Jobs in the United States

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Added just now
DevOps Engineer
General Dynamics Information Technology
Home Office (MDHOME), MD
We are seeking a DevOps Engineer to join our team to support Centers for Medicare & Medicaid Services (CMS) Agile Tools, Licensing and Shared Services (ATLAS) program.
Added just now
IG
Top Secret Applied AI/ML Engineer
Insight Global
Fort Meade, MD
- $75 to $115 USD / hour
Experience building agentic workflows, autonomous systems, or AI-driven automation solutions
Added 1 min ago
Lead Software Engineer - ERP Procurement Systems (Remote)
CareFirst
Columbia, MD
CareFirst is seeking a Lead Software Engineer for ERP Procurement Systems to provide technical leadership for the applications, integrations, and data that enable source-to-pay and…
Added 1 min ago
Lead Information Security Engineer - Red Team
Lumen
Annapolis, MD
The Lead Information Security Engineer within Product and Platform Security provides technical leadership and hands-on execution across Red Team functions. This role leverages advanced…
Added 1 min ago
Network Engineer III
Deloitte
Baltimore, MD
…resilience, and security while reducing operational cost through automation. Our practitioners work across enterprise campus, data center, and cloud-interconnected networks, guiding clients…
Added 1 min ago
EG
Automated Test Engineer
Eliassen Group
Annapolis, MD
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 3 mins ago
Logistics Operations Engineer
Knapp Inc
Thief River Falls, MN
One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting…
Added 11 mins ago
Lead Information Security Engineer - Red Team
Lumen
Providence, RI
The Lead Information Security Engineer within Product and Platform Security provides technical leadership and hands-on execution across Red Team functions. This role leverages advanced…
Added 11 mins ago
EG
Automated Test Engineer
Eliassen Group
Providence, RI
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 17 mins ago
J
Senior Pre-Sales Systems Engineer, Federal Civilian
Jobgether
Remote, United States
- $141,400 to $234,500 USD / year
…and next steps. Our partner is looking for a Senior Pre-Sales Systems Engineer, Federal Civilian based in the United…
Added 17 mins ago
J
Genesys Cloud - Operations Engineer
Jobgether
Remote, United States
- $89,000 to $121,400 USD / year
The Genesys Cloud - Operations Engineer is responsible for supporting, maintaining, and continuously improving enterprise contact center and telecommunications infrastructure. This role…
Added 20 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Jefferson City, MO
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 22 mins ago
Quality Engineer II, Travel & Lifestyle Services
American Express
Phoenix, AZ · Sunrise, FL
The Quality Engineer II supports User Acceptance Testing (UAT) and Quality Assurance (QA) by preparing test strategies, developing and executing test scripts, maintaining test data and…
Added 22 mins ago
Lead Information Security Engineer - Red Team
Lumen
Augusta, ME
The Lead Information Security Engineer within Product and Platform Security provides technical leadership and hands-on execution across Red Team functions. This role leverages advanced…
Added 22 mins ago
EG
Automated Test Engineer
Eliassen Group
Augusta, ME
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 28 mins ago
M
Software Engineer 2 - CoreAI
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $102,100 to $219,200 USD / year
Our team is seeking a Software Engineer 2 - CoreAI who is passionate about security, developer productivity and automation and will contribute to the ongoing growth and support of the…
Added 28 mins ago
M
Senior Hardware Engineer - FPGA & Platform Security
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
This role is based in Redmond, WA or Mountain View, CA and requires three days per week in the office
Added 28 mins ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are looking for a talented Senior Software Engineer to join us in pushing the boundaries of technology for the Copilot experience. In this role, you will work on building highly scalable…
Added 33 mins ago
Cloud Solutions Architect (6122-1)
Tri-Force Consulting Services, Inc.
New York, NY
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
Added 43 mins ago
Electrical Arc Furnace (EAF) Specialist
Mesabi Metallics Company LLC
IA
…coordination, and execution of EAF packages, scrap/DRI charging systems, secondary metallurgy integration, electrode regulation, and furnace electrical/automation systems. The role will…
Added 43 mins ago
Plate Mill Specialist (Flat Products)
Mesabi Metallics Company LLC
IA
Review electrical drive power sizing, main drive motors, multi-motor synchronization, dynamic control systems, and automation architecture required for high-torque heavy plate rolling.
Added 50 mins ago
J
Sr Software Engineer - Builder Tools
Jobgether
Remote, United States
- $190,000 to $230,000 USD / year
This is an opportunity for a senior software engineer to build and improve the infrastructure and developer tools that power reliable software delivery. As part of the Builder Tools team,…
Added 50 mins ago
J
Software Engineer, Project, AI Platforms
Jobgether
Remote, United States
- $139,680 to $176,600 USD / year
…applications and next steps. Our partner is looking for a Software Engineer, Project, AI Platforms based in the United…
Added 54 mins ago
EG
Automated Test Engineer
Eliassen Group
Honolulu, HI
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 1 hour ago
R
Senior Platform Engineer
Rally
Remote, United States
- $190,000 to $210,000 USD / year
What: As a Senior Platform Engineer, you'll own the backend systems that make Rally's control plane trustworthy - governance, permissions, consent, and audit - so that every agent, MCP…

Jobgether

Genesys Cloud - Operations Engineer

Remote, United States

$89,000 to $121,400 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $89,000 to $121,400 USD / year
Experience: At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.
Posting language: English
Posted: Nov 12, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Genesys Cloud - Operations Engineer based in the United States.

