Jobs in the United States

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Product Engineer
True Talent Solutions Partners
Palo Alto, CA
- $185,000 to $205,000 USD / year
- Partner with product, data, and recommendation systems teams to identify friction for creators and players and improve retention.
Added 4 mins ago
Lead Information Security Engineer - Red Team
Lumen
Providence, RI
Red Team - Lead Information Security Engineer
Added 4 mins ago
EG
Automated Test Engineer
Eliassen Group
Providence, RI
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 6 mins ago
AT
Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Jefferson City, MO
- $146,400 to $263,600 USD / year
…performance indicators, isolate the factors that impact them, and engineer targeted solutions for…
Added 6 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Jefferson City, MO
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 6 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 8 mins ago
Software Engineer-1
Coinbase
Jefferson City, MO
Partner with Product, Design, Infrastructure, and Compliance to translate requirements into robust, scalable solutions that balance speed, security, and regulatory needs.
Added 10 mins ago
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Senior SecOps
Jobgether
Remote, United States
- $160,000 to $190,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior SecOps Engineer based in the United States.
Added 10 mins ago
J
Senior Pre-Sales Systems Engineer, Federal Civilian
Jobgether
Remote, United States
- $141,400 to $234,500 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Pre-Sales Systems Engineer, Federal Civilian based…
Added 10 mins ago
J
Lead Analytics Engineer
Jobgether
Remote, United States
- $134,865 to $231,198 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Lead Analytics Engineer based in the United States.
Added 10 mins ago
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Genesys Cloud - Operations Engineer
Jobgether
Remote, United States
- $89,000 to $121,400 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Genesys Cloud - Operations Engineer based in the United…
Added 10 mins ago
Developer Relations Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Developer Relations Engineer based in United States.
Added 10 mins ago
Design - Engineer III, Process-SS
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Design - Engineer III, Process-SS based in the United…
Added 12 mins ago
Data Center Technician III, Deployment Support
Google
Kansas City, MO
+ Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 14 mins ago
Security Engineer (St. Louis)
World Wide Technology
Saint Louis, MO
The Internal WWT IT team designs, builds, secures, and operates the platforms that support WWT's internal applications and engineering teams. Our work enables reliable, scalable, and…
Added 15 mins ago
Lead Information Security Engineer - Red Team
Lumen
Augusta, ME
Red Team - Lead Information Security Engineer
Added 15 mins ago
EG
Automated Test Engineer
Eliassen Group
Augusta, ME
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 21 mins ago
M
Customer Experience Engineering Manager
Microsoft
GA · NC · TX · WA · Atlanta, GA · Charlotte, NC · Dallas, TX · Redmond, WA · Atlanta · Charlotte · Dallas · Redmond
- $142,800 to $304,200 USD / year
Lead the shift to AI-first support: design, deploy and run agent-assisted workflows for triage, case summaries, diagnostics, routing and knowledge retrieval that cut engineer toil and speed…
Added 21 mins ago
M
Digital Security Engineer
Microsoft
TX · ND · GA · Dallas, TX · Fargo, ND · Atlanta, GA · Dallas · Fargo · Atlanta
- $106,400 to $222,600 USD / year
Build Strategy - Influences competitive strategy leveraging partner and internal teams; Acts as the voice of the customer by driving new feedback, blockers, insights, resource items across…
Added 21 mins ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are looking for a talented Senior Software Engineer to join us in pushing the boundaries of technology for the Copilot experience. In this role, you will work on building highly scalable…
Added 22 mins ago
M
Software Engineer II and Senior Software Engineer (Mutiple Positions)
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $102,100 to $202,200 USD / year
As a Full-Stack Software Engineer, you will take hands-on technical leadership for central areas of the product experience. You will work across modern web experiences, API contracts,…
Added 22 mins ago
M
Data Engineer
Microsoft
United States
- $102,100 to $219,200 USD / year
Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week
Added 43 mins ago
J
Sr Software Engineer - Builder Tools
Jobgether
Remote, United States
- $190,000 to $230,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr Software Engineer – Builder Tools based in the United…
Added 43 mins ago
J
Software Engineer, Project, AI Platforms
Jobgether
Remote, United States
- $139,680 to $176,600 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineer, Project, AI Platforms based in the…
Added 43 mins ago
Software Engineer - AI Tooling
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Software Engineer - AI Tooling based in United States.

