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Added 1 min ago
Sr Lead Software Engineer
JPMC page
Plano, TX
As a Sr. Lead Software Engineer at JPMorganChase within the Consumer & Community Banking – Consumer & Community Banking Administration, you are an integral part of an agile team that works…
Added 1 min ago
Lead Software Engineer
JPMC page
Plano, TX
As a Lead Software Engineer at JPMorganChase within the Corporate Sector – Corporate Technology, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 9 mins ago
Sr. Security Engineer
Jobgether
Remote, United States
We are looking for a hands-on Senior Security Engineer to strengthen and manage the security infrastructure protecting enterprise systems, employees, and endpoints. In this role, you will…
Added 9 mins ago
J
Senior Software Engineer, Secret Scanning
Jobgether
Remote, United States
- $127,800 to $339,000 USD / year
…and next steps. Our partner is looking for a Senior Software Engineer, Secret Scanning based in the United…
Added 9 mins ago
J
Senior Analytics Engineer
Jobgether
Remote, United States
- $155,000 to $170,000 USD / year
As a Senior Analytics Engineer, you will build and evolve the data infrastructure that supports critical analytics, operational, and financial systems.
Added 9 mins ago
J
Sales Engineer
Jobgether
Remote, United States
- $140,000 to $160,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Engineer based in the United States.
Added 9 mins ago
Implementation Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Engineer based in the United States.
Added 14 mins ago
AI Engineer
Awesome Motive
Remote, United States
As an AI Engineer, you're responsible for designing, building, and shipping AI systems that real people use, from AI features inside products used on over 30 million websites to internal…
Added 18 mins ago
Data Engineer
Digital Federal Credit Union
Chelmsford, MA
The Data Engineer solves challenging data integration problems using optimal ETL patterns, frameworks, and query techniques across structured and unstructured data sources. The role builds…
Added 18 mins ago
Data Engineer
Digital Federal Credit Union
Marlborough, MA
The Data Engineer solves challenging data integration problems using optimal ETL patterns, frameworks, and query techniques across structured and unstructured data sources. The role builds…
Added 40 mins ago
Support Engineer, PAYGO
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer, PAYGO based in the United States.
Added 40 mins ago
Staff Security Engineer
Jobgether
Remote, United States
…code, research, and business operations. As Staff Security Engineer, you will strengthen application security, cloud infrastructure, and software delivery practices while addressing…
Added 40 mins ago
Senior Solution Architect- Spark & Databricks Expert
Jobgether
Remote, United States
Preferred: Databricks Certified Data Engineer Professional certification.
Added 40 mins ago
J
Senior Software Engineer
Jobgether
Remote, United States
- $170,000 to $200,000 USD / year
…engineering team building intelligent systems that optimize cloud data warehouse performance and costs. As a Senior Software Engineer, you will design and scale reliable systems that…
Added 40 mins ago
J
Senior Backend Cloud Engineer
Jobgether
Remote, United States
- $120,000 to $170,000 USD / year
…ransomware and emerging digital threats. As a Senior Backend Cloud Engineer, you will play a key role in designing, building, and evolving scalable cloud-based data platforms and API…
Added 40 mins ago
Network Operations Manager
Jobgether
Remote, United States
…continuous improvement of managed network environments and data center infrastructure. You will serve as the senior technical escalation point, guiding critical incident resolution and…
Added 40 mins ago
J
Lead Backend Engineer
Jobgether
Remote, United States
- $196,000 to $203,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Lead Backend Engineer based in the United States.
Added 40 mins ago
J
Infrastructure Engineer, Enterprise AI
Jobgether
Remote, United States
- $208,500 to $225,000 USD / year
As an Infrastructure Engineer, Enterprise AI, you will play a key role in building and scaling the infrastructure that enables employees to transform AI-generated ideas, prototypes, and…
Added 40 mins ago
Chief Engineer / Mechanical Engineering Project Lead
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Chief Engineer / Mechanical Engineering Project Lead based in the United…
Added 45 mins ago
AI Connect Principal Engineer
Verizon Services Corp. BC
Irving, TX · Chicago, IL · Denver, CO · Basking Ridge, NJ · Las Vegas, NV · Chandler, AZ · Kansas City, MO
…transport networks engineered for immense scale. As a Principal Engineer and senior individual contributor within Network Engineering, you will serve as the chief technical authority…
Added 1 hour ago
Helpdesk Engineer
Sonar
Austin, TX
In this full-time Helpdesk Engineer role within Sonar’s End-User Technologies squad, you will keep our global workforce productive by delivering reliable technical support and continuously…
Added 1 hour ago
OR
Hardware Engineer
Orchard Robotics
San Francisco, CA
- $100,000 to $170,000 USD / year
…critical farming decisions are made using incomplete and imprecise data. We’re building the technology to change…
Added 1 hour ago
Senior/Staff Software Engineer, CAD Integrations
Jobgether
Remote, United States
…next steps. Our partner is looking for a Senior/Staff Software Engineer, CAD Integrations based in the United…
Added 1 hour ago
TT
Product Engineer
True Talent Solutions Partners
Palo Alto, CA
- $185,000 to $205,000 USD / year
…product features across web and mobile, using experimentation and data to improve the experience and strengthen engagement and…
Added 1 hour ago
Lead Platform Engineer
Valeris, Inc.
Remote, United States
In the role of Lead Platform Engineer, you will own the end-to-end architecture of the patient services platform, ensuring Salesforce Life Sciences Cloud, orchestration and workflow…

Jobgether

Implementation Engineer

Remote, United States

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Job details

Experience: At least 5 years of progressive experience in SaaS implementation, technical support, or a related technical role.
Posting language: English
Posted: Nov 9, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Engineer based in the United States.

