Jobs in the United States

25+ jobs

Save this search

Added 36 mins ago
ST
Associate Director, Corporate Strategy
Sarepta Therapeutics, Inc.
Cambridge, MA
- $160,800 to $201,000 USD / year
The Associate Director, Corporate Strategy is an intense and important role helping Sarepta deliver on key corporate initiatives. The role will operate within our small internal consulting…
Added 53 mins ago
PG
Senior Vice President, Resource Management
Publicis Groupe Holdings B.V
New York, NY · Chicago, IL · Troy, MI · Rogers, AR
- $180,215 to $299,637 USD / year
Serve as the organization’s senior Casting Director, maintaining a strong understanding of employee capabilities, experience, and development needs to strategically align talent with…
Added 53 mins ago
PG
Manager, Retail Consultancy
Publicis Groupe Holdings B.V
Minneapolis, MN
- $75,050 to $107,835 USD / year
The Manager supports the Director on the development of strategic retailer media plans, and acts as a key liaison to retail vendor partners facilitating needed executional elements. The…
Added 55 mins ago
Senior Director, Global Technical Operations, EndoMech & Energy
J&J Family of Companies
Cincinnati, OH
The Senior Director of Global Technical Operations EndoMech & Energy is a pivotal leadership role responsible for overseeing the technical operations that ensure the seamless introduction…
Added 55 mins ago
Key Account Manager
Worthington Enterprises
Columbus, OH
The Key Account Manager will lead the commercial strategy for assigned accounts, including account planning, opportunity development, pricing and contract alignment, executive relationship…
Added 1 hour ago
PG
Associate Director, Strategy, Social Commerce and Influencer
Publicis Groupe Holdings B.V
Chicago, IL
- $106,780 to $153,405 USD / year
Reporting to the Senior Director of Business Development and Strategy - Social Commerce, the Associate Director of Strategy - Influencer is a senior individual contributor and strategic…
Added 1 hour ago
Senior Director, Learning & Development
Indeed
Saint Louis, MO
As the Senior Director, Learning & Development you will own the end-to-end learning journey across our field teams to include onboarding, product fluency and sales skills. You'll set the…
Added 1 hour ago
Director of Business Development - Validation
Barry-Wehmiller
East Brunswick, NJ · Nanuet, NY
As a Director of Business Development, you will build a meaningful and fulfilling career with the support of professional development resources and mentorships including our First Year…
Added 1 hour ago
OM
Interim Head of Strategy & Operations, Full-Time
Our Minds Matter
Washington, DC
- Full-time
…Fairfax County in 2012 and a sole employee: founding Executive Director Lauren Anderson, who named the organization in honor of her brother, Josh, who died by suicide at the age of 17. In…
Added 1 hour ago
Senior Director Analyst - Services GTM and AI Transformation
Gartner
Remote, United States
…for a broad range of world-leading organizations. As a Senior Director in the Tech CEO Research Practice, you will serve as a trusted advisor to small and midsize technology service…
Added 2 hours ago
Director, Consumer Digital Product Operations
Humana
Jefferson City, MO
The Director, Consumer Digital Product Operations, oversees the design and execution of transformation strategies that advance organizational priorities and operational excellence. Leads…
Added 2 hours ago
CO
Business Retention and Small Business Program Manager
City of Fairfax
Fairfax, VA
- $69,465 to $110,952 USD / year
