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Added 7 mins ago
Lead Technical Marketing Engineer, Network Platform APIs, Enterprise Integrations & Agentic Automation(Remote)
Cisco Systems, Inc.
Remote, United States
…integrations with ITSM, CMDB, and telemetry platforms, including ServiceNow and Splunk, to make automation patterns reliable and reusable. Develop Python examples and infrastructure as code…
Added 29 mins ago
Senior Software Engineer, Site Reliability
Jobgether
Remote, United States
Experience with incident management platforms such as Incident.io, ServiceNow, Opsgenie, or PagerDuty.
Added 59 mins ago
Technology Consulting - Managed Services - ServiceNow & Service Management - Senior Manager
EY
Hoboken, NJ · McLean, VA · Baltimore, MD · New York, NY · Boston, MA · Dallas, TX · Cincinnati, OH · Chicago, IL · Tampa, FL · Cleveland, OH · Austin, TX · Seattle, WA · Philadelphia, PA · Baton Rouge, LA · Atlanta, GA
To qualify for the role, you must have
Added 1 hour ago
Lead Technical Marketing Engineer, Network Platform APIs, Enterprise Integrations & Agentic Automation(Remote)
Cisco
San Francisco, CA
…integrations with ITSM, CMDB, and telemetry platforms, including ServiceNow and Splunk, to make automation patterns reliable and reusable. Develop Python examples and infrastructure as code…
Added 1 hour ago
Software Platforms Product Manager Cloud Hybrid California
Cisco
San Jose, CA
…officers, and executive leaders, your work will directly boost developer velocity, optimize cloud spend, and establish Cisco's enterprise standard for trustworthy agentic…
Added 1 hour ago
Digital Asset Manager
USA - 3316 Takeda Development Center Americas, Inc.
Boston, MA
…Management of 50+ GXP-compliant digital products using tools like ServiceNow, Jira, and Confluence; supporting a global user-base of at least 1000…
Added 2 hours ago
Senior Enterprise Risk Analyst
Hays
FL
Hands-on experience with one or more GRC platforms (e.g., Archer, ServiceNow GRC, AuditBoard, OneTrust) and questionnaire-automation tooling (e.g., ProcessUnity, Whistic).
Added 2 hours ago
First Level Request Analyst
Hays
TX
Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential
Added 3 hours ago
Release Train Engineer
Regions Bank
Charlotte, NC · Birmingham, AL · Atlanta, GA
Added 3 hours ago
I
Release Orchestration and Dependency Management Specialist
iSoftStone
White Plains, NY
- $63 to $67 USD / hour
Experience with release orchestration and workflow tools such as Jira, ServiceNow, Jenkins, or similar.
Added 4 hours ago
Desktop Engineer II
Yale New Haven Health
Stratford, CT
…healthcare or corporate environment, with a strong focus on ServiceNow, ITOM, including Discovery, Service Mapping, CMDB governance, infrastructure visibility, and service dependency…
Added 4 hours ago
Commissioning Expert & Project Support
Nordex Group
West Branch, IA · Chicago, IL · Portland, OR
Valid driver's license required · Must possess a full valid driver's license and be insurable under our auto insurance policy
Added 4 hours ago
Commissioning Expert & Project Support
Nordex Group
Portland, OR · Chicago, IL · West Branch, IA
Valid driver's license required · Must possess a full valid driver's license and be insurable under our auto insurance policy
Added 4 hours ago
VI
Service Delivery Tier 2 Rep, Temporary
Viasat, Inc.
Carlsbad, CA
- $78,500 to $117,500 USD / year
Added 4 hours ago
Sr Mgr, Sales (Cyber Security and Risk)
ServiceNow
Remote, United States
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 4 hours ago
Product Owner / Contract / Hybrid / Mettawa, IL
Kelly Services
Mettawa, IL
Hands on experience with JIRA, Confluence, ServiceNOW and Smartsheet.
Added 4 hours ago
Technical Product Manager, Legal AI and Platforms
ServiceNow, Inc.
Chicago, IL
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 4 hours ago
Identity Access Management Architect
Hub International
Chicago, IL
Architect integrations with Active Directory, Azure AD/Entra ID, Workday, ServiceNow, LDAP, SAP, cloud platforms, and REST APIs.
Added 5 hours ago
DCIM Engineer III
Quality Technology Services, LLC
United States
Added 5 hours ago
Business Process Analyst
Insight Global
Washington, DC
Demonstrated experience in analytics, project management and analytics platforms like Microsoft Suite, Tableau, ServiceNow, Jira, etc..
Added 5 hours ago
Federal Sales Director - CRM Sales
ServiceNow, Inc.
Washington, DC
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 5 hours ago
K
Technical Solution Engineer
Kentro
McLean, VA
- $145,000 to $165,000 USD / year
…Concept Development, Technical Discovery, Databricks, Salesforce, ServiceNow, Power Platform, Cybersecurity Architecture, NIST, FedRAMP, CMMC, Data Architecture, Technical Pre-Sales,…
Added 5 hours ago
K
Customer Service Engineer (VA ESOM)
Kentro
Albany, NY
- $28 to $32 USD / hour
Must have experience conducting routine system administration tasks and logging data in system admin logs
Added 5 hours ago
K
Remote Problem Records Analyst (VA ESOM)
Kentro
UNAVAILABLE
- $64,500 to $77,500 USD / year
Familiarity with ITSM platforms such as ServiceNow and structures data standards, taxonomies, or knowledge management practices is beneficial.
Added 6 hours ago
BI Developer - ERP
FAITH TECHNOLOGIES INC
MENASHA, WI

Closed listing

Jobgether

Incident Manager

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident Manager based in the United States.

