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Added 14 mins ago
Lead Software Engineer
JPMC page
Plano, TX
Strong programming proficiency in Python for data processing, platform tooling, and automation.
Added 17 mins ago
Customer Support Representative
Validis
Remote, United States
…lenders and financial services businesses that rely on our platform every…
Added 19 mins ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte
Kansas City, MO
Product Owners in Converge for Health Care work closely with Product Managers, engineering and data teams, Deloitte Consulting practitioners, and client stakeholders, including engineering…
Added 19 mins ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte
Saint Louis, MO
Product Owners in Converge for Health Care work closely with Product Managers, engineering and data teams, Deloitte Consulting practitioners, and client stakeholders, including engineering…
Added 19 mins ago
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Learning Effectiveness & Capability Impact, Director
Pfizer
Jefferson City, MO
- $146,600 to $271,500 USD / year
…Products team connects every learning program, product, and platform into one cohesive, measurable system - meeting customer-facing learners where they are and ensuring every learning…
Added 20 mins ago
Phantom Works Associate Guidance & Control Engineer
The Boeing Company
Saint Charles, MO
…Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work…
Added 23 mins ago
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Staff/Senior Staff Technical Program Manager, Federal
Jobgether
Remote, United States
- $220,000 to $260,000 USD / year
Lead technical issue triage and escalations across engineering and platform teams, driving resolution of integration, performance, reliability, and observability challenges.
Added 23 mins ago
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Senior Project Manager (Corporate Events & Experiences Planner)
Jobgether
Remote, United States
- $95,166 to $123,716 USD / year
Oversee virtual event planning, including platform selection, project timelines, invitations, and communications with attendees, suppliers, and stakeholders.
Added 23 mins ago
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Senior Product Designer
Jobgether
Remote, United States
- $150,000 to $200,000 USD / year
Added 23 mins ago
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Senior Legal Counsel – Director, Privacy, Digital Products & AI Governance
Jobgether
Remote, United States
- $225,800 to $263,400 USD / year
Provide legal guidance on vendor products and data solutions involving consumer reports and other regulated information, particularly for identity verification, income verification, fraud…
Added 23 mins ago
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Senior IT Payroll Analyst
Jobgether
Remote, United States
- $60,000 to $75,000 USD / year
Configure, administer, maintain, and enhance HRIS and Talent Management applications, with primary responsibility for the Greenhouse platform.
Added 23 mins ago
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Senior Analytics Engineer
Jobgether
Remote, United States
- $155,000 to $170,000 USD / year
As a Senior Analytics Engineer, you will build and evolve the data infrastructure that supports critical analytics, operational, and financial systems.
Added 23 mins ago
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Manager, Experience Cloud Specialists
Jobgether
Remote, United States
- $104,000 to $135,000 USD / year
Develop customer-specific platform strategies that connect government priorities with technology capabilities, AI-powered solutions, data insights, and measurable business outcomes.
Added 23 mins ago
Implementation Engineer
Jobgether
Remote, United States
The Implementation Engineer will guide customers through the successful deployment and integration of a cloud-based cybersecurity platform into their IT environments.
Added 23 mins ago
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Director, Organic Acquisition
Jobgether
Remote, United States
- $154,200 to $192,750 USD / year
…deep technical expertise, creative content strategies, and data-driven experimentation to strengthen brand visibility and maximize organic acquisition performance. Working closely with…
Added 26 mins ago
FULCRUM Literacy, Director of Development and Communications
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Remote, United States
The Director will also oversee FULCRUM's external communications strategy, capitalizing on an already significant platform and ensuring that the organization's story, impact, and point of…
Added 26 mins ago
Sr. Director of Product Engineering
EDETEK
Remote, United States
…software products supporting eClinical, Clinical Informatics, data integration, review, analytics, and biometrics…
Added 30 mins ago
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Inventory Technician II
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San Francisco, CA
- $16.44 to $27.4 USD / hour
Utilize Inventory Data management software to maintain inventory accuracy and workflow
Added 32 mins ago
Lead Business System Analyst | Private C
Day & Zimmermann
Boston, MA
Translate Private Credit operating requirements into scalable platform configurations, integrations and data solutions.
Added 32 mins ago
Lead Business System Analyst | Private C
Day & Zimmermann
Boston, MA
Translate Private Credit operating requirements into scalable platform configurations, integrations and data solutions.
Added 44 mins ago
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GIS Enterprise Spatial App Developer (Information Systems Analyst, Principal - GIS Enterprise)
City of Portland
Portland, OR
- $114,275.2 to $160,784 USD / year
The Bureau of Technology Services (BTS) Enterprise Geospatial and Data Services team is seeking a GIS Enterprise Spatial and SQL Applications Developer to help maintain and improve the…
Added 54 mins ago
Support Engineer, PAYGO
Jobgether
Remote, United States
…developers and businesses using a next-generation AI-powered search platform. You will take ownership of incoming technical support requests, helping users troubleshoot API integrations,…
Added 54 mins ago
Staff Security Engineer
Jobgether
Remote, United States
This is an opportunity to take ownership of security across an innovative AI-powered platform where autonomous agents perform complex tasks involving code, research, and business…
Added 54 mins ago
Senior Solution Architect- Spark & Databricks Expert
Jobgether
Remote, United States
Join a technology-focused environment where advanced data engineering and modern analytics solutions help organizations unlock the full value of their data. As a Senior Solution Architect,…
Added 54 mins ago
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Senior Software Engineer
Jobgether
Remote, United States
- $170,000 to $200,000 USD / year
…engineering team building intelligent systems that optimize cloud data warehouse performance and costs. As a Senior Software Engineer, you will design and scale reliable systems that…

Jobgether

Implementation Engineer

Remote, United States

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Job details

Experience: At least 5 years of progressive experience in SaaS implementation, technical support, or a related technical role.
Posting language: English
Posted: Nov 9, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Engineer based in the United States.

