Jobs in the United States

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Added 3 mins ago
DevOps Engineer
General Dynamics Information Technology
Home Office (MDHOME), MD
We are seeking a DevOps Engineer to join our team to support Centers for Medicare & Medicaid Services (CMS) Agile Tools, Licensing and Shared Services (ATLAS) program.
Added 3 mins ago
Voice Network Engineer
Leidos
Greenbelt, MD
The AEGIS Sector at Leidos is seeking a highly skilled Voice Network Engineer to support NASA's enterprise communications environment. This position plays a critical role in the…
Added 3 mins ago
DevOps Engineer-TS/SCI with Poly
CACI International
Linthicum Heights, MD
…evaluation and authorization process to a new model that emphasizes automation, streamlined processes and approvals, continuous monitoring and assessment, and network data gathering across…
Added 3 mins ago
IG
Top Secret Applied AI/ML Engineer
Insight Global
Fort Meade, MD
- $75 to $115 USD / hour
Insight Global is seeking a Top Secret Applied AI/ML Engineer to support the design, development, and deployment of next-generation artificial intelligence capabilities within a growing…
Added 3 mins ago
Lead Software Engineer - ERP Procurement Systems (Remote)
CareFirst
Columbia, MD
CareFirst is seeking a Lead Software Engineer for ERP Procurement Systems to provide technical leadership for the applications, integrations, and data that enable source-to-pay and…
Added 3 mins ago
Lead Information Security Engineer - Red Team
Lumen
Annapolis, MD
Red Team - Lead Information Security Engineer
Added 3 mins ago
O
Federal Oracle Health Automation Engineer - Eggplant
Oracle
Annapolis, MD
- $23.8 to $56.83 USD / hour
The Federal Test Automation team is seeking a Staff Automation Engineer to support the Federal VA project. This role is responsible for designing, developing, and executing automated…
Added 4 mins ago
Network Engineer III
Deloitte
Baltimore, MD
…resilience, and security while reducing operational cost through automation. Our practitioners work across enterprise campus, data center, and cloud-interconnected networks, guiding clients…
Added 4 mins ago
Automation Engineer
BOOZ, ALLEN & HAMILTON, INC.
Fort Meade, MD
We are seeking an experienced automation engineer for the management of system infrastructure and applications. As an automation engineer at Booz Allen, you can use your technical skills to…
Added 4 mins ago
EG
Automated Test Engineer
Eliassen Group
Annapolis, MD
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 5 mins ago
Logistics Operations Engineer
Knapp Inc
Thief River Falls, MN
KNAPP brings new technology to warehouse automation.
Added 13 mins ago
Lead Information Security Engineer - Red Team
Lumen
Providence, RI
Red Team - Lead Information Security Engineer
Added 13 mins ago
O
Federal Oracle Health Automation Engineer - Eggplant
Oracle
Providence, RI
- $23.8 to $56.83 USD / hour
The Federal Test Automation team is seeking a Staff Automation Engineer to support the Federal VA project. This role is responsible for designing, developing, and executing automated…
Added 14 mins ago
EG
Automated Test Engineer
Eliassen Group
Providence, RI
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 16 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Jefferson City, MO
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 16 mins ago
AI and Data Science Engineer I
Deloitte
Kansas City, MO
As an AI and Data Science Engineer I on the Advertising, Marketing & Commerce team, you will be responsible for...
Added 16 mins ago
AI and Data Science Engineer I
Deloitte
Saint Louis, MO
As an AI and Data Science Engineer I on the Advertising, Marketing & Commerce team, you will be responsible for...
Added 16 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 20 mins ago
J
Senior SecOps
Jobgether
Remote, United States
- $160,000 to $190,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior SecOps Engineer based in the United States.
Added 20 mins ago
J
Senior Pre-Sales Systems Engineer, Federal Civilian
Jobgether
Remote, United States
- $141,400 to $234,500 USD / year
…steps. Our partner is looking for a Senior Pre-Sales Systems Engineer, Federal Civilian based in the United…
Added 20 mins ago
J
Genesys Cloud - Operations Engineer
Jobgether
Remote, United States
- $89,000 to $121,400 USD / year
The Genesys Cloud - Operations Engineer is responsible for supporting, maintaining, and continuously improving enterprise contact center and telecommunications infrastructure. This role…
Added 23 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Jefferson City, MO
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 24 mins ago
Security Engineer (St. Louis)
World Wide Technology
Saint Louis, MO
You will work on foundational technology that matters: shared platforms, developer tooling, security controls, and automation used across WWT IT. The environment values ownership,…
Added 24 mins ago
Applied AI Health System Engineer [Health Services-Provider] - Senior Manager
PwC
Kansas City, MO
What You Must Have
Added 24 mins ago
Applied AI Health System Engineer [Health Services-Provider] - Senior Manager
PwC
Saint Louis, MO
What You Must Have

Jobgether

Genesys Cloud - Operations Engineer

Remote, United States

$89,000 to $121,400 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $89,000 to $121,400 USD / year
Experience: At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.
Posting language: English
Posted: Nov 12, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Genesys Cloud - Operations Engineer based in the United States.

