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Added 1 min ago
AU
Security Officer Part Time Unarmed Patrol
Allied Universal
Friendswood, TX
- $15 USD / hour
- Part-time
Document incidents, observations, and patrol activities accurately and communicate relevant information to site management and Allied Universal leadership.
Added 8 mins ago
Respiratory Therapist Registered PRN
Vanderbilt University Medical Center
Nashville, TN
Provides education for students in affiliated clinical training programs as well as patients and families.
Added 8 mins ago
Restaurant Manager - Maggiano's-Houston
Houston, TX
As an Assistant Manager, you are the frontline leader who keeps the restaurant running smoothly - supporting the management team, energizing Teammates, and ensuring every Guest has a…
Added 11 mins ago
TR
Behavioral Health Technician
The Recovery Village
Upper Marlboro, MD
- Up to $22 USD / hour
Reinforce individualized recovery goals: Collaborate with nursing, clinical, and case management professionals while modeling professionalism, healthy boundaries, and recovery-focused…
Added 11 mins ago
TR
Behavioral Health Technician
The Recovery Village
Palmer Lake, CO
- $18 to $22 USD / hour
Partner with nursing, clinical, and case-management teams to reinforce individualized treatment goals and care plans.
Added 11 mins ago
PRN Licensed Clinician
The Recovery Village
Salem, OR
Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to treating addiction, substance abuse and mental health issues. We put behavioral health front…
Added 11 mins ago
TR
Full-Time Psychiatric Nurse Practitioner
The Recovery Village
Salem, OR
- Full-time
Graduated from an accredited Nursing Master’s Program with a Family Nurse Practitioner or higher and a Psychiatric Nurse practice degree.
Added 11 mins ago
TR
Psychiatrist (Part Time)
The Recovery Village
Columbus, OH
- From $200 USD / hour
- Part-time
…protocols, assessment for medication, withdrawal assessment and management of complications, detoxification protocols, and Medication Assisted…
Added 11 mins ago
Substance Abuse Counselor
The Recovery Village
Salem, OR
Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral…
Added 11 mins ago
TR
PRN Psychiatric & Family Nurse Practitioner
The Recovery Village
Indianapolis, IN
- From $100 USD / hour
…they have completed at least eight (8) hours of educational training on the treatment and management of patients with opioid or other substance use…
Added 11 mins ago
Behavioral Health Technician
The Recovery Village
Salem, OR
…environment while working closely with nursing, clinical, and case management…
Added 11 mins ago
TR
PRN Psychiatric &/or Family Nurse Practitioner/Physician Assistant - Inpatient
The Recovery Village
Salem, OR
- From $100 USD / hour
Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to treating addiction, substance abuse and mental health issues. We put behavioral health front…
Added 11 mins ago
(PRN) Substance Abuse Counselor
The Recovery Village
Salem, OR
Employee Wellness Program – reduce employee premiums $40/mo
Added 11 mins ago
Assistant Clinical Director
The Recovery Village
Cherry Hill Township, NJ
Advanced Recovery Systems is a behavioral healthcare management company focused on treating addiction, substance abuse, and mental health issues. We prioritize behavioral health and assist…
Added 11 mins ago
IOP Clinical Therapist
The Recovery Village
Lake Worth, FL
Advanced Recovery Systems (ARS), an integrated behavioral healthcare management company committed to transforming lives through comprehensive treatment. With our advanced approach to…
Added 11 mins ago
TR
PRN IOP Clinician (LPC, LCSW, LMFT) - Sandy Springs
The Recovery Village
Sandy Springs, GA
- $34.98 to $40.25 USD / hour
…schedule, gain additional clinical experience, or join a new program with the potential to transition from PRN to full-time as the program…
Added 11 mins ago
Psychiatric Physician Assistant
The Recovery Village
Salem, OR
Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to treating addiction, substance abuse and mental health issues. We put behavioral health front…
Added 11 mins ago
TR
Psychiatric & Family Nurse Practitioner
The Recovery Village
Ridgefield, WA
- $80 to $120 USD / hour
Graduated from an accredited Nursing Master’s Program with a Family Nurse Practitioner or higher and a Psychiatric Nurse practice degree.
Added 11 mins ago
Lead Clinical Therapist
The Recovery Village
Roswell, GA
Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral…
Added 11 mins ago
FT Psychiatric & Family Nurse Practitioner
The Recovery Village
Indianapolis, IN
Graduated from an accredited Nursing Master’s Program with a Family Nurse Practitioner or higher and a Psychiatric Nurse practice degree.
Added 11 mins ago
TR
Physician Assistant (Addiction Medicine)
The Recovery Village
Ridgefield, WA
- $80 to $120 USD / hour
Graduated from an accredited Nursing Master’s Program with a Family Nurse Practitioner or higher and a Psychiatric Nurse practice degree.
Added 11 mins ago
TR
Physician Assistant (Addiction Medicine)
The Recovery Village
Vancouver, WA
- $80 to $120 USD / hour
Graduated from an accredited Nursing Master’s Program with a Family Nurse Practitioner or higher and a Psychiatric Nurse practice degree.
Added 11 mins ago
Licensed Marriage and Family Therapist (LMFT)
The Recovery Village
Palmer Lake, CO
This role offers the opportunity to be part of an evolving program with room to shape innovative clinical services while maintaining a consistent, daytime schedule.
Added 11 mins ago
Addiction Physician - Inpatient Detox
The Recovery Village
Indianapolis, IN
…beds for Residential, and 22 beds for Partial Hospitalization Program/Intensive Outpatient…
Added 11 mins ago
Licensed Clinician Social Worker (LCSW)
The Recovery Village
Palmer Lake, CO
This role offers the opportunity to be part of an evolving program with room to shape innovative clinical services while maintaining a consistent, daytime schedule.

