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Added 1 min ago
Study Design Lead – Clinical Research , Central Labs Services
CLS Labcorp Central Laboratory Services Limited Partnership
United States
Engage regularly with external clients throughout all phases of study design and development.
Added 2 mins ago
Product Sourcing Engineer (Electronic Focused)
Anduril Industries
Costa Mesa, CA
The Product Sourcing Engineer (Electronics Focused) drives the supply network development and cost management of Anduril's electronic hardware across their lifecycles. This role focuses…
Added 2 mins ago
Product Sourcing Engineer (Batteries/Energy/Etc..)
Anduril Industries
Costa Mesa, CA
The Product Sourcing Engineer (Batteries/Energy/Etc.) drives the supply network development and cost management of Anduril's energy storage and power systems across their lifecycles. This…
Added 3 mins ago
Sr Business Analyst
Abbott Laboratories
IL
…contributor and a key liaison among business stakeholders, Product Management, customers, and software development teams. This individual will independently own and drive complex discovery…
Added 3 mins ago
Data Center Site Program Manager
Google
Haskell, TX
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 3 mins ago
Data Center Site Program Manager
Google
West Memphis, AR
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 3 mins ago
Data Center Site Program Manager
Google
Claude, TX
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 5 mins ago
Compliance Partner Revenue Cycle
Corewell Health
Grand Rapids, MI
Step into a pivotal role as a Revenue Cycle Compliance Partner at Corewell Health – serving as a trusted strategic advisor and key voice in advancing our culture of integrity and…
Added 13 mins ago
A
Continuous Improvement: Entry Level
Aerotek
Monee, IL
- $21 to $23 USD / hour
…helping employees build long-term careers within a supportive and development-focused culture.Work EnvironmentThe role is based in a manufacturing CNC shop that is very clean, organized,…
Added 15 mins ago
J
Technical Lead
Jobgether
Remote, United States
- $140,000 to $175,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Lead based in United States.
Added 15 mins ago
J
Sr. Product Delivery Manager
Jobgether
Remote, United States
- $100,500 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Product Delivery Manager based in the United States.
Added 15 mins ago
J
Sr Business Integration Analyst EDI
Jobgether
Remote, United States
- $93,000 to $119,862 USD / year
…improve existing systems and processes. Working closely with development, product management, and quality assurance teams, you will support projects throughout the software development…
Added 15 mins ago
J
Senior Total Rewards & HR Analytics Specialist
Jobgether
Remote, United States
- $103,000 to $193,100 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Total Rewards & HR Analytics Specialist based in the…
Added 15 mins ago
J
Senior Product Manager
Jobgether
Remote, United States
- $170,000 to $200,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager based in the United States.
Added 15 mins ago
Senior (Life Science) - Business Process Outsourcing
Jobgether
Remote, United States
…accurate, timely, and compliant with internal controls. You’ll partner directly with client management to understand business needs, resolve challenges, and recommend operational…
Added 15 mins ago
Partner Manager/ Coordinator
Jobgether
Remote, United States
Lead the development and ongoing management of the partner program and partner portal, including program tiers, engagement strategies, and operational improvements.
Added 15 mins ago
EHS&S Systems Architect
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an EHS&S Systems Architect based in the United States.
Added 20 mins ago
Sr. Associate, IT Business Systems Analysis
Alcon Vision, LLC. Company
United States
…Business Systems Analysis, you will support the Research & Development teams at our Fort Worth main campus. This role serves as a key IT business partner, primarily responsible for…
Added 25 mins ago
FAMILY NAVIGATOR - 60075219
State of Florida
BONIFAY, FL · MARIANNA, FL · PANAMA CITY, FL · PANAMA CITY BEACH, FL · CHIPLEY, FL
As a Family Navigator you will engage with families early in the investigation process and partner with them to assess their needs, set goals, access services and progress toward safe,…
Added 28 mins ago
Pre-Construction Manager
AlphaX
Lenexa, KS
…preconstruction process from initial feasibility and design development through final pricing, subcontractor selection, and transition to our construction…
Added 28 mins ago
Controller - Clean Energy & Renewable Energy
AlphaX
Santa Cruz, CA
Partner with our project managers and operations leaders to monitor project costs, billing, cash flow, margins, and overall profitability.
Added 31 mins ago
JP
Implementation Specialist II
JD Power
Remote, United States
- $68,000 to $90,000 USD / year
Partner with Support, Product, Customer Success, and Engineering teams to resolve issues.
Added 34 mins ago
Senior Networking Engineer, WBB Platform, GGN WANForms
Google
Thornton, CO
Strong knowledge of network technologies/protocols: Routing Protocols, VXLAN, BGP EVPN, 802.1x, LACP, MacSec, TCP/IP, Encryption, Key management, Micro segmentation, ACL, Cloud technologies.
Added 43 mins ago
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Senior Auditor, Compliance Internal Audit
AbbVie
North Chicago, IL
- $84,500 to $162,000 USD / year
…assurance and advisory services to internal stakeholders, senior management, and our Audit Committee of the…
Added 46 mins ago
EP
Budget & Finance Manager – DHS
El Paso County (CO)
Colorado Springs, CO
- $77,420 to $116,160 USD / year
…programs deliver essential community services. As a trusted partner to the Deputy Director, you’ll work closely with DHS program leaders, County Finance, and Procurement to address…

