Jobs in the United States

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Added 3 mins ago
Software Engineer III Core Platform
Blue Origin LLC
Seattle, WA
We are looking for a skilled and motivated Software Engineer III to join our Core Platform team within the Serenity Platform. Core Platform owns and operates the foundational layers that…
Added 3 mins ago
Product Manager
Meta
Concord, NH
Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance user satisfaction and improve engineer productivity
Added 3 mins ago
Lead Information Security Engineer - Red Team
Lumen
Concord, NH
Red Team - Lead Information Security Engineer
Added 3 mins ago
Regional Division Director - Transportation
McFarland-Johnson, Inc
Portsmouth, NH
Professional Engineer (PE) license required; multi-state licensure is a plus
Added 3 mins ago
Regional Division Director - Transportation
McFarland-Johnson, Inc
Concord, NH
Professional Engineer (PE) license required; multi-state licensure is a plus
Added 4 mins ago
Staff Software Engineer, Supply
Vibe
New York, NY
As a Staff Software Engineer on Supply, you will build the systems that let Vibe grow, operate, and trust its inventory. You will turn publisher partnerships into live, healthy supply, and…
Added 5 mins ago
AT
Manufacturing Engineer
Advantage Technical Services, Inc
Waltham, MA
- $34.86 to $42 USD / hour
Put your engineering expertise to work in a hands-on manufacturing environment where your ideas can directly improve products, processes, and production efficiency. We are seeking an…
Added 5 mins ago
HA
Quality Engineer
Hutchinson Aerospace & Industry, Inc.
Hopkinton, MA
- $100,000 to $125,000 USD / year
About the role: As a Quality Engineer, you will support aerospace and defense manufacturing programs by ensuring products and processes comply with all applicable quality, regulatory,…
Added 5 mins ago
Sr. CORE Quality Engineer
SharkNinja Operating LLC
Needham, MA
Occasional telecommuting (estimated at 1-2 days per week) permitted as determined by employer
Added 6 mins ago
Graphics Software Engineer, Staff
Qualcomm, Inc.
Boxborough, MA
Bachelor's degree in Applied Mathematics, Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or related field and 4+ years of Software Engineering,…
Added 11 mins ago
Engineering Project Manager 3
ACS Professional Staffing
Vancouver, WA
Actively navigate high-level project strategy, cross-organizational workflows, and process improvements across Transmission Engineering (TE), Transmission Field Services (TF), System…
Added 12 mins ago
S
Senior Software Engineer, Machine Learning (Audio)
Syntiant
Redwood City, CA
- $160,000 to $190,000 USD / year
…is looking for an experienced and talented Senior Software Engineer to take on a critical role with expansive responsibilities in the Modeler…
Added 12 mins ago
Digital Design Engineer
Syntiant
San Diego, CA
…semiconductor solutions space. We are seeking a lead Digital Design Engineer who will be designing the digital systems and building blocks for MEMS microphones. Together with the…
Added 12 mins ago
Field Applications Engineer
Syntiant
Redwood City, CA
Syntiant Corp. is looking for an experienced Field Applications Engineer to be a key technical partner to customers, sales, product, and engineering teams. This role supports customers from…
Added 12 mins ago
Field Applications Engineer
Syntiant
San Francisco, CA
Syntiant Corp. is looking for an experienced Field Applications Engineer to be a key technical partner to customers, sales, product, and engineering teams. This role supports customers from…
Added 12 mins ago
S
Full Stack Engineer - Cloud & On Premise
Syntiant
Redwood City, CA
- $135,000 to $175,000 USD / year
Syntiant Corp., a leader in the high-growth AI software and semiconductor solutions space, is looking for an experienced and talented Full Stack Engineer.
Added 12 mins ago
S
Forward Deployed Engineer
Syntiant
Redwood City, CA
- $195,000 to $225,000 USD / year
Syntiant Corp., a leader in the high-growth AI software and semiconductor solutions space, is looking for an experienced and talented Forward Deployed Engineer.
Added 13 mins ago
Lead QA Engineer - AI & Test Automation (Workforce Management)
Symmetrio
Remote, United States
Symmetrio is recruiting a Lead QA Engineer – AI & Test Automation to support a large-scale enterprise workforce transformation initiative centered around a greenfield implementation of…
Added 13 mins ago
Senior Juniper SRX Firewall Engineer
Symmetrio
Remote, United States
Symmetrio is recruiting a Senior Firewall Engineer to join the network security team of one of our large government customers. The Senior Firewall Engineer will support a primarily Juniper…
Added 13 mins ago
Voice Network Engineer
Leidos
Greenbelt, MD
The ideal candidate is a proactive, technically driven engineer with a passion for modern collaboration technologies and the ability to bridge strategic architecture with hands-on…
Added 13 mins ago
DevOps Engineer-TS/SCI with Poly
CACI International
Linthicum Heights, MD
…current manual system security evaluation and authorization process to a new model that emphasizes automation, streamlined processes and approvals, continuous monitoring and assessment, and…
Added 13 mins ago
IG
Top Secret Applied AI/ML Engineer
Insight Global
Fort Meade, MD
- $75 to $115 USD / hour
Insight Global is seeking a Top Secret Applied AI/ML Engineer to support the design, development, and deployment of next-generation artificial intelligence capabilities within a growing…
Added 13 mins ago
IG
TS/SCI AI Integration Engineer (CUAS)
Insight Global
Fort Meade, MD
- $75 to $115 USD / hour
Insight Global is seeking an TS/SCI AI Integration Engineer to support an emerging Counter-UAS (CUAS) effort focused on the development, testing, and evaluation of advanced AI-enabled…
Added 13 mins ago
Lead Software Engineer - ERP Procurement Systems (Remote)
CareFirst
Columbia, MD
CareFirst is seeking a Lead Software Engineer for ERP Procurement Systems to provide technical leadership for the applications, integrations, and data that enable source-to-pay and…
Added 13 mins ago
Senior Software Engineer - ERP Financial Systems (Remote)
CareFirst
Baltimore, MD
CareFirst is seeking a Senior Software Engineer for ERP Financial Systems to own, enhance, integrate, and support the applications that enable core accounting and financial operations. The…

