer
CVS Health
Annapolis, MD
Design, configure, and maintain Workday security groups, roles, domains, and business process security policies.
Added 13 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Annapolis, MD
…activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact…
Added 13 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Annapolis, MD
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 14 mins ago
Piping Engineer (Advanced Manufacturing)
Jacobs
Fort Meade, MD · Baltimore, MD
…facilities; it’s about well-designed solutions tailored for their business…
Added 14 mins ago
GA
Director, Architecture and Data
GE Aerospace
Baltimore, MD
- $152,000 to $202,000 USD / year
The team governs the reusable patterns and boundaries that let the business move fast without fragmenting, organizes information around the business domains it serves, and maintains a…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
College Park, MD
If you are a strategic leader who excels at developing teams, driving process excellence, and ensuring project integrity from concept to closeout, we invite you to bring your expertise to…
Added 14 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Riverdale Park, MD
If you are a strategic leader who excels at developing teams, driving process excellence, and ensuring project integrity from concept to closeout, we invite you to bring your expertise to…

Jobgether

IT Help Desk Engineer

Remote, United States

$33.65 to $43.25 USD / hour

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $33.65 to $43.25 USD / hour
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Help Desk Engineer based in the United States.

In this role, you will serve as a key technical resource, providing reliable IT support and helping clients overcome technology challenges in their day-to-day operations. You will troubleshoot complex technical issues, maintain IT systems, and ensure users receive responsive, high-quality assistance across a variety of platforms and environments. Working within a collaborative Managed Service Provider (MSP) team, you will support small and mid-sized businesses, including nonprofit organizations, helping them maintain secure and efficient technology infrastructure. You will combine remote technical support with occasional on-site installations, configurations, and troubleshooting. This position offers an opportunity to expand your technical expertise, work with diverse technologies, and build meaningful client relationships. The ideal candidate is customer-focused, resourceful, adaptable, and passionate about continuous learning and delivering excellent service.

Accountabilities:

Provide comprehensive remote IT help desk support to clients across multiple systems, platforms, and technology environments.
Diagnose, troubleshoot, and resolve hardware, software, networking, and other technical issues efficiently and professionally.
Serve as a frontline technical contact for clients, ensuring timely responses, effective issue resolution, and consistently high service standards.
Manage complex technical challenges with patience, analytical thinking, and a customer-first approach.
Support users in maintaining reliable technology environments while minimizing disruptions to their daily business operations.
Perform on-site technical installations, system configurations, equipment upgrades, and hands-on troubleshooting when required.
Collaborate closely with internal technical teams to investigate issues, share knowledge, and deliver effective solutions.
Communicate technical information clearly to clients, adapting explanations to different levels of technical understanding.
Manage multiple support requests and priorities while maintaining accuracy, responsiveness, and attention to detail.
Stay informed about emerging technologies, tools, and best practices to continuously improve technical capabilities and service delivery.
Adapt quickly to changing client requirements, business environments, and new technology platforms.
Contribute to a positive team environment through knowledge sharing, collaboration, accountability, and a commitment to excellent client experiences.

Requirements:

Minimum of 5 years of professional experience in IT help desk support or a related technical support position.
At least 3 years of experience working within a Managed Service Provider (MSP) environment.
Strong technical troubleshooting skills, with the ability to diagnose and resolve a wide range of IT issues across different systems and platforms.
Excellent customer service skills, with a genuine commitment to helping users and delivering positive client experiences.
Strong analytical and problem-solving abilities, including the capacity to investigate complex technical issues and identify effective solutions.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and professionally.
Proven ability to organize workloads, manage multiple priorities, and respond effectively to competing support demands.
Ability to remain calm, focused, and professional under pressure, particularly when handling urgent technical issues or challenging client situations.
Adaptability and willingness to learn new technologies, tools, and processes as business and client requirements evolve.
Strong interpersonal skills and the ability to collaborate effectively within a team-oriented technical environment.
A proactive, service-driven mindset, combined with strong attention to detail, reliability, and accountability.
Availability to provide support during Pacific Time business hours or maintain sufficient overlap with Pacific Time working schedules.
Relevant certifications are preferred, including CompTIA A+, Network+, Security+, Microsoft Associate or Expert, VMware, Apple, or Citrix certifications.
A bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred; equivalent professional experience is also considered.
Strong networking knowledge and experience are considered significant advantages.

Benefits:

Competitive hourly compensation: $33.65 – $43.25 per hour, depending on experience and qualifications.
Comprehensive medical coverage: Employer covers 100% of the base medical insurance plan premium for employees and their families.
Dental and vision insurance: Additional coverage to support employee and family wellbeing.
Retirement savings: 401(k) plan with employer matching contributions.
Paid time off: Accrued PTO to support personal time, rest, and work-life balance.
Paid holidays: Nine paid holidays annually.
Career development: Structured career pathing and opportunities for professional advancement.
Remote work flexibility: Fully remote position within the United States.
Continuous learning: Exposure to diverse IT environments, technologies, and technical challenges that support ongoing professional growth.
Collaborative culture: Opportunity to work with a supportive team that values knowledge sharing, mutual respect, and employee development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

More about this job

Skills

Technical support
Troubleshoot
Troubleshooting
Adaptability
Analytical skills
Analyse issues
Attention to detail
Collaboration
Customer service
Problem solving
Communication skills
Interpersonal skills
A+
Network+
Security+
VMware
Computer technology
Computer science

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Work requirements

Jobs in the United States