Jobs in the United States

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Added just now
Network Engineer III
Deloitte
Baltimore, MD
…expanding into adjacent domains. Our practitioners lead and support technical teams to assess, design, and deploy enterprise network solutions across campus, data center, and hybrid cloud…
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Voice Platform Engineer
Insight Global
Baltimore, MD
Partner with operations, business teams, and technical stakeholders to deliver solutions
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Northrop Grumman
Baltimore, MD
The primary objective is delivering contractual requirements on cost and schedule, while achieving technical requirements and creating customer intimacy to support value creation strategies…
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Johns Hopkins University
Baltimore, MD
…gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables.…
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…product growth. The ideal candidate is both a strong hands-on engineer and a thoughtful product partner who cares deeply about user experience, technical quality, and mission-driven…
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- $28 to $33 USD / hour
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The Dixon Group
Stevensville, MD
- $116,000 to $156,000 USD / year
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Senior Project Engineer
The Dixon Group
Stevensville, MD
- $90,000 to $110,000 USD / year
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Senior Project Engineer
Hydrasearch
Stevensville, MD
- $90,000 to $110,000 USD / year
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Sr. / Principal Welding Process Engineer
Hydrasearch
Stevensville, MD
- $116,000 to $156,000 USD / year
Hydrasearch, a proud affiliate of The Dixon Group, is looking for a Sr. / Principal Welding Process Engineer to join our team in Stevensville, MD! In this role you will be a senior…
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Automation Engineer
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Fort Meade, MD
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Automated Test Engineer
Eliassen Group
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- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
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Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
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The Lead Information Security Engineer within Product and Platform Security provides technical leadership and hands-on execution across Red Team functions. This role leverages advanced…
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- $23.8 to $56.83 USD / hour
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Manufacturing Engineer
Eaton Corporation
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Eaton’s IS AER FED division is currently seeking a Manufacturing Engineer. This position will be located at our Rumford, RI facility.
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Middletown, RI
As a requirement of employment, all SEACORP employees must hold U.S
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Automated Test Engineer
Eliassen Group
Providence, RI
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 12 mins ago
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Senior II Site Reliability Engineer
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Jefferson City, MO
- $146,400 to $263,600 USD / year
…performance indicators, isolate the factors that impact them, and engineer targeted solutions for…
Added 12 mins ago
AID&E - Databricks Data Engineer - Manager - Tech Cons - Open Location
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To qualify for the role, you must have:
Added 12 mins ago
AID&E - Databricks Data Engineer - Manager - Tech Cons - Open Location
EY
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To qualify for the role, you must have:

Jobgether

Genesys Cloud - Operations Engineer

Remote, United States

$89,000 to $121,400 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $89,000 to $121,400 USD / year
Experience: At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.
Posting language: English
Posted: Nov 12, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Genesys Cloud - Operations Engineer based in the United States.

The Genesys Cloud - Operations Engineer is responsible for supporting, maintaining, and continuously improving enterprise contact center and telecommunications infrastructure. This role focuses on ensuring the availability, reliability, and performance of business-critical communication services, including Genesys Contact Center, Workforce Management (WFM), VoIP, and SIP technologies. You will oversee day-to-day operations, monitor systems, troubleshoot incidents, and implement changes to maintain service continuity. Working closely with internal technology teams, vendors, carriers, and business stakeholders, you will help resolve complex technical issues and strengthen operational performance. The position also offers opportunities to improve processes through scripting, automation, and AI-enabled solutions. This is a full-time remote role within a 24/7 operational environment, including participation in an on-call rotation and occasional travel for training or meetings. Accountabilities

• Provide operational support for Genesys Contact Center, Workforce Management (WFM), VoIP, SIP, and telecommunications platforms.

• Monitor, troubleshoot, and resolve voice, contact center, and carrier-related incidents in accordance with established service level objectives.

• Participate in a 24/7 on-call rotation, responding to critical incidents, outages, and service disruptions.

• Maintain contact center routing strategies, call flows, agent configurations, reporting, and workforce optimization functions.

• Coordinate with telecommunications carriers, service providers, vendors, and internal technology teams to resolve issues and implement changes.

• Perform system administration, maintenance, upgrades, patching, and configuration management.

• Investigate recurring issues, conduct root cause analyses, and implement improvements to strengthen reliability and reduce operational risk.

• Execute infrastructure changes in accordance with established change management and documentation procedures.

• Develop and maintain technical documentation, operational procedures, support runbooks, and knowledge articles.

• Identify and implement opportunities to improve workflows through automation, scripting, APIs, orchestration tools, and AI-enabled solutions.

• Leverage emerging technologies to enhance monitoring, reporting, incident response, troubleshooting, and service delivery efficiency.

• Support disaster recovery, business continuity, and high-availability initiatives for voice and contact center systems.

• Collaborate with business stakeholders to understand operational needs and recommend technology and process improvements.

• Ensure telecommunications and contact center operations comply with applicable security, governance, and operational standards.

• Independently assess technical challenges, determine appropriate corrective actions, and implement effective solutions.

Requirements:

• Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or a related field, or an equivalent combination of education and professional experience.

• At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.

• Hands-on experience supporting VoIP, SIP, telecommunications infrastructure, and carrier services in a large enterprise environment.

• Experience supporting Genesys Contact Center platforms and contact center operations.

• Knowledge of voice networking technologies, call routing, trunking, and telecommunications troubleshooting methodologies.

• Experience with incident, problem, and change management processes.

• Ability to troubleshoot complex technical issues and perform root cause analyses.

• Strong organizational skills and the ability to work independently while prioritizing multiple assignments in a fast-paced operational environment.

• Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications:

• 5 or more years of experience supporting enterprise contact center and telecommunications technologies.

• Experience with cloud-based contact center platforms and migration initiatives.

• Experience developing automation solutions using scripting, workflows, APIs, or orchestration tools.

• Practical experience applying AI or automation technologies to improve operational efficiency, monitoring, reporting, or service delivery.

• Knowledge of ITIL service management practices.

• Experience managing vendor relationships.

• Relevant industry certifications, such as Genesys Cloud, SAFe, ITIL, or AWS.

Additional Work Requirements:

• Ability to support mission-critical systems in a 24/7 operational environment and participate in an on-call rotation.

• Comfort working in a SAFe Agile organization.

• A dedicated home workspace that protects confidential information, including protected health information (PHI) and HIPAA-related data.

• A self-provided internet connection with at least 25 Mbps download and 10 Mbps upload speeds. Wireless, wired cable, or DSL connections are suggested. Internet upgrades may be required if business needs are not met.

• Willingness to travel occasionally to company offices for training or meetings.

Benefits:

• Base salary: $89,000–$121,400 per year for full-time employment. Actual pay may vary based on geographic location, relevant skills, experience, education, and certifications.

• Eligibility for a performance-based bonus incentive plan tied to company and/or individual performance.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Additional programs and resources supporting employee and family well-being.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States