Jobs in the United States

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Added 1 min ago
2026 Vet & Community Job Fair- Zoll
ZOLL Medical Corporation
Chelmsford, MA
- Senior Software Engineer, Advanced Development
Added 2 mins ago
J
WebMethods Systems Engineer
Jobgether
Remote, United States
- $75,200 to $158,100 USD / year
The WebMethods Systems Engineer will design, develop, implement, and maintain complex software applications and enterprise integration systems. In this mid-level role, you will contribute…
Added 2 mins ago
Senior Software Development Engineer, Fullstack
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Senior Software Development Engineer, Fullstack based in the United States…
Added 2 mins ago
J
Senior Implementation Project Manager
Jobgether
Remote, United States
- $110,000 to $125,000 USD / year
The Senior Implementation Project Manager will oversee end-to-end software implementation projects, ensuring successful delivery from initial planning through final closure. This role…
Added 2 mins ago
J
Lead Solutions Engineer
Jobgether
Remote, United States
- $132,400 to $189,100 USD / year
Join a forward-thinking technical go-to-market team helping businesses navigate the next generation of AI-powered software purchasing. As a Lead Solutions Engineer, you will combine…
Added 2 mins ago
J
Beneficiary Support Specialist
Jobgether
Remote, United States
- $17.75 USD / hour
Manage multiple tasks and software systems efficiently while maintaining accurate records and following established work practices.
Added 4 mins ago
AI Support Associate
City of New York
New York City, NY
…environment. The position will focus on Python programming, scripting, software development, and automation while providing opportunities to gain practical experience with emerging AI…
Added 5 mins ago
BS
Seasonal Hair Stylist & Makeup Artist/Sept-May
Blo Scottsdale
Scottsdale, AZ
- $15 to $30 USD / hour
You Must Have:
Added 5 mins ago
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Guest Services Receptionist
Blo Meridian
Meridian, ID
- $12 to $25 USD / hour
You Must Have:
Added 5 mins ago
Guest Services Receptionist
Blo Meridian
Meridian, ID
You Must Have:
Added 6 mins ago
BD
Salon Receptionist at Blo Daly City
Blo Daly City
Daly City, CA
- $18.5 USD / hour
You Must Have
Added 11 mins ago
Senior MEP Estimator
Suffolk Construction Company, Inc
Boston, MA
Perform detailed quantity take-offs and cost analysis for mechanical, electrical, plumbing, and fire protection scopes using industry-standard estimating software.
Added 14 mins ago
Operations/Service Manager
Burlington Coat Factory of TX, Inc.
United States
Experience utilizing scheduling and reporting computer software.
Added 20 mins ago
Senior System Software Architect, AI and GPU Networking
NVIDIA Corporation
North District, IL
…solutions, data analytics, High Performance Computing (HPC), Software Defined Networking (SDN), virtualization, storage, and…
Added 20 mins ago
Senior AI Systems Engineer
NVIDIA Corporation
North District, IL
6+ years of experience in software development and building production-grade software systems.
Added 20 mins ago
Research Technician
Massachusetts General Hospital
Charlestown, MA
- Proficiency in data collection, analysis, and scientific software tools.
Added 22 mins ago
D
Technical Product Manager
DualEntry
United States
- $220,000 to $280,000 USD / year
Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from…
Added 24 mins ago
Design Technology Specialist - Mid Level
M. Arthur Gensler Jr. & Associates
Boston, MA
This position will have relevant proficiency in the proposed BIM authoring and coordination software, with a primary focus on Revit. The individual shall serve as the main point of contact…
Added 24 mins ago
HC, Business Development Director
Ciklum
United States
Position Ciklum's advanced capabilities: our projects include an artificial intelligence component, including AI in the software development life cycle (SDLC)
Added 28 mins ago
JB
Cloud Software Engineer 3 (TS/SCI Clearance with Full Scope Polygraph Required)
J&T Business Consulting
Annapolis, MD
- $199,000 to $238,000 USD / year
Seeking a senior Cloud Software Engineer 3 to design, develop, and optimize complex, large-scale Big Data cloud architectures and distributed systems in Annapolis Junction, MD.
Added 30 mins ago
Sr. Research Associate - Assay Transfer
Kelly Services
Oro Valley, AZ
Proficiency in standard laboratory techniques, scientific literature retrieval, and software tools (word processing, spreadsheets, graphical/presentation applications).
Added 31 mins ago
Sr Payroll Analyst
Realtor.com
Scottsdale, AZ
Advanced payroll software systems skills (e.g., UKG, Workday, ADP) and advanced Microsoft Excel skills (v-lookups, pivot tables).
Added 31 mins ago
Project Assistant
Orrick Herrington & Suttcliffe
Mesa, AZ
Added 31 mins ago
Entry Level Software Developer-Different locations
IBM
TUCSON, AZ
As a Software Developer within IBM Infrastructure, you will design, develop, test, and maintain enterprise-class software solutions that power IBM's infrastructure offerings, including…
Added 31 mins ago
QA/Test Automation Developer Intern - Tucson, AZ
IBM
TUCSON, AZ
…quality, reliability, performance, and security of enterprise software solutions. You will work closely with developers, architects, product managers, and support teams to design and…

Jobgether

Director of Technical Support Engineering

Remote, United States

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director of Technical Support Engineering based in United States.