The Implementation Engineer will guide customers through the successful deployment and integration of a cloud-based cybersecurity platform into their IT environments. This role combines technical expertise, customer engagement, and project management to deliver smooth onboarding experiences. You will assess business requirements, configure solutions, and ensure that integrations align with each customer's operational needs. Working closely with customers, you will also provide technical guidance, training, and ongoing Level 2 support. The position offers the opportunity to collaborate with global cross-functional teams and contribute to continuous product improvement. You will manage several implementation projects simultaneously, ensuring timely delivery, clear communication, and high customer satisfaction. This is a fully remote opportunity within eligible U.S. states, with a hybrid work option for candidates based near the headquarters in Chicago, Illinois.

Accountabilities

In this role, you will oversee customer implementations from initial requirements gathering through deployment and ongoing support, ensuring that each solution is configured effectively and delivers value.

• Work directly with customers to understand their business objectives, assess technical requirements, and develop tailored implementation plans.

• Configure the cybersecurity platform to meet customer-specific needs, including workflows, features, integrations, and system settings.

• Guide customers through deployment and integration processes, ensuring smooth transitions into full platform utilization.

• Develop and deliver training sessions to help customers use the software effectively.

• Create and maintain comprehensive implementation documentation, user guides, and knowledge resources.

• Provide Level 2 technical support, troubleshoot customer issues, and resolve technical concerns efficiently.

• Identify potential project risks and implementation challenges, taking corrective action and escalating issues when necessary.

• Maintain accurate records of customer configurations, customizations, communications, and implementation progress.

• Collaborate with Product Development, Sales, and Customer Success teams to coordinate successful implementations and share customer feedback.

• Participate in internal meetings to communicate customer needs and recommend opportunities for product and service improvements.

• Manage multiple implementation projects concurrently, ensuring delivery within agreed timelines and scope.

• Maintain transparent and consistent communication with customers and internal stakeholders regarding project status, progress, and emerging issues.

Requirements:

The ideal candidate combines substantial SaaS implementation experience with strong technical troubleshooting capabilities and the ability to lead customer-facing engagements. You should be comfortable working across different IT environments and collaborating with teams in multiple regions and time zones.

• At least 5 years of progressive experience in SaaS implementation, technical support, or a related technical role.

• Experience deploying and integrating SaaS solutions; cybersecurity software experience is preferred.

• Strong understanding of SaaS architecture, cloud technologies, software integrations, and on-premises, cloud, and hybrid environments.

• Hands-on experience administering and troubleshooting macOS, Windows, and Linux systems.

• Strong command of Linux Shell and PowerShell.

• Advanced knowledge of firewalls, Active Directory environments, DNS servers, LDAP, and authentication protocols.

• Proficiency in programming languages, APIs, integrations, and data manipulation.

• Experience leading external customer engagements, including technical discussions, implementation projects, and training sessions.

• Working knowledge of Salesforce is preferred.

• Experience using Google Docs and Microsoft Office tools.

• Excellent communication and interpersonal skills, with the ability to build and maintain effective customer relationships.

• Strong analytical and problem-solving abilities, particularly when diagnosing and resolving technical issues.

• Ability to work independently and collaboratively with global teams across different regions and time zones.

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.

Additional qualifications that would be advantageous:

• PMP certification and/or certifications in SaaS, cloud technologies, or related areas.

• Previous IT experience.

• Familiarity with Python.

• Professional fluency in both French and English, written and spoken.

Benefits:

• Medical, dental, and vision insurance, including coverage for domestic partnerships.

• Employer-paid life insurance.

• Supplemental life insurance options for employees, spouses, and children.

• Voluntary short-term and long-term disability insurance.

• 401(k) retirement plan with Roth and Traditional options.

• Generous paid time off that recognizes employee commitment and seniority.

• Additional paid leave for bereavement and jury duty.

• Above-market annual bonus opportunities.

• Fully remote work within eligible U.S. states.

• Hybrid work arrangement available for candidates located near the Chicago headquarters.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Cybersecurity
Project management
Communication skills
Customer service
Requirements gathering
Provide training
Documentation
Technical support
Troubleshoot
Sales
Troubleshooting
Cloud technologies
Apple macOS
Microsoft Windows
Linux
Microsoft PowerShell
Microsoft Active Directory
DNS
LDAP
Programming languages
Salesforce
Google Docs
Microsoft Office
Interpersonal skills
Customer relations
Problem solving
Work independently
Computer science
Computer technology
PMP
Python

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