We are looking for an experienced Incident Manager to strengthen production reliability and operational excellence across complex technology environments. In this role, you will coordinate incident response activities, drive timely resolutions, and minimize disruptions to customers and business operations. You will take ownership of small- to medium-scale production incidents while supporting senior incident managers during larger, high-severity events. Working closely with Engineering, Product, and Support teams, you will ensure clear communication, effective prioritization, and structured execution throughout the incident lifecycle. You will also contribute to root cause analysis, operational reporting, and continuous improvement initiatives. This is an opportunity to make a meaningful impact on system resilience while helping shape and improve evolving incident management practices within a collaborative, distributed environment.

Accountabilities:

Lead non-trivial production incidents from initial detection through investigation, mitigation, and resolution, ensuring minimal customer impact.
Facilitate incident response calls by establishing clear ownership, defining priorities, coordinating actions, and maintaining momentum toward resolution.
Apply established incident management processes, operational runbooks, escalation procedures, and response frameworks.
Coordinate cross-functional teams, including Engineering, Product, and Support, to ensure efficient collaboration and timely incident resolution.
Maintain accurate, real-time documentation of incident timelines, decisions, actions taken, and resolution progress.
Provide clear, concise, and timely updates to technical and non-technical stakeholders, ensuring alignment on incident status, potential risks, and next steps.
Prepare incident summaries and contribute to post-incident reporting and communication.
Identify and proactively escalate operational risks, communication gaps, and blockers that could affect incident resolution.
Support Root Cause Analysis (RCA) by collecting relevant information, analyzing incident data, and documenting contributing factors.
Participate in post-incident reviews and retrospectives, identifying recurring issues and opportunities to improve operational processes.
Track corrective and preventive actions through completion and ensure lessons learned are incorporated into future incident response practices.
Support senior incident managers during complex or high-severity production events.
Participate in on-call rotations, maintaining a high level of responsiveness, reliability, and accountability.
Contribute to the continuous improvement of incident management workflows, documentation, runbooks, tooling, and team practices.

Requirements:

At least 5 years of professional experience in incident management, Site Reliability Engineering (SRE), technical operations, or a closely related field. Candidates with a Master's degree may qualify with 3 years of relevant experience or equivalent professional experience.
Proven experience coordinating responses to production incidents, technical disruptions, or operational events in technology-driven environments.
Strong understanding of structured incident management practices, including incident triage, escalation procedures, mitigation, resolution, and post-incident reviews.
Familiarity with Root Cause Analysis (RCA) methodologies and the ability to gather, interpret, and synthesize operational information.
Excellent written and verbal communication skills, with the ability to deliver clear, accurate updates tailored to technical and non-technical audiences.
Demonstrated ability to exercise sound judgment, prioritize competing demands, and make effective decisions in high-pressure or ambiguous situations.
Experience collaborating with multidisciplinary teams, particularly Engineering, Product, and Customer Support functions.
Strong organizational and coordination skills, with the ability to manage multiple stakeholders and maintain accurate incident documentation.
A proactive, accountable, and ownership-driven mindset, with a strong commitment to operational reliability and continuous improvement.
Ability to remain calm under pressure, adapt to changing circumstances, and ensure consistent communication throughout critical situations.
Familiarity with incident management and on-call tools such as Rootly, PagerDuty, or ServiceNow is considered an advantage.
Exposure to distributed systems, cloud infrastructure, and large-scale applications is a plus.

Benefits:

Competitive annual base salary, with compensation varying according to experience and work location:
$106,600–$170,400 in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington State, and Washington, DC.
$101,300–$161,900 in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia.
Salary for other eligible US locations may vary according to local compensation requirements.
Additional equity awards, based on factors including experience, performance, and location.
Fully remote working arrangement, with the flexibility to work from an approved location within the United States, subject to applicable location restrictions.
Distributed working environment built around flexibility, trust, collaboration, and clear operational practices.
Opportunity to contribute directly to production reliability, customer experience, and the resilience of large-scale technology platforms.
Exposure to cross-functional collaboration and opportunities to develop incident management, technical leadership, and operational decision-making skills.
Inclusive and collaborative working culture that encourages professional development, innovation, and continuous improvement.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Incident response
Communication skills
Prioritization
Root cause analysis
Reporting
Process improvement
Documentation
Customer service
ServiceNow

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Jobs in the United States