The Genesys Cloud - Operations Engineer is responsible for supporting, maintaining, and continuously improving enterprise contact center and telecommunications infrastructure. This role focuses on ensuring the availability, reliability, and performance of business-critical communication services, including Genesys Contact Center, Workforce Management (WFM), VoIP, and SIP technologies. You will oversee day-to-day operations, monitor systems, troubleshoot incidents, and implement changes to maintain service continuity. Working closely with internal technology teams, vendors, carriers, and business stakeholders, you will help resolve complex technical issues and strengthen operational performance. The position also offers opportunities to improve processes through scripting, automation, and AI-enabled solutions. This is a full-time remote role within a 24/7 operational environment, including participation in an on-call rotation and occasional travel for training or meetings. Accountabilities

• Provide operational support for Genesys Contact Center, Workforce Management (WFM), VoIP, SIP, and telecommunications platforms.

• Monitor, troubleshoot, and resolve voice, contact center, and carrier-related incidents in accordance with established service level objectives.

• Participate in a 24/7 on-call rotation, responding to critical incidents, outages, and service disruptions.

• Maintain contact center routing strategies, call flows, agent configurations, reporting, and workforce optimization functions.

• Coordinate with telecommunications carriers, service providers, vendors, and internal technology teams to resolve issues and implement changes.

• Perform system administration, maintenance, upgrades, patching, and configuration management.

• Investigate recurring issues, conduct root cause analyses, and implement improvements to strengthen reliability and reduce operational risk.

• Execute infrastructure changes in accordance with established change management and documentation procedures.

• Develop and maintain technical documentation, operational procedures, support runbooks, and knowledge articles.

• Identify and implement opportunities to improve workflows through automation, scripting, APIs, orchestration tools, and AI-enabled solutions.

• Leverage emerging technologies to enhance monitoring, reporting, incident response, troubleshooting, and service delivery efficiency.

• Support disaster recovery, business continuity, and high-availability initiatives for voice and contact center systems.

• Collaborate with business stakeholders to understand operational needs and recommend technology and process improvements.

• Ensure telecommunications and contact center operations comply with applicable security, governance, and operational standards.

• Independently assess technical challenges, determine appropriate corrective actions, and implement effective solutions.

Requirements:

• Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or a related field, or an equivalent combination of education and professional experience.

• At least 3 years of experience supporting enterprise telecommunications, contact center, or unified communications environments.

• Hands-on experience supporting VoIP, SIP, telecommunications infrastructure, and carrier services in a large enterprise environment.

• Experience supporting Genesys Contact Center platforms and contact center operations.

• Knowledge of voice networking technologies, call routing, trunking, and telecommunications troubleshooting methodologies.

• Experience with incident, problem, and change management processes.

• Ability to troubleshoot complex technical issues and perform root cause analyses.

• Strong organizational skills and the ability to work independently while prioritizing multiple assignments in a fast-paced operational environment.

• Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications:

• 5 or more years of experience supporting enterprise contact center and telecommunications technologies.

• Experience with cloud-based contact center platforms and migration initiatives.

• Experience developing automation solutions using scripting, workflows, APIs, or orchestration tools.

• Practical experience applying AI or automation technologies to improve operational efficiency, monitoring, reporting, or service delivery.

• Knowledge of ITIL service management practices.

• Experience managing vendor relationships.

• Relevant industry certifications, such as Genesys Cloud, SAFe, ITIL, or AWS.

Additional Work Requirements:

• Ability to support mission-critical systems in a 24/7 operational environment and participate in an on-call rotation.

• Comfort working in a SAFe Agile organization.

• A dedicated home workspace that protects confidential information, including protected health information (PHI) and HIPAA-related data.

• A self-provided internet connection with at least 25 Mbps download and 10 Mbps upload speeds. Wireless, wired cable, or DSL connections are suggested. Internet upgrades may be required if business needs are not met.

• Willingness to travel occasionally to company offices for training or meetings.

Benefits:

• Base salary: $89,000–$121,400 per year for full-time employment. Actual pay may vary based on geographic location, relevant skills, experience, education, and certifications.

• Eligibility for a performance-based bonus incentive plan tied to company and/or individual performance.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Additional programs and resources supporting employee and family well-being.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States