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Sales Professional - Outside Sales
SCI Texas Funeral Services, LLC.
San Antonio, TX
- $50,000 to $100,000 USD / year
…Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional…
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Extended Day I (3.00h/124d) TBD 05.28.27
Duval County Public Schools
Jacksonville Beach, FL
Cooperate with all other staff members in order to build and maintain an effective program. Supervise and lead the activities planned for the program.
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Selling and Support Captain, Lacantera - Full Time
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San Antonio, TX
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
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Macy's
Temecula, CA
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
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United States
The EMBC-IPC partners with regional and system leaders, program managers, and subject matter experts to identify, standardize, and scale best practices. This role also serves as a conduit…
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Macy's
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Employee Assistance Program with mental health counseling and legal/financial advice
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Human Resources Generalist
Tangoe US,Inc
United States
…have the opportunity to contribute to global initiatives and lead regional…
Added 1 min ago
Enterprise Risk Officer
United Community Bank
Greenville, SC
…to deliver on strategic priorities related to the Bank’s ERM program. This role involves providing analytics, technology support, and research across the enterprise. The position offers…
Added 1 min ago
S
Match Assembly Techn.
Schaeffler
Danbury, CT, CT
- $29 to $31.7 USD / hour
…to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the…
Added 1 min ago
Seminary Grants Finance & Compliance Manager - Ashland Theological Seminary
Ashland University
OH
…operations across the ATS Grants portfolio, working closely with the Program Director, university counterparts, external partners, and other team members to manage risk, strengthen…
Added 1 min ago
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Access Your Future Service Intern
RDO Equipment Co.
Sacramento, CA
- $25 to $28 USD / hour
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
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Access Your Future Service Intern
RDO Equipment Co.
Portland, OR
- $22 to $26 USD / hour
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Added 2 mins ago
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SQL System Engineer
ESM
Arlington, VA
- $106,000 to $128,000 USD / year
…hiring an SQL System Engineer to support an enterprise-level program within a federal…
Added 2 mins ago
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Oracle System Engineer
ESM
Arlington, VA
- $106,000 to $128,000 USD / year
…hiring an Oracle System Engineer to support an enterprise-level program within a federal…
Added 2 mins ago
Senior Manager, Technology Strategy Growth and Transformation with Insurance Experience
Deloitte US
NY
As a Strategy Growth and Transformation Senior Manager, you are an accomplished Digital Transformation Lead who drives strategic change and delivers exceptional value for commercial sector…
Added 2 mins ago
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Infrastructure Database SQL Subject Matter Expert
ESM
Arlington, VA
- $137,000 to $168,000 USD / year
…hiring an Infrastructure Database SQL Subject Matter Expert- Lead to support an enterprise-level program within a federal…
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Physical Therapist
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Jasper, GA
Achievable monthly clinical bonus program, over 90% of clinicians qualify
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Physical Therapist
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Cumming, GA
Achievable monthly clinical bonus program, over 90% of clinicians qualify
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DevOps Engineer - Delivery Management Engineer II
Deloitte US
Baltimore, MD · Rosslyn, VA · Washington, DC
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
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Senior, Business Analyst - Tax Transformation
Deloitte US
Atlanta, GA · Baltimore, MD · Boston, MA · Chicago, IL · Costa Mesa, CA · Dallas, TX · Houston, TX · Lake Mary, FL · Los Angeles, CA · McLean, VA · Miami, FL · NY · Portland, OR · Rosslyn, VA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · Tampa, FL · Washington, DC
Perform business analysis tasks and/or coordinate tasks across the Service Delivery Transformation program.
Added 2 mins ago
Manager, People - US
Arctic Wolf Networks, Inc.
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Lead and support change management initiatives tied to GTM transformation, including role clarity, operating model shifts, territory changes, and scaling leaders through growth
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Aisles Online Manager
Hy-Vee Inc
Winona, MN
- $17 to $21.25 USD / hour
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Added 2 mins ago
Sales Manager - New Business Development
SFC Payroll Inc
Remote, United States
Added 2 mins ago
LM
Construction Foreman
Lumina Management LLC
Wilmington, NC
- $20 to $27 USD / hour
Your main role as Foreman/Crew Lead will be to oversee and perform repair work scheduled by our team. You will be responsible for leading a team of 2-3 repair persons, providing exceptional…

Jobgether

Global Repair Operations & Reverse Logistics Program Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Global Repair Operations & Reverse Logistics Program Manager based in the United States.

In this senior, remote role, you will lead the global strategy and operational governance for product returns, repairs, refurbishment, and recovery throughout the product lifecycle. You will own the end-to-end Return Material Authorization (RMA) ecosystem, ensuring efficient processes, strong service partner performance, and effective reverse logistics. Working across engineering, quality, manufacturing, supply chain, finance, and customer support teams, you will drive improvements in product reliability, asset recovery, and customer satisfaction. You will also manage external repair providers, oversee operational and financial performance, and develop scalable processes to support product launches and lifecycle transitions. This is an influential, cross-functional position suited to an experienced operations leader who can deliver results through expertise, collaboration, and strategic direction rather than direct personnel management.