The Business Retention and Small Business Program Manager of Fairfax City Economic Development (FCED) develops, coordinates, and implements business retention and expansion initiatives for…
Added 2 hours ago
Regional Marketing and Communications Director - Baton Rouge
Ochsner Health
New Orleans, LA
Leverages the System marketing and communications strategy by aligning and customizing in assigned region; builds brand equity, reputation and positioning in respective region; defines and…
Added 2 hours ago
Program Business Operations Manager 2
Northrop Grumman
Chandler, AZ
The Program Business Operations Manager 2 will partner with the Program and Functional Managers to manage all financial, schedule, contractual, and proposal and aspects of the program to…
Added 2 hours ago
Senior Director, Enterprise Project Management Office
Banner Health
Phoenix, AZ
…high-performing project delivery team, including project managers, program managers, and portfolio leaders. Establishes clear performance expectations, conducts evaluations, and ensures…
Added 2 hours ago
SP
Outreach and Team Development Coordinator (Eastern PA)
Spano Pratt
Philadelphia, PA
- $45,000 to $60,000 USD / year
Reporting to the Director of Outreach, the Outreach and Team Development Coordinator (Eastern PA) plays a key role in expanding PICL's reach and impact by bringing new teams to life,…
Added 2 hours ago
SP
Outreach and Team Development Coordinator (Eastern PA)
Spano Pratt
Scranton, PA
- $45,000 to $60,000 USD / year
Reporting to the Director of Outreach, the Outreach and Team Development Coordinator (Eastern PA) plays a key role in expanding PICL's reach and impact by bringing new teams to life,…
Added 2 hours ago
SP
Outreach and Team Development Coordinator (Eastern PA)
Spano Pratt
Allentown, PA
- $45,000 to $60,000 USD / year
Reporting to the Director of Outreach, the Outreach and Team Development Coordinator (Eastern PA) plays a key role in expanding PICL's reach and impact by bringing new teams to life,…
Added 2 hours ago
Senior Manager of Customer Success
Healthix
NY · New York, NY
Through initiatives such as Healthix Connects, our internal volunteer and community engagement program, we are deepening our relationships with local organizations and creating…
Added 2 hours ago
PP
Associate Director Clinical Operations
Phathom Pharmaceuticals
Buffalo Grove, IL
- $185,000 to $220,000 USD / year
Drive operational strategy and execution to support clinical development plans and overall program objectives.
Added 2 hours ago
Senior Manager, In-School Opportunities
Baltimore's Promise
Baltimore, MD
…strategies across CareerBound. The position is responsible for program design and implementation within approved strategy, coordination of work across staff and contracted support,…
Added 3 hours ago
Director of Trade Marketing
SIGMA
Phoenix, AZ
Sigma Foods is seeking an experienced Director of Trade Marketing to lead the development and execution of trade marketing strategies that drive brand growth, strengthen customer…
Added 3 hours ago
Data Center Facility Operations Area Director
Meta
Honolulu, HI
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 3 hours ago
A
Carrier Relations Director
ADP
Maitland, FL
- $114,500 to $213,500 USD / year
ADP is hiring a Director, Strategic Carrier Relations
Added 3 hours ago
Director of AI Adoption and Workforce Enablement
AdventHealth
Altamonte Springs, FL
…measurement, role-based learning and certification, maker and citizen-development enablement, workflow coaching, champions and community, communications content, and adoption measurement.…