Jobgether

Genesys Cloud - Operations Engineer

Remote, United States

$89,000 to $121,400 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $89,000 to $121,400 USD / year
Experience: At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.
Posting language: English
Posted: Nov 12, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Genesys Cloud - Operations Engineer based in the United States.

The Genesys Cloud - Operations Engineer is responsible for supporting, maintaining, and continuously improving enterprise contact center and telecommunications infrastructure. This role focuses on ensuring the availability, reliability, and performance of business-critical communication services, including Genesys Contact Center, Workforce Management (WFM), VoIP, and SIP technologies. You will oversee day-to-day operations, monitor systems, troubleshoot incidents, and implement changes to maintain service continuity. Working closely with internal technology teams, vendors, carriers, and business stakeholders, you will help resolve complex technical issues and strengthen operational performance. The position also offers opportunities to improve processes through scripting, automation, and AI-enabled solutions. This is a full-time remote role within a 24/7 operational environment, including participation in an on-call rotation and occasional travel for training or meetings. Accountabilities

• Provide operational support for Genesys Contact Center, Workforce Management (WFM), VoIP, SIP, and telecommunications platforms.

• Monitor, troubleshoot, and resolve voice, contact center, and carrier-related incidents in accordance with established service level objectives.

• Participate in a 24/7 on-call rotation, responding to critical incidents, outages, and service disruptions.

• Maintain contact center routing strategies, call flows, agent configurations, reporting, and workforce optimization functions.

• Coordinate with telecommunications carriers, service providers, vendors, and internal technology teams to resolve issues and implement changes.

• Perform system administration, maintenance, upgrades, patching, and configuration management.

• Investigate recurring issues, conduct root cause analyses, and implement improvements to strengthen reliability and reduce operational risk.

• Execute infrastructure changes in accordance with established change management and documentation procedures.

• Develop and maintain technical documentation, operational procedures, support runbooks, and knowledge articles.

• Identify and implement opportunities to improve workflows through automation, scripting, APIs, orchestration tools, and AI-enabled solutions.

• Leverage emerging technologies to enhance monitoring, reporting, incident response, troubleshooting, and service delivery efficiency.

• Support disaster recovery, business continuity, and high-availability initiatives for voice and contact center systems.

• Collaborate with business stakeholders to understand operational needs and recommend technology and process improvements.

• Ensure telecommunications and contact center operations comply with applicable security, governance, and operational standards.

• Independently assess technical challenges, determine appropriate corrective actions, and implement effective solutions.

Requirements:

• Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or a related field, or an equivalent combination of education and professional experience.

• At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.

• Hands-on experience supporting VoIP, SIP, telecommunications infrastructure, and carrier services in a large enterprise environment.

• Experience supporting Genesys Contact Center platforms and contact center operations.

• Knowledge of voice networking technologies, call routing, trunking, and telecommunications troubleshooting methodologies.

• Experience with incident, problem, and change management processes.

• Ability to troubleshoot complex technical issues and perform root cause analyses.

• Strong organizational skills and the ability to work independently while prioritizing multiple assignments in a fast-paced operational environment.

• Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications:

• 5 or more years of experience supporting enterprise contact center and telecommunications technologies.

• Experience with cloud-based contact center platforms and migration initiatives.

• Experience developing automation solutions using scripting, workflows, APIs, or orchestration tools.

• Practical experience applying AI or automation technologies to improve operational efficiency, monitoring, reporting, or service delivery.

• Knowledge of ITIL service management practices.

• Experience managing vendor relationships.

• Relevant industry certifications, such as Genesys Cloud, SAFe, ITIL, or AWS.

Additional Work Requirements:

• Ability to support mission-critical systems in a 24/7 operational environment and participate in an on-call rotation.

• Comfort working in a SAFe Agile organization.

• A dedicated home workspace that protects confidential information, including protected health information (PHI) and HIPAA-related data.

• A self-provided internet connection with at least 25 Mbps download and 10 Mbps upload speeds. Wireless, wired cable, or DSL connections are suggested. Internet upgrades may be required if business needs are not met.

• Willingness to travel occasionally to company offices for training or meetings.

Benefits:

• Base salary: $89,000–$121,400 per year for full-time employment. Actual pay may vary based on geographic location, relevant skills, experience, education, and certifications.

• Eligibility for a performance-based bonus incentive plan tied to company and/or individual performance.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Additional programs and resources supporting employee and family well-being.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States