Jobgether

Guest Relations & Concierge Manager

Remote, United States

$95,000 to $110,000 USD / year

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Job details

Pay: $95,000 to $110,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Guest Relations & Concierge Manager based in the United States.

The Guest Relations & Concierge Manager will lead a distributed team of approximately 15 Concierge and VIP Relations professionals across the United States and Europe, delivering exceptional guest experiences around the clock. This hands-on leadership role is responsible for developing people, maintaining high service standards, and ensuring consistent, personalized support across every guest interaction. You will translate the department's experience strategy into daily operations while overseeing VIP relationships, service recovery, and concierge performance. The role also contributes directly to commercial growth by helping the team identify sales opportunities across travel products, packages, memberships, and premium services. Working closely with Operations, Product, Commercial Systems, and other departments, you will help ensure seamless guest support, including during operational disruptions. This is a remote, full-time leadership opportunity for an experienced luxury hospitality professional who combines empathy, accountability, and a strong commercial mindset.

Accountabilities

• Translate the department's guest experience strategy into consistent day-to-day service delivery across shifts, teams, and time zones, providing regular feedback to the Director on operational effectiveness.

• Lead, coach, and develop the Concierge and VIP Relations teams, supported by a Supervisor who assists with onboarding, training, daily operations, guest service, and service recovery.

• Maintain a hands-on leadership approach by working alongside the team and stepping into the service queue during peak demand or unexpected coverage gaps.

• Own and maintain the Concierge Playbook, ensuring procedures and processes remain accurate, accessible, and consistently followed.

• Encourage team members to develop training materials, videos, and reference resources, and collaborate with other Experience leaders on department-wide training standards.

• Partner with Operations on guest-impacting matters, particularly during irregular operations (IROPS), and coordinate with Product, Commercial Systems, Charter, and Marketing to maintain an effective and reliable service operation.

• Oversee the care of high-value guests and VIP members, ensuring every VIP portfolio is actively managed and each key guest has a dedicated relationship contact.

• Manage day-to-day VIP membership operations, including referral codes, guest feedback, events, and loyalty analytics, while developing strong internal expertise in the loyalty program.

• Drive the team's commercial contribution by reinforcing the concierge sales playbook across scheduled flights, hotel packages, charters, private travel, and loyalty products.

• Identify, develop, and follow through on revenue opportunities while maintaining a guest-first approach.

• Develop sufficient expertise in Darwin, the passenger scheduling platform, to guide the team and assess escalations involving fares, exchanges, and refunds.

• Ensure accurate travel agency and Sabre subscriber support, including consistent application of fare rules, ancillary charges, and penalty terms.

• Promote a culture of continuous feedback and high-quality guest engagement across phone, email, and chat, maintaining established response-time and service standards.

• Track and report team KPIs, commissions, service coverage, and guest feedback to the Director on a regular basis.

• Own department headcount and recruitment, including candidate interviews and hiring decisions.

• Establish and maintain delegated approval authority for VIP Relations Concierges, Managers on Duty, and Supervisors, covering service recovery, IROPS compensation, inventory, and seating.

• Act as the final escalation point within the Concierge department, coordinating resolutions with relevant teams and documenting lessons learned to improve future service delivery.

Requirements:

• At least 7 years of experience in the luxury hospitality industry.

• At least 5 years of direct people-management experience, preferably in Customer Success or Customer Service.

• Experience leading customer-facing teams at a comparable scale, including managing individual contributors and working through team leads or supervisors.

• Proven ability to manage and develop a department of approximately 15 employees, with responsibility for coaching, performance, and service delivery.

• Experience managing distributed teams across multiple time zones, including workforce scheduling and ensuring appropriate service coverage.

• Demonstrated experience conducting performance reviews, addressing underperformance, and managing recruitment and hiring decisions.

• Hands-on experience with CRM platforms, help desk systems, and customer service technologies; Salesforce experience is an advantage.

• Strong empathy, initiative, and problem-solving skills, with a proactive and creative approach to resolving guest needs.

• Excellent leadership and communication skills, with the ability to motivate teams and maintain high service standards.

• Commercial awareness and the ability to balance exceptional guest care with sales objectives and revenue opportunities.

• Willingness to work Monday to Friday while providing leadership availability for genuine escalations outside regular working hours and occasional weekend coverage. Overnight shifts are not required.

• Must be based in the United States. Preferred locations include Los Angeles, New York, Miami, and Austin.

• Applicants must reside in one of the following eligible states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Massachusetts, Minnesota, New Jersey, Nevada, New York, Pennsylvania, Utah, or Washington.

Benefits:

• Annual salary range of $95,000–$110,000, depending on skills, experience, and location.

• Paid time off.

• Accrued sick leave.

• Bereavement leave.

• Holiday pay.

• Medical, dental, and vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) retirement plan.

• Dependent Care Flexible Spending Account (FSA).

• Health Care Flexible Spending Account (FSA).

• Full-time remote work within eligible U.S. states.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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