The Implementation Engineer will guide customers through the successful deployment and integration of a cloud-based cybersecurity platform into their IT environments. This role combines technical expertise, customer engagement, and project management to deliver smooth onboarding experiences. You will assess business requirements, configure solutions, and ensure that integrations align with each customer's operational needs. Working closely with customers, you will also provide technical guidance, training, and ongoing Level 2 support. The position offers the opportunity to collaborate with global cross-functional teams and contribute to continuous product improvement. You will manage several implementation projects simultaneously, ensuring timely delivery, clear communication, and high customer satisfaction. This is a fully remote opportunity within eligible U.S. states, with a hybrid work option for candidates based near the headquarters in Chicago, Illinois.

Accountabilities

In this role, you will oversee customer implementations from initial requirements gathering through deployment and ongoing support, ensuring that each solution is configured effectively and delivers value.

• Work directly with customers to understand their business objectives, assess technical requirements, and develop tailored implementation plans.

• Configure the cybersecurity platform to meet customer-specific needs, including workflows, features, integrations, and system settings.

• Guide customers through deployment and integration processes, ensuring smooth transitions into full platform utilization.

• Develop and deliver training sessions to help customers use the software effectively.

• Create and maintain comprehensive implementation documentation, user guides, and knowledge resources.

• Provide Level 2 technical support, troubleshoot customer issues, and resolve technical concerns efficiently.

• Identify potential project risks and implementation challenges, taking corrective action and escalating issues when necessary.

• Maintain accurate records of customer configurations, customizations, communications, and implementation progress.

• Collaborate with Product Development, Sales, and Customer Success teams to coordinate successful implementations and share customer feedback.

• Participate in internal meetings to communicate customer needs and recommend opportunities for product and service improvements.

• Manage multiple implementation projects concurrently, ensuring delivery within agreed timelines and scope.

• Maintain transparent and consistent communication with customers and internal stakeholders regarding project status, progress, and emerging issues.

Requirements:

The ideal candidate combines substantial SaaS implementation experience with strong technical troubleshooting capabilities and the ability to lead customer-facing engagements. You should be comfortable working across different IT environments and collaborating with teams in multiple regions and time zones.

• At least 5 years of progressive experience in SaaS implementation, technical support, or a related technical role.

• Experience deploying and integrating SaaS solutions; cybersecurity software experience is preferred.

• Strong understanding of SaaS architecture, cloud technologies, software integrations, and on-premises, cloud, and hybrid environments.

• Hands-on experience administering and troubleshooting macOS, Windows, and Linux systems.

• Strong command of Linux Shell and PowerShell.

• Advanced knowledge of firewalls, Active Directory environments, DNS servers, LDAP, and authentication protocols.

• Proficiency in programming languages, APIs, integrations, and data manipulation.

• Experience leading external customer engagements, including technical discussions, implementation projects, and training sessions.

• Working knowledge of Salesforce is preferred.

• Experience using Google Docs and Microsoft Office tools.

• Excellent communication and interpersonal skills, with the ability to build and maintain effective customer relationships.

• Strong analytical and problem-solving abilities, particularly when diagnosing and resolving technical issues.

• Ability to work independently and collaboratively with global teams across different regions and time zones.

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.

Additional qualifications that would be advantageous:

• PMP certification and/or certifications in SaaS, cloud technologies, or related areas.

• Previous IT experience.

• Familiarity with Python.

• Professional fluency in both French and English, written and spoken.

Benefits:

• Medical, dental, and vision insurance, including coverage for domestic partnerships.

• Employer-paid life insurance.

• Supplemental life insurance options for employees, spouses, and children.

• Voluntary short-term and long-term disability insurance.

• 401(k) retirement plan with Roth and Traditional options.

• Generous paid time off that recognizes employee commitment and seniority.

• Additional paid leave for bereavement and jury duty.

• Above-market annual bonus opportunities.

• Fully remote work within eligible U.S. states.

• Hybrid work arrangement available for candidates located near the Chicago headquarters.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Cybersecurity
Project management
Communication skills
Customer service
Requirements gathering
Provide training
Documentation
Technical support
Troubleshoot
Sales
Troubleshooting
Cloud technologies
Apple macOS
Microsoft Windows
Linux
Microsoft PowerShell
Microsoft Active Directory
DNS
LDAP
Programming languages
Salesforce
Google Docs
Microsoft Office
Interpersonal skills
Customer relations
Problem solving
Work independently
Computer science
Computer technology
PMP
Python

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