Jobgether

Director, CX Strategy

Remote, United States

$128,000 to $152,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $128,000 to $152,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, CX Strategy based in the United States.

We are seeking an experienced Director of Customer Experience (CX) Strategy to build and lead a centralized Voice of Client (VoC) program from the ground up. In this strategic individual contributor role, you will define the program's architecture, establish its operating model, and develop a comprehensive approach to capturing and leveraging client feedback. You will bring together insights from multiple channels, transforming fragmented customer signals into actionable recommendations that drive business improvements. Working closely with senior executives and cross-functional teams, you will influence strategic decisions and strengthen the overall client experience. You will also evaluate technology solutions, establish governance frameworks, and lead high-impact optimization initiatives. This is an exciting opportunity to shape the future of customer experience within a collaborative, technology-driven organization, with potential to transition into people leadership as the program expands.

Accountabilities:

Design and establish a centralized Voice of Client (VoC) program from the ground up, including its overall strategy, architecture, operating model, governance framework, roadmap, and performance measures.
Define and implement a comprehensive client feedback strategy that collects, connects, structures, and analyzes insights from multiple sources, including surveys, customer support interactions, client success notes, product usage, online reviews, sales feedback, interviews, retention indicators, and operational data.
Evaluate Voice of Customer platforms, CX analytics solutions, text analytics tools, client intelligence systems, workflow technologies, and reporting platforms to define requirements and recommend scalable technology architecture.
Lead the selection and implementation planning of appropriate tools and systems in collaboration with relevant stakeholders.
Develop an insights framework that transforms fragmented client feedback into reliable, decision-ready recommendations for Product and Engineering, Client Experience, Support, Client Success, Marketing, Operations, and executive leadership.
Establish governance structures, ownership models, dashboards, escalation procedures, and closed-loop feedback processes to ensure customer insights consistently inform business decisions.
Lead high-impact Client Experience optimization initiatives from initial problem identification and analysis through recommendations, execution, performance measurement, and follow-up.
Partner with senior executives and cross-functional teams to prioritize improvement opportunities, resolve competing priorities, and align customer insights with broader business objectives.
Promote accountability and operational excellence by establishing clear responsibilities, timelines, performance indicators, and follow-through mechanisms.
Coach and influence colleagues through effective communication, strong operating discipline, and consistent execution standards.
Define success metrics and continuously assess the effectiveness of the VoC program, ensuring that feedback translates into measurable improvements in client satisfaction, retention, and overall business performance.

Requirements:

At least 12 years of professional experience in Customer Experience, Voice of Client (VoC), Voice of Customer (VoC), customer insights, strategy, operations, or a related discipline.
Significant experience designing, building, or fundamentally transforming Voice of Customer programs, including developing program architecture rather than simply managing an existing initiative.
Strong understanding of omnichannel customer feedback strategies and the ability to integrate qualitative and quantitative data into a reliable, comprehensive insights framework.
Demonstrated ability to assess technology platforms, systems, data flows, reporting requirements, and operational processes to design scalable VoC solutions.
Exceptional executive communication and presentation skills, with the ability to translate complex customer insights into clear recommendations, strategic trade-offs, and actionable plans.
Proven ability to lead complex cross-functional initiatives independently, influence stakeholders, and drive organizational change without relying on formal managerial authority.
Strong operational mindset, exceptional accountability, and a consistent ability to translate strategic plans into measurable outcomes.
Advanced analytical and data-driven decision-making skills, with the ability to define priorities, evaluate business performance, measure impact, and continuously improve processes.
Excellent judgment and adaptability when navigating ambiguous situations, including the ability to identify when to escalate issues, challenge assumptions, simplify processes, or make independent decisions.
Strong organizational and project management skills, with the ability to manage multiple initiatives and maintain momentum across different teams.

Nice to Have:

Experience with VoC, CX analytics, text analytics, client intelligence, workflow, or reporting platforms such as Qualtrics, Medallia, Gainsight, Salesforce, Zendesk, Tableau, Power BI, or Looker.
Familiarity with AI-assisted analytics, text analysis, and automated summarization tools to identify customer themes, validate patterns, and improve the quality of insights.
Experience developing closed-loop customer feedback systems that connect insights directly to improvements in products, services, operations, and customer retention.
Previous experience in SaaS, payments, fitness technology, member experience, or multi-product platform environments.
Experience coaching, mentoring, or informally leading team members, with an interest in developing into a people leadership position as the program grows.

Benefits:

Annual base salary: $128,000–$152,000 USD, depending on experience, qualifications, skills, geographic location, and market considerations.
Potential eligibility for additional compensation, including bonuses, commissions, equity, or other incentive programs, where applicable.
Open paid time off (PTO) policy, offering flexibility in managing personal and professional commitments.
Quarterly Days of Disconnect, providing a company-wide day off to promote rest and work-life balance.
Parental leave and Pawternity leave to support employees as their families grow.
Quarterly fitness reimbursement to support personal health and wellness goals.
Comprehensive medical, dental, and vision insurance coverage.
Employee Assistance Program (EAP) for additional personal and professional support.
Premium Calm App subscription, including access for up to four dependents aged 16 and older.
Ongoing learning, professional development, and training opportunities.
Inclusive, collaborative, and values-driven working environment.
Fully remote working arrangement within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Customer experience
Customer service
Sales
Workflow
Reporting
Customer insight
Communication skills
Presentation skills
Strategic planning
Decision making
Improve business processes
Adaptability
Project management
Salesforce
Zendesk
Tableau
Microsoft Power BI
Looker
Coaching

Report this job