Accountabilities

• Own and govern the complete global RMA process, covering customer returns, replacement fulfillment, repairs, refurbishment, product disposition, supplier returns, and inventory recovery.

• Establish global standards, policies, controls, KPIs, and operating procedures for return and repair activities.

• Drive continuous improvement initiatives to reduce turnaround times, increase repair yields and recovery rates, and optimize operational costs.

• Develop operational governance and performance management frameworks for global repair and return operations.

• Manage relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.

• Monitor repair partner performance across service levels, turnaround times, quality, costs, capacity, and contractual commitments.

• Lead quarterly business reviews and operational performance discussions with repair and refurbishment providers, implementing corrective action plans when needed.

• Coordinate the introduction of new repair capabilities, testing infrastructure, certifications, and process improvements.

• Oversee warranty returns, advanced replacements, refurbishment, recertification, and product recovery programs.

• Manage customer-facing RMA activities, including request qualification, return authorization, status updates, escalations, follow-ups on overdue returns, asset recovery, and return compliance.

• Ensure returned products are appropriately repaired, returned to stock, recovered from suppliers, scrapped, sent for engineering analysis, or replaced in the field.

• Optimize reverse logistics networks and material flows in collaboration with logistics partners.

• Develop scalable return and recovery processes for product launches, lifecycle transitions, recalls, product withdrawals, and end-of-life activities.

• Coordinate failure analysis across Engineering, Quality, Manufacturing, Customer Support, and external service partners.

• Lead root-cause investigations and corrective actions related to field returns, warranty failures, and supplier quality issues.

• Ensure compliance with Quality Management System (QMS) requirements, traceability standards, and applicable regulatory obligations.

• Monitor product reliability trends and recommend improvements to field quality performance.

• Forecast RMA volumes, repair demand, replacement inventory requirements, and recovery yields.

• Manage repair pipeline inventory, replacement stock, service inventory, and opportunities to recover excess assets.

• Partner with Supply Chain and Planning teams to maintain material availability for repair and replacement operations.

• Develop strategies to maximize asset recovery while reducing inventory write-offs and obsolescence.

• Oversee repair-related purchase orders, quotations, invoices, component procurement, service contracts, and budgets.

• Evaluate supplier performance using operational, quality, financial, and service metrics, while supporting the sourcing and qualification of new repair and refurbishment partners.

• Lead cost-reduction initiatives through improved recovery, repair optimization, and operational efficiency.

• Serve as the central operational interface across Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain.

• Lead complex cross-functional programs involving product recovery, engineering changes, recalls, refurbishment, software upgrades, and field corrective actions.

• Prepare and present operational reviews, performance metrics, business cases, and strategic recommendations to senior leadership.

• Act as the global subject matter expert for RMA, repair, refurbishment, and reverse logistics processes.

Requirements:

• Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or a related discipline.

• At least 10 years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or a related field.

• At least 5 years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners.

• Demonstrated expertise in end-to-end RMA process ownership and operational governance.

• Practical experience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning.

• Knowledge of Quality Management Systems (QMS), corrective action processes, and supplier management programs.

• Strong analytical, financial, and operational problem-solving capabilities.

• Proven ability to lead complex, cross-functional initiatives and influence stakeholders without direct reporting authority.

• Excellent executive communication, relationship management, and stakeholder engagement skills.

• Experience supporting telecommunications, networking, broadband, electronics, or other high-tech hardware products is preferred.

• Familiarity with warranty operations, depot repair processes, and field return management is an advantage.

• Experience with ERP, Product Lifecycle Management (PLM), quality, repair tracking, and inventory management systems is preferred.

• A background in supplier quality, reliability engineering, or manufacturing operations is beneficial.

• Lean, Six Sigma, APICS, PMP, or equivalent professional certifications are considered an asset.

• Candidates based in the Dallas–Fort Worth area will receive stronger consideration.

Benefits:

•

Annual base salary determined by geographic location:

• San Francisco Bay Area: $144,900–$217,400.

• Select US metropolitan areas and states: $126,000–$189,000.

• Other US locations: $113,400–$170,100.

• Potential eligibility for a performance-based bonus as part of the total compensation package.

• Remote work arrangement within the United States.

• Compensation determined by location, relevant knowledge, skills, experience, and other job-related factors.

• Additional benefits information and details about the total compensation package will be shared during the recruitment process.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Logistics
Supply chain management
Customer service
Process improvement
Performance management
Regulatory compliance
Quality assurance procedures
Procurement
Technical support
Operations management
Vendor management
Problem solving
Communication skills
Stakeholder management
Types of metal manufacturing processes
ERP
PLM
Inventory management systems
Lean manufacturing
CSCP
PMP

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