Jobgether

Genesys Cloud - Operations Engineer

Remote, United States

$89,000 to $121,400 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $89,000 to $121,400 USD / year
Experience: At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.
Posting language: English
Posted: Nov 12, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Genesys Cloud - Operations Engineer based in the United States.

The Genesys Cloud - Operations Engineer is responsible for supporting, maintaining, and continuously improving enterprise contact center and telecommunications infrastructure. This role focuses on ensuring the availability, reliability, and performance of business-critical communication services, including Genesys Contact Center, Workforce Management (WFM), VoIP, and SIP technologies. You will oversee day-to-day operations, monitor systems, troubleshoot incidents, and implement changes to maintain service continuity. Working closely with internal technology teams, vendors, carriers, and business stakeholders, you will help resolve complex technical issues and strengthen operational performance. The position also offers opportunities to improve processes through scripting, automation, and AI-enabled solutions. This is a full-time remote role within a 24/7 operational environment, including participation in an on-call rotation and occasional travel for training or meetings. Accountabilities

• Provide operational support for Genesys Contact Center, Workforce Management (WFM), VoIP, SIP, and telecommunications platforms.

• Monitor, troubleshoot, and resolve voice, contact center, and carrier-related incidents in accordance with established service level objectives.

• Participate in a 24/7 on-call rotation, responding to critical incidents, outages, and service disruptions.

• Maintain contact center routing strategies, call flows, agent configurations, reporting, and workforce optimization functions.

• Coordinate with telecommunications carriers, service providers, vendors, and internal technology teams to resolve issues and implement changes.

• Perform system administration, maintenance, upgrades, patching, and configuration management.

• Investigate recurring issues, conduct root cause analyses, and implement improvements to strengthen reliability and reduce operational risk.

• Execute infrastructure changes in accordance with established change management and documentation procedures.

• Develop and maintain technical documentation, operational procedures, support runbooks, and knowledge articles.

• Identify and implement opportunities to improve workflows through automation, scripting, APIs, orchestration tools, and AI-enabled solutions.

• Leverage emerging technologies to enhance monitoring, reporting, incident response, troubleshooting, and service delivery efficiency.

• Support disaster recovery, business continuity, and high-availability initiatives for voice and contact center systems.

• Collaborate with business stakeholders to understand operational needs and recommend technology and process improvements.

• Ensure telecommunications and contact center operations comply with applicable security, governance, and operational standards.

• Independently assess technical challenges, determine appropriate corrective actions, and implement effective solutions.

Requirements:

• Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or a related field, or an equivalent combination of education and professional experience.

• At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.

• Hands-on experience supporting VoIP, SIP, telecommunications infrastructure, and carrier services in a large enterprise environment.

• Experience supporting Genesys Contact Center platforms and contact center operations.

• Knowledge of voice networking technologies, call routing, trunking, and telecommunications troubleshooting methodologies.

• Experience with incident, problem, and change management processes.

• Ability to troubleshoot complex technical issues and perform root cause analyses.

• Strong organizational skills and the ability to work independently while prioritizing multiple assignments in a fast-paced operational environment.

• Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications:

• 5 or more years of experience supporting enterprise contact center and telecommunications technologies.

• Experience with cloud-based contact center platforms and migration initiatives.

• Experience developing automation solutions using scripting, workflows, APIs, or orchestration tools.

• Practical experience applying AI or automation technologies to improve operational efficiency, monitoring, reporting, or service delivery.

• Knowledge of ITIL service management practices.

• Experience managing vendor relationships.

• Relevant industry certifications, such as Genesys Cloud, SAFe, ITIL, or AWS.

Additional Work Requirements:

• Ability to support mission-critical systems in a 24/7 operational environment and participate in an on-call rotation.

• Comfort working in a SAFe Agile organization.

• A dedicated home workspace that protects confidential information, including protected health information (PHI) and HIPAA-related data.

• A self-provided internet connection with at least 25 Mbps download and 10 Mbps upload speeds. Wireless, wired cable, or DSL connections are suggested. Internet upgrades may be required if business needs are not met.

• Willingness to travel occasionally to company offices for training or meetings.

Benefits:

• Base salary: $89,000–$121,400 per year for full-time employment. Actual pay may vary based on geographic location, relevant skills, experience, education, and certifications.

• Eligibility for a performance-based bonus incentive plan tied to company and/or individual performance.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Additional programs and resources supporting employee and family well-being.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States