The Genesys Cloud - Operations Engineer is responsible for supporting, maintaining, and continuously improving enterprise contact center and telecommunications infrastructure. This role focuses on ensuring the availability, reliability, and performance of business-critical communication services, including Genesys Contact Center, Workforce Management (WFM), VoIP, and SIP technologies. You will oversee day-to-day operations, monitor systems, troubleshoot incidents, and implement changes to maintain service continuity. Working closely with internal technology teams, vendors, carriers, and business stakeholders, you will help resolve complex technical issues and strengthen operational performance. The position also offers opportunities to improve processes through scripting, automation, and AI-enabled solutions. This is a full-time remote role within a 24/7 operational environment, including participation in an on-call rotation and occasional travel for training or meetings. Accountabilities

• Provide operational support for Genesys Contact Center, Workforce Management (WFM), VoIP, SIP, and telecommunications platforms.

• Monitor, troubleshoot, and resolve voice, contact center, and carrier-related incidents in accordance with established service level objectives.

• Participate in a 24/7 on-call rotation, responding to critical incidents, outages, and service disruptions.

• Maintain contact center routing strategies, call flows, agent configurations, reporting, and workforce optimization functions.

• Coordinate with telecommunications carriers, service providers, vendors, and internal technology teams to resolve issues and implement changes.

• Perform system administration, maintenance, upgrades, patching, and configuration management.

• Investigate recurring issues, conduct root cause analyses, and implement improvements to strengthen reliability and reduce operational risk.

• Execute infrastructure changes in accordance with established change management and documentation procedures.

• Develop and maintain technical documentation, operational procedures, support runbooks, and knowledge articles.

• Identify and implement opportunities to improve workflows through automation, scripting, APIs, orchestration tools, and AI-enabled solutions.

• Leverage emerging technologies to enhance monitoring, reporting, incident response, troubleshooting, and service delivery efficiency.

• Support disaster recovery, business continuity, and high-availability initiatives for voice and contact center systems.

• Collaborate with business stakeholders to understand operational needs and recommend technology and process improvements.

• Ensure telecommunications and contact center operations comply with applicable security, governance, and operational standards.

• Independently assess technical challenges, determine appropriate corrective actions, and implement effective solutions.

Requirements:

• Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or a related field, or an equivalent combination of education and professional experience.

• At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.

• Hands-on experience supporting VoIP, SIP, telecommunications infrastructure, and carrier services in a large enterprise environment.

• Experience supporting Genesys Contact Center platforms and contact center operations.

• Knowledge of voice networking technologies, call routing, trunking, and telecommunications troubleshooting methodologies.

• Experience with incident, problem, and change management processes.

• Ability to troubleshoot complex technical issues and perform root cause analyses.

• Strong organizational skills and the ability to work independently while prioritizing multiple assignments in a fast-paced operational environment.

• Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications:

• 5 or more years of experience supporting enterprise contact center and telecommunications technologies.

• Experience with cloud-based contact center platforms and migration initiatives.

• Experience developing automation solutions using scripting, workflows, APIs, or orchestration tools.

• Practical experience applying AI or automation technologies to improve operational efficiency, monitoring, reporting, or service delivery.

• Knowledge of ITIL service management practices.

• Experience managing vendor relationships.

• Relevant industry certifications, such as Genesys Cloud, SAFe, ITIL, or AWS.

Additional Work Requirements:

• Ability to support mission-critical systems in a 24/7 operational environment and participate in an on-call rotation.

• Comfort working in a SAFe Agile organization.

• A dedicated home workspace that protects confidential information, including protected health information (PHI) and HIPAA-related data.

• A self-provided internet connection with at least 25 Mbps download and 10 Mbps upload speeds. Wireless, wired cable, or DSL connections are suggested. Internet upgrades may be required if business needs are not met.

• Willingness to travel occasionally to company offices for training or meetings.

Benefits:

• Base salary: $89,000–$121,400 per year for full-time employment. Actual pay may vary based on geographic location, relevant skills, experience, education, and certifications.

• Eligibility for a performance-based bonus incentive plan tied to company and/or individual performance.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Additional programs and resources supporting employee and family well-being.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States