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General Manager
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Jobgether

Global Repair Operations & Reverse Logistics Program Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Global Repair Operations & Reverse Logistics Program Manager based in the United States.

In this senior, remote role, you will lead the global strategy and operational governance for product returns, repairs, refurbishment, and recovery throughout the product lifecycle. You will own the end-to-end Return Material Authorization (RMA) ecosystem, ensuring efficient processes, strong service partner performance, and effective reverse logistics. Working across engineering, quality, manufacturing, supply chain, finance, and customer support teams, you will drive improvements in product reliability, asset recovery, and customer satisfaction. You will also manage external repair providers, oversee operational and financial performance, and develop scalable processes to support product launches and lifecycle transitions. This is an influential, cross-functional position suited to an experienced operations leader who can deliver results through expertise, collaboration, and strategic direction rather than direct personnel management.

Accountabilities

• Own and govern the complete global RMA process, covering customer returns, replacement fulfillment, repairs, refurbishment, product disposition, supplier returns, and inventory recovery.

• Establish global standards, policies, controls, KPIs, and operating procedures for return and repair activities.

• Drive continuous improvement initiatives to reduce turnaround times, increase repair yields and recovery rates, and optimize operational costs.

• Develop operational governance and performance management frameworks for global repair and return operations.

• Manage relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.

• Monitor repair partner performance across service levels, turnaround times, quality, costs, capacity, and contractual commitments.

• Lead quarterly business reviews and operational performance discussions with repair and refurbishment providers, implementing corrective action plans when needed.

• Coordinate the introduction of new repair capabilities, testing infrastructure, certifications, and process improvements.

• Oversee warranty returns, advanced replacements, refurbishment, recertification, and product recovery programs.

• Manage customer-facing RMA activities, including request qualification, return authorization, status updates, escalations, follow-ups on overdue returns, asset recovery, and return compliance.

• Ensure returned products are appropriately repaired, returned to stock, recovered from suppliers, scrapped, sent for engineering analysis, or replaced in the field.

• Optimize reverse logistics networks and material flows in collaboration with logistics partners.

• Develop scalable return and recovery processes for product launches, lifecycle transitions, recalls, product withdrawals, and end-of-life activities.

• Coordinate failure analysis across Engineering, Quality, Manufacturing, Customer Support, and external service partners.

• Lead root-cause investigations and corrective actions related to field returns, warranty failures, and supplier quality issues.

• Ensure compliance with Quality Management System (QMS) requirements, traceability standards, and applicable regulatory obligations.

• Monitor product reliability trends and recommend improvements to field quality performance.

• Forecast RMA volumes, repair demand, replacement inventory requirements, and recovery yields.

• Manage repair pipeline inventory, replacement stock, service inventory, and opportunities to recover excess assets.

• Partner with Supply Chain and Planning teams to maintain material availability for repair and replacement operations.

• Develop strategies to maximize asset recovery while reducing inventory write-offs and obsolescence.

• Oversee repair-related purchase orders, quotations, invoices, component procurement, service contracts, and budgets.

• Evaluate supplier performance using operational, quality, financial, and service metrics, while supporting the sourcing and qualification of new repair and refurbishment partners.

• Lead cost-reduction initiatives through improved recovery, repair optimization, and operational efficiency.

• Serve as the central operational interface across Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain.

• Lead complex cross-functional programs involving product recovery, engineering changes, recalls, refurbishment, software upgrades, and field corrective actions.

• Prepare and present operational reviews, performance metrics, business cases, and strategic recommendations to senior leadership.

• Act as the global subject matter expert for RMA, repair, refurbishment, and reverse logistics processes.

Requirements:

• Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or a related discipline.

• At least 10 years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or a related field.

• At least 5 years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners.

• Demonstrated expertise in end-to-end RMA process ownership and operational governance.

• Practical experience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning.

• Knowledge of Quality Management Systems (QMS), corrective action processes, and supplier management programs.

• Strong analytical, financial, and operational problem-solving capabilities.

• Proven ability to lead complex, cross-functional initiatives and influence stakeholders without direct reporting authority.

• Excellent executive communication, relationship management, and stakeholder engagement skills.

• Experience supporting telecommunications, networking, broadband, electronics, or other high-tech hardware products is preferred.

• Familiarity with warranty operations, depot repair processes, and field return management is an advantage.

• Experience with ERP, Product Lifecycle Management (PLM), quality, repair tracking, and inventory management systems is preferred.

• A background in supplier quality, reliability engineering, or manufacturing operations is beneficial.

• Lean, Six Sigma, APICS, PMP, or equivalent professional certifications are considered an asset.

• Candidates based in the Dallas–Fort Worth area will receive stronger consideration.

Benefits:

•

Annual base salary determined by geographic location:

• San Francisco Bay Area: $144,900–$217,400.

• Select US metropolitan areas and states: $126,000–$189,000.

• Other US locations: $113,400–$170,100.

• Potential eligibility for a performance-based bonus as part of the total compensation package.

• Remote work arrangement within the United States.

• Compensation determined by location, relevant knowledge, skills, experience, and other job-related factors.

• Additional benefits information and details about the total compensation package will be shared during the recruitment process.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Logistics
Supply chain management
Customer service
Process improvement
Performance management
Regulatory compliance
Quality assurance procedures
Procurement
Technical support
Operations management
Vendor management
Problem solving
Communication skills
Stakeholder management
Types of metal manufacturing processes
ERP
PLM
Inventory management systems
Lean manufacturing
CSCP
PMP

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