Jobgether

I2nd Level Supporter - E-banking

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an i2nd Level Supporter - E-banking based in United States.

As an i2nd Level Supporter - E-banking, you will play a key role in maintaining the reliability and performance of digital banking services. You will provide advanced technical support to customers, investigating and resolving issues affecting e-banking platforms and related digital services. Working closely with internal technical teams and external service providers, you will ensure incidents are handled efficiently and in accordance with established service standards. You will manage complex support requests, perform structured troubleshooting, and coordinate escalations when specialized expertise is required. Through direct customer interactions in German and French, you will deliver clear guidance and reliable technical assistance. You will also contribute to improving support processes, documentation, and tools to enhance service quality and operational efficiency. This remote freelance opportunity is suited to a technically skilled, customer-oriented professional who thrives in a collaborative and fast-paced IT support environment.

Accountabilities

In this role, you will oversee second-level technical support for digital banking services, ensuring that customer issues are investigated and resolved effectively. Your responsibilities will include:

• Provide technical second-level support for digital services and e-banking platforms.

• Analyze, troubleshoot, isolate, and resolve technical incidents affecting banking applications and related services.

• Manage incident and problem tickets, ensuring timely follow-up and resolution.

• Provide telephone-based customer assistance in both German and French.

• Handle support requests through telephone, email, and remote-access tools while adhering to established processes and service-level agreements (SLAs).

• Prioritize, classify, and coordinate incidents according to their urgency and technical complexity.

• Escalate unresolved or complex issues to internal specialist teams or third-level support when necessary.

• Collaborate with internal departments, technology vendors, and internet service providers to identify and implement appropriate solutions.

• Maintain accurate documentation of support cases, technical investigations, troubleshooting steps, and resolutions.

• Contribute to the continuous improvement of support processes, workflows, and technical tools.

Requirements

The ideal candidate combines solid technical troubleshooting expertise with strong customer service skills and the ability to manage complex support situations independently. The following qualifications and competencies are expected:

• Several years of experience in technical customer support, ideally in a second-level support role.

• Strong knowledge of hardware and operating systems, including Windows, macOS, iOS, and Android.

• Good to very good understanding of IT security, Identity and Access Management (IAM) technologies, two-factor and multi-factor authentication (2FA/MFA), and directory services.

• Good knowledge of antivirus software, firewalls, and networking technologies, including LAN/WLAN, TCP/IP, routers, and modems.

• Experience with structured troubleshooting, log analysis, remote-support tools, and ticketing systems.

• Familiarity with various products and services offered by internet service providers.

• Strong customer orientation and communication skills, including the ability to handle demanding customer situations professionally.

• Ability to work independently, systematically, and accurately while managing multiple support requests.

• Strong teamwork, resilience, flexibility, and willingness to continuously learn and develop technical expertise.

• Very good command of both German and French.

• Knowledge of Italian and English is considered an advantage.

Benefits

• Fully Remote Work: Work remotely from anywhere in the world.

• Freelance Opportunity: Independent contractor engagement offering a flexible professional arrangement.

• International Work Environment: Collaborate with internal specialists and external technology partners.

• Technical Exposure: Work with digital banking platforms, IT security technologies, identity management solutions, and modern support tools.

• Professional Development: Strengthen your technical troubleshooting, incident management, and customer support expertise.

• Cross-functional Collaboration: Work alongside different technical teams and service providers to solve complex issues.

• Process Improvement: Contribute directly to the optimization of support workflows, tools, and service quality.

• Immediate Availability: The assignment is expected to start as soon as possible.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Troubleshoot
Process improvement
Customer service
Microsoft Windows
Apple macOS
Identity and access management
LAN
Communication skills
Work independently
Teamwork

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