As Director of Technical Support Engineering, you will lead the transformation and development of a global technical support organization for an innovative, AI-driven enterprise technology platform. You will own the entire customer support experience, ensuring technical issues are investigated, resolved, and continuously transformed into opportunities for improvement. Combining hands-on technical expertise with strategic leadership, you will build and develop high-performing distributed engineering teams while introducing AI-powered support systems and intelligent automation. You will establish scalable processes, strengthen collaboration with Product and Engineering, and drive measurable improvements in customer satisfaction, operational efficiency, and service reliability. This is an exciting opportunity to shape a modern, AI-native support function in a remote-first, fast-growing technology environment.

Accountabilities:

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Build and lead the Technical Support Engineering function: Recruit, develop, and manage a high-performing team of technical support engineers, establishing strong technical standards across SQL, APIs, debugging, and cloud data systems while remaining directly involved in complex customer investigations.

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Develop a distributed support organization: Expand and manage geographically distributed teams, initially focusing on India, and establish sustainable staffing models, coverage strategies, and resource allocation based on workload, industry benchmarks, and operational economics.

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Build an AI-native support organization: Design and implement AI-assisted workflows for issue intake, triage, investigation, and diagnostics, leveraging approved knowledge bases, logs, telemetry, and authorized customer information to improve resolution speed and consistency.

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Ensure responsible AI implementation: Evaluate AI-powered support solutions against real customer cases, establish privacy controls, permissions, human approval processes, and escalation procedures, and progressively expand automation based on measurable improvements in quality and productivity.

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Own the end-to-end customer support experience: Oversee the entire support lifecycle, from initial intake and prioritization through technical investigation, escalation, resolution, and customer communication, ensuring clear ownership and seamless handoffs between support levels and other teams.

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Manage service levels and incident response: Establish and maintain service standards, including reliable 24/7 critical incident coverage, structured escalation paths, sustainable on-call rotations, backup coverage, and effective recovery practices following overnight incidents.

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Strengthen knowledge management and automation: Modernize customer documentation, internal knowledge bases, and technical runbooks, managing version-controlled resources through GitHub and establishing clear review, validation, and publishing standards.

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Improve technical diagnostics and self-service: Turn recurring investigations into reusable documentation, diagnostic scripts, and automated tools that improve visibility into customer workloads, integrations, and infrastructure while reducing repetitive support requests.

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Partner with Product and Engineering: Establish shared escalation processes, improve incident ownership, support root cause analysis, and drive permanent product and infrastructure improvements while minimizing unnecessary engineering interruptions.

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Drive operational performance: Monitor response times, resolution rates, SLA attainment, customer outcomes, and team workload, using support trends and operational insights to inform product reliability, observability, and customer experience improvements.

Requirements:

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Proven experience building, scaling, or transforming technical support engineering organizations, including recruiting, managing, and coaching distributed technical teams.

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Strong hands-on technical troubleshooting experience across SQL, APIs, authentication, data schemas, synchronization processes, and data exports.

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Demonstrated ability to develop diagnostic scripts, internal tools, and automation that improve investigation efficiency and support outcomes.

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Experience designing, implementing, and evaluating AI-enabled support systems, including grounded AI responses, permission management, failure analysis, risk controls, and human escalation workflows.

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Experience developing structured, version-controlled technical documentation, knowledge bases, and operational runbooks with clear review and publishing processes.

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Strong customer-focused judgment and the ability to prioritize complex issues according to business impact, severity, and contractual commitments, even when the underlying cause is unclear.

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Excellent communication skills, including the ability to manage customer expectations, communicate uncertainty transparently, and coordinate effectively with technical and non-technical stakeholders.

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Experience with capacity planning, workforce management, operational benchmarking, and support economics, with the ability to build sustainable and scalable support models.

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Strong leadership and coaching capabilities, with a hands-on, accountable approach to problem-solving and continuous improvement.

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Ability to collaborate closely with Engineering, Product, Services, Customer Architects, and other customer-facing teams to improve the overall customer experience.

Nice to have:

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Experience supporting enterprise data platforms, cloud data warehouses, or marketing technology solutions, including audience activation and destination integrations.

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Experience scaling technical support teams based in India.

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Familiarity with Knowledge-Centered Service (KCS) methodologies.

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Experience safely expanding internal AI assistants into customer-facing support operations.

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Previous experience building support functions for complex, data-intensive enterprise software products.

Benefits:

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Competitive annual base salary:

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Canada: CAD $240,000–$250,000.

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United States: USD $170,000–$180,000.

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Equity compensation and additional variable compensation opportunities.

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Fully remote, flexible-first working environment with teams distributed across North America and beyond.

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Flexible, goal-oriented working arrangements.

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Flexible paid time off.

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Monthly company-wide Recharge Days to support rest and well-being.

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Annual home office stipend to support a productive remote workspace.

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Comprehensive health coverage, including:

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100% employer-paid individual medical coverage, with strong dependent contributions.

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Employer-paid health, dental, vision, life, and disability insurance for Canadian employees.

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Retirement savings program through an RRSP in Canada or 401(k) in the United States, with generous company matching.

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Annual professional development stipend.

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Quarterly hackathons offering opportunities to explore innovative ideas and personal projects.

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Opportunity to work directly with an experienced executive team and collaborate with talented professionals across multiple disciplines.

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A learning-oriented culture that encourages experimentation, ownership, innovation, and continuous professional growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

More about this job

Skills

Technical support
Customer service
Leadership
SQL
Debugging
Prioritization
Communication skills
Incident response
Documentation
GitHub
Root cause analysis
Customer experience
Recruitment
Coaching
Troubleshooting
Problem solving
Process improvement

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Work requirements

Jobs in the United States